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Shank Animal Hospital
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3.0 6 Reviews

Shank Animal Hospital Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While Shank Animal Hospital has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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3:14 pm EDT
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Shank Animal Hospital I'm worried what he did on the inside of my dog if it looks this bad on the outside!!

I'm absolutely heartbroken. I took my baby 5 month old pitbull mix puppy to get fixed here through the snip program yesterday at 9 am. Little did I know I was leaving her there for a night to get her back with an infected, butcher-like cut on her stomach. I picked her up the next day and didnt look at her wound right away but noticed on the ride home she was uncomfortable and wouldnt sit down. When I got home she went to her bed and was just standing there. I used a light from my phone to look under her belly and saw a nightmare. It was cut in such a way where its definitely uncomfortable especially stitched up. It was stitched up with some sort of silver wiring too. No dissolve stitched or glue. Ouch?! Ive seen these procedures done before and this was not done properly, for at least the abnormally long incision and poor stitching! I panicked and took her to a local vet (so much better) and they said it was for sure infected. They took pictures and basically said she would need an antibiotic, anti-inflammatory, and antibiotic cream for her infection not to progress. I then called shank and told them what was happening and they told me to come back to get her looked at and to get the medication they forgot to give me when I left. Nor did they give me any instructions or paperwork for helping her heal afterwards. When I returned my dog xena was immediately taken by one of the "helpers" to the back surgery room. I then asked why I couldn't go with her, for I was allowed to be with her at the other vet during examination? Especially considering the circumstances! She then said "you cant, we do a lot of surgeries back here." I was then sitting at the nearest bench, crying, when a gentlemen in the waiting room came over to me and said "this isnt my vet but here's mine hes really good" and I told him the just of what happened and what I was told by another great vet and that its infected. As this is going on, dr. Shank came out from his office after listening to our conversation and basically interrupted our conversation to say that the other vet was lying and trying to take my money. I continued to say it looked kinda bad and it was extremely uncomfortable. He then proceeded to call me ignorant for believing that and called me stupid under his breath! Thats when I decided to start video tapping everything. He then went into the room to examine my dog and called me over to looked. As I walk in the room I see his helper holding my dog by her armpits for dr. Shank to show me her wound. He was scrapping his fingers against it saying "look not moisture, not fluid it doesn't smell" my dog then cried enough for them to stop and be put down. After arguing with them about how I know for a fact that this is not normal I asked for my dog back and was trying to leave them room. As I was trying to leave I said "she is terrified of you guys" and this man grabbed my leash out of my hand, dragged my dog over to him as he crouched to the floor and would not let my dog go. For a good 30-45 seconds I was screaming "let go of my dog, let go of my dog" and he would not let her go until I got my forearm againsts his arm to try and move him away, without hurting him! He then got up after I managed to get my dog back, adjusted his glasses and said that I battered him! I called the police and not 1, not 2 but four sheriffs showed up to comfort me and my dog and make a report. Even one of the officers said the incision was way to long and should not look like that. I had to go back to my other vet and get her the proper medication she needs. $120 visit for her to get looked at and get anti-inflammatory medication and antibiotic cream. This has been the worst experience ive ever had. I was told to go to small claims court to be compensated. I cannot believe this place. Read all of the bad reviews and trust me on this one! Do not go here if you adore your animals. I've given all her medication and put on her ointment and i'm hoping for the best at this point. My new vet said that if the infection progress they will have to go back in and fix this.. Which would be so painful. Got in contact with the head of the snip program of broward county and they promised that he'll be getting a letter next week saying he's terminated, due to this being not the first but of many complaints! To broward animal services... I will be filing a law suit because of this and praying my baby lives. The video is below and the pictures below are from day 1 and 2. This man should not be practicing anymore...

