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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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Newest Shell reviews & complaints

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J
11:04 am EDT
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Shell quick mart 1102 nashville highway columbia tennessee

Was an employee have been asking for my paystubs to manager of store for over a week somehow my login information to paycom.com got messed up by employer and need them have not gotten any help with it I just keep getting a runaround. I would like to have my paycheck stubs. Also I have text messages and phone calls I had requested time off and got it to take care of court business in Illinois where I am from and the whole time I was botheres by mutiple employees to come to work to the point my family was almost in an accident on interstate because of continues phone calls. Plus private information about my fiance was devulged to a customer they had no right.

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J
10:33 pm EDT
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Shell cashier

I just visited a Shell in Plymouth NC address 22 US-64, Plymouth, NC 27962. An employee by the name of Janice Spruil was at the register. I approached the register and asked for a tobacco product which she looked very uneasy which i guess is because i live in Pennsylvania and Plymouth is a very small town. She grabbed what i asked for and then asked to see my ID. I told her no problem and handed her my PA state id. She looked at it and said i cant accept this. When i asked her why she proceeded to tell me that NC does not accept ID cards only licenses and passports. So I asked her is the only way you can smoke in this state is if you drive? So if im of age i have to drive to buy a tobacco product? She then said that they can accept on NC state IDs no out of state IDs and mind you i am 31 years of age. I was with my cousin who lives in the town and he asked if he could get it for me since the issue was of state and not about my age and she refused still. This confused me so I left and went online to research that because this was a new one for me. After researching the state laws online the only thing i see which is the same as my state that you must have a valid photo identification card and be 18 or over, I did not see anything about not be able to sell to someone because they live out of state. After doing my research i went back to the store because i did not get her name when in the store and i wanted to make a formal complaint. There was another cashier at the register as she was behind the counter also. I asked the other cashier if he could give me her full name after telling him the story and him also saying that my ID should be valid if its a state issued ID and she turned around very rudely and said her name was Janice Spruil and i can talk to whomever i want to talk to because thats the law and shes right. I told her thank you and that i will be making a complaint. I honestly do not know why she refused me and why she had to be so rude. Honestly the worst experience i have ever had trying to purchase any product in my life.

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R
7:31 pm EDT

Shell grizzly wintergreen long cut chewing tobacco

I feel like I was overcharged for my most recent purchase of Grizzly Wintergreen Long Cut chewing tobacco. I bought the product for $6.99 plus tax at the following location:
Shell Fuels
#68844
Shell
2290 Moore St
San Diego, CA 92110

I bought it on 07/28/17 details on the receipt are as follows:

ST# 68844 TILL XXXX DR# 1 TRAN# 1014812
CSH: 3 07/28/17 17:08:38

I would just like to verify that this is the correct retail price.

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S
12:58 pm EDT

Shell using my rewards card

I was purchasing gas on Sunday at the Shell station located at 9203 Kinsman Road Cleveland Ohio 44105. I paid for my gas and the clerk input my rewards number. I went to pump my gas the pump read the $0.05 discount. However as I lifted the hose the dollar amount went back to its regular price. I went back inside and spoke with the clerk and he said oh it must be broke as if he could care less so I asked for my money back went to the station another Shell at 4602 Lee and Harvard of Cleveland Ohio. The rewards number worked fine and so did the pump. I believe the Shell station at 93rd and Kinsman is cheating customers.

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3:11 pm EDT
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Shell failed gift card activation and pending refund

I paid for a $25 Shell gift card that wouldn't activate after several attempts by the cashier on July 22, 2017. He told me my credit would post to my account by today, July 25th. I noticed that he gave me the "merchant copy" of my receipt. The two employees on duty were the most incompetent two people I've encountered in a long time. This location is 6925 Lakeview Haven Dr., Houston, TX 77084, #[protected]. I went to another She'll location and successfully purchased a gift card that was activated with no problem. Needless to say, I will never visit the F M Express location again.

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D
3:30 pm EDT
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Shell product

I went to the Shell gas station at 1703 Washington St in Colton CA on 7/23/17.
I used to be a regular customer, but I will not longer give Shell my business.

First of all, I really wanted an Icee type drink. There were NO cups stocked.
I went and ask the cashier for one. She said I had to get in line to get a cup. There were 10 customers in front of me ! This is not unusual because this station always has only ONE cashier ever working on a shift. So, 15 minutes later, it is finally my turn. She hands me the cup and I am expecting her to go ahead and ring it up. She said I would have to get back in line to pay for it ! That would have been about a 30 minute wait for one icee drink ! I told her to forget it.

She did apologize and told me it was policy due to theft.

I totally understand this because I have worked for AMPM as manager for 22 years in bad areas, but our policy was " it is better for a loss of a drink than to lose a potential returning customer".

