Sheetz
reviews and complaints

They have absolutely no way to give complaints or no customer service numbers and I believe their employees are stealing customers loyalty card numbers and using others "pointz." And when finding the number and calling I am told that there is nothing that they can do. I know that "points" have to be redeemed on your cellphone but there is also no way to see past transactions and purchases. I dont understand how you have an app and dont have any customer service selection or contact selection. Please do something, since this is not the first time this has happened to someone and I am 100% sure not the last. I am about to ditch Sheetz all together and go to GetGo. And I know a lot more people willing to do so, also we all know a handful of people won't matter to a company who is making BILLIONS and a handful of people don't matter to them.

While traveling from Pa to NC, our halfway point and favorite place to stop is sheetz in Chester VA. We made our religious stop last Wednesday and again on the way home today. Both times I order two personal pep pizza. Both times the pizza was raw in the middle and burnt around the outside. They did make me a new one last week but it was pretty much the same thing. This has be the most disappointing trip by far.

7/16/18 I pulled into the gas pumps at Sheetz in Clarks Summit Pa., 1st the pump I chose didn't work, 2nd I had to pull to another peeved me off, 3rd it wouldn't take my sheetz reward card so I got no discount, 4th it wouldn't take my Weis rewards card received no discount there either, 5th when my gas was pumped I pressed I wanted a receipt and low and behold it said see cashier, 6th if I wanted to go into the store I would have. I want my discounts as I pumped 40.00 worth of gas at 3.07 a gallon. I should have went to Sunoco down the street in which was 3.02. I won't go t sheetz again with all this trouble.

You know it's bad enough now that you charge for every little damn thing extra even though you already make billions. Now you have to be cheap [censored]s and not give enough in condiments! I order 3 orders of cheese sticks and got one thing of marinara even though I ordered it with every order of cheese sticks. Your prices are getting freaking ridiculous and now your pulling that crap. Get the greed out of your [censored] and start showing some damn respect to your customers!

Unfortunately, today I was at Sheetz and had another bad experience with my drink. I ordered a smoothie and the first problem is that I got a 16 oz ice chunk with peach syrup for over $4.00. I go to the Ephrata store in PA and I do enjoy Sheetz. This is not my first bad experience there. I ordered a peanut butter milkshake a few weeks ago and got no choc or PB swirl. No choc chips on top. The presentation was just bad. The milkshake was ok, but not great. I don't spend a lot of money going out to eat, or buying drinks etc and Sheetz was one of my favorite places to have these splurges. I will not be spending my extra money at Sheetz again. I know, again this is most likely an issue at the Ephrata PA store. I just wanted you to be aware. This has not my first time I was unhappy with what I have ordered there. Thank you. Have a nice Day.
Lauren Stophel

I ordered a large frozen vanilla latte with 2% milk added caramel and whip cream... usual order. I also got a large frozen sugar free vanilla latte added expresso. I got my drinks and left. I got home and the sugar free vanilla was a mocha and the other drink tasted like spoiled milk. This order was from the sheetz establishment in Rome, Pennsylvania... not my home town.

Hi,

I have received poor customer service from your Sales Associate name "Caress." I am regular customer living nearby the store. When sales associate saw me she did not come from what she was doing. The other sales associate called her twice to help me and finally she came to the counter. I can spend my money anywhere I like and don't want to see this sales associate attitude again.

I am devastated that the fried pickles were taken off of the "you pick 3". I cannot believe the audacity of whoever took off the best food choice on the menu. The fried pickles were the absolute perfect combination with the mac n cheese bites and mozzarella sticks. Without the fried pickles Sheetz is not the same. I have ALWAYS supported your business in the WAWA vs Sheetz debate. I have defended you for half a decade now and you commit this brutal crime. I highly encourage whoever made this decision to rethink because without the fried pickles millions of customers are suffering. You'll be hearing from my lawyer.
Thank you.

hello me and my girlfriends went to sheetz tismorning for are normal smoothies on 7/8/18 when we got there and put our orders in we was the only two in the whole store i went up and payed for my order we waited and waited for our smoothies 30 min later we finally get them they wasnt blended barly had to give them back to the girl to blend again another 10 min goes by she handed them back to us still wasnt blended i asked for the manager she got a attitude with us so we desided to leave didnt want to cause and big arguement over it so i am writeing you all to see if you all can fix the problem thanks much

I bought a 7$ sandwich and 3 to 4 bites into the sandwich I noticed a bubble gum colored looking goop at the bottom of my sandwich. Me, my fiance, and our best friend thought it looked super weird and questionable. Im not one to be overly weird about my food either. So I took it up to the girl at the food area, she didn't even really pay attention to me and just said "it's probably pepporoni dye" and shrugged me off. She didn't even look at the sandwich. I just said okay and walked away. I got back to the table and pulled my sandwich apart and it smelled sour and bitter and tasted just as such. It was super super gross and I didn't really get an explanation.
I just wanted to know what it was.

