SewingPatterns.com
reviews and complaints

I have tried to contact this company is regards to patterns that I have purchased from them through their online site and they have YET to respond back. I have made two separate tries and to no avail have their responded back.

I apologize that you did not receive your instructions. The email with instructions is sent to you immediately after your order is placed. It could be that either that the instructions were placed in your SPAM folder or your email address was not corrected entered when your order was placed.

You can email me directly at Info@sewingpatterns.com attention ANNE and I will gladly assist you.

Thank you,
Anne

Dear Customer,
We apologize that you have not received your order. Please email me directly at Info@sewingpatterns.com - attention MARGOT and I will personally handle the issue.
Orders to Australia take approximately 7-14 business days to be delivered, however, unexpected custom delays can occur.
Please be sure to include your order number and complete name on your email.

We are eager to assist you.

Thank you,
Margot

I ordered two patterns from sewingpatterns.com 2 WEEKS ago. I paid via paypal. To date, I have received no confirmation of order, no confirmation of shipment, absolutely NOTHING to confirm that they did anything with my order.
I have emailed numerous times, but no one ever responds. I finally had to file a paypal claim to get my money back. Still no response.
HORRIBLE! The worst online shopping experience I have EVER had.

This company is a nightmare! They took my money for a downloadable pattern, but never sent it. Totally unresponsive to phone calls and emails. All I can say is - never, ever, order from them. You'll regret it!

I seriously wish I read everyone's review prior to ordering from them as well. I was so excited to receive all my patterns and when the package finally came...(which took forever) there were items missing and then replaced with wrong items. After many many emails I asked to speak to a manager and of course its only through email...anyway the manager said she would take care of it. Four weeks later...nothing but false claims that package was delivered. Like someone said they don't provide a phone number because they screw you over and you will have no way of communicating with anyone but through email...and through email they aren't even helpful. PLEASE DO NOT SHOP HERE. THEY LIE, MAKE IT SEEM LIKE YOUR AT FAULT, AND if your really excited to receive all the patterns you ordered like I was because of the great deal...YOU'LL BE AS UPSET AS MOST OF US HERE...because they won't give you a complete order or give you wrong item and then continuously act like they have no idea whats going on until your too tired to care anymore. I look at the patterns I have and love them, but the thought that they came from such a horrible company taints them a bit for me

I ordered Simplicity patterns from this company as it is difficult to purchase patterns my size in Singapore. My Paypal account was charged and I received a msg saying that my order had been shipped on 12 August 2017. However the address in this msg was missing one line showing my unit number when my confirmation at the end of the order showed correct address, also my complete correct address is entered under my account & shipping details.
After not receiving my package for 2 weeks (thinking shipping could be slow) I e-mailed them to find out where it was, pointing out the missing address line, after several e-mails I finally received a reply implying that I had not entered my address correctly. I emailed back pointing out that it was their system error and what were they going to do about it? I have not received any reply - I have been emailing approx weekly and still waiting for a reply and/or my package after 2 months!
I am beginning to wonder if the package was ever actually shipped as the so called USPS shipping number doesn't seem to match the type of numbers from the USPS website to track it, also if it had reached my street address they would have known which apartment by my name (there are not that many apartments in my block and the security service is helpful).
It is very frustrating that there is no phone number to call and they rarely reply to emails. I am about to submit a complaint to Paypal to get a refund...

I ordered and paid on May 22nd for one pattern that I needed in a decent amount of time. With shipping, it came to almost $12. For that price I could have gone to a store and purchased it, but I thought it would be more convenient if it just came to me in a couple of days.

It has now been 3 weeks and they have yet to respond to my emails or send my pattern. I am giving them one week to respond to this complaint or the email I sent them today and then I am opening a dispute with Paypal. DO NOT DO BUSINESS WITH THIS COMPANY!

