Sharaf DG / iphone 10 256gb

Abu Dhabi, United Arab Emirates

It is with much frustration, I have to let you know about the worst customer service experience provided by the most respected business chain in UAE.

I purchased an iphone 10. 256 gb on 20Feb.2018 in Sharf DG, AbuDhabi mall. As per my requirement, they promised me that my contact person can collect the item in Dubai mall upon showing invoice copy and id card. Unfortunately, this did not happen and Dubai mall sales team informed my contact that they have not received any mails from AbuDhabi mall Sharaf DG.

I was forced to contact and coordinate for more than an hour to communicate between branches (Ticket Number 550761.) and facilitate the purchase.

If they were unable or not interested for my requirement, I would have contacted any other vendor or made alternate arrangements. After promising a service and taking the payment then failing to accomplish it is very bad customer service situation.

Feb 21, 2018

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