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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Shell reviews & complaints

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1:00 am EDT
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Shell poor service

it's been over three years that i've moved to calgary from toronto. everyone more or less seems to think that south east asian people are very bad at customer service. once again i've experienced it's the brutal truth. i was going to this shell gas station on the corner of falconridge blvd and castleridge dr for the last three years. they should stand first for poor managment and customer service. sometimes i tried to save time by paying outside with a credit card . when i was done putting in all the information with the credit card, finally i see this instruction on the display ...'out of paper..please go inside to get a receipt'. i wanted to save time by paying outside through a credit card and be on my way as fast as possible and now i had to go inside and wait in the line to get a receipt. when i told the counter person this happens often here and they should be paying extra attention, he told me ..'hehehe we just forget to put the papers in the machine'.
recentlyon 5th april around 8 pm i was there to put gas into my car. as i was coming from work i didn't have my airmiles coupon (promotion code 29) with me. so while i was paying for the gas i told the person behind the counter that i had a coupon but it's in my other jacket's pocket and if he wishes he could issue the airmiles coupon on my purchase as i'm a regular customer here. he told me right on the face 'he's no going to do it without having the coupon handy', i simply just told him that i come here regular and would appreciate if he could do it. but once again i was denied . so my last reply to him before i walked out was ' you r probably an employee who just works there cus an owner wouldn't have this kinda attitude over a coupoon, an owner would like to have a repeated customer no matter what. just because of your attitude he just lost a business from a regular customer'.
the owner of the business should be paying more attention to how their customers are being treated when they put south asian people to deal with customers.

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Gas station manager from hell
Canal Winchester, US
Apr 17, 2010 7:09 pm EDT

What makes you special? Do you think he should break company policy just because your a "regular"? Seriously, if you had that kind of attitude toward my employees, I would ask you to leave and never come back to my store again. Especially after your comment about him being "South Asian". Are you a god? Do you have the right to judge? I think not! Now cry me a river!

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10:09 am EDT
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Shell gas station personnel

On March 30, 2010 at around 8:30 AM I stopped by Montvale Shell Svc Gas station located at 98 N. Kinderkamack Road, Montvale, NJ. While waiting for service I picked up a phone call. I opened my gas tank and waited for an employee to provide me with the service. After waiting for 30 minutes I beeped my horn and an employee came. He looked angry and I told him "my friend you had me waiting for 30 minutes here". This employee named Ricas answered to me in a very harsh, rude way "You were on the phone". Then I said, "There is no rule that says I can't be on the phone while am waiting for an employee, you were suppose to come to my window and ask me what do I need" He proceeded by closing my gas tank and yelling out for me to leave. I couldn’t believe the disrespect and inconsideration of this gentlemen towards me, it was so insulting I was just in disbelieve this was happening. It seems like he was making me wait as a punishment for being on the phone. I am so disappointed I don't think I will ever come back to that gas station again. They definitely lost one customer here.

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FalconridgeShellSucks
armpit, CA
Aug 24, 2010 11:37 am EDT

you indicated that the employee was a non-person, undeserving of your respect. next time, put the phone down and act like a human being!

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Gas station manager from hell
Canal Winchester, US
Apr 17, 2010 7:13 pm EDT

Really? What gives you the right to be rude by being on your cell phone? Honestly, are you that important? I think not! Show the cashier some respect next time and you may just get some respect back in return! Shame there wasn't a spark emmited from your cell phone while pumping your gas...muahahahaha!

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8:36 pm EDT
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Shell unappropriate behavior

March 28, 2017 8:58 p.m. I went into the store straight to the counter the cashier was on his computer doing something irrelevant when he went to shut the screen off, pornography came on LOUD and CLEAR. He struggled to get it turned off only to just mute it. Luckily, I do not have children that where with me to see that. I feel unbelievably uncomfortable to even step foot in there ever again unless he is either fired or relocated. That is extremely inappropriate behavior for work. I understand at home but have some decency. Please I need a Corporate number 1800 or something thank you. Also, I did not get his name he is about 6'2", over 45 years of age, works nights, always unshaven, with blonde/grey hair, and blue eyes. I come to this store more than 2 times a day everyday I am a valued customer please help me. One more hint, the actual store isn't a shell store but the gas pumps are.

