Serenata Flowers
reviews and complaints

I received a bouquet of flowers today from some friends to cheer me up as I wait for some hospital results. Unfortunately the quality of the flowers is extremely poor and I am so disappointed for my friends.

The bouquet is advertised on the internet as being delivered in bud, but this could not be further from the truth as you'll see from the photos, many of the roses are already brown and one was completely dead. When unwrapped many had shed some of their leaves.

The bouquet also contained something broken, I'm not quite sure what it is as it's in peieces.

Absolutely horrendous service. Flowers should have been delivered yesterday and despite emails to Serenata still no delivery. Even the Managing Director Martin does not care. i have used them before and they were good. Yodel Couriers are the culprit but Serenata choose to use an awful Courier Company so they need to sort the issue out. NEVER AGAIN WILL I ORDER FROM THIS COMPANY!

Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!

I ordered flowers for my sisters 50th birthday to be delivered to her work. She works in a king George hospital. The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. There are no flowers. The company are saying the flowers were delivered. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. I will never order flowers online again after this experience. I wish I had of seen some of the other comments on this company before I ordered the flowers. How can companies get away with this. ?

I have just tecieved within the last hour pink roses of which almost every head has visible browning of petal edges. Not acceptable quality in my view. Weather aside, they were also packaged with went scrunched up green paper towels as their only source of moisture/water. Not likely to have provided any real moisture for them!
Really disgusted and am certain the sender will be equally unhappy with the poor quality of product and packing. I trust you can correct this rather than my having to raise with them .

I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very disappointed the roses are fully open and brown at the end of the petals I don't want to upset my friend so I hope this can be resolved ASAP it very upsetting when someone does a lovely gesture and someone spoiling it
Sonia Healey
19 Silverton Close
Hyde
Cheshire
Sk14 3DG

ID JD0002253898142302
Middleton

Ref PO: [protected]. (Saturday 28th July, 2018)

I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do.

I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday!

Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met.

I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly.

It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter.

This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!

I received a bouquet of flowers on my birthday from my daughter on 23rd July 2018.

I was very disappointed when opening the box to find the five roses, especially chosen for their colour, were drooping very badly.

What can you do to compensate this please?

Thank you for a quick response.
[protected]@gmail.com

Barbara Lefevre
5 Candlefield Road
Hemel Hempstead
HP3 9UW
U.K.

Steven taylor-hayward
ROSE cottage
Ffrwd road
ABERSYCHAN
PONTYPOOL
Np4 8pj
[protected]@hotmail.co.uk

I am extremely unhappy at your service. I ordered the delux 12 red roses and card for my 12 year anniversary with my partner to be delivered on 7th July 2018. The only surprise was they never arrived. Your courier notes that they could not access my property which is nonsense there is no lock on my gates and besides I was here all day waiting and the instructions i left on your website was to leave on doorstep. In addition I cannot get to speak with anyone just an email system which responses are cold an unfeeling at the fact that they have ruined our day. The responses are we cannot guarantee the delivery as in our terms and conditions but you don't say this when I ordered and payed for delivery for the 7th! I am not happy with the service and would like this to be logged as a formal complaint and expect a response as per your organisational policies.

Steven Taylor-Hayward

Misleading website makes you believe what you're ordering will in fact be delivered on time - yet my delivery was not! Ordered thur june 21 & received conf email at 17:43 ordered ref [protected] / delivery june 23rd / guaranteed courier delivery : nowhere did it say "might not" be delivered on time... Received conf when I tracked delivery sat am that courier had picked up flowers... Why were they not delivered on sat23rd as ordered?

I am totally disgusted! My husband had a cheese and olive hamper from SA through Serenata and the olives were leaking so badly...oil everywhere. On inspection both sides of the security tape were undone/torn and had obviously been tampered with and the jar opened up.
This is a health and safety issue and I would like recompense and an explanation. I wouldn't dare consume the olives!
The photos enclosed show exactly what the jar looked like on delivery...I have pulled out the tags out to show how it was tampered with. This could not have happened on route.

My colleagues from work sent flowers and I didn't get them. They said they left them on the portch. I don't a porch. I have s secure door. My colleague Chris Anderson ordered them and I didn't get them. I think this is bad as my work colleagues care and wanted to send me flowers as am off sick. I live in a flat Chris contacted the company and they give no resolution.