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11:15 am EDT
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Shank Animal Hospital torture

I took my kitten to be declawed. Was told that it was an outpatient procedure since they employ the laser technique. No bandages, no pain killer to take home... My poor kitten was in writhing pain and I called and they said, "oh, well that is rare. You could come and get some pain killers." Of course, I ran over and brought some home. NONE of her paws were bandaged, as was done with the four other cats I've owned... They told me not to have newspaper litter for her and the regular litter ended up embedded in her rear paws. I brought her back to have them cleaned and BANDAGED, and my poor kitty was screaming for more than five minutes while they took her in a back room. I specifically asked for the doctor to be there when I brought her in and they told me he would be -- only to be told he wasn't in when I showed up. Two weeks later and she is finally healing, thanks to a different, recommended vet. This place is TERRIBLE! Oh, and to boot, the vet shook my hand and then pulled me in and tried to kiss me at the end of the last visit. WTH?

Read full review of Shank Animal Hospital and 1 comment
Update by middlemarker
May 28, 2017 10:34 pm EDT

Please contact the State as I did. That's the only way of dealing with this. He has threatened a slander lawsuit if I speak, so go to the state. They were researching my case and I'm certain they would be interested in yours.

Resolved

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Kyra Kayy
, US
May 28, 2017 3:32 pm EDT
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You're kidding me! When I came back from figuring out he butchered my dog from a spay surgery and called me stupid, ignorant, and DRAGGED MY DOG over towards him to make a point she wasn't scared of him! When I was leaving! This guy is insane

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12:50 pm EDT

Shank Animal Hospital dated and inaccurate reviews

I'm extremely disappointed more people don't share there positive experiences. Mary is my cat who I brought to Dr.Shank to be declawed. After she was out of recovery I was able to pick her up and bring her home, which made me happy because I wanted to be with her, the office had closed but a tech said she would release her to me. Most doctor offices wouldn't have done that. I a breastcancer patient and my cat is more than just a pet she helps with my anxiety and stress. I was ALWAYS able to reach someone when I had questions on her recovery and healing. I love this animal hospital the prices are affordable and everyone is nice. Dr.Shank has been treating animals 25 years. I did my research before taking my animal in and I saw negative and positive and that's the way it is everywhere but I fortuna have only had great incounters. You have the choice don't let others make it for you.

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Kyra Kayy
, US
May 28, 2017 3:34 pm EDT
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You don't even realize how lucky you are. You must have not had Doctor Shank do it! My puppy came home with a 6 inch, stainless steel sutured up infected wound!

Is Shank Animal Hospital legit?

Our verdict: Shank Animal Hospital emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with Shank Animal Hospital.

Shank Animal Hospital earns 22% level of Trustworthiness

Low Trust Caution: Complaints Board finds Shank Animal Hospital with a 22% trust rating. Suggest safeguarding personal information when using.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Keep in mind that a recently registered shank-animal-hospital.com may not have a well-established reputation or a long history of activity. This could be a negative sign, especially if the website is asking for personal information or money.

There was some difficulty in evaluating or examining the information or data present on the shank-animal-hospital.com, an be seen as a negative sign of its legitimacy. This could indicate that the site is hiding information. Consider the potential risks involved in engaging with a website if you're unable to analyze its content.

We detected that shank-animal-hospital.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.

The website belonging to Shank Animal Hospital has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Shank Animal Hospital. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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12:43 pm EDT
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Shank Animal Hospital poor veterinarian

We recently adopted a dog and with our adoption package, we received a free check-up at 3 locations, Shank Animal Hospital happened to be the closest and we booked an appointment. When we arrived, we were impressed by the facilities and pleasantness of the staff. However, all of that quickly diminished when we met Dr. Shank. He told us that our dog was very aggressive and he had to have a muzzle put on him. He cussed at our dog, flicked him on the nose, and treated him very poorly. He then proceeded to tell us our dog was underweight and he needed to be put on special puppy dog food in order to gain weight. So, we left, did as he instructed and went back a few weeks later for a weigh-in. He had gained some weight (he did look much healthier), but then Dr. Shank and the lady vet said he needed to LOSE weight and he needed to be put on diet dog food. What a complete joke- I feel like I know more about animals than they do and I definitely didn't go to school for it.

I would never recommend this vet's office to anyone who has their animal's health and well being in mind. I don't know if he was like this is whole career, but he should really retire. We will never step foot in that vet's office again.

