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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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C
9:52 am EDT

Sheetz service

My name is Candice Johnson. First I'll start by saying I love sheetz. My card would reflect that if I wouldn't forget it on most of my visits. Every time I have a complaint it's always at this location. This time I thought to share it. I did an online order for a smoothie while on my way to work since I was in Lynchburg today. It said 15 mins. Fine. I arrived early. Paid for my order and walked around to the station. I watched 3 ppl place an order. That was fine also. I watched your reps behind the counter laugh and joke around and 1 eat while I'm waiting. Not fine. I continued to wait. Wait. Wait. While 2 were working and 1 just carrying on a conversation still laughing and joking. Still not gone. I walked back to the register to request a refund and explain why while the cashier did not once offer to have them fix it right away or see what the hold up was or even apologize. It was as though whatever it's a damn smoothie get out my face. I've worked customer service for 15 years. Your employees could use a few tips.

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W
8:01 am EDT

Sheetz sorry service, unethical behavior

Seems to me this company has more complaints than average. Should you maybe start looking into some of these complaints? I am not sure how you train your employees but I can tell you this, of all the stores I do business with yours is the only one I have trouble with. Rude employees, refusing legal sells of tobacco and alcoholic beverages. Maybe you need to consider how much money is going down the street.

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A
4:51 pm EDT

Sheetz service is the worst in the princeton area.

I am 58 years old and your cashiers have refused to sell me both cigarettes and alcoholic drinks. Not sure what you are thinking but I can spend my money elsewhere. Also word of mouth goes far.
I have been a cashier most of my life and know the laws, I don't need some smart [censored] cashier who doesn't even know what's going on to tell me I can't buy cigarettes or alcohol.

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K
3:47 pm EDT
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Sheetz customer service

I walked in to my local sheetz and bought 7 bottles of various beverages and a container of grapes, when I walked up to the counter the cashier "tyler" was busy talking to his coworkers, as I started to put my bottles on the counter I got to the 4th bottle and he finally turns around and puts his hand up and screams stop, so I look at him and say okay ? He proceeds to point at the other register as if I'm supposed to put it all over there so I did he scans everything and tells me my total he jerks the money from my hand and slams my change back, I had to ask for a bag, and look at him and wait for him to bag everything he shakes up all of my pop and crushed my container of grapes .

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C
9:05 am EDT

Sheetz food

As a avid sheetz getter I stop here every day after a kind shift filling my gas tank with 80$ every three days... I get a crossaint sandwich to go with it . The last three days I have gotten the worst sandwich I ever had from anywhere I let the the first day go as a fluke and second started to get Frustrated paying money for a "bacon egg and cheese sandwich" wich is constantly burnt to a crisp on either side and has no flavor with little bacon and hardly any cheese... I felt very good to go to sheetz but now it seems they just arnt caring for there food "prime breakfast time!" Plz if u need pics I'm glad to send them I took them.

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M
3:34 am EDT

Sheetz service

I worked at 12 hour shift today. 15:00-03:00. I showed up at Marietta PA sheetz and ordered my food at 13:37, paid for my order right away and then stood to wait. A huge crowd of people walk in and order. Obviously I'm great full I got there before everyone but then the people were getting their food before me. Granted I ordered three tacos, and French toast sticks...I waited and waited and waited. Still everyone that showed up after me got their food first. At 14:10 I decided to go to the cash register to ask for my money back because I had to go to work. I work at Lancaster general hospital in the emergency room. I've waited over a half hour for food and I felt like an [censored] standing there watching everyone get their food before me. Many employees saw me standing there for a long time and I didn't hear anything about my food. So when I go up to the cash register the lady tells me it takes time to make food as I tell her I've been here for over a half hour. Walks back to where they make the food and grabs a bag and hands me my food that was obviously made and they didn't call my number. The lady proceeded to tell me that I could grab a free drink but at that point I was done. I left on the spot. As I pull out Of the parking lot in my car I grab my food out of the bag and absolutely everything is cold. My French toast, and my tacos. Going into a 12 hour shift I was very disappointed and I went to work hungry. This is very frustrating on my half. I just don't feel like this was right at all on my half.

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T
4:35 pm EDT

Sheetz food/workers

I live in Huntingdon, PA 16652.. I am only two blocks or so away from our newly remolded sheetz here in town and everytime we get food there it's freezing cold even though it was just made, also almost all of the employees are rude or do not care about working.. seems as though they are ready to work their shift and leave asap. The last three times we've got breakfast sandwiches they've been undercooked and we've had to throw away $20 worth of food. It's sad to see all of the sheetz going down hill because we used to eat there every meal.

