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Serta review: Poor service! 44

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12:00 am EDT
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I purchased a Serta Pillow Top Mattress about 2 years ago and it is sagging and it has been turned on a regular bases. What can I do. This was a 2,200 dollar mattress.

Plz advise smb!

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44 comments
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hollie sims
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Dec 01, 2007 10:51 am EST

DO NOT buy a serta mattress unless you love pain.

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hollie sims
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Dec 01, 2007 10:05 am EST

We have the same problem (Serta). We originally purchased a pillowtop king size. The wrong one was delivered. It was replaced with a defective mattress which cost us 50.00 for delivery. This one was also defective. It caved in on one side and my wife and I call it the torture chamber. Something kin to water-boarding. I wonder if I could get the aclu in on this? I will do all I can to deter anyone from purchasing a serta , maybe even take this $1600.00 mattress to the parking lot in front of the store and put my own display together for future customers. What do yall think?

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EM Wethy
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Sep 06, 2007 5:28 pm EDT

We also have a 2 year old Serta Pillowtop mattress which cost of set was 1800.00. We called the store we bought it from they sent out two service tech's to look at the pillow top which has moved 3 to 4 inches away from one side and is now folded over and over lapping the opposite side. It is actually moving and shifting so it is sagging and uncomfortable and can not lay on the one side because there is no pillow top 4 inches from the edge or you roll off.
Techs agreed that it was a problem and should not be like that and said they will give the report to management. Management called and said that is normal wear and tear for a 3 year old mattress and I said oh ok good so mine is a problem then because it is only just turned 2 years old? Oh no ma'm I meant to say 2 years old. I said I figured someone would not want to cough up the repair or replacement on that 15-20 year warranty who should I call Serta and they said yes. Called Serta and they said they have to go with the store's resolution and can not do anything. So folk's I no longer shop at that stor or will purchase a Serta product. Boycott both! I have spread the word to everyone I know at how disgusting it is they do not stand by their products and are rip off's. I have filed a consumer complaint and sleeping on an air mattress until I can afford to buy another mattress for another 2 years. Where is our consumer protection here?

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Nancy Minton
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Aug 06, 2007 10:04 am EDT

I also bought a Serta pillowtop two years ago and it is doing the same thing. My husband and I are both within ideal weight ranges, and I have a Kinkaid bed with four huge wooden legs on the bed frame, and four additional posts supporting the center. I have the original warranty information and the Law Tags, but Serta will no longer deal though the furniture store where I made the purchase because they do not carry Serta anymore (WONDER WHY?). Serta wants $35 check to LOOK AT the mattress and an additional $114 to deliver it, IF they decide it needs replaced. The warranty information brochure says absolutely nothing about any such charges and I would bet a court would rule in my favor. After what I'm reading on line about them- forget it.

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