If theft is what bothers you all in upper management, then why not lock up all the sodas, water, beer and other cooler drinks as well? Can they not "walk" out a door as well !

This is ridiculous...I also understand that that particular location may be franchised out and not company owned, but I am familiar with franchised stores and know that Shell also needs to do better checks on the franchised stores. We have our branded owner, Tesoro do checks on our franchised stores to make sure we are following their guidelines and if we don't adhere to the contract requirements, we get fined by Tesoro.

This location is very convenient to where I live. It's a shame that I will be taking my business elsewhere from now on and I will spread the word to other people in the area to not go to that location and why.

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K
8:13 am EDT

Shell refund to my debit card

Shell at highway 287 in Arlington tx.i paid for $40 of gas my car only took$28.i was told the balance of $12 dollars would go back to my debit card.two weeks later no money refunded.calld shell station a few times it should be there.call my bank and there nothing there.cant believe a global company like shell would ripoff an elderly person as myself.shame.

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M
1:49 pm EDT

Shell manager/ cory.

My wife and I have been customers of that location for many years and have always been treated with up most respect. Until one day last week when I walked in to pay I heard cory the manager in the back room say "i'm getting tired of some of these [censor] coming in here, I have to watch them all the time? I'm african american myself and decon of our church, I thought it best not to say anything at that time, god helped me not to. However, I did mention it to pastor who seen fit to bring it to the attention of our congregation, and then simply said to pray for that manager. My wife and I are doing are best to let everyone know what that manager really thinks of african americans. My wife has worked for huntington bank for over 20yrs. And has asked her co-workers for their support in boycotting all shell station's. My nephews, god bless them have got a facebook share link about shell and it's manager there going on, me, not sure what that is but frankie says it's spreading the word.

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S
1:44 am EDT

Shell business with shell

We are very grateful to the company shell in light of the great research that our company has developed a valuable product
We decided to share it with you,
We are aware that the company shell is of great value and includes many stores in different regions
And we would like to know if you are interested in looking at our product and can share with you more details
About the product: We are the exclusive manufacturers with an idea of how to work with shell and to make the best of the company's own advertising
And our product, combine it professionally.
If I can get the right persons to send and share all the information I will be more then happy

Greetings
Bodywellchip

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M
9:23 pm EDT

Shell gas stolen from me after I paid

I came to the Shell gas station on the corner of Broadway and New Circle Rd in Lexington KY between 11:00 and 11:30..I paid $30.00 for gas and pulled off before pumping my gas .. another vehicle pulled behind me before I could turn around to get my gas.. the attendance knew another car did this when I can and explained to her that I did not get to pump my gas.. she knew I paid her Frm a $100.00 bill.because where a man can and pumped gas on My pump it showed on my receipt..I was very upset about this and I feel no concern for the customer at all . Worker told me that nothing can be done cause I paid cash. I totally disagree with the way the situation was handled... Someone please call me back .I'm so upset and one person doesn't make the sales but I would pray for my money back . Michelle Bryant [protected]

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T
2:44 pm EDT
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Shell price gouging/overcharging

Pulled into Shell Station at 3801 NW Blitchdon Rd in Ocala Fl. Price, on sign was $2.209 and in line with other brands. Started filling up my truck and washed my windshield. Got back to pump and was $56.45 for 22.591 gals of unleaded.

I noticed the pump was set at $2.499, $.29 per gal higher than posted price, so I went to see attendant and was told that that price was for CASH or Shell cards only. I have a shell card but did not use it because I was on a business trip.

There are NO signs on the pumps to warn customers of this rip off.

I don't know if this is legal or not. I did file a complaint with the Fl Attorney General office.

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G
10:31 am EDT

Shell shell credit card authorization while on vacation

I called the 1-800 number yesterday and made arrangements to have my card authorized while on vacation in Calif, Oregon and Washington. I am stuck in Weed, , CA and my card is not authorized. I can't get ahold of any customer service rep because they are only open Mon-Friday. Frustrated. I need to talk to a customer service rep ASAP. Stick in Weed.

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R
12:08 am EDT

Shell service

Good evening,
I usually go to the shell on Mason Montgomery road and I never had an issue there until the late night of 7/15/2017 I walked in and the cashier was eyeing this group of African American kids (no older than 14) because he thought they were stealing he said in front of everybody "you know you're on camera" the kids were literally just making jokes and looking for snacks. I will never in my life ever spend money at shell again he racially profiled those kids and embarrassed them in front of everybody in the store, I definitely don't appreciate how he treated them or me after I politely stuck up for them he was rude and racist.

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4:44 pm EDT

Shell cashier jennifer

Jennifers Lack of customer service skills and rude behaviour is resulting in long lines and upset customers.

