Sheldon Cleaners / Damaged clothes, poor service!
I took three new dress shirts in to be dry cleaned. I made a special request and paid to have the shirts dry cleaned only and specifically said DO NOT LAUNDER. Sheldon decided or made a mistake and laundered the shirts. They shrunk and lost the finish on the shirts. The shirts had never been laundered. They had only ever been dry cleaned. When I complained to Sheldon, they did an analysis and said they where in the right to choice another type of cleaning even though I requested and paid to have them dry cleaned. The shirts came back after the analysis dry cleaned. The shirts where not pressed and looked and felt as bad as before the shirts. The customer service person I spoke with was rude and very unhelpful, telling me it was my problem with the shirt manufactures and that Sheldon did not do anything wrong. It was to late to restore the shirts to their correct size or fabric finish. They said that they would not do anything more. I will never use Sheldon Cleaners again. I also go out of my way to tell others not use them. It has been surprising how many complaint story's about Sheldon that I have heard since this experience.