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kenneth forman
Deerfield Beach, US
Aug 16, 2011 2:42 am EDT

spanish woman hair down to shoulders needs to advertise to every client in the gas station that I am buying a beverage not to her liking. She is rude and has no business telling anyone about what I am buying.she has so much to say about my purchase. she says nothing about people buying cigarettes but not legal alcohol. She is very opinionated.I spend 700 to 2500 a month but no more. it was 8:43 on monday august 15...I will never spend another penny at shell. Never..My email will be supplied if you ask me

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Bobareno
Talbott, US
Jun 19, 2013 11:02 am EDT

I squeezed the nozzle and noticed only a few drops of gas had come out into my gas container for my mower and the pump showed .88 cents. SO I proceeded to explain the situation to the attendant and she didn't believe me, so I asked for the owner who is Indian descent and he told me they just calibrated the pump yesterday - so we argued a little longer and he gave in and said to clear the pump which I tried to do but it stayed at .88 and he was right there watching me. I then said ok Ill take care of it on the inside when I pay but the girl at the register. I went to pay and the girl told me she cleared the pump and so we argued for a moment and I never got, my .88. They ripped me off and it makes me wonder how many others are losing .88 per fill up and how much money this guy is makin off these fraudulent pumps. .88 cents per fillup times what- 500 customers a day or even more- wow -what a racket
I also called the Dept of Agriculture for the state of Tn. they will be out soon probably cant trust them either- we all are gettin scammed

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jwpc
Harwich, GB
Aug 28, 2013 2:51 pm EDT
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Small amounts are much easier to steal.

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1:52 pm EDT
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Shell warning - rip off merchants

Warning - rip off merchants - asking $775 for a $20 job!
My husband and I were referred to this shell by aaa. We were several blocks away, the car was making a screeching, metal horrible noise (All of the sudden), but we were able to nurse it to the station. Shell put the car on the lift and did a diagnostic. The estimate was $775! Their analysis - left frozen brake caliper which damaged our brake system (Newly replaced 3 1/2 months ago) - therefore we need to replace calipers, brakes pads, brakes disks and new cables with hydraulic system bleed.
We did not have the time or cash available to do the entire job that day and just wanted them to patch us together with the one new caliper ($380 total estimate), but they would not do the job unless we were going to do the full $775 job. We even pleaded them and said we could do the entire job with them next week, but just needed help to get on the road now. They were on the phone with the "owner" and said that he said no and they had no power. We paid the $65 diagnostic fee and screeched to alfa motors, our friend had just texted us the info.
We pulled into alfa. Ami put the car on the lift, called us to join him under the car and proceeded to pry a little stone out of the brake cover by the brake rotor. Five minutes and $20 (Plus a $20 tip for our thankfulness) and we were on the road with a perfect car.
We promptly drove back to the shell and plopped the stone on the counter. They promptly returned our $65 diagnostic fee. At least that … I cannot believe that shell did not see the rock during the diagnostic. Swindlers for sure!

We had a great experience at alfa motors (0.6miles away) they are great mechanics and friendly. 547 hicks street, brooklyn [protected] ask for ami. It turns out my friend has been taking his cars here for years - 5 star!

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gb191
Brooklyn, US
Apr 07, 2011 9:09 pm EDT

These guys are the WORST...
The owner TONY was rude, yelled at me on the phone when I tried to discuss what he was doing to my car.. charged me HUGE make-up prices on the parts I had to get...A simple battery being over charged became YOU MUST REPLACE THE RACK AND PINION STEERING.. A $350 Alternator for a 12 year old car. PLEASE... He convinced my wife that the car was so unsafe to drive that I had no choice but repair the car...

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9:23 am EDT
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Shell how to I get my award

Congrats! your number has been awarded $250, 000 in the 2010 shell int'l mobile draw to claim your prize, contact us via email : shellpetroleum. [protected]@live.com”.

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cokyto
, ID
Apr 08, 2011 7:22 pm EDT
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Dear Sir,
I have received a message on my mobile,

CONGRATS! Your Mobile Number won 750.000 Pounds in the on going 2011 Shell Int'l Mobile Draw. To Claim contact Dr, Mustafa on:
dr.mbello1529@live.com

my mobile number [protected], now for getting that reward, what i have to do ?
Thank's.