Yesterday me and my family and friends stopped at Sheetz on the way home from a firework show. 3 of us had orders and they were not great. The hotdogs were cold and subs sloppily made. I love Sheetz and hate when this happens. Thank you for helping me. Sheetz is the best. I hope that something can be done about this. I shop at Sheetz everyday and I wish that everyday could be just as great as most. Thank you for your time and help into this matter

I am becoming irritated at your new push for beer. Your customers are not all truck drivers and college students. Families come into your stations too. I understand the money making aspect, but I am ready to personally boycott your places, because I feel like I am getting gas at a bar. It's not just that you sell it, but you make it impossible to turn a blind eye. There are two Beer sale lines and one fuel line when you go to check out. There is always a line forever long at the fuel line because most people are buying coffee or lunch along with their gas. While we wait, and risk being late to our jobs or other commitments, the beer registers sit unused. Your daily commuters are not stopping for beer on their way to work. Please start catering to your customers, or your sudden rise of success will begin to slow. Personally my friends and I will choose elsewhere. I can't speak assuredly for the rest of your customers, but common sense says a change needs to happen.

I shop at Weis, and had 20 cents off a gallon of gas. Went to Sheetz on Middletown Road, Hummelstown, PA, this morning to use it (it expires on 7/4). I went inside to get my discount & pay, but when I went & pumped my gas, it never gave me the discount🤨. This is not the first time this happened to me, at the same Sheetz location! Each time this happens, the manager is not helpful, and I end up having to go to Weis to get my money refunded. This Sheetz is the closest to my house, so that's why I go there, but I always get screwed overwith my gas points. I sure hope you get back to me with a solution!

I ordered a 6 inch sub from the Sheetz in Haymarket Virginia. I had to wait 30 minutes for my food. During which time when anyone would complain about the wait as there were many other people waiting your staff would yell we are really busy. Including when one older gentleman complained and walked away your employee said I don't give a [censored] behind his back. After receiving my sub and leaving promptly because I waited so long I found that it was not made correctly including not having jalapeños when I asked for them and instead of mayonnaise They had put sour cream on my sub.

Ok someone explain to me please John and I went in sheetz in the Natrona Heights I order food John went and got a couple of beers he stood in line behind me I went to the counter to pay for my food since I walked in there with John and my granddaughter who is 7 he wanted to see my ID since John was buying beer oh separate transaction I said what are you kidding me my ID was in the car he said in order for John to purchase the beer I would have to either get my ID or leave the store for 3 minutes than come back in are you kidding me John was so mad he put the beer back so that I could pay for the food. So you telling me if I walk in there with someone I don't know I will be carded. He said I know your together. Stick that beer. I don't even drink beer. Tell me what I am missing here this doesn't make sense to me...we're they going to card a 7 year old also. I am so pissed...oh he wouldn't check me out so that why John put the beer back he wanted me to go outside for 3 minutes than he would let me purchase my items. What the hell.

While in your location at hwy 42 and Amelia Church Road in Clayton, NC I observed an employee drop what appeared to be a hamburger bun or similar type of bread. The employee looked as if to see if anyone had noticed and picked it up and used it to make a sandwich for a customer.
When I checked out I observed the employees name tag. It read "Ashley".
This was quite disturbing as I am a regular customer and order made to order food on a regular basis. I will no longer go to this location.

I went to the sheetz at 4th and Philadelphia streets only to find out you have discontinued the edible cookie dough, and I could no longer find the "walking taco" option on the touch screen menu therefore I left without purchasing anything for myself.

I am so very frustrated anymore when I come to your stores in Indiana, Pa. The updated menu I find confusing at times. It is sad that when i visit any out of town sheetz store I can find things easier.

To be honest this is awful. It tastes sooooo bad like you are drinking sugar flavoring and greek yogurt... Where is the berries?!
To be honest this is disgusting and I will certainly not be ordering it again. The only thing I want people to know is how disguising this smoothie is. I wish that it wasn't so repulsive and I could drink it. I threw it out as soon as I tasted it. It was a waste of five dollars! That is soooo expensive for this piece of poop. I would like a refund since I threw it out and because the drink tasted so bad.
Thank you hopefully you resolve this.

I came in today and ordered my usual drink that I get everyday. The manager was the one who made my drink and went to set it up on the counter and spilled it all over me. My shirt is ruined and im very upset about this. She did apologize, but most of the drink was spilled and she didn't even offer to make a new one. I come to this store alot and everytime I come it's always something. Really debating if I will ever even return smh.

Went to pickup order, waited for it after 25 minutes after order time, paid for it got to vehicle realized that was never given order of onion rings. Had to go back in wait in line again for 10 minutes only to get my COLD onion rings. Then when we got home the subs were wrong. The attached pic was to have tomatoes and lettuce and did not have either. All the subs were to have heavy mayo and barely had any hardly any tuna salad at all for almost 8 dollars. Not a very good experience at all at Sheetz that evening.