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Elizabeth Cordero
, US
Jul 21, 2016 10:53 am EDT

EVERYONE WHO HAS HAD A HORRIBLE EXPERIENCE AT SHANKS PLEASE CONTACT ME AT pearl698@gmail.com please I'd love to hear from all of you!

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9:48 am EST

Shank Animal Hospital torture and scam artist!

I never complain... But this was too much. First of all I have been to shank animal hospital before and I remember that I thought to myself never to go there again. I needed an appointment for my dog but didn't have much time and shank had an opening (I know why now). I went there for his annual shots. First of all my dog had to be muzzled because they said he is a very aggressive dog... I have a toy american eskimo... He is very similar to a pomerarian. After my dog was screaming and crying for an hour straight they added $200 extra medication my dog really didn't need. I returned the medication but didn't receive any refund for all their unnecessary pet testing!

If you care about your pet do not take them here. They are very rough with the pets. And anyway the doctor barely treat them... His "assistants" did.in the end I had to hold by dog myself in the lobby while some lady came to give my dog a shot for rabies.

I feel they should pay me for all the torture and overcharging.

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Mary Datzyk McCarthy
, US
May 21, 2016 7:46 am EDT

A neighboring family up and moved out, leaving a cocker spaniel fenced in the yard. They would come back twice a week to feed and water him, but of course that wasn't enough so he began escaping, which is when I found him and realized what was going on. Poor dog had matts dragging the ground, and something wrong with his eyes. Not fixed and peed on everything, including people. I took him in, cleaned him up, and after I told those people they weren't getting him back, I took him to Shank. Turned out he had a condition called Cherry Eye. Glands in both eyes covered 1/4 of his eyes and had begun causing ulcers, seeping, etc.. The Dr was amazing, he did the surgery on both eyes, and was able to make a medication from the dogs own blood to help quicken the healing process. I'd told him the story of how he came to be with me and the Dr said, "if they come back, you call me and I'll testify for you. They won't be getting him back." The follow up visits were great too, even though the dog was untrusting and tried to bite them from the first visit, they were very understanding. I have no complaints.

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Catslover
Fort Lauderdale, US
Nov 03, 2013 7:04 pm EST

I adopted a dog and a cat on the Animal Care Center in Ft Lauderdale. They referred me to Shank Animal Hospital. I'm shocked for all the negative comments seen here. I'm sorry that some people had such terrible experiences but for me so far has been very good. Dr Shank and his staff have taken care of my pets properly. They are kind and treat me and my pets with consideration and they really seem to love animals. My cat was sneezing all the time because of a feline herpes virus, after the treatment with the medications Dr Shank prescribed, he is just a healthy and happy cat. Their prices seems to be reasonable. And it's truth...if you can't afford having a pet, better buy a tamaguchi..heheh, just saying!

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Lucasgarcia
oakland park, US
Nov 01, 2012 9:46 am EDT