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J
1:39 pm EDT

Sheetz food

I was at store 564 I order the same thing every morning which is double egg and double Sausage on a Chipada bun it was cold this happen on 6/8/18 4:15 am and I spoke to the cashier on 6/9/18 and his words were ok that's it . His name is Shannon he did not say I am sorry or what can I do for you to make it right this has happened in the past my name is Joseph Plass / my card is [protected]-2446 my address is Smithfield Nc [protected]

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S
1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz I am complaining about an employee

I came into sheetz one night to purchase a drink. And there was a girl working. Her name is Taylor. She completely ignored me at the register and hit on my friend that was with me even though I was paying. Didn't ask me for my card or anything. Also for reference, the guy I was with works at that sheetz. And he told me that she's has been saying a lot of inappropriate stuff about me. Saying that I'm ugly and such. Well I'm offened by what she is saying. But I ignored it and moved on. However everytime I come in she give she me awful facial reactions. And continues to point at me and whisper about me to other employees. I come into sheetz all the time and love it. However I don't feel welcomed and I feel assaulted when she is there. Plus I saw her jump on a coworker's back in the middle of the kitchen and made him fall. I've tried to ask to speak to the store manager before because I didn't want any problems. However the store manger is never there when I would like to talk. I feel violated by this girl therefore I do not feeling that she should work there. I feel she treats me like this, I can't imagine how she treats other customers. I have never once been rude to any Sheetz employee. But she makes me not want to go back.
Also I stopped going in for the time being, and I'm still getting told that she is saying inappropriate things about me.
Please help me feel welcomed in my home towns store. She's doesn't deserve to treat customers with disrespect.

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X
6:53 am EDT

Sheetz product / mto specialty drink

Hello,
I visited the East York Memory Lane Sheetz in York, PA Tuesday afternoon and ordered the frozen hot chocolate. I was displeased when it didn't have the chocolate chips on it and questioned why it didn't. This was my favorite drink and I used to order it multiple times a week. This time, it just wasn't as I remembered it to be, and the price was increased as well. Not happy!

Summer Small
118 Orange St
Wrightsville, PA 17368

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M
7:44 am EDT

Sheetz mto food service

Last night after working a 12 hour shift I stopped by the Sheetz on Winchester Ave in Martinsburg, WV. I ordered two chili dogs with cheese and diced onions and a cup of frys. After ordering I walked over to the counter and paid for my items. After paying I walked back over by the donut case and stood to wait for my food. After standing here for approximately 5-10 minutes I hear one of the employees say that they needed to drop the fries to complete the order which meant my hotdogs were done but someone wasn't paying attention and doing their job correctly. The place was not that busy at all maybe 3 MTO customers and one at the drive thru. Not even 3 minutes later another employee comes over and calls my number. The first employee stated that the frys were not ready for that order yet but this employee insisted that she had taken care of it. When I got in my car and opened my bag up the frys tasted and looked as though they were something that was scraped off the bottom of the fryer. I was not happy but I was sick and didn't feel like fighting with them so I proceeded home. I am very disappointed in this store! This isn't the first time that something like this has happened to me and because of where I work I frequent this location almost every shift!

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A
7:34 pm EDT
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Sheetz my food.

I ordered a salad, I was literally more than half way finished with it.. I felt something in my mouth that should not have been there, pulled it out and it was a piece of plastic.
If my children would have been eating that, it would have easily got stuck in there throat. A piece of plastic in my salad! Absolutely disgusting and unpleasant. Very very disappointed & angry!

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J
9:38 am EDT

Sheetz poor food handling

That at your Lewistown Store and employee Named Melinda Stitzel is being allowed to handle food when she does not shower or bathe correctly and she brought bed bugs into our house and she is exposing everybody to bed bug bites. when I brought this matter to Kayla Johnson attention via Facebook a night time manager at this store I was pretty much called a liar that Sheetz does not hire people that does not take care of theirselves she called me a liar about the bed buges. I called this store again last monday I am Melinda Stitzel's stepfather Iam married to Melinda Stitzels mother Ruby Adair we live a block away from your Lewistown store when I called your store and I stated these fact to the store manager I was promised that this matter would be dealt with and for all intents an purposes this matter was not dealt with or investigated I beleive that both these employees at your Lewistown Store should be terminated This is the only way that this matter can be dealt with and people have a right to know what is happening at your store in Lewistown Melinda Stitzel is still working there as is Kayla Johnson its like Melinda was assigned to work more hours at this store since I brought this matter to the stores attention This matter needs to be dealt with at once I really liked Sheetz food until they are dismissed from your store an not working there any longer I will start buying ffod from there again

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Update by Junior Adair
Jun 11, 2018 1:47 pm EDT

still no resolution for the complaint what is you folks problem either act on this complaint or face lawsuits for this matter

Update by Junior Adair
Jun 10, 2018 9:01 am EDT

Shame on Sheetz for allowing Melinda Stitzel to continue to be employed there preparing peoples food for them with me continuing to find Bed Bugs here after kicking her out of this house because of the bed bugs she had bed bugs when she worked for Giant store in here in Lewistown an she also had the same bugs when she worked at the Southside Hoagie Shop also here in Lewistown and then shen went to York County, Pa Springgrove a convenience store Called Rutters an worked for then until she return to Lewistown an then hired by Sheetz' and she stil;l had the bed bugs and still you do nothing about it so it still continues allowing her tocontinue to work and prepare peoples food for them

