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4.3 816 Reviews

HomeAdvisor Complaints Summary

22 Resolved
142 Unresolved
Our verdict: With HomeAdvisor's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:37 am EDT
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HomeAdvisor Misleading leads

Service Magic offers a lead service that contractors pay for. This month I paid service magic $300 for leads for work that I preform. Out of the $300.00 $182.00 were junk leads leads. Some of these lead you could not get a hold of the customers, 2 were real estate agents the just wanted bids for bargain tool tho promote the sale of a home. Several were for people that want repair work on project that needed replace. they would not refund or credit my account. These are not honest lead source and is a rip off. They do not educate the people on the sites in what kind of services they need. I want fix a job that needs to be replaced I will not rip someone, if they are suggesting a repair on an item that needed to be replace it is that can't afford it. So now I waste my time & money to tell these people not to waste their money because it will not hold up, so now I am the one who is being ripped off. They deduct money for your account as you receive lead so after they have my money they have the power. They are miss lead committing fraud & are harassing people.

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SMSupport
Golden, US
Jun 06, 2011 11:14 pm EDT
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Good afternoon Joe –

It sounds like you had a very frustrating experience with ServiceMagic and I am sorry to hear that you did not see an ideal return on investment. We do have a credit process in place and will issue lead replacements on a case-by-case basis. Some of the examples you have provided can be reviewed to see if it is eligible for a lead replacement. I am concerned about the frustrations you have stated and would like to speak to you further in detail. Please feel free to contact me at 303.963.8066 or mblack [at] servicemagic.com.

Thank you,

Mandy Black

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SMSupport
Golden, US
Jun 06, 2011 11:11 pm EDT
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Good afternoon Joe –

It sounds like you had a very frustrating experience with ServiceMagic and I am sorry to hear that you did not see an ideal return on investment. We do have a credit process in place and will issue lead replacements on a case-by-case basis. Some of the examples you have provided can be reviewed to see if it is eligible for a lead replacement. I am concerned about the frustrations you have stated and would like to speak to you further in detail. Please feel free to contact me at 303.963.8066 or mblack [at] servicemagic.com.

Thank you,

Mandy Black

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SMSupport
Golden, US
Jun 06, 2011 11:08 pm EDT
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Good afternoon Joe –

It sounds like you had a very frustrating experience with ServiceMagic and I am sorry to hear that you did not see an ideal return on investment. We do have a credit process in place and will issue lead replacements on a case-by-case basis. Some of the examples you have provided can be reviewed to see if it is eligible for a lead replacement. I am concerned about the frustrations you have stated and would like to speak to you further in detail. Please feel free to contact me at 303.963.8066 or mblack [at] servicemagic.com.

Thank you,

Mandy Black

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12:07 am EDT
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HomeAdvisor Bad Service

Called a phone number for a contractor and was linked to Service Magic. After working with them to send people out so i can get quotes on a siding job, windows, deck, and many others. That same night my wife got a call from a person that couldn't speak English and was claiming he was from Service Magic, Or maybe Service Magic gave him our number to call us for a job. Well after about a minute or so my wife was feed up b/c she had no clue what Service Magic was and what this guy was trying to sell her. Since the ph# was unavailable on caller id. This gentleman just couldn't speak a word of English.. So that just set her off. After I explained to my wife what Service Magic is about. She got pissed that service magic gave our number to this type of company...How can we have work done, if we can't understand what they are selling? Just doesn't make any sense...It's like they gave our number to anybody.

Then we had a siding company come today and explain to me after he was 30 minutes late that the estimate he's giving me will cost $100.00. When I spoke to the contractor the day before they said it was free. And Service Magic was told I was looking for companies that provide free estimates.. So today was a waste having contractors from service magic spend 2 hours at my house and not give me a written estimate and wanted to charge me for it..

Also, I'm having problems with the contractors complaining to me when the show up and ask how many other contractors came out for bids on this job b/c i used Service Magic. I don't think they should even ask that type of question.

So after about 4 contractors that i spoke with that Service Magic provided. Only one of them has been professional and I would even consider giving the job. Since when I asked for his credentials he was more than willing to give me them and several references.. Others just got mad, and said look at their website on the work they do and about their company.

Hope this helps you all out! And if you use this company you get better results.. I will say the girl from Service Magic is very helpful, goes above and beyond getting me the contractors, But I just don't feel that the contractors they are sending are top-notch and I think most of what they are sending is anybody who is willing to pay Service Magics fees..

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Valerie
Valerie
, US
Sep 15, 2008 11:52 am EDT

This company supposedly provides a "Service Guarantee", but when I presented them with a problem with the "professional" I hired via their web site, to pour our concrete driveway, they pursued my complaint up until they would have to pay the cost to me. They had me pull together all kinds of documentation and even had the professional's own admission, but still did not reimburse me the cash I was out, which was $500.

Service Magic is not reliable nor are all the so-called "professionals" they list on their site. DO NOT USE SERVICE MAGIC!

