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CB Mattresses Serta 104 Avenue Northwest 11331, Edmonton, AB, T5K 2S1, CA
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Serta
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Serta

104 Avenue Northwest 11331, Edmonton, AB, T5K 2S1, CA
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12:48 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Serta - Sagging Mattress

I purchased a new boxspring and mattress set at The Brick Mattress Store on June 9, 2008.

The mattress has been sagging in the middle for several weeks. I contacted the store and was told there was nothing that could be done. ("unless the sag is more than 1.5 inches"). Because it is new, I do not feel it should be sagging at all, let alone placing a "sag" measurement on the product.

I paid $900.00 for this bed and feel it should not be "sagging" already. The bed I had previously was half the price and lasted 15 years with no problem.

I would like the mattress replaced with an equivalent model.

Thank you.

Vaughn Maye
[protected]@shaw.ca

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SILVERTON, US
Jan 10, 2009 4:54 pm EST

the venders warranty is always included with the mattress and all venders ask for a 1.5 sag you must always read the warranty when you buy a mattress no matter how much they cost .

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