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suryan
, IN
Dec 12, 2010 2:33 pm EST

Respected sir
I have received your sms on my mobile no.[protected].That i have been awarded $500, 000 dollar in the 2010 shell mobile promo.please contact me once again sir.my name is ayodhya prasad yadav .sir contact me early as possible my address is 6-1-83/1 maheshwara netaji colony, near lions eye, pin code 500042 club, balanagar, hyderabad

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ka rash
, IN
Nov 29, 2010 9:38 am EST

Respected sir
I have received your sms on my mobile no.[protected] .That i have been awarded $2, 50, 000 in the 2010 SHELL PETROLEUM.COMP@LIVE.COM .I have been asked to claim my prize contact via E-mail : shell petroleum .comp@live.com. Please let me know to whom- where and .When should i contact.To claim my prize immediatly.And my name is rasheed and my no [protected] so sir inform us early as possiple

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srikanthvarma
, IN
Nov 28, 2010 4:59 pm EST

Respected Sir

I have received your sms on my mobile no. [protected] That i have been Awarded $500000 u.s dollar in the 2010 SHELL mobile promo universalshell5@LIVE.COM. I have been asked to
claim my prize contact via E-mail : universalshell5@live.com. please let me know to whom -Where and
When shoul i contact. To claim my prize immeditly. and My Name Is p.srikanth
and my email add. is srikanth.pothabattula@gmail.com so sir inform us early as possible.

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dharmendra patel
, IN
Nov 28, 2010 2:51 am EST

these many people are asking your company for the award, why r you not answering ...? your company is the worst company...and you r also knowing that.

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kamal pal
, IN
Nov 16, 2010 1:09 pm EST

respected sir
i have recieved your msg on my mobile no. [protected]. that i have been awarded $250000 in the 2010 shell int'l mobile draw : to claim your prize, contact us via email: shellpetroleum.comp@live.com. plz tell me how can i get this. my name is kamal & my email id is kaimypaul1990@gmail.com. so sir inform me early as possible.

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jaffarsiddiqbinyahiya
, IN
Oct 30, 2010 7:33 am EDT
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i have recieved msg on 28-10-2010 and 3:57 pm TD pay out shell company has grant me $500, 000 us dollar in 2010 and shell mobile sketch to obtain my name age thts why iam asking is this true this add came from universalshell5@live.com my name is jaffar siddiq bin yahiya age is 24 my mobile no is [protected] and [protected] my email id jaffar786jaffar@yahoo.com plz give response as soon as possible how could claim the money plz tell

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mahesh_cool
, IN
Oct 13, 2010 12:37 pm EDT
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im mahesh my gmail mahesh.mula1990@gmail.com plz send detail how to take my prize money [protected]

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mahesh prince
, IN
Oct 13, 2010 9:42 am EDT
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i have received ur sms on my mobile no [protected] that i have been awarded 5 lakhs u.s dollers in on going 2010 shell global mobile award draw. plz send my prize as soon as possible. contact me on [protected]

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bhargav.kovi
, IN
Oct 13, 2010 9:09 am EDT
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Sir,

I have received your sms on my mobile no: [protected]
That I have been Awarded $5, 00, 000 in the 2010 SHELL MOBILE AWARD. I have been asked to claim my Prize contact via E-mail: universalshell5@live.com.Plz let me know to whom - Where and When should I contact. To claim my Prize immeditly.and My Name Is BHARGAV.KOVI and my email add. is bhargav.chowdary32@gmail.com. so sir inform us early as possible

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2:19 am EDT
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Shell 12 inch by 9 inch hole on property