Update by Junior Adair
Jun 10, 2018 12:15 am EDT

why is this matter taking so long to resolve

Update by Junior Adair
Jun 03, 2018 9:41 am EDT

No update at this time

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A
5:17 pm EDT
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Sheetz cinnapoppers

Hello. My name is Tawyna Barton. I would like to complain about the taste of the cinnapoppers that I have gotten from the sheetz on Greensboro Rd in Ridgeway Virginia 24148. I have ordered these several times before and they tasted good no problems at all. Well today and last month when I ordered some they tasted salty. Last month they were really salty I was so mad because I really wanted them. They are the closest thing I can get to a cinnabon because they are an hour away from me to get a real cinnabon. This time they weren't as salty but the salty taste was still there. In my opinion someone is using salt instead of sugar to make them. So please if you would check into this and fix this problem would be great. I don't know if I'm the only one that has thought they tasted salty as well but I don't like it and it's going to make me stop buying them. Thanks in advance!

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M
6:08 pm EDT

Sheetz gross hot dogs

I order from Sheetz many times, but today these were my hot dogs. I threw them away. Disgusting! I have attached pictures of the hot dogs. The sauerkraut was inedible and the hot dogs were hard and rubbery and split on the ends. There was green stuff in the sauerkrauk that I hope was lettuce. I have not been back to this store to eat and I used to on a regular basis. The store is located at 4430 Winchester Ave. Martinsburg, WV 25405. The sore is #546.

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A
9:12 pm EDT

Sheetz food

I have often gone to sheetz and never really had any complaints. But the past 3 times I went there they messed up the same things. I got a big mozz burger with a couple extras and they never put them in even if I have to pay extra. And I got a side of nachos and paid double for extra cheese cause they didn't put enough on and it still had barley any cheese on them. And the cheese that was on them was just like a pile in the middle. Kinda disappointing.

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L
5:22 pm EDT

Sheetz turkey flatbread

1st: I ordered it toasted, it was not. I guess I could live with that.
2nd: I ordered cheddar cheese, why is there provolone on it? I can live with that too.
3rd: I ordered Dr Pepper sauce, I got Asian (nasty). That is inexcusable. What IF I have a fish allergy?
I tried to eat it. I just can't do the Asian sauce.

Please ask employees to be careful.

Thank you,
Laura Strunk

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J
9:28 pm EDT

Sheetz food fixed incorrectly

Ordered 2 hot dog meal at Roanoke Rapids location. Order nbr 200. Got back to work and found that it only had onions but i requested onions, mustard and ketchup. There were two packets of ketchup in bag to be used for fries. Called back but they did not seem concerned that my order was incorrect. This has happened before with a wrap i paid for extra mayonaise for and when I got home there was none on the sandwich. If they are not concerned about ensuring they get orders correct they should not be making food orders. I dont think I will be ordering food anytime soon (even though I love the club wrap as you can see on my order history).

I just wanted to ensure I let someone know of my complaint.

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P
4:26 pm EDT

Sheetz customer service

Cabala drive, WV location. My husband and I both ordered nachos, I ordered at least 10 toppings while my husband ordered maybe four. When we received our food, they were exactly the same size. However, mine cost literally twice as much is his. Moreover, unlike every other customer before us, we were refused to take our food to the cashier to pay for it. Instead we were told that we had to pay for our food first and then come back and take the bag. When we got to the cashier I complained and asked why that was. The girl at the register glibly said well, That's not how it's supposed to be. I told her that I wanted the girl to bring the food to us at the cash register so we did not have to walk back and get it ourselves. They refused to this also and made us walk back to get our food. The food is absolutely inferior. The service is worse than I would expect out of Street kitchen. I would recommend that if you want real food, and you want to be treated like a human being instead of a thief… Go to McDonald's. They far far out do sheets in customer service and quality of their food

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Update by Pamela Cooper
May 26, 2018 4:30 pm EDT

I forgot to point out how incredibly insensitive it is to feel like you’re being told you’re a thief while giving someone your business. It is reminiscent of WalMart checking your receipt and cart before you leave the store. Terribly offensive.
Clearly, Sheetz believes your money is the only thing they value. They couldn’t care less about YOU.

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K
3:09 pm EDT
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Sheetz food/service

If I could give it zero stars I would have. I placed two separate orders in the drive thru. When we got to the drive thru the boy working the register used one card for both orders when we specifically said that they were separate. Our food was handed out to us 5 separate times and was wrong each time. When we asked to speak to the manager the boy made multiple excuses and didn't get us the manager and we sat there for 40 MINUTES. For 6 items, I then went into the store and asked to speak to the manager and he didn't seem to care. I asked for my money back and he gave me as well as my friend the incorrect amount of what we paid for our meals back to us. This is hands down a terrible experience here. Our food was cold and when I went into the store my food was sitting on the freaking counter. I watched 12 customers go in and out of he store while I waited and was ignored. This is unacceptable I did the same job when I was 15 and it was the easiest task I've hands down ever done. This is NOT THE ONLY TIME THIS HAS HAPPENED. I'm given a freee coupon for my wasted time and terrible food.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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