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Shari's Berries / Berries.com
Shari's Berries / Berries.com Customer Service Phone, Email, Contacts

Shari's Berries / Berries.com
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www.berries.com
www.berries.com

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1.2 158 Reviews

Shari's Berries / Berries.com Complaints Summary

6 Resolved
141 Unresolved
Our verdict: If considering services from Shari's Berries / Berries.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Shari's Berries / Berries.com reviews & complaints 158

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Newest Shari's Berries / Berries.com reviews & complaints

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N
3:51 pm EST

Shari's Berries / Berries.com customer service

I purchased a Groupon and when I went to check out it kept saying it was invalid. I had to call and was on the phone (not on hold) talking to a customer representative. Because of the language barrier, it took 70 minutes to place one order. I had to repeat and spell every word letter by letter over and over. When it finally went through and I received my confirmation, my daughter's last name was spelled wrong as was the school name it was going to. I called back the next day to have it corrected but had another language barrier and could not understand when the representative was saying. He then offered me a $5 refund for my inconvenience. I am still not sure if my daughter will receive the item...never again!

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11:59 am EST
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Shari's Berries / Berries.com chocolate covered berries

We have eaten 5 of the dozen so far and they are as pictured! Awful.. stems not removed and 1/2 Berry not ripe. Our Insurance company sent this to us ladies as a gift to our office and we our very disappointed in this product. If our spouses had sent this to us we would have been furious at thw company for upsetting a valentine day gift. The person that was packing this had to have known that these berries were not or should have not been up to your company standards. Seriously disappointed!

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L
2:47 am EST

Shari's Berries / Berries.com not fresh strawberries

I ordered 5 Artisanal Chocolate Truffles & Full Dozen Swizzled Strawberries (or item #[protected]) $50 worth and was extremely disappointed when the box arrived.
The berries were small and not fresh enough. Even though they were poured with swizzles, their condition was clearly seen.
We decided not to eat them. The truffles were nice and delicious. But I am disappointed that we didn't try the strawberries :(

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5:44 am EDT

Shari's Berries / Berries.com stay away

Never realised how terrible they were until I experienced their customer service. I agree with l the reviewers about it, only I really didn't expect I would encounter this.
They didn't deliver the package by the exact time I paid for. How irresponsible!
I called them to ask what happened and why they missed the delivery time, they only apologized and offered a next day delivery, but didn't tell me why the mistake happened. Probably because there's no answer at all.
I didn't want to continue dealing with them and ask to cancel and refund my money. They agreed.

If you don't want to risk your money, you better stay away.

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3:46 am EDT

Shari's Berries / Berries.com don't do business with shari's berries!

Ordered beautiful roses and strawberries for Mother's day and did not receive my order. Mother's day was yesterday and I was very disappointed when nothing arrived.
Shari's Berries refused to cancel my order or explain what happened, they only said that my order was on its way and asked me to be patient. Well, as I already said nothing arrived and I'm still trying to get some reasonable explanation. I also want to cancel my order and get a refund, but they don't let me do that.
Customer service is very unfriendly and impolite, and I regret I didn't read the reviews. Please, don't do business with them!

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12:04 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shari's Berries / Berries.com non-delivery

I ordered chocolate covered strawberries for my mother for Mother's Day. I paid over $30 to ensure delivery on a Sunday. I got a notification that they were delivered so I called my mom...she didn't get them. I called Shari's and could barely even understand the person on the phone. No "we're sorry", no " let me look into it for you, " just "we can re-deliver on Tuesday." No, sorry...you can just refund my money since the gift is now ruined. They did refund the money immediately to their credit, but it doesn't take away from my gift being ruined. I will never order from them again.

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Resolved

Showed up sometime tonight

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3:17 pm EDT

Shari's Berries / Berries.com delivery

I have tried the berries before and they taste great!

HOWEVER!
I was going to order some for my mother in law but was very disappointed to see the price literally doubles in cost after adding taxes and MULTIPLE delivery fees. I was going to get berries that were $34 but my total came to $65. It's just too much. They aren't that good. $65 dollars for 12 chocolate covered strawberries is just ridiculous! I ended up not buying them because it's a rip off.

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6:39 am EST

Shari's Berries / Berries.com berries / gourmet dipped

I kept hearing about Shari's Berries on the radio and other places and thought okay i will try them out. 1st they did not honor my product code for double berries "thought what the hell- order them anyway". So i ordered 6 "Gourmet" berries for Valentines day.
They arrived and were so small, and looked like i could have made them from the local grocery chain. Def not worth the 20$ plus tax. I advise get some from the grocery store dip them yourself, or get some from a chocolate store.

