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Facebook review: Didn't give my credit card number but being charge 88

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3:42 pm EDT
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I am trying to get in touch with someone on face book in referece to a discrepancy in my bank account, never gives my credit card number I don't know how they got it. All I get is a recording. I called this number [protected] telling me to go to c.facebook.com/credit and I am not getting through. If you can please call me at [protected] I am more than happy to discuss the issue. I want this problem to be resolve I though facebook was free and I don't know how I got charge and never gave my credit card.I need to talk to someone because I am being charge for something I know nothing about. Thank you and God bless through the blood of Jesus

Update by cloutilda
Mar 14, 2011 3:48 pm EDT

I do need to talk to a fb representaive where as I donot get charge for anything anymore

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

88 comments
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shaylajj spivey
Bronx, US
Aug 12, 2012 3:30 pm EDT

I have not got my credit that was charged to my card for my sim's game and I would like my credit's and refund my money back to my card can someone call me at [protected] thank you...

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shaylajj spivey
Bronx, US
Aug 12, 2012 3:28 pm EDT

I have been charged to my credit card that I did not get my credit for in my sim's game so either refund my money or give me my credits and I purchased with my credit card thank's

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shaylajj spivey
Bronx, US
Aug 12, 2012 3:24 pm EDT

I have purchased sim cash for 8.00 for 72 sim cash that I never got and I want my credit to post can someone help me cause I'm a faithful sim's player... and I want my credit

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Linda Farnum
Brattleboro, US
Aug 11, 2012 6:34 pm EDT

I gave my walmart debit card number for tokens on wheel of fortune and they debited the account and didnt give the tokens. My name is Linda F. My credit card last 4 numbers are 4943 and I would like my $10 credited to the card or the tokens for wheel of fortune. Please contact me at [protected]

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ANNIE KING
York, US
Aug 10, 2012 9:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I WAS CHARGED $99.00 TO MY CARD I, DIDN;T AUTHORIZE YOU TO DO AND IT PUT ME IN OVERDRAFT WITH MY BANK, I WOULD LIKE A REFUND BACK AS SOON AS POSSIBLE IN MY ACCOUNT HAPPEN ON 8/10/2012, I CAN BE REACHED AT [protected] AS SOON AS POSSIBLE TO RESOLVE TIS ISSUE, I THANK YOU IN ADVANCE, WOULD HAVE NEVER DONE THAT

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deloris cook
decaturville, US
Aug 07, 2012 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

wher are my things that i have purched twice once on july 30th and then today aug 7 why are you not giving it to me am getting very upset cant seem to find any one to help with this matter some can call me at [protected] or e mail me at taz1956@wildblue.net this is a problem that i have never had but it is getting very old please can you let me knoe what the problem is soonand it is all on the game farmville that i play all the time

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KEISHA THORNE
Chattanooga, US
Aug 02, 2012 7:20 am EDT

MY CARD WAS TWICE CHARGE BUT I NEVER RECEIVED MY CREDIT I EITHER NEED MY CREDIT R MY MONEY PUT BACK N MY ACCOUNT...

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deloris cook
decaturville, US
Jul 31, 2012 9:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

purched 1, 020 farmcash for 150.00 using my credit card on July 30th and still have not received them got them at 6;48 eastern time the receipt no is 639736 why are they not there the money ihas been took off the card please either refune it back to card or give it on my game farmville have purched before but never a problem why now deloris childress cook

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michelle kelsey
Las Vegas, US
Jul 17, 2012 2:34 pm EDT

got charged way more then what i had ordered, got charged 100.00 when it was only suppose to be 8.00 out of my account for the game sim city please correct this problem . Would be nice to talk to someone about this . Can not afford this .

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rickydwarwick4151
Indianapolis, US
Jul 16, 2012 6:49 am EDT
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click on the provided file and that will be proof positive facebook will not give you what you pay for.

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rickydwarwick4151
Indianapolis, US
Jul 16, 2012 6:47 am EDT
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click on the file submitted and you will see proof positive that facebook will not give you what you pay for.

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michelle franz
, US
Jul 03, 2012 9:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have bought a vanilla gift card ( which is worth 25.00 ), bought it on june26th 2012. you took the money but i did not recieve my coins for my games please fix this... called the company an they said i had to get ahold of you... it has been 7 days now.. the card number is [protected] expired date is 09/20 the last 3 numbers are 484 please get back to me ... michellefranz18@yahoo.com thank you

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danielleb0125
Warren, US
Jun 06, 2012 2:36 am EDT

i left the room for a minute and somehow my 3 yr old boy was able to purchace 615 fv dollars worth $100. i am on disability and don't have enough money to buy and waste $100 on any game. i have 2 kids .

