Serta Creekside Mattress And Box Springsboth sides slope from center

M Review updated:

purchased st creek ept km mattress and box springs .
requested that the box springs be cut down 3-4 inches so thgat small wife coud get into bed easier. we assumed this was done however we find that we now have a high center to the bed and we constantlw roll from side to side from the middle outward. could it be a mattress problem or a box spring problem?
this isa serious problem for us (we are both 82 years old).
i have not contacted penny' of purchase was 07 03 09 .order #oco7977 for delivery. purchase price $1254 .62 inc. tax and delivery.


  • S
      Jun 29, 2010

    I have the same problem with the high middle of mattress. I have a
    CA King. Also I have a problem with the indentation diamonds on the mattress and I feel them every night. I have contact JC Penny's and the have sent me a 19 page instructions and warannty form to complete and send back.

    I did purchase their mattress pad which extend the warranty for a total of ten years.

    I purchased mine in Oct. 2009.

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