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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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8:21 am EST

Sheetz being rude and inhospitable to the homeless and unprivileged

Sheetz in Morgantown WV at 1012 University Ave. There is a homeless shelter right next door. Many homeless come into the sheetz, PURCHASE COFFEE, then go into the warmth of the dine-in area and hang out, sometimes for an extended period of time. I am a student at the University. I come there now and again to try and get some work done, but I noticed the last two times I went that the wifi doesn't work, nor do ANY of the outlets. After speaking with a few of the homeless and some of the employees (who were extremely rude about it), I guess the internet and outlets have been out for over six months. It is an obviously ploy to try and run out the less fortunate. This is unpalatable to me. They use their food stamps there. They aren't breaking any laws, just trying to stay warm and charge their phones. How can a company do this. I will NEVER go to another sheetz again. EVER. It is the holiday time. You all should be very, very, very ashamed of yourselves.

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2:11 pm EST

Sheetz milkshakes

I had stopped by at the sheetz on virginia ave in cumberland maryland today an had purchased 2 milk shakes an a sub I was very disadisfied with my vist my milk shakes were barely mixed up had huge chunks of ice in them an were very sloppy with it spilling down the sides my sub was slapped together an had a poor apparence way too much mayo an mustered 5o were it would drop out when u take a bit an my roll was very dried out an hard I really disliked my vist an will not b visting this sheetz any time soon.

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4:27 pm EST
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Sheetz disappointing order of onion rings

I wanted a ton of onion rings. I ordered a bucket! I thought, they can't mess this up.

I also ordered 4 sauces, ranch, Asian sesame, boom boom, and nacho cheese.

I got home to look in the bag, I was missing Asian sesame sauce which I paid 80 cents for, and the bucket was very disappointing! I would have been happy without the sauce had this bucket been full. Photos attached.

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Update by gregHaki
Dec 13, 2017 5:21 pm EST

This bucket was taken straight out of the bag. I didn't take a bite. Truly disappointed. And they were soggy. I stopped at sheetz because burger king was out of the way. I should have gone the distance.

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Sulphur7
, US
Dec 13, 2017 5:07 pm EST

Yep, unless you dipped into the container before taking a pic, you didn't get what you paid for.

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1:53 pm EST

Sheetz food

i went to sheetz earlier today and orderd a bucket of onion rings and the bucket was only half full. i was expecting the bucket to be full of onion rings considering that i paid about $5. i am very disappointed in the fact that i did not get what i have paid for. i have always went to sheetz and everytime i orderd a bucket of onions rings, the bucket was always full.

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9:18 pm EST
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Sheetz racial profiling

My friend and I were in the Lexington, Virginia Sheetz on 12/10/2017 trying to make a nicotine purchase, and he was denied, though he had a Bangladesh passport (as he is an exchange student) with a US visa. Though we all had I.D. we were turned away. This is clearly racial profiling and an incompetent employee. We believe that this is completely unacceptable.

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2:57 pm EST

Sheetz restrooms and management

Today, December 10, 2017, Between 11am-12am while shopping at Sheetz on

1300 BATTLEGROUND AVE
GREENSBORO, NC 27408
Store #509

I had to use the restroom. The restroom had been neglected for a while; there was stuff all over the floor and the toilet paper was out. However, I didn't realize that my stall was out of toilet paper until after I started using the restroom. Do this I was force to move to the stall next to me; taking the chance of someone walking in on me with my paints down. The next stall was out of toilet paper also causing me to exit that stall another time to get some paper towels at the sink. Also being handicapped and needing a Caine to assist me to walk made these movings a lot slower increasing my chance of getting caught with my paints down. However, during my move from the first stall (handicapped stall) to the second one I injured my back by scrapping it on the doors locking hardware causing me to fall to the ground. This scrap ended up being deep enough to make my back bleed a lot. After I was done in the bathroom I asked to talk to the manager and I told her what had happened and how I felt in a calm manner. All the manager did is say "Okay" after each thing I said and never asked me if I was ok or if I needed medical help. She can obviously see I was handicap due to walking with a cain and didn't seem to care for my well being or filled out a incident report. I am sure that most companies has a incident/injury policy there employees should fill out, especially management. This really was disappointing and I have always loved this company with the kind and friendly staff I have came across. However, this incident has caused me to think twice about shopping here in the future. I am disabled Military and Law Enforcement veteran and should not only as a respected member of the town of Greensboro but as a customer be treated with more respect from your management.

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12:03 pm EST
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Sheetz an employee

My two children and I were in your location on Union Cross Road, beside of Glen High School in N.C.-and one of your employees was very rude to my 9 year old daughter which I do not appreciate at all! This happened around 11:30 this morning and her name was Saundra-she was an older lady. If she does not have patience she should not be working with customers and she definitely should not be rude to children!