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clydesmom
Pittsboro, US
Jul 19, 2012 2:40 pm EDT

They don't check these people out at all. When I went to file a complaint with the BBB on the company they had recommended I saw there were already complaints filed against this company. When I informed Service Magic of this they said they don't check with the BBB! Service Magic is a scam!

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homeontherange
New York, US
Sep 27, 2010 1:32 pm EDT
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I had the same kind of problem with a roofer I hired through ServiceMagic. I just checked and he is still with them.

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4:18 pm EST
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HomeAdvisor I hate ServiceMagic

I used ServiceMagic for a couple of years! My disappoint comes from the fact that consumers cannot contact me directly and being apart of ServiceMagic does not promote my website! I paid a lot of money and only received 2 jobs in a couple of years. They ate away at my profits monthly! I tried Angies List and got a few jobs, but the money issue again. Also, homeowners could not find me unless they paid! A friend told me about another company, Contractor Community. I signed up with them and it did not cost me anything. So I figured I had nothing to lose. I got a free website that they host and the leads were free. I have to admit I have not received a lot of calls, but I have a free website and I did get a couple of jobs. They were smaller, but what the heck it is free. I am also in the Yellow Pages. That is very expensive but I do get a few calls from that. I guess you should be in multiple areas. I recommend Contractor Community.

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TrueBlueContractors
Rock Hill, US
Feb 25, 2011 3:47 pm EST

TrueBlueContractors is the OPPOSITE of lead generators. We provide a certificate that is used to close homeowners. Contractors have to pass a REAL annual background check and any leads you get are free and organic; meaning they are real people, really looking for a contractor. Check us out and please call with any questions or concerns. www.TrueBlueContractors.com [protected]

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9:45 am EST

HomeAdvisor Contractors are a rip off

They sent out my number which I did not give them. Along came some contractors and supposedly did some work on a leak on my roof, but would show me NO proof. They wanted to charge me again to come out and take pictures for Directv to reimburse me. They would not take my calls. They are a complete rip off. Stay away from Springfield Roofing, total rip off. Showed up at my door without an appointment and proceeded to check my roof at my request. Took pics of the damage but not the repair as a "courtesy" and wanted to charge to see what I paid for. Rip off!

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9:39 am EST

HomeAdvisor Lied to me

Was a Service magic professional for 2 yrs. I had great reviews, and I even got them another contractor buddy of mine to sign up w them. Recently owed them some money, and I made sure i paid it back only to be told that they needed to do a background check. When they did the background check it revealed a bankruptcy from 2yrs ago...the same month I signed up. I was open and honest with the sales lady and told her I was going through it and she said it wouldn't be a problem. I was one of the highest rated contractors on there but because of something in my personal life I am not eligible until 2/12 to re join them. Service Magic doesn't do what they say, they only care about there money and keep contractors with bad reviews on their site and just kicked off a good one. So CONTRACTORS BEWARE!

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6:50 pm EST
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HomeAdvisor buyer beware

Buyer beware! Why would you even consider buying a service from a company that sells the same leads to other companies in your area. It promotes compitition for your products and services. It appears that "service magic" is only concerned about their bottom line!
Clearly there are other means to promote your company!

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7:10 pm EST

HomeAdvisor Rip Off

Service Magic is a joke. They do not screen their contractors. I used a drywall installer tehy recommended as a licensed contractor. This clown hung the drywall backwards and then proceeded to mud and tape it.
They just caused me to have to get someone else from Only Licensed Contractors.com and pay the guy $500 just to correct this mess. Don't believe service magic when they say these people have licenses even if they have the license number listed. The clown has a license number lsited, but when I checked after he destroyed the drywall, the license did not to belong to him. I would have done better looking in the yellow pages.

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Germiona
, US
Sep 12, 2009 4:56 pm EDT

I recently found Service Magic on the internet as a company which "screens" contractors and supposedly puts them through a rigourous check. (I was seaching for a contractor who could pour an addition to my existing driveway. I received the name of one contractor through this agency. I contracted and paid for a 4 inch deep concrete addition. I received a 3 inch addition!

When I called the complaint department at Service Magic, the representative seemed very concerned to help me. Then I was referred to a "specialist" named Holly. She proceeded to put me through three months of requests for photos of the "work" done, faxing the contract, e-mailing information etc. I provided everything she requested from me, in good faith, and was patient.

She needed to have estimates from other contractors who could repair the shotty concrete work done by their client. I provided all of that.

Bottom line...four months of complying with her demands and she told me that she was closing the complaint. (The policy of Service Magic is to review problems and are permitted to allow up to $500.00 to compensate and/or repair inferior work.) She said that my problem didn't qualify for any monetary compensation because the concrete workman said that I wanted a 3 inch thick slab. (Even though I provided the contract to her, that clearly stated that I was to get (and had paid for) 4 inches!

WHAT? The company is a rip-off. They falsely advertise the scrutiny of their contractors, and lead you to believe that they stand behind their workers. After months of leading you on and requesting all information...then never plan to pay you or act as your advocate in a dispute.