My greyhound had two broken legs, on her second broken leg they wrapped the leg in bandage and that was it, unlike the first one where they put a stick of wood in it to keep it straight and from fracturing again. I though this wasn't correct but knowing they were professionals I didn't say anything. I took her home. I notice swelling in her leg. After me closely watching the dog for days and taking care of her. I take her back. And they tell me she re broke her leg. After being treated with an attitude we went home. the next day we came back to check on her only to be greeted by all the doctors having a bad attitude towards me and my family. We go into the X ray room to look at the new X rays. And immediately Dr. Shank says "look she broke her leg cause of your fault, it was your fault." I thought this was uncalled for, I told him to calm down. Everything started to get heated up. Then I followed by telling him "We always took care of our dog we would never let this happen to her" I continued to say something but he interrupted me and yelled "###! I don't have time for this ###" And stormed out the room. my dad, my brother and I stood there in awe and all looked at each other. We could not believe what just happened. We chased after the doctor who kept repeating and yelling the same things. That we were liars and everything that happened to our dog was our fault. His reply to everything we said was "###". Which was total disrespect. And then he had the nerve to tell me they will keep the dog until the full bill has been payed. Which is ridiculous. We always had an intent to pay our bill in full as we always had. Do you think that's right? Someone saying that about my baby girl which I love so much. That they'll keep her until we pay the whole bill? What if we don't have the money? They'll just hold her forever? I thought this was very unprofessional of them. There was more to the story but I'd be writing all day about the messed up things they said in there. As a lot of you know greyhounds are mischievous dogs when no ones around. Mine liked finding her way on top of counters from chairs to try to find food. Thus falling off and breaking her leg. It's not my fault. My family works all day we can't be watching her 24/7. Sometimes during the work hours she's alone. It was wrong for them to outright say it was our fault the dog broke her leg. If you plan on making payments here be prepared for them to not give you back your pet until you finish. And harass you with phone calls that you owe them money. I only took my dog here because it was the closest vet I knew. But if I would of know how unprofessional they are I would of never taken my baby there. I regret it every time I go back there. And the first leg they fixed ended up and messed up and twisted too. I'm no expert in animals but I can tell you for a fact this place does not do their job right. Please find a better place for your animals I'm sure you can. In the end we ended up treated without any respect (My dad can't speak English well) So they just treated him as if he was stupid or ###ed. They screamed out curse words in front of my 10 year old little brother, insulted us. Not even an apology was given. Like I said, find a legit place for your animals. Don't risk it.

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OUTTHEGATEBULLIES
Fort Lauderdale, US
Apr 08, 2012 11:32 am EDT
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Dr. Shank is a complete JOKE! I took my dog there at 7:45 am for a treatment of worms. I had to leave the dog because the actual doctor doesn't come in until 9am as told to me by Dennis. When he got there I was told he needed to be placed on an iv for dehydration. I said okay Dennis took my dog and information & I left. At about 10:30 I called to check on my dog and they told me he was okay & feeling better. My husband got off work at 3:30 went to the office to check on the dog & they advised he died 20 minutes after I dropped him off we asked what type of treatment he received they said NONE ! I was in utter disbelief that my dog who was VERY MUCH ALIVE & WELL just died! I only took him in for his loose stool he was fine! I will NEVER take my dog back

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petlover123
Fort Lauderdale, US
Dec 08, 2010 4:31 pm EST
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Dr. Shank is an absolutely great doctor, despite your negative and RUDE comments about Dr. Shank. Despite his age he has been in business for almost 40 years and I have not one complaint about his services. He is polite and very caring. People have bad experiences all the time but if you are cheap and dont want to pay for your pets health then i suggest you find another doctor because he will always offer whats best for the pet and not your pocket. I have seen him turn away clients because they are more concerned about their pockets then their pets health for things that were necessary. I STAND TRUE TO MY COMMENT DR. SHANK IS GREAT!

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JackRat owner
O'Brien, US
Nov 20, 2010 9:12 pm EST

FTYH dogs are not cheap, you should not own one if you cant afford one. Also you are not a vet and should not have removed the suture, it was there to allow the skin incision to heal and prevent dihiscence. I really hope you if plan to own another dog you listen to your vet, whomever you chose, instead of performing procedures you are not qualified to do. When you go to human doctors you are charged for anything and everything they do, as well as what their lpns, rn, and nurse practitioners do. The veterinary field is no different. Also, the metal sutures are used at any clinic that you use a voucher...the assumption being if you cant afford a spay/neuter you cant afford the extra e collar or other products to prevent your animal from LICKING at the incision. He was not in the wrong

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JackRat owner
O'Brien, US
Nov 20, 2010 9:03 pm EST