Can you please help us

Thanks

Anne

Firstly I was charged £59 for an order of £29. Obviously I wrote to the company via the site. This was a week or so after mother's day.
Needless to say i've had neither reply nor refund.
I then ordered another £29 bouquet for a client. This being the case I actually saw the flowers. I can provide photo evidence.
Absolutely pathetic for the price and roses dying after a couple of days. Shameful.
Will somebody from this sham of a company now respond? I expect compensation and a refund because i've actually been. Quite a good customer up to this.
Let's see shall we?
I will now contact my bank to deal with this appalling situation. Never again either.

My daughter who lives in Dubai ordered flowers from yourself for mother's day the flowers you sent where very few and what flowers I got some was already dead and the others where dead and he Day after. I took a photo and sent it to my daughter she was disgusted. We have used you shop quite a few times and never had a complaint before the address is 8bridle court St. Helens Wa95as could you sort it out please

Hi my name is mrs Ruby Rundell my sons name is lewis Rundell I was recently diagnosed with a brain tumour with 6 months to live so this would have been the last mother's day with my son which I wanted to b a memorable one, the flowers were appalling I was devastated for my son 4 carnations arrived with a wooden stick through the middle of it and the box they came in was so badly bashed my son paid £25 for 4 coronations I. Could have bought them from Asda for £1.99 I have since contacted Serenta flowers 20 times I have asked for a refund but there not giving it to my son they want to send the same flowers again I am livid

Flowers delivered on13-3-2018 by dpd
To KA7 4SF, delivery no.1550 [protected]
Flower quality not up to standard, 3 roses were not fresh and turning brown, 5fressia were too far opened, 3 gerbia were drooping, oasis was virtually dry.
The bouquet appears to have been made up with poor quality flowers, not up to usual standard.
A refund or replacement would be preferred resolution.

Flowers arrived on time for mother's day but were wilted & rose petals were brown. They were completely dead 3 days later. My mother said they were rotting from the inside out like something was inside them eating them! I contacted serenata with my concerns and was told there was nothing they could do because I didn't email them right away. Second time I have ordered flowers from here which have arrived this way, used to recommend them but not any more. In my mother's words "don't waste any more money buying from them". Very disappointed in the flowers and even more so with the response I received. I will not be using this company anymore after being a customer for several years.
Not all customers can get photos uploaded straight away to complain when something is wrong, especially not when it is an elderly woman who can't work technology!
Flowers do not match quality as advertised, I have added a photo from the website and an actual photo of what arrived.

Order Number [protected]
I ordered flowers and chocolates for my Mum for Mothers Day and she has still not received them, . I get notifications of failed delivery but not explaining why. They then tell me they're sending the flowers chauffeur driven and then another email saying failed delivery. This keeps going on and all I can do is keep sending emails to the help center. I can't call and speak to anyone so keep wondering is this a real company? I am so angry and upset as my Mum never got her gift. Really don't think this is a legitimate company, beware!

It was a bouquet for my Mum for Mother's Day. She was only going to be there on Saturday and Sunday so Saturday delivery was fine.

The weather in the region (near Perpignan in France) was fine on the Saturday, 13 - 15 degrees, sunshine, no rain and little wind (6km/h max).

The flowers were not delivered and the excuse serenata flowers are given was the carrier could not make all their deliveries due to bad weather - this is complete rubbish and not acceptable.

I have proven to serenata flowers that the weather was absolutely beautiful on the day but they still refuse to refund.

Awful customer service trying to hide behind a clause in their terms and conditions which actually can be proven not to be right.

They refuse to refund, I will be taking this further with Trading Standards and ensuring others know how bad this company is.

Kamoo Kajee-Lalla
Ameliapolder 12
3825 lh amersfoort
The netherlands

The above name and address is the one which I originally asked for the flowers to be sent to. This order was placed on the 15th february.

I have written to you to explain that I placed an order to the netherlands. You gave me a recipient address in the uk. This was done completely randomly. Immediately that I realised what had happened I tried to amend the order or cancel it, you say you may no longer edit your order. At this point the order would be delivered on the 16th of february, more that 24 hours before delivery.
This situation is completely unprofessional on your part and I am at a loss as to how this can be remedied. I sent my email as soon as I realised what had happened. I need you to sort this out please. Below is the address which was substituted by you which bears no relation to the original address which I gave to you.

Amelia
23 the Roystons
East Preston
Bn16 2tr
Littlehampton

I am requesting that I am refunded the whole amount of the order: £ 29.67