The Shell Gas Station on the corner of Hagerman and Coffee- There is a Hole hidden in a grass area by the pay phone-- It measures 12 inches by 9 inches also inside are Wires something to do with the sprinkles-Are the Wires Alive/Hot?--Daughter found out the hard way almost a year ago--No sever injury's but shes been having problems with both knees since them-- As of 03-14-2010 its still there-- The Hole--Not sure who responsible for the property but I think its Shell-- The owner knows all about it-- They did put something on it for a week--One of the local news stations knows-- Someone came and saw The Hole wanted to do a interview with daughter about it but she was unable to-- So guess its not news worthy then-- The Local Newspaper also knows about it- -No one seams to care--Talked to a Lawyer-- Since daughter had no serious injury's their doesn't seam to be a case for damages-- If I fix it I could be charged with destruction of private property-- WOW--They hold Car Wash Fun Raisers with KIDS on the property-- Wonder what would happen if one got hurt--I do stop by and let the One in charge all about the Hole--All that needs to be done is to put a cover on the opening-- Something simple-- Sprinkler box missing it cover --Does someone need to break a leg/ hip-- Are the Wires Alive/ Hot?-- Does someone need to get Fried/ Killed/Hurt--Seams my hands are tied--Anyone have any ideals/ thoughts------------------does anyone even care

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7:49 pm EDT
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Shell notification for cash grant award!

Shell foundation
Shell centre, london se1 7na uk.

Dear:beneficiary,

To celebrate our 9th anniversary, you were chosen by the board of
Trustees of shell foundation as one of the final recipients worldwide
To receive cash grant of $2, 000, 000.00 usd. The foundation was established
In the year 2000 by shell multi-million groups and is now supported by the
United nations (Un).

The grant was based on the random selection exercises of database of
Over 1 million e-mail addresses on internet websites worldwide, and the
Globe divided into zones. You are hereby informed that yours falls to
Our african zone, hence you are to paid by our african zonal centre.

For claims, you are to directly contact our assigned finance manager in our
African zonal centre, quoting your qualification no: (Uk-222-6747, af-900-56).

*
Finance manager:
Name: rev. Chris gordon
Phone: +[protected]
E-mail: [protected]@shellfoundation-online.com
*
Furthermore, below is the verification form you are to fill when contacting
The executive secretary.

1. Full names:_
2. Address:_
3. Sex:_
4. Age:_
5. Marital status:_
6. Occupation:_
7. Telephone number:_
8. City:/country:_
9. Winning zone:_

Note: you are to indicate your prefered choice of payment as stated below.
1. Payment by bank transfer:
2. Payment by certified cheque:

Be advised to maintain the strictest level of confidentiality until the end
Of proceedings to circumvent problems associated with fraudulent claims.

On behalf of the board kindly accept our warmest congratulations.

Mrs. Elizabeth dickson
Grant co-ordinator.

I have received the above email from [protected]@shell.com
Please advise...

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J Martins
Ashford, GB
Feb 11, 2013 2:37 pm EST

Today was a complete disappointment about Shell Gas Station at Ashford Kent UK, after fill the tank of my car with 30 pounds of diesel IU asked the cashier to provide me with a 50 pence coin to put same air in a tyre, fantastic he did, the problem was that the machine was broken and I asked my money back, there was no sign about the machine being broken and the answer from the cashier was that Shell doesn't refund any money at all, well Shell lost a client for ever for the amount of 1/2 pound.
Martins

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12:33 am EST
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Shell bad service and lack of experience

I towed my broken car to their shop to repair it. after checking it, they gave an estimate of $1500 to fix it and yet they told me that there's a chance of another part might be bad (cost another $1200) and they can't tell until they do the $1500 repair. they refused to buy after market parts even though I offered them to sign a release and they are not responsible for the parts. my car was old enough to spend that money on it. I asked them if they know someone will buy it as salvaged car, the manager or whoever was behind the counter offered me to buy it for $150 ! I towed back to my home, did a small search online, bought only ONE part out the three they told me, and replaced it by myself. VOILA my car is running again and worth $2500 and I spent only $50 for the part ! ‎

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11:07 am EST
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Shell scam email

Scam email received addressed to : undisclosed recipients

Shell petroleum development company of england
=
Shell centre, london, se1 7na - united kingdom tel: +[protected]


Batch ref: march/010/yy

This is to inform you that you have won a prize money of two hundred thousand great britain pounds (200, 000.00 gb pounds) for the 2010 international e-mail draw which is organized by shell petroleum development company (spdc).

