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Shark Offers / product not delivered, and the seller is not responding

1 United Kingdom Review updated:
Contact information:

I have placed an order in the Shark Offers website on May 27th, and so far I have not received the items.
My order number is #2896, and it was for $44.91 USD.

I can see the details of my purchase online, but I have no information on the delivery, nor are they answering my messages.
https://checkout.shopify.com/11318624/orders/1c2973a3110230c82817a14ff33c5f1d

They provide an email for contact (sharkoffers@hotmail.com), the one time they answered me, was to say that the order was coming, but so far, nothing.

I would like to the product to be delivered, but since it has bee so long, I would be happy with a refund.

I don't know what else I can do to have this resolved.
Could you help?

Here follows the information I I can find about the company on their website:
Company Registered Name: Rocket Ecommerce LTD
Company Registered Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Company Registered Number: 10569371
Place of Registration: London

Att,
Mariana Carvalho

Shark Offers

Ma
Jul 27, 2017
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Comments

  • Na
      16th of Aug, 2017
    +1 Votes

    The same happen to me. I bought via their Facebook portal, the magnetic eyelashes for £20. 4o days after the purchase, I'm unable to find them and get a response. What do you suggest to do to chase them?

  • Tr
      18th of Sep, 2017
    +1 Votes

    @navouhodonosoras The same with me, obviously they are scammers

  • Na
      16th of Aug, 2017
    +1 Votes

    The same happens to me.
    After 40 days purchase haven't been able to track them and chase them.
    Any suggestions?

  • Ja
      6th of Sep, 2017
    +1 Votes

    I ordered the steam hair straighteners and i had one answer to my email and now nothing. 2 months . Seriously very pissed off

  • Ha
      17th of Sep, 2017
    0 Votes

    Also purchased the magnetic eyelashes waited 40 days they responded stating that there was technical issues and they would deliver them within the next 12-20 days I have been waiting 10weeks now. I've requested a refund and now am getting no response what so ever. This is clearly not a legit site I used the link from Facebook. Absolutely furious

  • Ch
      21st of Sep, 2017
    0 Votes

    Same here! I made an order for a Madami hair straightener in July- it's now nearing the end of October and I still have nothing!
    I've emailed, and they've sent me useless tracking numbers which don't work. And when I send in a complaint- they take over a month to get back to me, only to completely ignore my complaint and not read my email! Then they simply say 'sorry about the delay, you should have your product within the next 35 days'...umm excuse me? Did you not READ my email requesting a refund? This is now out of hand!

  • Ar
      28th of Sep, 2017
    0 Votes

    @Christie Louise Same here! I made an order in July 2017. I ordered NATURAL BRAZILIAN HAIR REMOVAL WAX BEANS - LAVENDER. I am still waiting for the order. Its frustrating as they dont reply to my emails and i cant track my order too. Also emailed and asked for a refund and got an automated reply that I would receive my product in next 35 days.
    Looks like a bid fraud...

  • Fe
      4th of Oct, 2017
    0 Votes

    Same here! now im really worried. i belivied thiis is a true scam! i saw their add on Instagram, and bougth a mini drono, trough my phone. i regret not only because dealxtreme offered the sema drone for a btter price, but also they allways ship their producuts. so ts a real company, not the case with sharkoffers

  • Am
      11th of Oct, 2017
    0 Votes

    Same with me unfortunately. No product no money. Scam everybody should be worned.
    Shark Offers
    ORDER #14812
    Your order is on the way
    Your order is on the way to you. Track your shipment to see the delivery status.
    View your order
    or Visit our store
    Items in this shipment

    RemoveIt® - Painless Skin Correction Tool × 1
    If you have any questions, reply to this email or contact us at sharkoffers@hotmail.com
    Dear friends,
    No details yet. It has been over a month and nothing?
    What is going on?
    You don't reply.
    Thank you
    Amira
    הצג טקסט מצוטט
    --
    Amira Meirfeld

  • Fa
      14th of Oct, 2017
    0 Votes

    Same for me via Instagram!

  • Do
      7th of Nov, 2017
    0 Votes

    Son unos ESTAFADORES hacen q te entusiasme y compres y después desapareen x favor lean este articulo y no compren no es una empresa son ESTAFADORES llevo muchas semana preguntando x el producto q compre y no hay ninguna respuesta
    OJALA LE SIRVA A ALGUIEN
    MI ORDEN 14871 PARA Q VEAN Q ES VERDAD
    Doris

  • Ji
      25th of Nov, 2017
    0 Votes

    Same problems as everyone above. Ordered item on Facebook over a month ago, hasn't arrived. Their London address looks dodgy, phone number doesn't work. No reply to emails. Who is this complaint going to? I can see no-one has had an answer above. They appear to be their chosen name: Sharks...

  • Jo
      5th of Jan, 2018
    0 Votes

    Up to now my order are not yet deliver. This is Jose Miguel Valdezco. My address Basement Salon, GD 106 Carpark bldg Shangri-la Plaza Mandaluyong City. My order is for my bunion. Thanks

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