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Sheetz
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1.0 1489 Reviews

Sheetz Complaints Summary

14 Resolved
1475 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1489

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D
12:39 pm EST

Sheetz wrong thing

Store 201 Pa. Apparently there was no barcode on the bottom of my salad so my guy cashier took it got another one & rung it out. I was 20 mins down the road & he put the wrong salad inside. I live an hr & a half away so I couldn't come back. I'd like this taken care of instead of an I'm sorry. This happens a lot when I'm at sheetz. I would have rather gotten myself. I had no clue what he was doing at first.

Denise Hosterman
Box 104
Laurelton pa 17835

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W
11:30 am EST

Sheetz reds wicked ale

I purchased a 12 pack and the price was 11.99, the cashier rang it up and it showed up 12.59. I said the ticket shows 11.99 the cashier says we cannot change the price it was supose to be changed by the beer rep. This is not my problem, this is a problem from your beer rep and you to handle. Its only 50 cents, however shpuld have been handled differently. After eating my sandwich I took a picture ans, the wrong tag is still there. That should have been pulled.

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Update by Wendy Keller
Jan 25, 2019 11:32 am EST

Here is my final receipt

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B
9:38 pm EST
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Sheetz wrong food

After paying almost $10 for boneless wings I was given old and stale mozzarella sticks, tater tots, and onion rings. The roads are too icy and the drive back is too far for a refund or exchange. Considering there were no other customers at the location at the time and the price I paid for the food, the least I could expect is to receive the correct order

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A
11:08 am EST

Sheetz an employee at lewisburg sheetz

My coworkers and I go into this sheetz very frequently and we are unsatisfied with how this blue haired employee treats us. She rolls her eyes at us, she gives us attitude, she never smiles, and I have heard her use profanity towards other customers; telling them to get the [censored] out of there, they were in numerous times already that day. I do not think she is fit to be in an environment surrounded by the general public. I would also like to say how I have heard her talk about illegal drug abuse.

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A
1:46 pm EST

Sheetz food

I use the same three Sheetz consistently: Staunton VA, Waynesboro VA, and Fishersville VA. I also make the exact same order at each one, and the Fishersville VA Sheetz repeatedly does not give me all of the items I pay extra for, and it's become such a problem that I'm submitting this complaint. My order is as follows: grande breakfast burrito with bacon, steak, eggs, guacamole, Pico, diced tomatoes, lettuce, onions, sour cream, Colby Jack cheese, nacho cheese, fire roasted tomato sauce, and sometimes tater tots. I have in multiple occasions paid for all of this and not received the bacon, steak, tots, it guac. Any combination of those mentioned extras that I pay for.

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11:33 pm EST
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Sheetz unprofessionalism

The manager for store 250 in butler pa but walmart is unprofessional and rude. The district manager for the store is rude and thinks the employees at the store don't matter and they're not important. He continues to run his mouth about terminated employees when they're not present to defend themselves. Instead of believing a certain employee about an issue they're quick to transfer them or they have to quit basically. Maybe if they got rid of these 2 they would be able to keep employees. They dont have enough employees to run the store. They need to make their attendence policy more lenient and maybe they wouldn't have an extremely high turnover rate.

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Update by Dcgirl28
Mar 19, 2019 8:38 am EDT

Sorry was talking about Sheetz by Wal-Mart in butler pa

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C
5:35 pm EST
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Sheetz food

I went and ordered a chicken quesadilla and a small French fries. At 6:02 pm on January 17th. I ordered extra sour cream for it and ketchup for my fries . I'm upset I paid extra and never revived neither sour cream or ketchup. At that the bag of French fries maybe were half filled, how ever the quesadilla was good. . I'm up set because this is not the first time this happened.

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J
2:21 pm EST

Sheetz coffee thermos

Hello, I purchase a coffee thermos about a month ago. It was about 14 dollars. It stated on the sticker that it would keep hot drinks hot & cold drinks cold for 12 hours. I haven't had anything cold in it, however I have had coffee and it does not keep hot long. Maybe an hour or so, but no where close to 12 hours. Also, it has recently started leaking. I am not satisfied with this product and would like a full refund.

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6:05 pm EST

Sheetz bathroom

Good Evening,

I wanted to bring to your attention my displeasure of your bathroom upkeep. I, unfortunately, have a chronic disease that makes me frequent the restroom. Upon using the stall, I found that there was no toilet paper for me to use. My disease is embarrassing enough and someone outside the stall, who I do not know, went and alerted the staff. To say I was frustrated and disappointed is to say the least. I enjoy Sheetz and their products but I am not sure when I will be back because this is something that really angers me. I know things get missed but for someone like me, it makes my already frustrating and embarrassing disease event, even harder.

Thank you for your time,

Derrick Backer

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12:42 pm EST

Sheetz boneless bites, as well as store employee

I received undercooked boneless bites from Sheetz #599. Once I returned to the establishment the supervisor on duty at 12:30am (the time I returned to the establishment) was very rude, unprofessional and unapologetic! No customer service was giving. Highly disappointed! Supervisor name: Jasmine. I have been diagnosed with food poisoning due to the food I received from this establishment.