Avoid this company at all costs. They do not deliver what they claim and falsely represent their policies for dispute resolution.

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clydesmom
Pittsboro, US
Jul 19, 2012 2:49 pm EDT

Their resolution process is a joke! Don't waste your money with anyone that Service Magic would recommend. It's a scam!

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SMSupport
Golden, US
Jan 11, 2011 9:09 pm EST
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Hello Janice,
My name is Angela Doss and I am the Online Customer Liaison here at ServiceMagic. I am sorry to hear about your experience and we would like a chance to speak with you in regards to the issue.
We verify and screen all potential member businesses including searches for criminal convictions, sex offender registry, state-level licensing, insurance, civil judgments and others. We then collect direct feedback from homeowners through ratings and reviews.
In the event that we find that this contractor is fraudulently using someone else’s license; this does violate our terms and conditions and we will pull that service professional from our network if that is the case.
If you could please contact me directly so I can research this for you that would be greatly appreciated. I can be reached directly at adoss@servicemagic.com or at 303.963.8125
Best regards,
-Angela Doss

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Good Tydings
, US
Sep 16, 2010 6:25 pm EDT
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All companies that sell leads to contractors are conartists. All they are interested in is selling each lead to as many contractors as possible. That is how they make thier money. They don't care about the quality of the work or that the customer gets 50 calls from contractors. They sell the same lead for months. I used one of these companies and they sent me leads that when I called the customer would tell me that the work had been done months before. This happened on several occasions.

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uspvteyes
Lakeland, US
Dec 15, 2009 2:50 am EST

Service Magice are crooks from the word go. They con people out of their names and sell them to contractors. Every time they do this they rip of 2 to 4 contractors.
They have ads that say they do this and that. They don't do any thing.
They send spam out by the thousands from many companies.
When the Hiolidays are over I'm going to start working on a Law Suit aganist them.
Every one should get on board and we can stop this scam.
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A
2:54 pm EST

HomeAdvisor Watch out this is theft!

I signed up to get leads... I am a small local contractor and have 28 years experience in my local community.

I gave servicemagic all of my information...

they stole my online traffic by taking over all of my google page, yahoo, aol, and other search engine info. They changed all of my SEO work to their contact info. And then sold it to my competitors! and me. Think about paying someone for your own repeat business! and sharing it with your competitors too. and profiting from your very demise!

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Cjturner
st. augustine, US
Feb 07, 2011 11:33 pm EST

FRAUD - they did the same to our company. I have contacted the Colorado State Attorney! They have also hacked into our phone system and are redirecting our phone calls. You better check your phone lines! I will be letting the State Attorney know that there are others our there. BEWARE

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11:57 pm EST
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HomeAdvisor Business ethics/ moral

I am glad I am not the only one that has complaints about Service Magic. I spent $11, 000 in adversting with them and they dropped me like a wet noodle. They do not support contractors at all and are a rip off with leads. We need to stop this company and make contractors and consumers aware of what a scam they are running. The leads are a joke, yes we received some legigite leads, but what a battle it was when we hit the dead end ones, or the contact information was incorrect. what have you. They will give you a replacement lead but never your money back!
Contractors beware and exam and quesiton every lead.
Consumers know that we pay a fee for you lead information and most of the times it is not cheap. 9 out 10 leads I spoke to had no clue that we get charged for there information (which is not a problem, but the amount we are charged is) watch out if it is an exclusive lead that you as the contractor are the only person who receives that information. Ask the consumer if anyone else has called them, they will tell you the truth.

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Hilsdon Photography
Washington, US
Feb 22, 2011 2:00 pm EST

So true! I wish I had read up on their complaints before I signed up with them.
They gave me bad leads, told me I hadn't followed up on leads they never gave me.
I was extremely responsive with anything that came through. My response time to contact a potential client was on average about 3 minutes. Not one lead turned into a qualified potential client.
Then, when I stopped my contract with them, they continued to advertise their number, website and contact info next to my business name. I have repeatedly called and emailed them to rectify this issue. They tell me someone will call within the hour, but no-one calls back.
One Year after stopping service, I still have their number next to my company name all over the web.
DO NOT sign up as a contractor with this company.

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steve holmes
Silver Spring, US
Jan 22, 2011 3:58 pm EST

I aggree, We as "Quality contractor" need to do something. This service is hoorible and is designed for small companies with no over head that can absorb such a cost. I hate them but the internet as we all know difficult to get 1st position on google...blah blah blah...They are eveywhere "Service Magic" they seem to have a unlimited budget, and they are seen on every directory, first page on my search engines...its like a monopoly...Im tired of them... It would be different if the quality of the leads were better...but most are tire kickers...or you cant reach them and I call them as soon as I receive them...Ever thought of this...T
hey are using your website to advertise throughout the internet...who knows if you are getting those leads? They are suppose to be exclusive t=for those...I doubt it.