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8:13 pm EST
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Sheetz stolen food

A few nights ago, my boyfriend and I went to Sheetz. We paid for our food and we were waiting for it for at least 20 minutes. After we saw people who came in after us get their food before us, my boyfriend walked up and asked what happened to our food. The worker said he saw the people who ended up taking our food and he said he would make us new stuff. When the new stuff come out it was thrown together so fast that it was messy. My hamburger bun was soggy with ketchup dripping out the side.

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10:22 pm EST

Sheetz manager (k. harvey)

I went into sheet tonight around 10 (ish) and the service at this Sheetz is horrible. First of all you wait forever for your food once it is ordered. The manager which suppose to be Ms. Harvey is just rude. It never fails that every time we go there is a problem. Tonight my family went threw the drive thru and ordered two orders of chicken wings and a bucket of fries. Not to say that it cost us $12.00. With every order of wing you suppose to get a dipping sauce and with each order of fries you get a dipping sauce. After receiving our food we waited in the Drive thru line for over 10 minutes going back and forth over dipping sauce. By this time my food is cold. She wouldn't give us any dipping sauce. She was arguing that I ordered ketchup instead of BBQ sauce in which I knew was a lie because I don't eat ketchup on nothing. So I was informing her that I don't eat ketchup, so I sent the ketchup packages back and asked for BBQ sauce and she still wouldn't give us any after paying $ 12.00. She stated that I had to pay for the sauce in which I did and ended up cold food. After speaking to my husband what I should have done was just told her to give me all my money back it she wanted to act that crazy over $.43 to lose a $12.00 sale. I'm not sure what Sheetz' standards of a manager is! The other two employees were very nice and understanding of the matter.

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9:26 am EST

Sheetz customer service at counter

Allow me to begin by saying that I normally LOVE Sheetz! Everyone is really friendly and helpful and I usually do "Feel The Love". However, I was extremely put off by my experience today, and as someone who has worked in customer service my entire life, I know how important the front line is and how much it reflects on the company.

Honestly, it's not a huge issue but I really just want to know if it was the employee being rude or if this is company policy. I don't wish to get anyone in trouble so I won't share the persons details, but I did need to say something, as I am still upset. Here it is: I was in line, this morning, with maybe two people behind me. Not too busy. Two people on the registers, so there was not a huge rush. The employee gives me my change and then barks, very loudly in my face, "NEXT!", with me still holding my cash, she tells the next person to come up. So, I try to slide my stuff down a few inches so I can put my money up before I leave the counter. It made me very uncomfortable and I felt unsafe, to have a stranger a few inches from me while I am going through my wallet to return the cash. It felt extremely rude and thoughtless. I worked as a teller at a bank for years and it is most definitely not ok to have the next person come up when a customer is still counting their cash. She didn't even give me a chance to count the change and make sure I had the correct amount.

So, my question is as follows: is it company policy to push people through the line? To have the next customer come up when the last customer is still wrapping up their transaction? I understand companies want speed of service but it wasn't even busy. But if this is the case; if that is the policy, I am here to say it made me very uncomfortable and made me not want to go back to that location.

Like I said, it's not a huge deal but I felt it necessary to say because today, I did NOT feel the love.

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9:19 pm EST
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Sheetz customer service

Today 12/2/17 I went into my local sheets with my 18yr old daughter. My daughter made herself a hot tea and I grabbed a light beer. My daughter never once stood in front of or even walked towards the beer display/cooler. The cashier carded myself and my daughter. When I told her my daughter is underage and never even looked at the beer she told me I had to take my daughter all the way home and come back to purchase the beer because she is not allowed to sell it to me while I am with anyone underage. So I walked out with just a hot tea for my daughter.

I understand there are rules but I believe they are taking this too far. I could see if my daughter was standing at the beer cooler or even if I had more than one beer but that was ridiculous. I did not go back to purchase anything. I ended up going to another local place who did sell me the beer even tho my daughter was there. I wonder how many people they turned away for this same thing at Sheetz. As long as the minor is not standing at he beer cooler or involved in the purchasing a legal adult should be able to buy a beer for themselves.

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9:09 pm EST

Sheetz food and time

I got hot dogs and my hot dogs had little to no sauerkraut, my hotdogs did not hsve mayo which ii orders on it and my bun was sawgy. On my sub it was not toasted like i aksed for and my bacon was burnt on it. And ontop of all that It took almost 20 minutes to get my food. I ordered at 9:29 and I didn't get my food until 9:48. I could have went to a sit down restaurant and got my food in half the time.

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7:55 pm EST

Sheetz mto cheese steak

I reheated the other half of a twelve inch cheese steak that I had purchased the other day. I took a bite into it and experienced sharp pain in my cheek.

After spitting out the bite, and inspecting the material closer, there was a large roughly triangkular bone fragment, which I would expect was from the meat used to make the sandwich, and left over from material production.