Case number: 1357096

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6:01 pm EST

Sheetz service

The worker, I believe her name was shankia, had the worst attitude and continuously rolled her eyes at me. My burrito didn't have everything on it, I didn't even know till I had made it home and saw it to be rather small. I will no longer provide service to that sheetz. I have been going for years and it's sad how one person can ruin it in one night.

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8:47 pm EST
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Sheetz restroom quality / maintenance

I recently went into Sheetz on Lear Nagle Road and Lorain Road in North Ridgeville, Ohio went into the bathroom to change my pants turned around and walked out after I was done and they're literally was no handle on the door somebody unscrewed it and stole it. I am including a picture I took of the handle the inside of the bathroom taken today. I was going to complain do the manager but they were kind of busy so I did not want to impede your guyses business but I am completing this complaint it I do not know if the manager was aware of it or not but there should have been a sign or something it is considered a safety hazard in my opinion because of somebody possibly getting hurt or cut on the screws if somebody had a blood claughton was on blood thinners for an example and they nicked themselves they could have possibly let out hence a lawsuit not good for you guys trying to help you.

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1:16 pm EST
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Sheetz food

Barely any meat on the pulled pork subs also they barely put any sauce on the sandwich it was dry and mostly bread the breakfast sandwich I ordered was soggy the lady that rang us up was rude and rushed us she didn't ask us for our Sheetz card nor did she speak to us in a friendly tone this is one of the first times Ive been very displeased with this Sheetz experience

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M
3:09 am EST

Sheetz Service

I know it's 4am. But just coming in the lady behind the food counter waited like almost 2 minutes while the alarm buzzed after we ordered food. If I compared her to an animal it would be a sloth. Then we got her attention with a frowny face. Just asked if there could be no added salt to the fries. They are always way too salty. She then realizes she missed a whole order. So she starts making it then adds a ton of salt to the fries...We love sheetz but man this lady was awful. I can see why she was put on the 4am shift.

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6:47 pm EST

Sheetz sidman pa store

Every order I get is messed up in one way or another. I live in a sheetz family and everything they do there is completely wrong. I just ordered two sandwich's and they are both completely wrong. I got a mto breakfast with the toppings my burger should have had and my burger had the toppings that my breakfast sandwich should of had and the same thing happens every time I order from there. Many other people complain of the same thing. I get that it's a small store but get it together.

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D
11:51 am EST

Sheetz food / customer service

The food order I recieved was not onpy i correct, but upon further inspection it was not my order. The exterior of the bag was labeled with my order number, but inside was a different order entirely with a diffwrent order number. Unfortunately I did not notice this until I had taken my food back to my apartment. There was cheese on the sub which I did not order nor care for and mayonase which I do not have am affinity for. I love Sheetz, but these experiences always make me hesitate to continue purchasing food at some locations. At least the customer service was very good.

The event took place at Sheetz #398. Make sure to always double check your food!

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L
4:14 pm EST

Sheetz harassment by management and staff are "outside food"

I stopped in to buy a pack of cigarettes and sat down at a counter to work on my laptop. I had juts come from Giant Supermarket and had purchased some groceries-I was not eating any of ti at the time. I was then approached by a young staff member and was told I could not have "food from the outside" in the Sheetz-even though I was not eating it and had purchased something about 5 minutes before. The name of the manager is James Lindsey. He did this once before to em and I complained to corporate.

DO NOT BUY ANYTHING AT ANY SHEETZ. IT SEEMS THEY ONLY HIRE RUDE MANAGERS AND EMPLOYEES.

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A
1:27 pm EST

Sheetz I got bad gas

Hello. I bought gas at a Sheetz and apparently got bad gas. After getting said gas, a full 23 gallons, my van eventually began seizing to accelerate. I eventually came to a full hault with a quarter tank to spare. The second I got new gas, and used Heet, my car ran just fine. I don't know what was wrong with the gas, but thankfully I wasn't hurt or on the highway when this happened.

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S
3:38 pm EST

Sheetz coleslaw

I got the coleslaw today as a side and when I received it it smelled off and looked like a pile of yellow/cream goop. The picture on the M.T.O computer to order it was super deceiving. I was expecting the green and red cabbage like the picture and got grossness. Please update your pictures on the screens of what you're actually serving or remove it all together.

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M
11:17 pm EST

Sheetz mto - food cold and excessive wait time

We stopped at a Sheets in Rocky Mount NC at a sheets, as we have always had good experiences at Sheets. We ordered a pretzel and a cheeseburger combo at 11:19 PM, and did not receive our food until after 12:00 AM. It was in excess of 45 minutes to receive cold fries and a hamburger that was stale and cold. With the number of patrons and meals being served everything should have been hot and fresh. The only fresh item we encountered was the Diet Coke that we served ourself, however by the time our food arrived it was watered down.

This was the most miserable experience I have ever had at a sheets and it was totally unacceptable. The wait time would have been almost tolerable had the food been hot and fresh.

The other customers we witnessed had the same complaints and We will have to rethink our patronage of Sheets in the future.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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Sheetz contacts

Phone number

+1 (800) 487-5444

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