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SMSupport
Golden, US
Nov 30, 2010 9:59 pm EST
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Hello Amimi-
My name is Angela Doss and I work in customer service here at ServiceMagic. Thank you for your feedback, I'd like to have the opportunity to speak with you in regards to your situation with us. If you could please contact me directly at 303.963.8125 or at adoss@servicemagic.com; that would be greatly appreciated.
Best regards,
-Angela Doss

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11:40 am EDT
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HomeAdvisor Meaningless service guarantee

Service Magic referred to me a roofer who did an awful job. The roof leaked, he did other work wrong, the roofer didn't finish the job properly, and he had a nasty attitude as well. So I went to Service Magic and they did absolutely nothing. They could not help me because I had to have another roofer redo the work! You'd think that would be a reason to take action. Instead, it is the opposite.

I gave him a bad writeup which they did not add to his rating, and he is still on the site. I know that because I contacted the site later and pretended I was someone else wanting a roofer (there is no other way to find out).

Service Magic says the work is "guaranteed, " but that's just advertising spin. It is nothing more than a referral service in which contractors pay for leads, and there is no screening whatsoever. After I had this problem, I called repeatedly and asked for a supervisor and got no return calls.

Oh, and to make things worse, just before I was about to sue this jerk I contacted Service Magic to verify the current address of the contractor. Again, I got NO return call.

P.S. Expect an "Angela Doss" to respond to this complaint, oozing with sympathy and saying what a terrible exception to the rule my complaint and the dozens of others are. I notice she responds to every complaint about Service Magic. Instead of having this lady ooze sympathy after it's too late as a meaningless public relations gesture, they should live up to their promises when there's still time to do something.

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Update by homeontherange
Sep 27, 2010 1:25 pm EDT

I just discovered that there is a simple way to find out if a contractor is a member of Service Magic. They have something called "screen a pro." I just used that website and discovered that this clown is STILL a member of Service Magic.

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clydesmom
Pittsboro, US
Jul 19, 2012 2:52 pm EDT

How is Service Magic still in business? It is such a scam! They are a complete joke!

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K
12:42 pm EDT

HomeAdvisor Beware

I needed a plumber for a new hot water heater and some other repairs. I was referred to one through Service Magic. This guy was a joke. He left us with so many problems that we now have to get another plumber. The price he gave me over the phone was not what he charged and the way he installed the water heater is a joke. The hot water pressure is terrible. When he installed my new faucet he broke out the bottom of our sink and wanted to be paid for installing a new one. He relocated the dryer vent by cutting a crooked hole in the floor and just shoving the vent through it. He did not go under the house to attach the vent cap or secure the vent to the joist. He did not seal around the vent opening either. We are disabled and had fix the problem.

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TheFinalWord
Tallahassee, US
Mar 16, 2011 9:59 pm EDT

Called a phone number for a contractor and was linked to Service Magic. After working with them to send people out so i can get quotes on a siding job, windows, deck, and many others. That same night my wife got a call from a person that couldn't speak English and was claiming he was from Service Magic, Or maybe Service Magic gave him our number to call us for a job. Well after about a minute or so my wife was feed up b/c she had no clue what Service Magic was and what this guy was trying to sell her. Since the ph# was unavailable on caller id. This gentleman just couldn't speak a word of English.. So that just set her off. After I explained to my wife what Service Magic is about. She got pissed that service magic gave our number to this type of company...How can we have work done, if we can't understand what they are selling? Just doesn't make any sense...It's like they gave our number to anybody.

Then we had a siding company come today and explain to me after he was 30 minutes late that the estimate he's giving me will cost $100.00. When I spoke to the contractor the day before they said it was free. And Service Magic was told I was looking for companies that provide free estimates.. So today was a waste having contractors from service magic spend 2 hours at my house and not give me a written estimate and wanted to charge me for it..

Also, I'm having problems with the contractors complaining to me when the show up and ask how many other contractors came out for bids on this job b/c i used Service Magic. I don't think they should even ask that type of question.

So after about 4 contractors that i spoke with that Service Magic provided. Only one of them has been professional and I would even consider giving the job. Since when I asked for his credentials he was more than willing to give me them and several references.. Others just got mad, and said look at their website on the work they do and about their company.

Hope this helps you all out! And if you use this company you get better results.. I will say the girl from Service Magic is very helpful, goes above and beyond getting me the contractors, But I just don't feel that the contractors they are sending are top-notch and I think most of what they are sending is anybody who is willing to pay Service Magics fees..

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clydesmom
Pittsboro, US
Jul 19, 2012 2:54 pm EDT

Service Magic is a total scam. They are a joke! Do not do business with these people!

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homeontherange
New York, US
Sep 27, 2010 1:40 pm EDT
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PS Just found out there is something called "screen a pro" you can use to find out if a contractor is on the SM network. My crook roofer still is, and I'll bet that plumber still is too.

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homeontherange
New York, US
Sep 23, 2010 7:48 pm EDT
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Let me elaborate on that a little bit. After Service Magic failed me, I hired another roofer to fix the job, and it cost me $1350. Suing the roofer for that in Small Claims.

