Menu
Service Electric
Service Electric Customer Service Phone, Email, Contacts

Service Electric
reviews & complaints

www.sectv.com
www.sectv.com

Learn how the rating is calculated

1.7 6 Reviews

Service Electric Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Service Electric's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Service Electric has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Service Electric. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Service Electric reviews & complaints 6

Sort by:

Newest Service Electric reviews & complaints

ComplaintsBoard
E
5:10 pm EDT

Service Electric modem rental

After renting a modem for years, I decided to purchase my own and return their modem. They said it would be checked 'in house' to determine if it works and I would be charged for the modem if it did not. I was called within 4 hours saying they tested it and it was deemed broken therefore I had to pay. I picked up the modem, brought it home called se to hook it back up and of course my modem works. After weeks of the northumberland manager not returning my phone calls, I finally got a call and they say they can not do anything else and the $50 credit is all they will offer, despite that it works. Such poor customer service. Buyer beware do not rent their modems.. At this time we have contacted a local lawyer to work on solving this dispute. I have spent at least $297.50 on rental fees over the years which is well over what the modem likely costs. To resolve this se will refund all fees that my account has been charged. It seems like a lawyer is the only way to resolve this dispute but maybe this complaint will be read by someone important and it will make a difference. I have documentation of all phone calls, paperwork provided to me and other documentation showing se never actually even tested the modem. We have all the evidence we need to prove the modem works. As a consumer, this ordeal has had an economical and non-economical impact and I would have liked this resolved on 1/17/2019 when the modem was initially returned. I spoke with a se employee on 3/18 to discuss paying a partial bill while the modem issue was being disputed; it was agreed that could pay part of the bill. On 4/4 our internet was shut off in the middle of a work day which is the location of my business. The bill had to be paid to regain service. This is again an example of poor communication since my calls were not returned by a manager and se just shut internet off without speaking to me first.

Read full review of Service Electric and 1 comment
Hide full review
1 comment
Add a comment
T
T
tres219
Wilkes-Barre, US
Jul 06, 2023 11:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

SE is the worst they just left and the issue was not resolved. The older guy was a condescinding @@@@. I CANT WAIT TILL OTHER COMPANIES OFFER SERVICE IN MY AREA!

ComplaintsBoard
J
11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Service Electric employee and company

The installation employee called me 4 minutes prior to arriving at my house. I missed the call and he showed up within minutes leaving a note saying "sorry we missed you". I called the company back because I was promised a phone call 30min before arrival "per company policy". The guy did not want to come back but I guess they made him since he called me and said he was on his way back. Once the guy arrived he looked at my cable outlet and angrily said "this is useless to me!" Then proceeded to tell me that he already wasted an hour on me and he is only working to 12:00pm today. Which he stated a couple times with an angered tone. I proceeded to explain that he was supposed to call a half and hour before he arrived and he yelled over me stating that he is only working until 12pm. He walked out of my apt. To his truck and I locked my door, being that i was alone with my 3 little children I did not feel comfortable with him coming back in.. I quickly called the company to make a complaint and ask for a new person to come out. While on hold the employee came back to the door and I told him I was on the phone with his company. I proceeded to ask him his name and replied "they will know", he then started laughing and left. I later was told that his name is Judd ... I then made my complaint over the phone and was told I would be given a call back. I never received a call back or another employee to install my services.

Read full review of Service Electric and 1 comment
Hide full review
1 comment
Add a comment
T
T
tres219
Wilkes-Barre, US
Jul 06, 2023 11:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sadly, some of them are really rude, makes me wonder if its the same @@@@ that just left my home.

ComplaintsBoard
R
2:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Service Electric internet

I have been getting bad internet since December 2016 its now the end of April and after getting kicked of the internet time after time I decided to call service electric cable and ask them what's going on I have the most cable box's and the highest speed and paying the most money in my area why am I having problems with my service they informed me its a bad signal someone can come over in a week..! I called the next day after my buddy told me I own a house you rent and when I call them they come to his house in 1 hour I called back demanded a supervisor to send someone fast they they told me OK we can send a technician the next day from 12 to 5 I called off work and waited until 6pm and called them to ask what happened they informed me that they cancelled and I asked why didn't I get a courtesy call they could not answer they inform me that the issue is not in my house it's outside in the street I told them why didn't they just tell me that I didn't have to stay home and wait for them when they weren't even going to show up and for the amount of money I'm spending on service I should have at least received a courtesy call everytime I call service electric cable since I went and do not own I am treated unfair even though iPay just as much as any other good customer and never missed a payment just alone in service iPay almost $2, 000 a year for bad service and unfairness and the customer service representative wanted to give me $20 towards my next bill when I alone have lost in 4 months $600 plus a day's pay of work making it almost $800 I thought that was a snack in the face and up to this moment I don't even know when they're coming to my area to fix this issue very poor service

Read full review of Service Electric
Hide full review

Is Service Electric legit?

Our verdict: Complaints Board's thorough examination reveals Service Electric as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Service Electric stands out for its commitment to quality and security. Clients considering Service Electric should delve into its customer service record to gauge compatibility with their expectations.

Service Electric earns 91% level of Trustworthiness

Perfect Trust Endorsement: Service Electric achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Service Electric has registered the domain name for sectv.com for more than one year, which may indicate stability and longevity.

Sectv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sectv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sectv.com you are considering visiting, which is associated with Service Electric, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Service Electric have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Service Electric has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
R
9:09 am EST

Service Electric customer service for broadband cable provided bt sectv

SECTV changed its billing system. They sent an e-mail to re-enter auto bill information, however, a customers current account needs to be re-established. This requires a new customer number. The only way to get a new number is to call customer service and perhaps visit the office. Customer service does not answer calls. You get placed on indefinite hold, there is no call back system, the website does not work and yet they send e-mails to pay bills with incorrect guidance to do so.

Read full review of Service Electric
Hide full review
ComplaintsBoard
R
7:10 pm EDT

Service Electric blocked out channel 24, a news station.

Why do you want to charge for the channel 24 news station? We pay enough money as it is & there are too many sport stations on & TV Cable don't have very many good stations on anymore. I can't help but wonder if this has something to do with the GOP & Democratic Candidates. I have enjoyed watching the debates & sparring but this doesn't warrant an increase in money from us viewers. I'm really upset. I like all 3/4 News stations. I hope you'll reconsider this. Thank you

Read full review of Service Electric
Hide full review
ComplaintsBoard
S
10:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Service Electric - crappy customer service

I have tried to call their customer service number for months, since Dec 2009 and can never get through. Once in months of trying after hours I got through to an actual person who siad the billing department was closed. I explained to tham that I had been trying for months and if he could have some one call me. That was more than a month ago (today i...

Read full review of Service Electric and 8 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Service Electric customer service

Phone numbers

+1 (610) 865-9100 +1 (800) 242-3707 More phone numbers

Website

www.sectv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Service Electric?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Service Electric Customer Service. Initial Service Electric complaints should be directed to their team directly. You can find contact details for Service Electric above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Service Electric. Discuss the issues you have had with Service Electric and work with their customer service team to find a resolution.