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Servis Fridge Freezer / Customer care ha ha!

1 United Kingdom Review updated:

Purchased a fridge freezer two weeks ago only to have it break down, losing all of the contents. Had to wait four days for an engineer to call - he said the appliance needed replacing. We can not get any joy from the customer care department, as to how long this will take, they just seem to repeat the company handbook like robots ! Even after having the appliance for only two weeks their company policy states that we will not be compensated for the loss of contents either.

We would advise anyone not to purchase a Serves product, it was our first and definitely our last.

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  • Ca
      28th of Sep, 2008
    0 Votes

    Brought a servis fridge/freezer M0263W on 21st July 08 it broke down September 9th and a engineer from servis came out on 12th September and inspected the fridge/freezer and was told that it would be replaced with a new one. Still currently waiting after several phonecalls and servis had no report on the engineer that came to look at the fridge/freezer. Service arranged for another enginner to come and look at the appliance, still waiting. It is absolutely disguisting the way they treat there customers. Quick enough to take your money but any problems they are not interested. Call themselves a company! I would never buy another servis product again.

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