Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

SFL Nutrition, LLC / AceiBerry

CA, United States Review updated:
5
I also ordered this product as a "sample". I ordered it on Dec. 3rd and did not receive the item until the 20th of Dec. On Dec. 22 I tried calling the 800 number which would just come up as a busy tone. I tried for three days to get through to this company. I didn't try again until after the Christmas Holiday. On Dec. 29th I tried again, low and behold the phone finally rang and a automated voice came on. The voice said to hold for a "live" person to talk with and then provided a website to go to also talk with a "live" person on line - then the telephone line went dead...yes, the call was ended! I never was able to hold for a "live" person to talk with to cancel my order. I did speak with a Nieves-SS online who 'typed' to me and I quote: "Your order has now been cancelled. The trial bottle is yours to keep as a courtesy of the compnay. You will not receive any additional charges nor product shipments. You should receive an email confirmation for the cancellation soon (Which I did the same day). I received my statement for my cc which showed a $87.13 charge on Dec. 19 and never received any order or product!!! I called again today the number on my cc and spoke with Andrew saying the refund will take 7-10 days to process! I asked him why the girl (Nieves-SS) did not process the refund on Dec. 29th and he did not have an answer for me. I did happen to get confirmation numbers and a copy of the e-mai with the "live" person, also documented my call with Andrew. After I placed this order I wanted to cancel because I had reservations about the product and service. NOW I KNOW I SHOULD HAVE LISTENED TO MY GUT INSTINCT. This has really changed my experience with online services.
0

Comments

Sort by: UpDate | Rating
Jg
  7th of Jun, 2016
Agree Disagree 0 Votes

Sfl Nutrition, Llc - Disconnected phone calls
SFL Nutrition, LLC
127 NW 13th Street, Suite 4
Boca Raton
Florida
United States
Phone: 1-866-938-4832

I received my FREE order of Acai Berry Supreme on Wednesday, December 3, 2008 and decided immediately that I did not want to receive additional orders. When I attempted to contact SFL Nutrition at 1-866-938-4832, the phone number they list for 'Customer Service', each attempt was automatically disconnected after having to listen to music for approximately 2 minutes. My continuous phone calls to SFL began in the morning on Thursday, December 4, 2008 and continued through Friday, December 5, 2008 at 1:11PM. Having received no satisfaction, I called the Federal Trade Commission in Washington, DC and filed a formal complaint. I then contacted my bank and requested that my debit card number be cancelled immediately. That was done as I was speaking with the bank representative. I was also advised that if SFL attempts to make additional deliveries to me, I will have to take the unopened package(s) to the post office for return to SFL and make certain I am given a receipt by the post office. I hope my sharing what I learned from the FTC and my bank is beneficial to anyone reading this.

Post your comment

Submit
SFL Nutrition Logo SFL Nutrition
Customer Service
Overall Satisfaction Rating

14 Reviews
123 NW 13th St., #212
Boca Raton
FL
United States - 33432
+1 800 964 9495
+1 800 520 8116
View Full Information
     

Reply to

close
Send