So what are you going to do, Angela Doss? Reimburse me for the $1350? The "limited service guarantee" is $500 max, if you jump through all the hoops (first having to beg the incompetent repair guy to pretty please do it right this time) so even if you did make a p.r. gesture at this late date it wouldn't begin to cover the cost.

Another thing people ought to know. Take a look at the actual "limited service guarantee." http://www.servicemagic.com/rfs/aboutus/serviceGuaranteeDetail.jsp Oh it's "limited" all right. It's so full of loopholes it's a pretzel. Look at one of them: it doesn't apply "For breaches of contractual obligations or agreements between you and the service professional." Since all bad workmanship is a breach of contract, (an implied warranty), you're just basically out of luck.

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homeontherange
New York, US
Sep 23, 2010 7:26 pm EDT
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Oh please. It's too late. I'm suing the guy. Save your p.r. gestures for the people who haven't been conned already.

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SMSupport
Golden, US
Sep 23, 2010 4:10 pm EDT
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Hello Home on the Range-

I am sorry to hear about your circumstances and I would be more than happy to try to amend your situation as well. If you could please contact me directly that would be greatly appreciated. I can be reached at 303.963.8125 or at adoss@servicemagic.com.

Best regards,

-Angela Doss

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homeontherange
New York, US
Sep 22, 2010 1:18 pm EDT
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Re the previous comment: what a hunk of bull. I had a similar problem with Service Magic -- a terrible roofer. Once it became apparent that they would have to actually live up to the so-called service guarantee, Service Magic pulled a vanishing act. I had to take the roofer to court. Avoid!

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SMSupport
Golden, US
Sep 17, 2010 1:15 pm EDT
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Hello-

My name is Angela Doss and I work in customer service at ServiceMagic. Thanks for your feedback. We take the professionalism of our member businesses very seriously and I apologize that your experience did not meet your expectations. I would like to help amend your situation; but I will need you to send me your information. It would be greatly appreciated if you could please contact me directly at 303.963.8125 or at adoss@servicemagic.com.

I look forward to hearing from you,

Best regards,

-Angela Doss

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2:55 pm EDT
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HomeAdvisor &The worst way to earn business&

1. Non-refundable membership cost

2. False leads sent to you, charges applicable and non-refundable

3.Consumes lead charges from 3-4 different contractors or companies, non will be refundable

4.they call "credit back to your account" not your bank account, the account with Service Magic, the money in your bank account will never be credited it has already been charged.

5. You will be sent leads that are not in your category or leads that are old, in the meantime, you will be charged for the lead and you will call to claim a false lead or a lead that does not belong in your category, in the meantime you did pay for the false lead and the "credit" you had from the previous lead will not be used instead your "credit" just grows, in other words you will never see your "credit" decrease just increase and your bank account decrease.

6. They claim contractors nationwide are and have grown thanks to Service Magic, that these contractors will happily continue growing with ServiceMagic's service. You ask for these "happily growing contractors" information and you will notice that they will start a dodge and dance move, this "growing contractors" are a false advertising pitch that makes ServiceMagic grow.

7.You call to cancel your membership, knowing that they will keep your non-refundable membership, (which is OK, you knew that when you signed up), but, you want to cancel membership because you don't want to be paying for false leads, so you have money in your "credit" once you cancel you will not be reimbursed your credit back to your bank account. ServiceMagic will keep your money, as a matter of fact they try talking you back into their membership for free, they want to keep lynching off your bank account with false leads.

I will never ever be or do any "ANY" business with Service Magic, I feel sorry for Service Magic on how they earn their business, I hope that this helps contractors or companies looking to partnership with Service Magic, don't do it! you will come back to this page and elaborate on this post and explain your own experience.

"Service Magic" a bad business partnership, bad business conduct, unjustifiable charges, overall Service Magic will grow with bad business practices, They are the mold that grows!

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3:33 pm EDT

HomeAdvisor Deceptive sales practice

Do not fall for their deceptive sales practices. Do not work for them. Stay as far away as possible from this company. Lastly, do not give them your SS# or your credit card number! You have been fairly warned! I have heard so many other complaints against this company from so many people. The same complaints are giving out private information such as SS# and credit card #'s to finding that some contractors are still paying for leads when they are no longer part of the system. You still pay even if you do not land the job. No thanks, one more dot.com scam and very poor customer service.

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Rencon enterprises
lafayette, US
Mar 04, 2011 6:17 pm EST
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Sevice magic is a modern day scam artists, telling you ane thing then do another, they are scaming the contractor, sending wrong lead info, not chegking out the consumer, when they are not ready to do any work for 6 months, taking your money first, than wanting to credit you 2-3 weeks later. Misleading you from day one, because if you new how they take your money an you have no control, an you have to fight tooth an nail to get it back .You would be smart an never join. Take it from me, thay have burned me for the last $50.00 they will ever get from me. PEASE, DONT BE TAKEN IN BY THEM.!