I recently stood in line for about 15 minutes because it was backed up because she can't handle being a cashier. When I get to get checked out I simple step about 2 feet over to see the lotto tickets and when I step back she refuses to check me out!

This resulted in a scene and about 4 people leaving.

I spoke with the manager and he handled the situation in a great and professional manner, I did appreciate that.

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J
7:44 am EDT

Shell service

I went to the shells gas station to buy a swisher, my grandad went into the store. He was ask for id (grandad is 74) he didn't have it so he came back to the car. Soon as i walk in the store katie tells me she cant sale me nothing cause my grandad didnt have his id! I am a paying costumer what do i have to do with someone else not having there id?

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D
11:34 am EDT

Shell plant accessibility to deer park and port arthur refineries

My name is Donnie Shell. I was banned from work at Shell for a safety violation in may 2011 for working without a permit. I believe the penalty"lifetime ban" was excessive given that I was not directly involved in the alledged incident, and have no means of having someone review the incident. I was working for Universal Plant Services at the time. We were contracted to do a job while working at the Shell Deer Park location. I was an apprentice at the time and was instructed to set a pump that had just arrived on a truck. Before I could even reach the jobsite to assess the job, the pump had been lifted by a crane at the instruction of my superintendent, Ronnie Potter, and was flown across the plant. A safety violation" working without a permit." I was never included in any meetings or had a chance to voice my side of the side of the story. I am currently a supervisor myself working for Total Industrial Service Specialties and have successfully and safely work in my field for over 15 years. My telephone number is [protected].
My email address is [protected]@icloud.com
I am simply asking someone to review my situation, I have spoken with security at shell deer park and motiva port Arthur. As well as my former employer and would like the opportunity to continue working as a productive team member in the mechanical maintenance field.

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M
12:45 am EDT

Shell 293 camden valley hwy (car graham hill rd) narellen n. s. w 2567

I have reported this before by phone I have been going to is shell service station for awhile and I am very unhappy with the lack of stuff in this service station it's not fair that this service station only has one person working at a time it's not the first time I have been in and only one person working. They can't be stocking the fridge and serving customers making sure all is well on the pumps and keeping an eye on the shop. How are they to go to the toilet if there is only one person working or to even have a break like all other jobs. Something needs to be done about this its not fair to the shell service station works to be treated like this...

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1:56 am EDT

Shell Employees

There we're two employees the other day when paying for gas one smelled like marijuana the other looked really high I think the names were Victoria and Brandon and over heard them talking about drugs it's not my first visit in there that I have smelled or overheard drugs or drug use conversations by the employees in there you would think the store manager would know what is going on in her store and maybe do a random drug test since it seems to be a reoccurring thing in visits during random hours

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2:46 am EDT

Shell harassment

Stopped by to make a purchase. Was getting hot water for a baby's formula bottle with my own cup was shouted at "what are you doing?" As if I was trying to steal something. Then was told I couldn't purchase anything because the computers were down. Went to use restroom with my husband and due to the area and time of night we went together and was harassed before we could finish using the restroom. When I asked "Who is it?" Clerk replied with "yall need to hurry up and go". We went inside and asked if the computers were back up and running she said "yeah" and came inside. My husband asked if there was a certain candy item and she said "I don't know, check that side" he described the item he was looking for then she notified him that he needed to hurry up and go to let us know that we had no tags and needed to go. Then told us about the police and he told her the vehicle is insured and registered. She made it known she walked around and inspected our vehicle which was very odd. At this point my husband had already tried to make small talk in a positive way and she walked around the counter to the door asked if he was going to buy anything. At this point he changed his mind and said "no" as she held the door open beckoning for him to go. As we walked away to leave she went outside and talked to a friend as if we were a problem. My husband and I go to this service station 3 to 5 times a week and have never seen this woman before. We will probably not be back for fuel or convenience goods. Have never felt so uncomfortable visiting a service station since passing through Birmingham. We were shocked at the entire experience.

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7:29 pm EDT
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Shell I am complaining about a specific employee

At the 3039 Albert Pike Rd, Hot Springs National Park, AR 71913 shell/roadrunner. I saw an employee named Keith or something masturbating behind the merchandiser or food hot box. I tried to file a complaint, but they said couldn't do that unless there was just cause. A day later I came in the store and the employee named Keith proceeded to call me hot along with other sexual advances. I again tried to talk to the store manager and file sexual harassment, but they would do absolutely nothing. So one day I got tired of it and went to talk to him man to man. And threatened to call the police on him, but instead of appropriate policy and steps the store manager banned me from the store. My lawyer is advising me to take further steps and to go for lawsuit. I'd rather just see the harassing employee fired and the ban from one of my favorite stores lifted, but I will go for lawsuit if needed. Thank you for your time and have a wonderful day.

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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Phone numbers

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