Spdc collects all the email addresses of the people that are active online, among the millions that subscribed to yahoo, aol, walla, rediffmail, gmail, russian mail and hotmail and few from other e-mail providers. six people are selected yearly to benefit from this promotion and you are one of the selected winners...

Payment of prize and claim

Winners shall be paid in accordance with his/her settlement center. shell award must be claimed not later than 15 days from date of draw notification. any prize not claimed within this period will be forfeited.

Stated below is your identification number:

Reference number: spdc-012010

This numbers fall within the england location file, you are requested to contact our fiduciary agent in london [dr. mark] with the details below and send your winning identification numbers to him;

E-mail: [protected]@live.com
Tel: +[protected]

He shall immediately commence the process that will facilitate the release of your fund to you.

Congratulations! once again.

Yours in service,
Dr. (mrs.) lynda johnson
[publicity secretary]

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zala kuldeep
, IN
Aug 04, 2010 5:57 am EDT

all is well of company

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catface84
Luton, GB
Mar 08, 2010 2:00 pm EST

419 email

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5:52 am EST
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Shell credit card transaction theft

On 06/18/09 I was passing through Indiana when a pressing need for fuel arose. I took the exit to the Shell station where I pulled up to a pump & prepared to fuel. After swiping my Visa check card I noticed the pump screeen was blank. I immediately pressed the cancel button as a precautionary measure. Pulling up to next pump I again swiped my card and began to fuel. As I was fueling I witnessed a man of India descent coming out of the store and approaching the first pump where I had swiped my card. He removed the pump handle, laying it on its side on a garbage can. I figured it was anemployee/manager/owner decommissioning the pump. He then began walking toward a blue car at the end of the small parking lot. After returning home and reviewing my bank account for travel transactions I was charged an additional $50.00 from the merchant. I immediately pursued a dispute with my bank. The merchant refused a credit to my acount because he was able to show two receipts.
I would like nothing more than to see this person stopped of theft.

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11:24 pm EST
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Shell prize money not yet received

Email was send to me on May 15, 2009 that I have won prize of five millions United States Dollars. Inspite of my poor financial standing, I have spend huge amount on account of diplomat travelling from Islamabad to Karachi, money sent at Nigeria embassy etc etc. plus there is still demand of sending more money at Nigeria but the prize has not yet been send. The detail are as follows :

Batch Ref : JUNE/009/YY

Reference number SPDC -081511

Fiduciary agent : Mr. David Brimley

Telephone number +[protected]

I would like to bring this fact to your notice that I am very very poor fellow and jobless too. I would much much appreciate if you would be kind enough to assist me in getting my prize soon.

Regards,
Ali Raza

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ashishsingh170
, US
Apr 04, 2011 8:21 am EDT

according to him i am won the price .he delivered the price and come to india his agent phone no.
is [protected].he call me 3 times for the celerence of this gift for paying 250 pound.
please varify the truth whether this is happen or not .
please reply on my email id is ashishsingh170@gmail.com

regards
ashish

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santhoshkumar.hb
, IN
Oct 03, 2009 1:17 am EDT

Respected sir,
I had recieved a message on 02/09/2009, in that you sent me message like, you have won 25, 000.00 pounds and to claim your prize contact Mr.Mike through email. What is it mean, its true or not.if it is true please tell me how to collect the prize. I am waiting for great news please call me to this number +[protected] or mail me as i given.

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vipassana sharma
, IN
Sep 21, 2009 3:19 pm EDT

Repected sir, i got a msg on my fathers celphn about the lucky mobile draw of shell petroleum developement company abt 500000gbp. They asked me for my address through mail. Now an agent is here in india shortly to contact us. Agent requires the sum of amount invested in arrival and coustom charges. So kindly inform me is it genuine or a fake process. Please ring me up on my no# [protected]. Thank you.

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balaji
, IN
Apr 24, 2009 8:23 am EDT

some one named philip pedro send a msg in my mobile that i won 200000 pounds,
and they need 500 pounds(37000 inr) for shipping etc. if i clear this amount then only i can get my prize money.

i want to know whether this is real.
did any one get cheated by giving them amount for shipping.

