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Servis UK / Washingmachine/bad customer service

1 Darlaston RdWednesbury, England, West Midlands, United Kingdom Review updated:
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Bought a washing machine from Argos back in Feb '08. It was a toss up between a moon by indesit or a nice black one made by servis. We opted for the servis as it went better in our kitchen scheme. What a Mistake. Stopped spinning and emptying water in July. An engineer was called and he said it was the module which he changed and all seemed well. He must have been gone 10 mins when it broke again. The same engineer came out following week and this time replaced the programme module. Again all seemed fine. Not gone more than half an hour this time broke again. Came out four days later this time motor had gone and had to order one, yes you've guessed it from Italy. 7 - 10 days we were told 5 weeks on no answer. Rang customer services what a waste of time that was, was told stillout of stock and would just have to like it or lump it basically. Decided to get in touch with argos and it is now temporarily in there hands. Total time without washing machine to date about 6 1/2 weeks. Load of crap do not buy any of there stuff it's ###. All of there staff need proper training on how to deal with the puplic as none of them do. I ended up putting the phone down on who i was speaking toas they had no idea at on what it was like from my point of view.

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      2nd of Oct, 2008
    0 Votes

    i bought a servis washing machine, installed it and tried to do a test wash, the machine did not work, contacted servis who sent a engeneer out, he told me it needs a new mudule which im still waiting for after 3 weeks, havnt even done one wash, everytime i ring it takes 20-30 minutes before they answer, im trying to explain to them iv paid for a working washer not a fualty one but it seems the aftersales people dont seem to understand or care, they dont listen to what you say and are rude. this is not my first servis machine but definatly my last.

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