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Rencon enterprises
lafayette, US
Mar 04, 2011 6:03 pm EST
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I am a General Contractor Renovation Construction Enterprises Inc. i have just canceled with them over the fifty dallor they took from me over a lead that was no good. They have mislead me from the begining .Do not fall for their deceptive sales practices. Do not work for them. Stay as far away as possible from this company. Lastly, do not give them your SS# or your credit card number! You have been fairly warned! I have heard so many other complaints against this company from so many people. The same complaints are giving out private information such as SS# and credit card #'s to finding that some contractors are still paying for leads when they are no longer part of the system. You still pay even if you do not land the job.

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noscamsplease
Middletown, US
May 26, 2010 5:51 pm EDT
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I have to agree and from the customer's side. I dont think they do the checking they said, because one contractor got listed who ripped me off big time and horrors he was listed! There is no way they checked him out for good work, ethics, and all the supposed list they have. I dont like that they charge the contractors so much for just a lead (should be less) and its a conflict of their own interest OBVIOUSLY to reject a bad client (that means loss revenue to them).

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1:14 pm EDT

HomeAdvisor Unprofessional painter

Painter did not have all the supplies to do the job and walked on my hardwood floors with paint on shoes. He misrepresented his credentials. A nice kid but not professional. Very messy and I won't use Service Magic again. He did not do what he said to me he would. A small job-to clean and paint my radiators. You should screen out your applicants.

Heating Radiators were suppose to have been scaped and sanded with one coat of primer and one coat of finished paint. He only had finished paint and just scraped theradiators the loose paint.

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clydesmom
Pittsboro, US
Jul 19, 2012 2:58 pm EDT

We got ripped off by company they recommended - went to file with BBB and discovered complaints had already been filed against this company - told Service Magic and they said they don't even check with the BBB. Stay away!

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homeontherange
New York, US
Sep 27, 2010 1:38 pm EDT
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I had a similar situation with a roofer, and I just fond out (using their "screen a pro") that he is still with Service Magic. AVOID!

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noscamsplease
Middletown, US
May 26, 2010 5:53 pm EDT
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I dont think they do the checking they said, because one contractor got listed who ripped me off big time and horrors he was listed! There is no way they checked him out for good work, ethics, and all the supposed list they have. I dont like that they charge the contractors so much for just a lead (should be less) and its a conflict of their own interest OBVIOUSLY to reject a bad client (that means loss revenue to them)

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9:50 am EDT

HomeAdvisor Lousy leads

In the past two years I have gotten 20+ "leads" from Service Magic for architectural services. Exactly 1 resulted in an actual job. I was only able to actually speak with 5 of the leads and those were only tire kickers. If Service Magic would contact the lead to verify they are real and actually interested in the service they inquired about, the lead quality would be vastly improved, but obviously they take in more money by providing junk leads to their "service professionals". I would not recommend Service Magic to anyone who doesn't want to waste their time and money.

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R. Southard
Troy, US
Oct 15, 2010 5:55 am EDT

Service Magic’s whole system is predicated on greed and profit. I sometimes think they solicit people to submit bogus leads, just so they can charge for them. I have had a few conversations with their contractor reps in regards to the lead quality and it seems to be disregarded. With a growing number of unhappy contractors and consumers you wonder how long they are going to stay in business.

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4:54 pm EDT

HomeAdvisor Horrible house cleaning

Horrible RUSHED job. Finished our 2500sf house in 2 hours. Dust and dirt everywhere. Sink was a mess. Did not touch the toaster oven, didnt put the microwave back together and I have no idea how they took it apart. They left their dirty rag on my kitchen counter. Used the same 2 rags for the entire house leaving films of dirt over everything. When I approached them and said they were not doing a good job and were rushing they said that they do not have enough time to do it all and it would take a couple visits to get it clean. They said they dont organize or place things in neat piles, which is all I asked, due to the fact that folks dont like their things touched! So, every room I left undone was still undone when they finished. They were very offensive when I said I was so unhappy. Still ended up paying 75 dollars for a horrible job. Left with saying everyone else is happy who she works for and good luck finding someone. She was horribly unprofessional.

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Baffledcons
roselle park, US
Jul 12, 2010 1:17 pm EDT

Long story short. Service Magic is garbage. They tell you they are going to help you and resolve your issue but do absolutely nothing. The person I was dealing with said she would be in contact with me and I gave her the benefit of the doubt and she never got back to me a month and a half later. The fencing company All In One Fence Co, used cheap material and my stockade fence is falling down 4 months later. You are better off going off of a referral or a business you can see in passing that is established because these companies can tell you anything. When you need to contact them they dissappear, . This fence comes with a one year warranty and repairs. I now have to pay out of pocket to have it fixed

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3:54 pm EST
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HomeAdvisor Scams

ServiceMagic.Com is a scam. Bad leads, no refounds or credits. No prescreening of contractors like they claim. I think the Fed`s should investigate Service Magic and close their doors. Complete Ripe-Off for contractors and home owners alike!
I should know as I was a Plumbing Contractor that tried their service. Closed my Account, Never looking back!