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Babu.C
, IN
Oct 02, 2009 8:54 am EDT

Dear sir,

I have received the e-mail from Shell petroleum development company that i won the price 250000 pounds. They asked me to sent my personal information to collect that price from courier. So i have sent my personal information but i have not given my banking details. It makes any problem.

Thanks,
Babu.C

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sajid mehmood
, PK
Aug 05, 2013 3:38 pm EDT

may name is sajid mehmood my num has won £500, 000, 05-07-2013

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bambam
rosepine, US
Feb 25, 2010 12:00 am EST

WTF, are just dumb or stupid? are you a scammer yourself? your going to be investigated by the internet police..
how old are you?
what is your IQ?

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Kumar Sanjay
, IN
Oct 17, 2009 2:41 am EDT

Dear Sir,
I have recieved a SMS and an email from the Shell Petroleum Development Company that I have awarded USD$ 1 million from the SPDC mobile draw. They asked me to send all my information of myself and my bank account. I have send them my all information. Please tell me this contest is true or just fishing. If it is true please tell me how can I get my money.

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anil jagtap
, IN
Oct 12, 2009 4:14 am EDT

even i recieved same sms from mr. philip about 500, 000.GBP and i given all my details to him to send out that amt in my account .now he is asking me to pay airport clearance charges 23000 RS so i just want to know is it real or fake company.

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dnprem
, IN
Jul 17, 2009 11:16 pm EDT
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Yes,
I also received a message stating that SPDC, HONG KONG, granted AWARD for 2009, the amount of 1, 000, 000.00 U.S.Dollars and asked me certain details about sending money.I gave.They sent message that
they have sent the amount to my bank.But they did not.Again i received message from International Fund Transfer section of WORLD
BANK, of UNITED NATIONS, that the fund tranfer has been stopped for verification and the asked certain details which i sent.
Then i received message that they have verified, and they have to be paid a fee of USD 850.

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1:41 pm EST
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Shell rude customer service

Hi,
I went for filling gas to the shell gas station at 5498 Buckeystown pike, frederick md-21704.

I got the delux car wash and paid 7 dollars for it. After the wash completed and it said exit, i came out but it did not drain the water at all. So I stopped at the cashier place and told me it is not dried, can you help me, he was rude and shouting saying no body got this problem and why you are complaning and i may have come before it is completed. I explained him that i waited for the signal and then only came. He said he can't help me. I got upset and told him, is this the way you treat your customers, that guys was coming out to frighten me out of the place. I told him i will make sure i complaint to the consumer protection, so that he don't behave like that to any other customre.

SALES reciept:[protected]
Thank you
Ganesan.M

[protected]@gmail.com

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Mary meixner
Virginia Beach, US
Feb 02, 2012 3:58 pm EST
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The gas station on 1280 n Great Neck and First Colonial Rd Virginia Beach VA 23454.this manager is very rude to employees very unprofessional, have seen this for myself customer's are always complaining, some one needs to look into this issue

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Shell spdc mobile draw winner

Please check about the spdc mobile draw, is that a genuine prize or not. I got a spdc mobile draw winner certificate from spdc, occording their mail they depposited us$ one million on my name in a temporary account[nw/bk-temp/acc [protected]] in

Nation wide bank plc.
39 piccadilly, manchester - uk

The bank asking a fund release order from

Office of the head
Operations and services
25th north colonnade
Canary, whalf london

And the fsa is asking to pay us$ 780 to get the fro. I am sending you the copies of spdc mobile draw winner certificate and fro application form from fsa.

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mohammad mir
, IR
Feb 19, 2010 4:01 am EST

you recived mony

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6:40 pm EST
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Shell faulty shut-off on pump

One of the pumps automatic shut-off valve is faulty, and does not shut-off when tank is full. As a result, there is major spillage and overflow. Even after the pump was pulled out of the gas tank opening, it was difficult to disengage the mechanism that keeps the valve open. As a result, a vast amount of gas spilled all over the floor and myself. This is a dangerous situation, and definitely needs to be repaired ASAP. The pump should be de-commissioned until it is repaired! The customer next to me mentioned that it happened to him a few days earlier.

