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Serpentini Chevrolet of Strongsville
Serpentini Chevrolet of Strongsville Customer Service Phone, Email, Contacts

Serpentini Chevrolet of Strongsville
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www.serpentinichevystrongsville.com
www.serpentinichevystrongsville.com

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1.7 6 Reviews

Serpentini Chevrolet of Strongsville Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Serpentini Chevrolet of Strongsville's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Serpentini Chevrolet of Strongsville reviews & complaints 6

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6:10 pm EDT
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Serpentini Chevrolet of Strongsville Customer service

Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and disrespected nearly every step of the way. It started with our first visit to Serpentini Chevrolet in Strongsville where we met with Jon Kostandaras. While friendly and courteous, Jon refused to answer our questions via email, instead insisting we come to the dealership for the answers. A week or so later, we stopped by the Serpentini Chevrolet to meet with Samantha Shemple, who followed up on a Kelley Blue Book offer to buy our car. Unfortunately, even though we mentioned this when we arrived, no one went to get her and we were redirected to Josh Channell, who initially seemed interested in helping us find a vehicle. Unfortunately, this took a turn for the worse after we became a more interested in a vehicle. We were at the dealership with our young children and repeatedly mentioned that we needed to leave soon because it was getting late. Josh, and the gentleman he introduced as his manager, Willis Tabron, wouldn’t let up. They refused to offer us the amount for our vehicle even though Samantha Shemple said, “This is the minimal price that is offered and we may be willing to pay you more for your vehicle. We are very serious about buying your vehicle TODAY!” The only good to come out of this meeting was that we had tentatively agreed to a price, pending additional information I was to call about the next day.
After calling Josh the next day and unable to come up with the information, Josh checked with “my manager” and assured me that we could proceed with the deal and to come back to the dealership that afternoon. Before we ended the call, I confirmed two things with Josh, 1. That the deal would proceed according to the tentative price offered the day before and 2. That all numbers would be fully explained to me prior to proceeding any further. I also asked that we proceed with the transaction in a timely manner. We set a time of 4pm on Friday, March 25th.
When we arrived at our set time we were greeted by a 30 minute delay. When Josh finally met with us, he said the paperwork was being worked on. I reminded him of our conversation earlier that day about the price and explanation of the numbers and he said we’d discuss it soon and walked away. After another 30-40 minute wait, Josh told us the finance manager, Kara Lee Rundle, was ready to discuss everything with us. After being introduced to her, she said she had nothing to do with the pricing, nor explanation of the numbers and that it was already written up. The price was over $2, 200 more than our agreement! Further, Ms. Rundle boasted about how much business Serpentini Chevrolet did with the finance companies and, basically, that we were just a number. She also told us she was on the phone with the finance company for 20 minutes trying to get us a top finance rating. Since I have an 817 credit rating, I can’t comprehend why she had to work so hard at it. I also would assume this call to the finance company would fall under her job responsibility. So, in essence she was bragging to us that she was doing her job! At this point, after being lied to and disrespected by virtually everyone from Serpentini Chevrolet, the prospective joy that should come with bringing home a new vehicle was ruined. My wife and I were totally disappointed, our kids were crying and we should have turned and walked away at that point. Josh told us he was disappointed we felt that way and would do anything to get a “completely satisfied” grade on his survey. I explained that he probably should have thought of that before he lied to and disrespected us. He further insulted us by offering us a free oil change in return for a “completely satisfied” grade!
The next step in the process was with Terry who was responsible for reviewing the operation of the vehicle. Although I felt she did an inadequate job at this, I couldn’t tell because she had a strong odor of smoke and cheap perfume and I was more concerned of her smelling up my new car than anything she had to say about the vehicle.
After leaving the dealership, there was no follow up or apology from any of Serpentini Chevrolet’s representatives. In fact, the only correspondence was from Josh Channell who texted that our trade in was to be wholesaled. I waited over two weeks to complete this survey in hopes that someone from Serpentini Chevrolet would contact us to apologize and try to offer compensation or at least an explanation for their actions. The silence coming from Serpentini Chevrolet was deafening to us and solidifies our feelings on this dealership. In our employment we interact with many people each day in Serpentini Chevrolet’s demographics and will make it a point to relay our experience to anyone in the market for a vehicle.