I orderd two patterns in 2017, it took FOUR MONTH for them to ship the items. I have emailed them(to info@sewingpatterns.com) so many times but no response. Finally I made a overseas call and they said my address was missing zip code and that is the reason why the order was pending. But they didn't do anything at all but just left the order pending, nor read my email?
Now in 2017, I ordered a pattern for maternity clothes for myself six weeks ago and still waiting my item. Since I have received order confirmation by mail, I haven't heard from them yet, even though I keep sending email to and leaving massage on voicemail. As my belly grow, I need to sew my maternity clothes for myself right now, and I will move to abroad soon so I don't know what to do. I am afraid if they ship my item after my baby born...

Have ordered patterns via postal service a few times and had the wrong items sent, or half an order, so decided this time as I was in a rush to order downloadable patterns. Supposed to arrive in your inbox within 15 mins. 2 days later, still waiting. Also no replies to 2 emails sent asking why. I will NEVER deal with this company again.

This company stinks of SCAM. They charged my credit card and I haven't received my order. I am LIVID. No email response, no answer on the phone. sounds so fishy to me I WANT A REFUND!

This happened to me too! Its been over a month now! No one is answering me back when I call or send emails. PLUS I have used them plenty of times before. This is ridiculous, I will never use them again. I will just go to the store or Simplicity.com for patterns.

I ordered a number of patterns ( over $30.00 woth) in January 2017. They charged my credit card in Australia with the cost plus the added postage. I have received absolutely nothing! no contact, no emails, no patterns...Nothing. Great stuff! Will share on facebook!.
Pat Hodgens

Hi.
I apologize that you didn't receive a reply to your email. Are you sure you were sending them to Info@sewingpatterns.com? (as in plural sewingpatternS.com) In any case, please do not hesistate to email me personally in the future if you have any problems or comments about our site and service.

Email Info@sewingpatterns.com and in the SUBJECT line type "For Margot, Please Help" and your email will be directed to me personally.

Thanks!
Margot

I am trying to reach this company via e-mail and phone. No results. Are they alive and if not why do they advertise over the internet? Could not get through their shopping cart, but I did get a call from some IT company saying that there was something wrong with my computer and they would help me fix it. I said no! as I though it was a scam as there is nothing wrong with my computer. PrintSew has NO working phone # listed. S's a TAY AWAY from PRINT SEW, It's a SCAM!

I also wish I had read the complaints on this board before purchasing an item through sewingpatterns.com (I will be bookmarking this site for future checks before I make purchases anywhere!)

I am in Australia and found a pattern that perfectly met my needs, and as it was 'on sale', it was actually cheaper purchasing it and having it posted, than buying locally! What a deal!

However I have never experienced such poor service over a purchase I have made online. The order was placed on 3rd August 2010. An email was received advising that it had been posted on 8th August 2010. 2 emails and phones calls that lead no-where - I havn't received a thing. I have checked throuigh their website and they do make a point that if an address is incorrectly recorded by the purchaser, then they (sewingpatterns.com) are not at fault. I have checked this and I have put in the full correct address (receipt is proof of the address I inputted) for postage to Australia.

I have double chekced the 'ship eLert' they emailed me confirming that my package has been posted, however they have incorrectly recorded my address on that one!

I have sent emails, made unanswered phone calls, and am absolutely sick of this! A simple email response advising me that they were investigating the problem, would suffice to keep me happy, however they can't even manage that. I will be following up with my credit card companies fraud department for online purchases.

I wouldn't bother with this again! I thought it was a great idea because I often have difficulty getting patterns I want where I live. So I put in my order for downloadable patterns. Email arrived within 15 minutes as promised, but it was so difficult to download from the link. It took many, many attempts. Anyway, I printed out the patterns, but i couldn't get the instructions to print properly. I contacted the company, and had a reply the next day - "the instructions are not able to be printed out"! So I had to enlarge them on my PC, and go back and forth from my sewing room to view them. Needless to say, I made mistakes and got really frustrated. The patterns were a mission to tape together on A4 paper, and didn't line up perfectly (to be fair, this is probably just paper movement as is goes through the printer). I found the whole thing very time consuming and frustrating. Won't bother again.

Have ordered patterns via postal service a few times and had the wrong items sent, or half an order, so decided this time as I was in a rush to order downloadable patterns. Supposed to arrive in your inbox within 15 mins. 2 days later, still waiting. Also no replies to 2 emails sent asking why. I will never deal with this company again.