My attempts to inform the gas station owner/attendant of the faulty mechanism was met with sheer arrogance and remarks that I should watch the pump (note: I was standing next to the pump, watching it when this happened). He also commented to other customers that I must have been on the phone! My phone was inside the car - I was outside watching the pump! I'm sure the store cameras would easily verify that. He didn't offer any apology, nor did he acknowledge that the pump will be repaired or at least a sign put out warning customers of the faulty mechanism.

The owner's/attendant's attitude was unacceptable - absolutely appalling! It would serve Shell not to have people like this being a representative of their company. I will NEVER be going to that gas station again until is under new ownership.

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sugcma
st petersburg, US
Apr 27, 2010 11:10 pm EDT

same thing just happened to me tonight regarding the pump. The attendant didn't even care!

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4:27 pm EST
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Shell over charged on propane

I received 8.9 gallons of propane per the meter and I was chardged for 10.0 gallons of propane. One of two 5-gallon propane tanks was completly empty which only received 4.5 gallons and the second 5-gallon tank took 4.4 gallons of propane. The attached receipt shows a total of 10.0 gallons of propane received. This has happened several times. My complaint goes without consideration by management. The attendent told me (a woman) that this was how she was supposed to do it.

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Shell gas sprayed out of hose, did not return money

To whom it may concern:

I am writing this email in regards to this shell location:

4317 lawrenceville highway
Tucker, ga [protected]
[protected]

On sunday, jan, 3rd 2010 in the afternoon. I went to the shell gas station to get air, and pump gas. I used the debit service at the pump.
When I took the pump out of its resting place and put it in my tank, gas was spraying out of the hose. my arms and clothing were soaked with gas; I tried to pump $6 in gas, but realized that more was pouring out of the hose than it was going into my car. when I looked on the ground, it was flooded with gas from previous usage. I immediately alerted the attendant. the manager was behind the counter, and sent his employee to inspect. I asked them both for my money back. instead, he asked me to move my car and pulled his up into the hazardous area. he pumped gas into his own car, and then came and told me he couldn't give me my money back because the gas on the ground wasn't from my car. I showed him the baby wipes I used to clean up the gas from my arms and clothes, he told me there was nothing he could do and I could come inside to wash up in their bathroom. I told him I would contact shell corporate, and that if I or anybody else was smoking then they were doomed for a tragic situation.
I am disappointed that he and his manager did nothing to solve this situation and decided to show poor customer service and negligence. I went into the walmart across the street, and passed by about 30 minutes later and his car was still at the spot, the gas was not cleaned up, and the pump wasn't covered with the out of service sign.
Because of this I will not be a patron at this gas station again.

Thank you for your attention to this matter.

Bianca

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Shell employee assaulted customer

I witnessed a female shell employee and a hispanic male customer assault a white male customer. The employee yelled in the victim's face and kicked him while the other assailant held the victim down. When the police arrived, both the victim and the hispanic male had left. The employee (a large hispanic woman with dark hair) lied to the police and claimed that she did not know why anyone would have called them. She denied the assault. The other employee also lied to the police.

This was at 12:30 in the afternoon.

We travel up and down the I-25 corrider often and have always used Shell. It just isn't safe anymore. I will never go back to Shell again. I have given a witness statement to the police in Las Vegas, NM. I have also sent a letter to Shell's corporate office.

I have yet to hear anything in response.

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Shell Order was never received

Order was never received. After many ignored emails, we pursued it through PAYPAL and so OFS canceled our order BUT still never refunded our money.

We are still awaiting a refund.

If u don't mind ur money being used by them for months, then 'buy' from them.

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outlawrevolt
Cedar City, US
May 19, 2010 8:16 pm EDT

i have been using oncefiredshells.com for over a year now, and every order has been good and in a timely manner.

D
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Do what you say, say what you do.
Cedar City, US
Apr 01, 2010 4:26 am EDT

The phone number on the web site is cellular prefix. [protected]
Web hosting contact info
Registrant:
Domains by Proxy, Inc.

DomainsByProxy.com
15111 N. Hayden Rd., Ste 160, PMB 353
Scottsdale, Arizona 85260
United States

Address for returns on the website is 4135 W 200 N Cedar City UT 84720. If you go to Cedar City's website, look at their map, there is not a bldg where this address should be. There was not a bldg when Google took their photos.