Dr. Shank began as my family vet when I was 5 (1991). He took care of our German Shepherds, Shih tzus, and my jack rat. He always allowed my family and I to be in the back treatment area whenever the animals were treated. He also offered my a job at 18, continued to let me work there through college, and wrote my recommendation letter for VETERINARY school. He is an amazing vet and an even better employer. He did not put up with techs or receptionists that were disrespectful and lazy. His prices are very reasonable...you should check around if you dont believe me. He has NEVER once been abusive to any animals. A toy eskimo is nothing similar to a pomeranian... look up their descriptions provided by the AKC " American Eskimos like to work. They are naturally wary of strangers, but once introduced, they become instant friends. Eskimos need to be part of the family, with a firm, consistent, confident pack leader. If you allow the dog to believe he is the ruler of your home, many varying degrees of behavior issues will arise. Including, but not limited to, separation anxiety, obsessive barking, dog aggressiveness, willful, and guarding. Without enough mental and physical exercise, they can become hyperactive and high strung, spinning in circles. Small dogs have a higher tenancy to become the pack leader over humans, because they are small and cute, and often times the humans are oblivious as to what has happened. Read Small Dog Syndrome to find out more." He is an amazing vet and does not deserve the slander. I am sure many of you are clients that run from vet clinic to vet clinic complaining about all of your previous clinics trying to receive discounts. As for the disgruntled employees, I am sure you have had trouble at other clinics...I remember working with you and you were extremely disrespectful to him and to some of the clients.

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^FTYH
Oakland Park, US
Jun 24, 2010 8:20 pm EDT

Donna Bingham is a very loving and nice person she is the best there and if she left id be gone forever...but i agree about the old Dr. there

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coastalgirl
Fort Lauderdale, US
Mar 30, 2010 8:16 pm EDT
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I was really taken advantage of at this clinic and it sounds like it is a common problem. I registered with the Humane Society to get a discounted spay for my dog and they sent me to Shank Clinic. They gave me a really hard time about her shots saying the tag was not proof enough she had her shots and so I updated a few shots that they said she needed and that was an extra $34.00 in addition to the $50 for the spay. I thought this was no biggy. Immediately after her surgery they called me to pick her up and I mean she had surgery around 11:30 and they called me at 1 pm. I waited till 4:30 to pick her up in case there were any complications. I had my male dog nuetered at a different vet and they kept him overnight just in case for no extra charge. Someone enlighten me if this sounds odd. They had put these cruel wires about 1/2 inch long that were sticking up through the incision so she would not pick at it but they really scratched and irritated her stomach but they said it would keep her from licking the incision. I thought this was strange. The very next day the incision was gaping open so I rushed back to the clinic. They stapled it up in 5 min. and put on a collar so she could not get to the incision and we went home. A week later the incision looked good so my husband cut off the long wires so her stomach scratches could heal and two days later she looked great. Two days later I took off the collar for a minute to brush her and I turned my back for an instant and she had licked the incision and it was gaping about 1/4 of an inch. I immediately took her back to the clinic. They told me she needed to be put under in order for them to staple it back up and that it would cost $150. I asked them why last time it took them 5 min. and no mention of putting her "under"? I said just numb the area and staple it up because I did not like the idea of putting her under again. They did and charged me $130. They said she could not be put under anyway because it had been only 4 hours since she had last eaten. They also gave her an antibiotic shot. All of this took about 20 min. max. I doubt they even numbed her before they stapled her because there was no swelling from any punctures and it takes a few minutes for it to get numb anyway. I felt I was really taken advantage of by Dr. Shank. Also when I was there there was a woman in the lobby that said she would never return there again either. Live and learn I guess.

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geofll1
Ft Lauderdale, US
Dec 27, 2009 10:24 pm EST

I love Dr Shank
He has taken care of my pets for 20+ years .. Great service and I have had several cats with long and Happy lives thanks to Dr Shank.
You get what you PAY for !

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12:00 am EST
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Shank Animal Hospital this vet is a scammer!

Jerry shank the owner and vet at this hospital is a total scammer! Avoid this business! He will bring up extra charges and will not release your animal if you do not pay him! In my case $990 reduce to $724 after paying him $1600 (Have the receipt, paid in full) and he ask me to leave her there for my work day and come back to pick her up to be served with another $990 for nothing! She was there 2.5 days and between the 2 bills was charged 6 days! He is a rip off artist! Stay away he is still holding my 69yo mothers dog hostage! Be warned!