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2:12 pm EDT
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HomeAdvisor Not posting negative comments

I used ServiceMagic.com to locate a masonry contractor to do some work on my property in NJ. I used a recommendation from their website considering the plethora of positive reviews on their site. The contractor turned out to be far different than the glowing reviews on the site. Frankly it was a disaster. I then posted a negative review on ServiceMagic.com to ensure that truthful, factual information was available for anyone looking to use this contractor in the future. ServiceMagic.com touts their review capability to allow consumers to properly evaluate contractors on their site based upon actual work performed. A nice unbiased feature I thought.

After several weeks of my review not being posted I contact ServiceMagic.com to see what the hold up was. They told me it was still in the review process. I called them a week later, they said they don't have a record of it. I sent it again, waited a few weeks and after not hearing from them again I called them. They told me someone would contact me shortly to ensure that the review was accurate as they don't want to post negative reviews unless it's screened first. I never got a call.

ServiceMagic.com derives the lions share of their revenue from vendors who use their services such as web site creation/management and referrals. As such they are high incentives not to damage those relationships by posting negative feedback. It should be clear to anyone on the above sequence of events that this is the case. I've given up on trying to get the negative review posted and instead am going to tell everyone I know not to use service magic.com as you are getting a completely biased picture of vendors which is in direct opposition of what their stated purpose is. Shame on you ServiceMagic!

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clydesmom
Pittsboro, US
Jul 19, 2012 2:34 pm EDT

We also found out too late. Their resolution process is a joke! We were totally ripped off. They need to be thoroughly investigated and put out of business - probably should do jail time!

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iluvscrat
South Russell, US
Oct 13, 2010 9:17 pm EDT
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I have enough trouble finding good contractors on my own...I would have probably checked out ServiceMagic but now I certainly won't. Thanks for the warning!

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Joe918
, CA
Apr 14, 2010 9:42 am EDT

Thank you for posting your warning. Unfortunately, I found it too late! A few weeks ago, I found a contractor, called 800 New Look thru SermiveMaigic.com to do roofing and siding on my house. They did roofing, but left nails everywhere on the roof. They installed some roof vent caps, but did not cut vent holes under the caps. When doing the siding, they turned all my aluminum awnings into trash. They awnings provided nice shades to my front/back porches and windows, costed over $5000 orginally. The contractor originally promised to keep or work around the awnings, but they eventually ruined them into pieces lying on the ground. I complained to ServiceMagic by posting negative rating and reviews, but they all went nowhere! Apparently, ServiceMagic takes money from contractors, not from consumers like me. Therefore, they are on the side of the bad contractors and unwilling to disapplease them. This $8000 lesson for me is: NEVER use ServiceMagic.com again!

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12:36 pm EDT
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HomeAdvisor Taken for a ride

After a good start with Servicemagic things went south FAST. Wasting our time as contractors with fabricated, cohersed, or incorrect leads is unforgivabe. Yes they tell the customer that they will not have to pay, yet they do not inform them the us, the contractor pays(yes everyone that recieved the lead). In addition they claim that the lead gets sent to 3or 4 contractors, this is bunk, I know of 6 fellow contractors friends that have recieved the same lead. There response was that different peope from the same companys were calling. I personally know this is not true. Ive been debating cancelling the service for quite some thime as Ive had my leads shut off for over a year due to there deceptive buisness practices and after reading other complaints, I made up my mind. My advice to any contactor thinking of joining (DONT ) ! Unless you have time and money to waste. Stu co GTC Mass.

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2:49 pm EDT
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HomeAdvisor Do not rely on them

We relied upon Service Magic's recommendation of a Contractor based on their "10 point Prescreening Service Guarantee" and hired one of the four recommended to repair our deck. When our contractor first showed signs of reneging on his commitment, I contacted Service Magic which stated that this particular Contractor was no longer with them, and that they had no way to encourage his compliance. They had not notified me that he was no longer a recommended contractor. When he abandoned our project (and I have found out since, did shoddy and incompetent, even dangerous repairs in the limited work he did perform) I complained to Service Magic with a phone call and email. They have not returned by emails or calls.

Do NOT rely on Service Magic - They do NOT stand by their contractors and are apparently a gloried advertizing agency.

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homeontherange
New York, US
Sep 27, 2010 1:49 pm EDT
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I hired a crummy roofer through ServiceMagic. Even though the roof leaked, not only did SM not live up to its service guarantee, but kept the roofer on its listings and he's there to this day. I gave crappy feedback and it was not put on their listing.

