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Seterus / Can't correct my payment for two months

1 PO box 2008Grand Rapids, United States Review updated:
Contact information:
Phone: 866-570-5277

Seterus have a new system according to the company representative. In March and April 2015 they can not apply my house payment correctly. In March, I have called three times to try to apply my payment correctly. Finally, it is done at end of the March 2015. In April 2015, they have the same problem. I called three times to request apply my payment correctly, the Supervisor, Jeff and other two time with two other representatives said, the only thing they can do is send my request to fix it. So far, nothing is done. The company got my payment on April 1, 2015, today is April 27, 2015. Today, Rhonda one of the representative said, we don't know when we will fix it, no guarantee since they have too many requests to handle. I feel they have terrible service...

Apr 27, 2015
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