Sheetz
reviews and complaints

This is the worst place i've been to in my 25 years of life. The supervisor or "manager" as she claimed to be by the name of mary ann, would not sell me a lighter even though I showed id showing I was over the age of 18. She was rude and didn't even deny she was being racist because of my brown skin color when I asked. She should be fired, the way she speaks to her customers is absolutely shocking! I'm very upset that I live only a mile from this sheetz and this was the first time checking it out. My goodness I cannot believe she is employed with you all. I'm very offended and upset.

I went to Sheetz 123 on Route 8, Gibsonia, PA at 10:15 pm 4/12/17. I ordered a cheese sandwich on multigrain with provolone, provolone and Colby jack (which comes shredded). I waited for about 20-25 minutes for that and fries and a spicy chicken sandwich and appetizers for my son. First, they gave me my order without my sandwich in it. Once I got it home and opened the sandwich, there was so much lettuce on it that I couldn't see anything else in the sandwich with the exception of what looked to be cream cheese, that I did not order. I am very disappointed in the whole trip. Sheetz used to be the place my family would go for a quick meal, but the last several times, at least at this particular Sheetz, the experience has been less than favorable. The food was definitely not worth the wait.

I go to Sheetz everyday for my cigarettes and a 6 pack of pop. I was completely discouraged to see it's being made into a beer cooler, and there wasn't any 6 packs. This Sheetz location is right before the peninsula and waldameer and they're gonna cater to the drunks instead of summer? I'm deeply disappointed and will no longer be making any purchases at Sheetz

I came into sheets tonight to get a mto mocha I got my ticket and paid for my medium drink at 8:18pm. I did not receive my drink until 8:44pm. I feel that this is completely rediuclous and no one should have to wait for a simple drink for 26 minutes. I am extremely upset with my service. I has been in other sheets stores and the sheets in greensburg always seem to be extremely busy with extremely long waits. I would like this situation addressed. I should not be standing for only a drink for 26 minutes when other people are getting bags of food.

My husband went in to get me a drink & when i tried it it didnt taste right like something was wrong so he went in and told the manager and she said well cant you get a different drink and he said he wanted mt dew she rolled her eyes at him ane walked away for a second and came back and said she checked it and it was completley fine so she didn't know what to tell him.

I ordered three chicken straps, expecting the usually large strips. I was instead given three extremely small strips, each about half the size as normal. The chicken was cold and hard, and left me starving. My mozzerella sticks were cold as well. My boyfriend ordered two hot dogs, which he had to throw away because they were so cold and disgusting. We have a five minute drive home and ate our food immediately, so there is no excuse for our food being as cold as it is. We have both been left starving, and now have to go eat elsewhere, as our dinner was no where near filling.

On March 23, 2017 after spending $40.00 on gas for my vehicle, I purchased the $9 (Shiner) wash. I left the car wash with my car covered in soap still and ended up having to go to another car wash and spending eight more dollars just so it wouldn't dry to my car. I have pictures and receipt still present, this was ridiculous! After spending this money and always taking my business to this gas station, cause it's convenient to home, and one of the more cleanly facilities, it was just a bit of a hassle. Thank you! -Zach Thomas

Rogers rd sheetz in wake forest nc. At approximately 0100am, i received the wrong milkshake and when asking employee, she was condescending and rude. Employee said that it was the drink that i ordered even though it did not look the same as i have had before and when trying the drink, it was disgusting. Did not drink it, and did not appreciate the customer service. I am a night shifter who frequents this particular sheetz 3-4 times a week and would hate to have to stop going there because the employees dont value their customers or put effort into making the correct order. Just please remind your employees on how to mix a milkshake.

I was in line buying lunch for my mom yesterday. I had the the list things she asked for open on my phone and put my items on the counter. The cashier was a young white guy, looked to be high school age. He apparently had asked me, "why I was laughing at him" If he did ask I didn't hear, and was not laughing. After I swiped my card, he procedes to get rude with me and not give me a bag. I thought whatever, and went to wait for my food. Then on my way out he stops me and asks, "are you done laughing at me NOW?" I say excuse me what are you talking about? I wasn't laughing at you, I don't know what you're talking about, and I don't even know you. I kept walking out the door and he continued talking about me under his breath. I'd say this young man is in some need of mental help. He's clearly paranoid, and harassing the customers because of it.

My Mom and I went in to the Sheetz #235 in Selinsgrove, PA to order some food. We ordered our food right after the computers had come back online. We placed our order at 8:01pm and we did NOT receive our food until after 8:30pm. During the time which we were waiting for our food, the supervisor who was making the food as well as another supervisor were looking all around for a missing cell phone slowing down the food production time even more. When we received our food we just got a quick I'm sorry as the food was pushed out to us. We were really disapointed in our experience and we felt that our business was not appreciated and for those reasons we will not be back to order food again anytime soon.