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8:12 pm EST
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Shell aggressive shell employee: shouts, challenges for a fight

I was trying to pump up gas at a shell gas station located at 69-250 waikoloa beach dr
Waikoloa, hi [protected] on dec 17, 2009 at 21:35 (hawaiian time). I wondered if they were out of gas as they were a couple days before that when we and some other drivers had to drive a few miles to another gas station for that reason.in particular, I was confused when after sliding my credit card and raising the lever up the gas station display said "thank you" instead of "start pumping" or whatever it usually says when you are about to start pumping. so I did not even try to start pumping this time. instead I approached the shell employee and I asked him if they were out of gas. I tried to explain him the circumstances but he quickly dismissed them and then he tried to help me by pulling up the gas hose over my car to the wrong side of it. anyway, I guess I hurt his feelings when I told him to stop and I said "are you crazy?" out of frustration that he acted so weirdly. I even apologized for that when I saw that he became too upset as he started jumping up and down exclaiming "I am not crazy, you're crazy!". anyway, I thought that we were done with him as it appeared that gas was pumping fine regardless of the confusing "thank you" message.

What amazed me though was that this man kept on shouting and swearing at me for a few minutes (!) after that from a distance as I was still pumping the gas. at last I asked him: "why don't you shut up?". this seemed to enrage him even more: he quickly approached me (I was staying by my car) calling me names and trying to threaten me. he even leaned over to my car window where my wife, my mother in law and my child were sitting (they did not leave the car at any point). he leaned over and he shouted at them: "stop smiling, you, stupid!" then he challenged me to fight with him by waving his hands at me and shouting "come on!" I asked him if I could talk to his manager. he said they had no manager here: "call in the morning". then I asked him if I could see his name or an employee id on his badge. he refused my request and he started to hide (!) his badge that he was wearing with his hand. then he said that he was going to call the police and as he entered the gas station
Kiosk I managed to have a look at his badge. it said "j. r." there were also two other shell employees wearing white shirts (women) who were smoking and just quietly watching the whole episode from a distance. there was also a customer who heard this shell clerk shouting at me who asked me "what's up with this man?".

Next day I called their phone [protected] and I talked to an assistant manager varlene describing the whole situation. she flatly said that she was "sorry" and that "thank you" message means that you could start pumping. she took my cell phone# and she promised to call me back. I asked her if she could provide me with some kind of a customer case# for my complaint or if she could give me an email address for filing a customer complaint either with her or with her manager or with shell company in general. she said that they do not have a system for entering customer complaints and that neither herself or her manager have an email address. so my personal opinion is that my complaint will go nowhere as it was just a verbal conversation between me and her and therefore she may easily make things up even if she ever calls me back. which I doubt as well.

I forgot to mention that this is the only gas station
Http://www.kingsshops.com/index.php/shopping-dining/waikoloa_shell_gas_station/
Located at the beautiful (and expensive) waikoloa beach resort which may be otherwise a pleasant and a relaxing destination for a vacation:
Http://waikoloabeachresort.com/waikoloa-beach-resort

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Shell stay away!

Shell petroleum winner notification.

This is to inform you that you have won a
Prize money of eigth hundred and
Fifty thousand great britain pound
Sterlings (£850, 000.00) for the end of
The year promotion 2009 lottery promotion which is
Organized by shell/petroleum lottery board london inc.
We congratulate you for being one of the
Five person selected you are to contact the
Events manager for claims these
Are your identification numbers:

Ticket number — 644 [protected] b448056490902
Serial number — 4708-325
Lucky number — [protected]
File ref. — ilp/hw 7509/02

How ever you will have to fill and submit
The informations below to the events

1. Full name...
2. Contact address...
3. Age...
4. Telephone number...
5. Sex...
6. Occupation...
7.. State:...
8. Country...
9. Your reference and batch number at the
Top of this mail.

{contact events manager}
Name: dr. Alex williams
Phone:+44 [protected]
E-mail shellclaimlondon.[protected]@live.com
Liverpool united kingdom

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mushtaque
, IN
Dec 21, 2009 9:54 am EST

your agency is asking me to pay india money 45, 000 fourty five thousand for custom

Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

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Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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