I didn't sustain any injury other than mild abrasion, which is negligible.

The location where this was purchased is in Middletown, PA. Reference order number 90, 11/30/2017. Order was MTO Cheese Steak (12 inch) and Jalapeño Bites.

I do not desire to order MTO products again, as this leads me to question source of procurement and quality control of materials procured for production. Especially since this being a meat product is USDA regulated.

I have included pictures with US Quarter for scale / size comparison.

If additional information is required, my contact is [protected] (cell).

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4:36 pm EST

Sheetz sheetz service mifflinburg

I go every morning usually between 6 and 7 and the coffee lady there on the weekdays is super efficient and attentive. She's a gem. But she's off on the weekends. On Saturdays when she doesn't work the coffee service is awful. I was there on a Penn State Saturday at 9 am and the coffee was all gone. Today at 6 am on a Saturday before going hunting there was less than a half cup in one coffee urn, the rest of the breakfast coffee was empty. Surely you can get someone to pay attention to one on of the biggest reasons to stop in.

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10:28 am EST

Sheetz a worker admitted to throwing random food into my bags

Emma Williamson a worker at your girard branch admitted to throwing random food into my bag due to a personal vendetta against me. I don't know if the food it's self was tampered with but I no longer feel comfortable getting food there. Other co-workers apparently sat around and got a joke out of it to without doing anything I thank you for you time.

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11:19 am EST

Sheetz sheetz salad

When I opened the container my salad came in, instantly you could smell the salad mix was going bad. I proceeded to put the nuts and berries in the salad then mixed it. Noticed the salad is indeed bad. I was wiping black dirt off the salad mix. Absolutely disgusting. I did not eat it. I am usually pleased with Sheetz food but today was a very big disappointment.

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6:05 pm EST
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Sheetz food service

I went into Sheetz #166 at 6:13:06pm this evening and ordered some food for my boyfriend and myself. It was his first experience so I was excited to show him the wonders of Sheetz. While standing in line to get our food, 4 groups of people after us got their meals. We got our food around 6:25 but not my Horchata milkshake. So I stood in line only to be ignored by the employees. I began looking at the order screen to see if maybe it was skipped but it was clesrned instead ! I stood waiting for my entire order for 35 minutes. I was about to give up and walk out without it but I asked the woman where my milkshake was. Suprise, it was behind the counter the whole time, she just forgot to give it to me. So not only is my milkshake a nasty, melted mess. But our food is cold. I am extremely displeased with my experience at your employees. If I could have one thing, it would be my time back that I spent in this facility. But unfortunately I cannot have that. A full refund would work in exchange.

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pobarjenkins
Minneapolis, US
Nov 21, 2017 2:10 am EST
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Did you ask one of the employees for assistance? Your complaint makes it seem like you just stood there and waited. In regards to your milkshake, mistakes do happen and employees can forget an item on occasion. If you still have the food, you should bring it along with your receipt to the location of purchase for a replacement or refund. If you ate it then there is likely nothing they can do.

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11:16 pm EST

Sheetz didn't get my food

Ordered a jalapeno cheese pretzel and a 3 for 4 appetizer...not checking my bag, but the girl behind the counter called my number ad if it was a full and complete number...I walked up and grabbed the bag she presented and went home... When I got home I realized that I only had a pretzel and not the fried pickles and the fried macaroni and cheese and the tater tots that I had wishingly was awaiting to dine upon was soooo Il sadly taken back by the fact that I only had a pretzel my heart was in disappointment thoughly as I went to bed hungry...sadly to say I will not visit this location again

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9:22 pm EST

Sheetz management (store #553)