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10:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Serpentini Chevrolet of Strongsville Service Fraud

Every time I take the car back for warranty repairs I have to return a few days later because the problem comes back. Took the car in for a sound coming from the suspension and the receipt and service desk claimed they replaced a tie rod end- well I jacked the car up a few days later and the tie rod end had not been replaced. The service desk personel lie, cut corners, perform unauthorized repairs, and can be insulting especially to females. Serpentini does not deserve to be in business. Took the car to Pat O'Brien Chevy in Westlake even though its alot further, but the staff was so much better and they earn every dollar they charge you.

Read full review of Serpentini Chevrolet of Strongsville and 1 comment
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Tom needs new rug
Cleveland, US
Jul 08, 2011 6:46 am EDT

Serpentini Chevrolet Service and parts are really run by Ganley, this is a little known fact and believe me Ganley has the worst service departments anywhere. They love to sell you things you don't need and will screw you anytime they can. It all comes from the top at Ganley AKA Ali-Baba and his 40 thieves.

ComplaintsBoard
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12:57 pm EDT

Serpentini Chevrolet of Strongsville Bad Business

We'll here we go! I went in wanting to see a new Impala on October 26, 2008. I probally would have bought it if the salesman wouldn't have played a game. First of all he told me he would be right back after we found the car I wanted and he never came back. So I went inside, I asked for a sales manager. The attitude from some guy sitting around some desk was so horrible I just left . He told me "we'll I have no idea who is helping just walking and see if you can find him, if ya can't come back and if I have a salesman available he will then help ya out"! What the hell is this they had a total of four salesman standing around some car inside not doing anything. So I left and went to another dealership yesterday and bought a new Impala just the way I wanted to.. Walked in, test drove, talked about figures I wrote a check. Walked out completely happy as the way I was treated was the opposite of that other place.

Being a part of a large corportation within the Strongsville community you would think that business in Strongsville would like to keep money withing the community. We'll sometimes to get the hospitality that is honorable you have to buy outside of the community!

Patricia

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Is Serpentini Chevrolet of Strongsville legit?

Our verdict: Complaints Board's thorough examination reveals Serpentini Chevrolet of Strongsville as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Serpentini Chevrolet of Strongsville stands out for its commitment to quality and security. Clients considering Serpentini Chevrolet of Strongsville should delve into its customer service record to gauge compatibility with their expectations.

Serpentini Chevrolet of Strongsville earns 91% level of Trustworthiness

Perfect Trust Endorsement: Serpentini Chevrolet of Strongsville achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Serpentini Chevrolet of Strongsville has registered the domain name for serpentinichevystrongsville.com for more than one year, which may indicate stability and longevity.

Serpentinichevystrongsville.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Serpentinichevystrongsville.com you are considering visiting, which is associated with Serpentini Chevrolet of Strongsville, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Serpentini Chevrolet of Strongsville has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Serpentinichevystrongsville.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The serpentinichevystrongsville.com may offer a niche product or service that is only of interest to a smaller audience.
  • Serpentini Chevrolet of Strongsville protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
12:40 pm EDT

Serpentini Chevrolet of Strongsville Financing

I went in there thinking that they were the best dealership and after 7 hours of all the games I started to doubt whats is going on. After said and done I bough the car, understanding I don't have the best credit.

Yet I was never approved they lead me to believe that I had the loan no one told me that I needed a co signer. I had the car for 4 weeks all they did for several weeks is just call me and asked me to get a co signer with a better score. So I wondered what now? I am a gm employee and had an approval through GMAC for some first time buyer program. But for some odd reason they wanted to play games and ask me for more money down that what I really needed. So what I did was call my mother whom works at GMAC and find out what was going on. She stated its looks like they are trying to get advance they can not get through GMAC. I was pissed at this point and took the 2009 chevrolet Malibu back. Number one what the heck is a bank fee and why is the price over the sticker price. Anyways good luck trying to rip off someone else. I bought my 2008 chev malibu and at gms with no bank fee with 2500.00 down with no co signer. They stated that is wasn't bad credit it was just limited!