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TRICIA41
Darby, US
Dec 19, 2011 10:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

MY NAME IS TRICIA HOOK I NEED TO TALK TO SOMEONE FAST BECAUSE MY CARD WAS CHARGED FOR USING FACEBOOK I DIDNT GIVE MY CARD NUMBER OUT AND DONT NO HOW THIS HAPPEN OR WHY ITS HAPPENING BUT CAN SOMEONE PLEASE CALL ME @[protected] ABOUT THIS MATTER ASAP

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TRICIA41
Darby, US
Dec 19, 2011 10:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

YES MY NAME IS TRICIA HOOK I CAN BE REACHED @[protected] MY CARD WAS CHARGED FOR FACEBOOK BUT I DIDNT GIVE MY CARD NUMBER OUT TO BE CHARGED FOR USIN THIS DONT NO NOTHING ABOUT THIS AND I NEED MY MONEY BACK SO PLEASE CAN SOMEONE CALL ME LIKE ASAP ABOUT THIS MATTERTHANK YOU MUCH

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michael osea
Sunland, US
Nov 24, 2011 3:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

you charge me 90 dollars in my debit acct but i not purchase anything pls return my money in my debit acct.pls give me a call at [protected] ref # 9425-23-nov 11

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Carlene J. King
Prineville, US
Nov 16, 2011 9:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been charged $1.01 on Facebook when I purchased some gold bars on Garden of Time. The receipt I received on my E-mail said that there was no charge for using my credit card. I would like this charge removed from my bank account and a call about this matter.
Carlene J, King. at [protected]. Thank you for your help with this problem.

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jessicawood
Cathlamet, US
Nov 12, 2011 6:56 am EST

today is friday november 11 2011 and i got charged 2 different times for $10 eachtime for november 12th 2011 what the hell it isnt even the 12th yet.i want my money back in my account all 20 of it.it bounced my account

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c.lockhart
Charleston, US
Nov 02, 2011 6:36 pm EDT

I was play dirty dancing and it made charges to my account I didn't give account information and it wasn't authorized. It charge me over 100.00 and some dollars i would like my money back please. Thank you if you need to get in contact with me my number is [protected]

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charm101us
Palm Coast, US
Oct 27, 2011 9:59 pm EDT

I NEED TO TALK TO SOMEONE FROM FACE BOOK THEY USED MY CREDIT CARD AND I DIDNT EVEN TALK TO ANYONE I WANT MY $150.00 DOLLARS BACK YOU HAD NO RIGHT TO TAKE MONIES FROM PEOPLES ACCOUNT CALL ME BACK [protected] ASAP

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Kehinde Carolyn Adenodi
Brooklyn Park, US
Oct 09, 2011 3:13 am EDT

I will like facebook to return my credits immediately. I was playing Horoscope slots when disconnected. My lucky star bonus was 65 in the bottle before disconnected and 39 after disconnection. My chips was less too. please check and return my credit immediately.
Thanks
Carolyn

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Kehinde Carolyn Adenodi
Brooklyn Park, US
Oct 06, 2011 5:16 pm EDT

I got charge on my Facebook and I really do appreciate if I could talk to somebody to explain why the chip i bought did not credit to slot machine game. The charge is $10.00 and I want my money back in to my bank acct or in the account of the game i purchased. My number is [protected].

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Denise Tharp
Garrison, US
Sep 20, 2011 5:22 pm EDT

The same thing is happed to me...facebook took monie from my card and i did not give thim the right to do this!
I whant my monie back on my cared and i dont know how to do this Please help!

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nicole gilliam
austin', US
Sep 19, 2011 3:23 pm EDT

facebook took money out of my account before i authorized it for pearls on bingo island, i spend way to much money on this game to be done like this, so please either credit my account or give me my pearls that are due to me. thanks

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nicole gilliam
austin', US
Sep 19, 2011 3:20 pm EDT

facebook to money out of my account on a charge i didn't authorize, i eithe need the credit or my money back on my account. thanks

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AIDA VAQUERANO
Falls Church, US
Sep 01, 2011 4:28 pm EDT

I GOT CHARGED 49.99 IN MY CARD FOR SOMETHING I DONT NEED IN GARDEN OF TIMES I ONLY WANTED TO BUY 99 CENTS NOT 49.99 I WANT MY MONEY BACK PLZZ AS SOON AS POSSIBLE IF U CAN GIVE A CALL AT [protected] I WILL SURE APRRECIATED IT IF IT GETS FIXED ON TIME IM TIRED OF CALLING [protected] AND NOBODY ANSWER ME...PLZZ I NEED MY MONEY BACK...TYVM FOR UR HELP...

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Trevor is now a proud father a baby boy
Markham, CA
Aug 25, 2011 5:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

qpdahl is right. Anyone can post, whether they are 5 or 105. Also you said your son did not lie, based on what. What he told you. Basically he told you he did not know real money was being used and he believed you? Well from your latest reply at least you are punishing him for what he did. Next time don't be so believing. Also the 12 year old is not the only one telling you to watch him online. Louis is right, before worrying about what other children are doing online concentrate on your son. When you can actually admit that you are supervising his activities than you can tell worry about another child's internet useage. Still then it is up to the parents not you. I doubt Zach has done anything which cost his parents money. Your however did.