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4:52 am EST

Shari's Berries / Berries.com bad product

Absolutely terrible company, I would not recommend it to anyone. Berries were nasty and rotten! I still have no idea how dare they sell rotten berries, that's absolutely illegal.
And when I asked for a refund they refused. And they also called me a liar ad claimed that they stand behind their product and that there was no way berries were rotten. I even sent them a picture but they claimed that it was not their product. I have never dealt with such a terrible company before, and their customer service was beyond ridiculous.
Horrible company!

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11:16 pm EST

Shari's Berries / Berries.com order placed - scam!!! don't buy from shari's berries

[protected]-3934288

Heart shaped 5" cheesecake duo
Heart shaped 5" cheesecake duo
Edit
Gift options selected:
None
Order total
Heart shaped 5" cheesecake duo $39.99 $25.49
Standard delivery $14.99
Delivery rebate
Click here
Guaranteed feb. 14 delivery $9.99
Rural area carrier surcharge $3.99
Taxes $0.00
Order total $54.46
Total savings $14.50

Order was not received on given date mentioned above in the receipt and when called and speaking with several agents the issue was not resolved with the claims number given from their website affiliation. Rep. Says there's a 12-digit number but the number above is 15 digits. No refund is available unless I have the 12-digit account number.

One representative said there were several people with the same last name and first name as I that ordered on the same day and the same item so they couldn't find my order in the system.

Another one told me I had the wrong number

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4:41 am EST

Shari's Berries / Berries.com horrible service

I made an order and purchased a chocolate cake from www.berries.com website also known as Shari's Berries. The same day I contacted their customer service and told that I want to make some changes to my order but they refused and said that after order was made changes were not allowed. Then I asked them to cancel my order (I thought I'll cancel and make a new one) but they refused and said that don't cancel orders no matter what the reason is! What kind of business practice is that? I searched through the whole website and didn't find any useful information! I will not buy again!

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1:04 pm EST

Shari's Berries / Berries.com customer service

I placed an order this morning at 8:00am. I called over my lunch break at noon to see if I could make a change to the order I had placed hours before. I was told that I couldn't make any modifications to my order. Why? I asked. All she could tell me was the order is unmodifiable. I said well then I want to cancel the order and I will just re place it the way I want it online. She said she cannot cancel the order but she will refund my money. What kind of idiotic business plan is that? However she was very misleading by telling me they value there customers and that's why she was doing it. However she couldn't tell me if the person I was sending the package to was still going to receive the package or not. I am beyond confused. I am sending this to a girlfriend for her birthday I want her to receive something from me but now I am unsure if she will or not. I don't want to place another order for fear she will now get two things? What I thought would be a simple phone call to modify an order that isn't supposed to go out for 5 days has turned into a disaster. Thanks for the headache shari's berries!

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R
9:16 am EST

Shari's Berries / Berries.com chocolate covered strawberries, coupon, customer service and false advertising

I once loved shari's berries. My family has used them for years and we really enjoyed them and giving them as gifts. But, shari disappointed me twice now. First, I placed an order a week before my friends birthday and scheduled the delivery for her birthday. It didn't show. So, I contacted shari and they apologized, delivered the berries days late, refunded my shipping charges and sent me strawberries. Still was late.

I received a nice shari's berries christmas mailer that included a $10 coupon for purchases over $29. So, I placed items in my cart on line, the total was $69. Per the instructions on the back of the coupon, the code would have to be obtained by calling [protected] or by visiting, berries.com/joyful. The web address brought me to my cart without a code. So, I called the toll free number and was told they don't give out codes over the phone. I explained to the customer service rep and he kept saying we don't provide codes over the phone. I decided to let shari know and emailed their customer service department. Their response was they don't provide codes on line or over the phone but thanks for the feedback.

My family and friends won't be ordering any longer (Especially since their experiences have been subpar). I just want everyone to know and will share this every where I can. Baaad shari's berries... Baaaad!

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M
7:21 am EDT

Shari's Berries / Berries.com stay far away from shari's berries!

I have ordered some products from Shari's Berries and asked them to deliver on a specific date (it was a birthday surprise gift for my aunt) but my order did not arrive.
I contacted them to see what was going on and they said that they had some issues with the delivery. They promised to deliver the next day but that did not happen.
Then I asked for a refund but they said that they cannot give my money back and gave me another delivery date. Nothing again!
Stay far away from Shari's Berries!