Before you buy from this place make sure you know what is going on!

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Update by jessica williams
Oct 29, 2008 12:45 pm EDT

Its me again! This place its nuts to say the least, being a women and young its almost like they tried to take advantage of that fact... SERPENTINI IS HORRIBLE DO NOT BUY HERE!

I bought my 2008 chevrolet Malibu 2LT at Pat O brian chevrolet they were the best. No games, no over sticker, up front and honest!

Jessica Williams

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12:35 pm EDT

Serpentini Chevrolet of Strongsville Auto finance fraud

Issue #1 illegal finance tactic, fraud?

Recently they have increasing their consumers income. They have been raising their income so their debt isnt more than what banks allow for the customer to buy the car! This is highly illegal! They have been having the customer sign a blank credit application. The finance managers are a huge part of this activity.

So if a customers income is only $2200. A month but they score well and their debt is more than whatever the percent can not be over. They will raise the income to get it to balance. Then if the bank asks for proof of income they will try to get this waived holy, , , , , , , illegal.

Issue #2

The have been using a long time illegal form to help customer buy a car. This this form isn't helping anyone.

Straw deals- they have a customer for whatver reason whethr it be bad credit, lack of credit, score, income, whatever it is. They can not buy a car, so they press for a co signer which is ok, but when they find out that the only way they can make this deal is to kick off the original buyer,

(The one that came in wanting to buy the car)

They kick off the original buyer and sell the car to someone that is not making the payments nor do they live at the same address and most of the time have no relation to one another. This a pattern imagine if they are increasing the income and pulling a straw deal.

Wow...Double whammy here- common practice for this dealership

Eventually they are going to get caught and audited by the ftc, fbi and the ohio states attorney general. We wonder why our economy is so bad?

Read full review of Serpentini Chevrolet of Strongsville and 5 comments
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N
N
NICE TRY
,
Oct 28, 2008 2:52 pm EDT

THAT'S SUCH A SAD, SAD STORY. I AM TRULY TOUCHED. NOW GO TELL IT TO SOMEONE WHO CARES !

C
C
CHEESE LINE
,
Oct 28, 2008 2:49 pm EDT

SORRY BRO, SOUNDS LIKE YOUR A LITTLE SALTY YOU GOT FIRED !

J
J
JUST HAPPY
,
Oct 24, 2008 5:20 pm EDT

I ain'ts no rockit siontist but it seems likes use needs to finds a news place to works.

J
J
jzee-
,
Oct 24, 2008 5:15 pm EDT

SOUNDS LIKE YOU'RE JEALOUS YOU AREN'T GETTING THEIR DEALS. MAYBE YOU NEED TO FIND A NEW EMPLOYER !

J
J
jzee-
,
Oct 24, 2008 5:14 pm EDT

SOUNDS LIKE YOU'RE JEALOUS YOU AREN'T GETTING THEIR DEALS. MAYBE YOU NEED TO LOOK FOR A NEW EMPLOYER!

ComplaintsBoard
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10:07 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Serpentini Chevrolet of Strongsville - Financial Law Tactics Fraud

By Ohio law you must disclose to the customer their exact payment before going into finance department. No ranges can be given for this exact reason. They use what is called a bridge or legging the customer. Their from for doing so is called a Purchase Summary form and if you pulled every single deal that they have eve written you will see this form and...

Read full review of Serpentini Chevrolet of Strongsville and 11 comments
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Serpentini Chevrolet of Strongsville contacts

Phone numbers

+1 (866) 273-7048 +1 (866) 295-0294 More phone numbers

Website

www.serpentinichevystrongsville.com

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