I ordered two patterns from the site almost three weeks ago . I received a receipt of payment but that was it...I never received any shipping confirmation and have yet to receive my patterns. Doesn't seem like it should take too long, as I live in California. Well, the patterns were sort of time sensitive so I got them elsewhere and now I just want my money back. I've been trying for over a week to reach someone, but the phone number just ends up at a shady voicemail and no one will answer my emails (which I have sent an obnoxious amount of at this point). Does anyone actually work at this place? I feel like I'm talking to a wall.

AWFUL SERVICE, SITE. I ordered patterns on Jan 26, called twice to a fishy voicemail (no professional message or designation) and received no calls back. Site has no way to track orders. Had written them off as a fraud, when my patterns (shippe 2/13) showed up...unfortunately, 1 day before my vacation that I sought to make clothes for. I haven't taken the patterns apart yet to determine if they are good or not. NEVER EVER EVER BUY FROM THESE PEOPLE!

On June 20th, 2016 I placed an order for 3 patterns 2 Vogue, 1 Butterick, amt 25.97 plus shipping $6.75. I have called and e-mailed several and have not received any ans. as to why I have not gotten my delivery. order # 550913
This appears to be a scam. Don't buy from them.

Peggy McGeary

DO NOT ORDER FROM THAT COMPANY! I ordered two times and it was hell each time! No confirmation mail, no invoice, the worst consummer service I ever seen! I gave them a new try on feb 5 and it is not looking good at all!

Have ordered patterns via postal service a few times and had the wrong items sent, or half an order, so decided this time as I was in a rush to order downloadable patterns. Supposed to arrive in your inbox within 15 mins. 2 days later, still waiting. Also no replies to 2 emails sent asking why. I will NEVER deal with this company again.

I agree with all the upsetting comments. This must be some third country operated business. I still have not received any answers to my emails. It's impossible to print out these instructions online and worst of all some of the instructions are not in English. You can't get in touch with anyone over the phone, which is pretty fishy. I'm putting a complaint to National Cyber Security.

If you have any questions, please do not hesistate to contact me personally at Info@sewingpatterns.com and subject line "Attention Anne" I will gladly assist you.

I look forward to hearing from you,
Anne

2 months ago I ordered around 20 patterns from them and have received only 11... and even that took waaaay too long to arrive.. i'm from europe but 1, 5 month is too long.. they havent replied to any of the 5 emails i have sent to info@sewingpatterns.com... now i know why they don't have a phone nr on their page!
anyways i tried the nr someone mentioned on this page and they do not answer the phone.. ever...
i too wish ive checked this company before purchasing.. do not buy from them people it is a scam... they basically stole my money from me and obviously i'll never order again...

I ordered several patterns in June. I received four that were what I ordered but they sent me the wrong pattern for the fifth one. I've sent five emails and called four times without a response. I'll never order from them again if they don't make this right.
Their phone number is [protected], at least that's what's on my receipt. When I call, I get an answering machine saying that "extension" is busy and to leave a message.

Unfortunatly, I too did not check out this company beforehand. I ordered several patterns for my 10 yr old daughter 2 mos ago. Timing is everything as these were for a 4-H project and our farm isn't nearly as busy during the winter months-allowing me to help her more. I just recieved an email that patterns were shipped. Nobody responded to my emails a month ago using the email address provided by THEIR WEBSITE. Suddenly my order is shipped now? Had I ordered elsewhere, I could have recieved the patterns, bought the fabric and my daughter could have finished her projects by now. Please do not use this company, I should have known something was wrong when they did not provide any mailing address or phone number.

Hi.

We apologize for your experience.

Please email us directly at Info@sewingpatterns.com and in the subject line enter "Please HELP with my order" and we will get back to you immediately. Are you sure you were sending them to Info@sewingpatterns.com? I assure you that if we would have received your emails, we would have replied to you promptly.
I apologize for your experience and it will not happen again. Your business is very important to us. I hope you continue ordering your patterns through Sewingpatterns.com in good faith and if you have any future concerns or questions, please contact us. If we made an error when sending your order, we want to make it right.

Thank you,
SewingPatterns.com
Customer Service