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12:02 am EDT

Shari's Berries / Berries.com scammers!

I have ordered something as a present for my sister's birthday and paid extra money for the same day delivery. Nothing arrived so I contacted Shari's Berries customer service and asked about my order. They claimed that my order was sent and that it will arrive soon.
Then I decided to contact UPS and they said that they received nothing from Shari's Berries!
When I contacted these scammers again they kept telling me that order was sent. When I asked for a refund they refused and said that it was not possible.

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A
5:38 am EDT

Shari's Berries / Berries.com terrible products!

What a terrible place! Ordered some berries and cake for my mother as a birthday surprise gift and everything I received was terrible! Berries were rotten and cake already melted! I was super disappointed! Berries were so terrible that they even had that strange nasty smell. When contacted Shari's Berries they basically called me a liar and said that they stand behind their products. What a joke! When I went online I saw tons of negative reviews about this company! Too bad I did not check on them earlier! Stay clear!

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6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shari's Berries / Berries.com - ridiculous shipping charges

I'm so disappointed in this company right now. I tried to order gourmet chocolate dipped strawberries as well as a box of chocolates. I have used Shari's Berries in the past to give out for corporate gifts at the end of the year, and my company has also encouraged friends to send Shari's Berries as corporate gifts. But after adding $87 worth of merchandise...

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3:33 am EST

Shari's Berries / Berries.com absolutely unacceptable!

I ordered some strawberries and a cake for my birthday party. They charged me about $15 for standard shipping which I knew about. But then they charged additional $20 for a ridiculous early morning delivery! Then never delivered it in the morning, my order actually showed up only the next day! When the guests arrived I had no cake and no berries! I had to run to a local store to buy something else. This is absolutely unacceptable! I’ll never order anything again from these unprofessional thieves!

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3:51 am EST

Shari's Berries / Berries.com lots of spam

I ordered something from Shari's Berries in the past. I ordered some expensive berries and used my PayPal account. Since that time I receive tons of spam almost every day and I'm so sick of it! I contacted Shari's Berries customer service and asked then to stop sending me messages. I'm a very busy person, I use that email for my business and I have no time for their stupid messages! They never replied, never helped. Yes, I could make another email, but it is impossible, since all my business partner use that email address to contact me. Horrible website!

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2:51 am EST

Shari's Berries / Berries.com awful berries

My boyfriend wanted to make me a surprise on Valentine's day. He ordered some chocolate covered strawberries from Shari's Berries. They did arrive before Valentines day but the strawberries were rotten! It seemed like they were frozen all the time, before they were covered with chocolate. My boyfriend was very disappointed. I don't blame him, he wanted to make me happy and I appreciate that. Well, now I know that this company is a scam and we will never order anything from them again. And I will post negative reviews about them everywhere I can!

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Shari's Berries / Berries.com Customer Reviews Overview

Shari's Berries, also known as berries.com, is a popular online retailer that specializes in gourmet chocolate-dipped strawberries and other fruit arrangements. The company has received numerous positive reviews from satisfied customers who praise the quality of their products, customer service, and timely delivery.

One of the most commonly cited positive points of Shari's Berries is the freshness and deliciousness of their chocolate-dipped strawberries. Many customers have raved about the rich, creamy chocolate and the juicy, ripe berries that make for a perfect combination. The company also offers a variety of other fruit arrangements, such as chocolate-dipped apples, pineapples, and bananas, which have also received high praise from customers.

Another positive aspect of Shari's Berries is their excellent customer service. Many customers have reported that the company's representatives are friendly, helpful, and responsive to any questions or concerns. Additionally, the company offers a satisfaction guarantee, which ensures that customers are completely satisfied with their purchase or receive a full refund.

Finally, Shari's Berries has received positive reviews for their timely delivery. Many customers have reported that their orders arrived on time and in perfect condition, even when shipping to remote locations. The company also offers a variety of shipping options, including same-day and next-day delivery, which have been appreciated by customers who need their orders quickly.

Overall, Shari's Berries has received overwhelmingly positive reviews from customers who appreciate the quality of their products, excellent customer service, and timely delivery. Whether you're looking for a special gift or a treat for yourself, Shari's Berries is a great choice for anyone who loves delicious, gourmet fruit arrangements.
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Shari's Berries / Berries.com contacts

Phone number

+1 (877) 237-7437

Website

www.berries.com

Most discussed Shari's Berries / Berries.com complaints

Shari’s Berries
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