I frequently visit this Sheetz (553), almost daily. Every time I go through the drive thru and order a combo meal I never get asked what kind of drink I want. When you order a combo meal the pop-up screen says it comes with a drink of any size. My first time through the drive thru, the cashier asked me what kind of drink I'd like. Now every time I order and pull up to pay for my combo meal, the cashier never mentions the drink. I have to say, "but I got a drink with my combo meal." They will then say "no problem what would you like?" There is definitely a hiccup here. It's very frustrating not knowing if I need to say "I get a drink with my combo meal" when I pull up to the window. It is very awkward having to say that every time. This has happened to me more than 10 times. I assumed employees were unaccustomed to the offer. However tonight the manager was running the drive thru. She verbally stated my order when I drove up to the window which included the "BLT Combo". She took my Sheetz card and credit card, stated my total, and asked if I needed anything else. I replied no, I thought she was just making sure I ordered everything I wanted before she charged me. She ran my card and handed it back to me and left the window. Another lady with food prep gloves on eventually brought my food out and said thank you and started to shut the window. I had to stop her and awkwardly say "I never got my drink." What I find wrong is two things. The combo deal doesn't show the included drink on the receipt, so when they read the receipt to process the order they necessarily do not know you get a drink. Tonight the manager processed my order and should obviously know when she read the order back to me and stated "BLT combo deal" that I get a drink. Simply put, this is either corporate pushing their employees and store managers to not mention the drink with combo deals, or a store manager that doesn't know what she is selling or simply doesn't care. Put "combo deal + drink" on the receipt. Maybe this has gone on so long in an attempt to inconvenience the customer or possibly not have to provide a drink? This is an experienced manager and she has been around a long time. Why hasn't she solved this problem? This is the same manager that lets someone park a trailer for several days over the weekend towing 2+ other tractor trailer cabs beside this store's air pump and vacuum station. I visit this location enough to notice that the manager and the individual towing the trucks are very close and walk throughout the store together laughing (possibly family or an intimate relationship). This individual who tows the tractor trailers has come in before and asked around several paying customers until he found us and asked us to move our truck and trailer while we were eating on our very short lunch break so that he can park in his spot because "he's allowed to park and leave his tractor trailers there." We were happy to move initially because we try to please everyone. My father has been self-employed for over 30 years and has a very successful local business. After paying attention over the next few months we realized this guy is using a location designated for daily paying customers with tow-behind trailers or extra vehicles waiting to use the air pump or vacuum station for his own storage spot for several days (ex; Thursday, Friday, Saturday). One weekend while using the air pump, I had to avoid vehicles at the gas pumps, a vehicle parked at the vacuum, and moving traffic (both vehicles leaving parking spots and traffic circling the building) due to this individual parking his 3 or 4 tractor trailer cabs in the area that should be designated for people waiting on the air pump or paying customers. This individual has some kind of relationship with the store manager and has been given unrightful parking priviledges to store vehicles in a way that is hazardous and an annoyance to paying customers over an extended period. One night I sat at the drive thru for 30 minutes waiting on a salad I had order for my girlfriend's lunch the next day. An employee told me to pull up past the drive thru and she would bring it out. I am a quiet person and waited 30 minutes explaining to my girlfriend on the phone why I wasn't back yet. She had thought something happened to my vehicle or me. I should have went in after 10 minutes like most people but after 30 minutes, I finally couldn't wait longer and went in and calmly asked why I hadn't received my food yet. The store wasn't busy, it was later in the evening. The employee remembered me right away and said she would check on my food. She pulled the manager aside and they went into the back room. The manager looked at me and walked away. The employee apologized and gave me a coupon. The employee said the food had been ready but she didn't hear that it was ready. I said it was okay and thanked her. What bothers me is that this manager never approached me. She never once said sorry or even smiled to acknowledge me. She simply looked at me coming out of the back room and walked away. This same manager made me feel as if I inconvenienced her. I used to have a problem with the food service at this location being very very slow but it appears that that issue was resolved after an extended period of time. I am glad it was resolved as the area behind this Sheetz location is turning into a huge commercial complex, probably with over 1000 employees within walking distance, just off I-81, and a soon to be car dealership and medical building. Corporate may want to spend some time at this one...

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:42 am EST
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While I understand some of your frustrations, it seems like you have a more personal relationship with this manager than just as a customer. Additionally, please consider using spacing for new paragraphs in the future.

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10:03 am EST

Sheetz Negligence

I live directly behind your Hermitage store at Longview and Route 18 You had 25 beautiful 40 foot Norway spruce pines that separated me from the mayhem of your store.You did not replace the trees you cut down that used to block your entire store from my view. Ive contacted the Hermitage planning commissioner about this and I want you to replace all the trees you cut down for your station. Ive been picking up your trash from your store since you opened it Ive lived here for 60 years and Im tired of all the BS. Please put back all the trees you cut down.The semi truck noise and fumes garbage trash receipts wrappers No more ! call your contractor and get them to put back all those trees they cut down. Also your landscaping contractor has been throwing the grass clippings and leaves from this property into the city drainage system Ive notified the city of Hermitage of this.Then to top it all off I hear this noise yesterday and your landscape crew took there leaf blowers and blew all the dead leaves, trash and garbage from your store lot under my fence and Into my lawn that I spent all summer leveling and planting grass because of your new charging station. Im disabled and I will not put up with this nonsense any longer Get the trees planted hire a professional responsible crew to cut the grass You did not replace the trees that used to block your entire store from my view. Please put back all the trees you cut down.And if not I will be in contact with Dunkin Donuts to grant them a access road through my property to their store for there customers convenience.
Frank Kretchek
2921 Longview rd
Hermitage pa16148

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pobarjenkins
Minneapolis, US
Nov 16, 2017 5:48 pm EST
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It's unrealistic to expect them to replace the trees. Whether they should or not, I can't say, but I am about 99% sure they do not have to and will not do it.

Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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