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ALEX OJEDA
Norwalk, US
Jun 26, 2010 10:33 pm EDT

I CONTACTED service magic AND WAS GIVEN LEADS IN THE WRONG AS WELLAS WORK THAT I CALLED THE FOLLOWING DAY AND TOLD THAT THAT WORK HAD BEEN DONE FOR SOMETIME, CATEGORY CALLED THEM TO INFORMED IMMEDIATELY OK YOU ARE CREDITED FOR THAT AND PROMISED TO CORRECT THE PROBLEM BUT CONTINUED TO GET THIS FAXES SEVERAL A DAY GOT HOME AND SAW AGAIN THE PROBLEM CONTINUED i ADVICE THEM DISCONTINUE THE SERVICE THE NEXT DAY THEY ARE STILL COMING WENT TO MY BANK AND WAS INFORMED THAT $140.00 SOME HAD BEEN TAKEN FROM MY ACCOUNT i THEN INFORMED THEM THAT STOP THEM ADVICE i HAD TO CANCELED THE CARD AFTER 3 WEEKS AGAIN IT ALL STARTS UP AGAIN o THEN CALLED FOR THE 2ND TIME AND INFORMED I HAD SUSPENDED THE SERVICE AND NO MORE WAS TO BE SENT, TOLD THEM THAT i HAD CANCELED BUT TO NO AVAIL IT KEEPS COMING, i SPOKE W/ SOME ONE IN COLORADO AND THEY AGREED AS TO THE CALLS WHERE THE ONES i COMPLAINED NOW AN AUGMENTED BILL SHOWS UP FROM A COLLECTION FIRM I WILL BE FILLING A COMPLAIN WITH THE (BBB ) BETTER BUSINESS BUREAU TO HAVE THEM CONTACTED AS THEY CONTINUE THE HARASSMENT AND I HAVE EVERY ONE OF THE LEADS i GOT ON MY FAX MACHINE IF ANY ONE WOULD CARE TO READ AND SEE HOW YOUR COMPANY FAILED TO ACKNOWLEDGE THE PROBLEM FEEL FREE TO CONTACT ME AND RECTIFY THE PROBLEM
SINCERLY ALEX OJEDA

HomeAdvisor Customer Reviews Overview

HomeAdvisor is an online marketplace that connects homeowners with local service professionals for home improvement, maintenance, and repair projects. The platform offers a variety of services, including but not limited to plumbing, electrical work, landscaping, and remodeling. Users can browse service providers, read customer reviews, and request quotes directly through the HomeAdvisor website. The service aims to simplify the process of finding and hiring trusted professionals for home-related tasks.

HomeAdvisor In-depth Review

In summary, HomeAdvisor is a very useful platform for finding and hiring home improvement professionals. It offers a wide range of services and is generally easy to use, although the quality of service providers can vary. Pricing is not always transparent, but the site's features, like customer reviews and mobile app, add to its reliability. Now, let's dive into the details.

1. Overview of HomeAdvisor

HomeAdvisor is a digital marketplace that connects homeowners with local service professionals to carry out home improvement, maintenance, and remodeling projects. It is a helpful resource for finding pre-screened professionals.

2. Services Offered

They offer many services including plumbing, electrical work, landscaping, and more. Each service is well-categorized, making it easy to find what you need.

3. Ease of Use and Website Navigation

The website is user-friendly. Navigation is intuitive, with clear categories and search functions that help users find services quickly.

4. Quality of Service Providers

Quality can vary as HomeAdvisor does not perform the services themselves. They do pre-screen professionals, but user discretion is advised.

5. Range of Services and Specialties

They have a broad range of services, from common repairs to specialized tasks. This variety is a big plus for users with diverse needs.

6. Pricing and Value for Money

Pricing is not directly listed as it depends on the service provider. Users can request quotes to compare value for money.

7. Customer Service and Support

Customer support is available, but experiences may vary. Some users report excellent service, while others have faced challenges.

8. User Experience and Interface

The interface is clean and modern, contributing to a positive user experience overall.

9. Reliability and Trustworthiness

HomeAdvisor is generally reliable, with a system in place to verify the credentials of service providers.

10. Booking Process and Scheduling

The booking process is straightforward. Users can schedule appointments directly through the website or app.

11. Customer Reviews and Testimonials

There are many customer reviews available, providing insights into the experiences of other users with specific service providers.

12. Response Time and Communication

Response times can vary, but HomeAdvisor aims to connect users with professionals promptly.

13. Mobile App Functionality

The mobile app is functional and convenient for booking and managing services on-the-go.

14. Coverage Area and Availability

HomeAdvisor services are widely available across the United States, but availability can vary by specific location and service.

15. Guarantees and Warranties

Some services come with guarantees or warranties, but these are provided by the individual service providers, not HomeAdvisor itself.

16. Comparison with Competitors

Compared to competitors, HomeAdvisor has a large network of professionals, but it may not always be the cheapest option.

17. Pros and Cons

  1. Pros: Wide range of services, user-friendly website, and mobile app.
  2. Cons: Quality of service providers and pricing transparency can be inconsistent.

18. Final Verdict and Recommendations

If you need a home service professional, HomeAdvisor is a good starting point. It's recommended to read reviews and compare quotes to ensure you find a reliable provider that offers value for money.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with HomeAdvisor in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with HomeAdvisor. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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Phone numbers

1877 800 3177 +1 303-963-7200 More phone numbers

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