I was at my local sheetz getting gas in my girlfriend's car after using restroom and getting a faygo or something and the screen at the pump was upside down! Really? I do not buy into stereotypes nor generalizations however I am starting to get it-the west virginia stigma the longer I live here. It doesn't stop just keeps getting worse and worse. This is my second issue with a sheetz in the last month or so and both in this state!

Whomever was working the 3/8/17 shift at 335 am behind the register, young girl, no glasses, think she had red hair didnt ask me for my sheetz card which i realized later, seemed like someone just died, and i was in the bathroom so when i came to the register to pay i asked if my food order was ready, she said yeah mumbled something and walked into the back room... :(
So i walked to where the blonde short hair w glasses was making food. She handed me my order. Just strange and unnecessary...im not the one who ruined her night. #donttakeitoutonthepersonthatpaysurwage

I just came from Sheetz 308 in Raleigh/Durham. I went through the car wash and paid 9.00 for the ultimate wash. I have done this several times with no problem. However, when it was finished, I was shocked to look over and see my side mirror covered in soap. I pulled out and pulled into a parking space at Sheetz. The drivers side windows of my Jeep were covered in suds. I had to wipe them off with a paper towel because I didn't want the soap to sit there :/ IThis completely smeared my car and made it look like I hadn't gotten a wash. Needless to say, I am very disappointed. I know it is a machine, but when I pay 9.00 for the automatic car wash I expect at the very least for the soap to be rinsed off. I have attached pictures of my Jeep in the Sheetz parking lot immediately after I pulled out. I am also attaching a picture of my receipt. Thank you.

I have been going to the same Sheetz for 3 years now, and every time I order the breakfast burritos 75% of the time they are still cold. They taste great when they are warm, but please tell me how they would taste cold. For a convenient store with such a high standard for customer service, it's upsetting that the foods temperature can't be checked before being wrapped up.

I went to the sheetz in connellsville to get food today. I ordered it went and paid and then went to wait for my order. About a half hour after I order I'm still waiting and six people that had ordered after me had already gotten there food so I walk up and ask. My food was done and sitting there the one employee Shelly told the other girl Renee that I would probably want it remade. Renee then tried to give me my order I check it everything was cold so Shelly said she would remake it so I agreed then about fifteen minutes went by no food so I ask again and was told by Renee that she would make it after everyone else's orders were done. In my opinion I should have been there first priority because I had already been waiting forty minutes for my order then was told I would get coupons for the inconvenience and didn't receive them either. So I finally get my food after waiting almost a hour and go home and everything is burnt my cheese sticks and jalapeño poppers had no cheese in them onion rings burnt everything was horrible. Everytime I go there and Renee makes my order it's wrong. This was the worst experience I have ever had at sheetz which is bad when I'm there atleast two times a day

I have been ordering boom boom sauce for a few years now. I ordered boom boom on my chicken wrap and it was an overpowering hot! I didn't order any other toppings that would make my wrap hot. I don't know if something was put on by accident or fault, but I am dissatisfied. I have been a loyal customer all my life. How can we fix this? Thank you

A loyal customer,
Kay

I have gotten Sheetz cut strawberries multiple times and every time they tingle my mouth. I think it has to the cleaner that is used. This is a problem because it could obviously be harmful. It could be that I am allergic to whatever it is that is used, but imagine if a child is allergic to this. It could cause more than just mouth tingling. This is really just to bring attention to the issue. The first time it happened I though that it was just a fluke, but it has happened every time.

My boyfriend came in and had a fairly large order but ordered me three schnack wraps with provolone cheese, honey mustard sauce, and pickles. Everything in our order was correct except for the schnack wraps that he ordered for me. The schnack wraps came with lettuce and honeymustard. I can't have my boyfriend drive 25 minutes away to fix the situation either. It would have been a huge problem if I had been allergic to something on the schnack wraps and but into it. I needed to draw attention to the situation for that reason, I also had to pay for something that was incorrect and that upsets me.

I go to the Sheetz in orange VA quite often. I see the same 2 cashier's a young black girl and young black boy there. They look at you laughing and talking over the ear pieces that they have on. I take that as an offense and I don't apreciate being looked at any type of way in a store I spend my money in regularly. Also its white guy that works in the back making food and it had been twice I have asked him just for a single bag to put my food in and he gets an attitude. I'm a nurse so I can understand frustration but you have to stay perfesonal he shoved the bag over to me and walks off. None of them greet you or smile at you when you walk in. It was one lady who actually told me to have a good night when she realized my frustraion with the guy I asked for the bag from...The worst service I have ever had since these three started working at this Sheetz I don't even like to come there at night when I get off anymore