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Lena Thompson
Park Hills, US
Aug 24, 2011 11:59 pm EDT
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the child or teen is not lying - he clicked a button & the system accepted the information. What are you doing answering this question anyway, if you are 12 / I thought this was the form of customer service through Facebook - if there are people older than you that handle these matters then I expect " them" to have the common courtesy to CALL ME PERSONALLY to resolve this matter. I do not expect a 12 year old to tell me that my bank charges will not be discussed - sorry but your comment means very little to me. ONCE AGAIN - lenathompson19@yahoo.com // phone number is [protected]

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Lena Thompson
Park Hills, US
Aug 24, 2011 12:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The weekend of Aug 20, 2011 - A family member, UNDER THE AGE OF 18, was playing Cityville and "bought coins" - he was not aware that he was using real money to play the game. Our checking account now has 8 charges that total $305.00 + overdraft fees (amount unknown until facebook charges clear); also, payments that had money in the bank will have to be paid by overdraft plan due to facebook charges taking that money away + more overdraft fees. I went to the bank and they found the number of [protected] for me somewhere on the bank charges / I called that number and was told by an automated system to contact c.facebook.com / credits. Then to report this has a $25.00 processing fee... THAT IS A SCAM & RIP OFF. I WANT MY CHARGES REMOVED IMMEDIATELY! My debt card associated with any of facebook accounts is no longer active AND I EXPECT A PLEASING ANSWER TO MY CHARGES - REMOVE THEM ! lenathompson19@yahoo.com

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Milly Perez
Bronx, US
Aug 18, 2011 6:33 am EDT

I am trying to get in touch with someone on face book in referece to a discrepancy in my CREDIT CARD I never USE ANY OTHER ZIPCODE WITH MY DEBIT CARD( CALIFORNIA ZIP CODE) number I don't know how they got it. All I get is CHECK MY BANK OR MY CREDIT CARD HOLDER . I. If you can please ANWER ME THIS QUESTION am more than happy to discuss the issue. I want this problem to be resolve I though facebook was free and I don't know how I got charge and never gave my credit card.I need to talk to someone . Thank you and God bless through the blood of JesusLE_COSANOSTRA@MSN.COM

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elizabeth dupree
San Augustine, US
Aug 11, 2011 3:26 pm EDT

I have been charged with things I never authorized Facebook to charge my debit card with.This has put me in overdraft with my bank, how do I correct this problem.this is 2 separate charges of 107.20, 2 charges of 21.40, and 1 charge of 37.50.

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Linda Stephens
Boaz, US
Aug 10, 2011 8:20 pm EDT

my complaint is, i used my credit one time only for tokens for a game on facebook. i had cashed in a very large amount of tokens on game undersea treasures slots. on july 25, 2011, i was running low on tokens, it aske if i wanted more so i clicked okay. i thought my tokens were coming from what i cashed in. i got my discover statement today and it was all charged to my credit card, i would never have done that if i had known this. my husband was very upset, because i had told him games on facebook were free. what can you do about these charges? linda stephens

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ellen sanders
Glendale, US
Aug 01, 2011 10:23 pm EDT

i have had a lot of charges on my facebook account that i did not buy. facebook thru farmville has been charging my account over and over when i did not give permission for them to do so. i canceled my farmville and my face book. i am cancelling any services from facebook immediatly. i need a cancelation number and the date. also i would like to know why you would not let me remove my credit card number? do not try and charge my account as i canceled the card. you have 24 hours to respond, mu e-mail is jaynehusgen@yahoo.com. this is very wrong to just charge the card when your system feels like it. please understand i am working with the fraud division at my bank to get my money back.

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sandra natal
Bossier City, US
Jul 16, 2011 8:44 pm EDT

some one placed charges on my credit card and how do i go and correct this problem its 104.00 thaking out my account with out my permison please help i didnt have it in there anyway thanks for understand this problem.

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ruthellen
Anna, US
Jul 04, 2011 2:24 am EDT

I did not purchase $200 in credit to facebook I ususaly charge $50 or &20 for poker. What happened!

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pone david
deltona, US
Jun 30, 2011 7:35 pm EDT

just return credit

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pone david
deltona, US
Jun 30, 2011 7:33 pm EDT

i purchase the special you had on farmvillie from my debit account i had 185 credit went to play army attack all my credit was gone i been trying for five day now been getting a run around i will not buy another credit until they are put back your mistake own up to it and fix it DAVID

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brenda iwuagwu
Dallas, US
Jun 17, 2011 12:32 am EDT

was charge money on my debit account, didnt authorize it. Date June 15 20011 @ or around 5 30 p.m.need my money back in my account Need to talk with someone about this matter can some one please call me @ [protected] Thank you so very much. Brenda woods

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felicia goodwin
Philadelphia, US
Jun 09, 2011 10:35 pm EDT

On this date 6-9-10 at about 4:30 or 4:50 i use my credit to purchase city cash to play the game and buy land the game is city ville the first purchase was $20.00 for 179.00 city cash then i purchase $50.00 for 465 city cash... I did not get the city cash for my $50.00 call my bank and the money was taking out of my account call the number that the bank gave me and it sent me to you can some one please give me a call at [protected] thank you...

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cortes
North Miami Beach, US
Jun 09, 2011 10:23 pm EDT

Im writing this complaint because Facebook had charged me $200.00 and it does not even say for what ;I did not buy anything that had cost $200.00 i need for someone to explain why [protected]).