:) and here is my sad story of Servis customer care or is it customer scare attitude..
My washing machine( bought in April 007) broke down beginning of Nov.007.
Several fruitless attempts to get through to customer service to report this later, I got through.
It left me in awe of the training the representative must have received and survived...boot camp was it?
6 months basic and then off to the advanced training, in how to really get up customer's nose and make them not daring to complain, or report faults. Only the fittest survive!!
End of November the engineer came out, yeay I thought machine will be working again, no more trips to the laundrette.
The engineer kindly informed me that a module had burnt out and needed replacing. Since he did not have such a module, it would have to be ordered, no big deal and shouldn't take too long, a week may be two. Fine I thought, I can handle that even so the machine still holds water, might start to smell a bit.
The weeks went by, autumn turned into winter, the laundry mountain grew steadily..No news from customer service, either they went into hibernation or off to another training session.
Christmas eve, I had to buy another machine, couldn't handle it any more.
I then send several emails to their sales department complaining about the matter and wanting to know what could be done about it, especially since the Servis washer was now in the hall way making a rather unattractive plant stand...still full of water and still broken.
The new year came and in the first week of January 008 I had a call from customer service...the Lady whom I spoke with must have come first in training. She informed me in a very rude and unpleasant manner that the part has been ordered
Last week, end of Feb. 08 another call from Servis, the engineer wanted to come out the part has arrived.
4 months later!!!!
Now the machine is repaired and I want it to be collected from Servis and demand to be refunded in full!
This is simply taking the piss out of customers.