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The cats men
, US
Nov 06, 2017 12:03 pm EST
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De. Jerry Shank on my case, it’s one of the BEST EVER WONDERFUL VET I meet and choose for my pets, he save my Labrador from a stomach infection, also spay and neuter my cats with out any problem after surgery, he saved one my female cats with a quit check he knew what was going on and immediately he proceed preparing her for x Ray s for a piometry, that night she stay on his clinic and next day I took her home ” WITHOUT ANY PAYMENT LIARS”they didn’t force me to pay anything at that time, they ask me how I was going to pay and we did a payment agreement. They are the best. Same with my other pets. YOU ALL ARE LIYING. I am a pets animal lover and I have 25 cats +2 dogs and Dr. Shank ALWAYS help me even coming to the clinic a Sunday when he was closed for a emergency with one of my cats. STOP YOUR B—Sh—, and get busy evil people. My name it’s Javier Bravo and I love Shank animal hospital.

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Elizabeth Cordero
, US
Jul 21, 2016 10:53 am EDT

EVERYONE WHO HAS HAD A HORRIBLE EXPERIENCE AT SHANKS PLEASE CONTACT ME AT pearl698@gmail.com please I'd love to hear from all of you!

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drinkmywords
Lake Worth, US
Sep 12, 2014 5:01 am EDT
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It is a terrible thing to say that the professional vet doesn't like it if you bring your pet in for end of life issues. A compassionate doctor would understand how hard that is for a pet owner.

And of course the police are going to side with the doc. First of all, that is a civil matter. They are not a judge, and are rendered POWERLESS to their corporate masters.

There are really good vets out there. A lot of them. Obviously this one should be overlooked.

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petlover123
Fort Lauderdale, US
Dec 09, 2010 12:15 pm EST
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Never worked there for the record

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petlover123
Fort Lauderdale, US
Dec 08, 2010 4:42 pm EST
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And i know about this scenario that was originally you posted its funny when the police came they agreed with th doc... wish u the best with your pets!

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Kyra Kayy
, US
May 28, 2017 3:30 pm EDT
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Every time I've been back there are new people working there. The only reason why people came in was because there was a nice lady vet. SHE QUIT!

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petlover123
Fort Lauderdale, US
Dec 08, 2010 4:40 pm EST
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Unfortunately as with medical doctors, they are constantly blamed for things that they have no control over. If you bring in your pet on the verge of death what do you expect. Get over it you are bitter Dr. Shank has his days but he is great at what he does, he just doesn't like people who come in when there isnt hope left for their pet rather then performing maintanence. Guarantee you pay more in the long run elsewhere.

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Kyra Kayy
, US
May 28, 2017 3:29 pm EDT
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You have obviously been on of the poor, poor KIDS he takes under his wing! Unbelievable. You should see what he did to my dog. A cut 6 inches long for being SPAYED and it's terribly infected. Refused to help pay for treatment, said she was "in here bouncing around". Clearly doesn't know how to control animals that need to be calm!

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954.Aurora
Oakland Park, US
Jun 28, 2009 11:00 pm EDT

I have never seen a vet with such a callous attitude. And the level of care was absolutely horrifying!

If your experience was anything like mine, I urge you to file a formal complaint with The State of Florida and The Florida Veterinary Medical Association.

http://www.myfloridalicense.com/dbpr/dbpr/le_portal/dbpr-0070-1.pdf

http://www.fvma.com
email: info@fvma.com

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MK1
Flushing, US
Apr 03, 2009 4:15 pm EDT

I was also in a similar situation at "Tribeca Soho Animal Hospital" in NYC. Dr. Burns did some procedures on my cat without my consent and he charged me for it. What's wrong with these vets?

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Former Employee
Fort Lauderdale, US
Feb 27, 2009 4:23 pm EST

He did the same thing to me and charged me for shots that I did not authorize. I had to call the Sheriff on him just to get my dog out because he refused to let me have my dog back.

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Contact Shank Animal Hospital customer service

Phone number

+1 (954) 564-1263

Website

www.shank-animal-hospital.com

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