SendFlowers
reviews and complaints

They confused my order and my mother got different flowers. I ordered a special bouquet consisted of lavender roses and blue irises almost 60 dollars worth, and what she got was a bouquet of red roses. Nothing else. And it seemed like it was cheaper.
I was infuriated. Of course, my mom was happy to get those roses, but when you order something definite you expect to get it.
Naturally, I called customer service and told them my interesting story. They apologized and agreed to refund. Thank them for that. But anyway, I think that everyone should know about this.

Had the worst experience with Sendflowers and would not recommend them to anyone. Ordered flowers for mother's day and did not receive them. I called them and they claimed that flowers were delivered and that I personally have accepted them. That was a complete lie, but no matter what I said they didn't listen.
I wasn't even able to get a refund, because they were sure I got my order and thought that I was trying to scam them! After our not so pleasant conversation they called me a liar and that was it. Very rude service, no order and stolen money. Avoid!

I ordered flowers from this flower delivery company called Sendflowers. When flowers did not arrive I contacted Sendflowers and asked about my order status and they said they had no idea. These people were not able to answer my questions and they did not know who the florist was!
I tried to get my money back but they claimed that only florist was able to refund me, but as I already said they didn't know who the florist was.
I did not believe a singe word! That was an obvious scam! Do not buy from this site, they will take your money but will not deliver your order. Mine never arrived!

Placed an order on April 7, 2017 for delivery on April 13, 2017. Received an email back this afternoon, April 7, 2017, that the order had been delivered April 13, 2017, which hasn't even occurred yet! Called customer service immediately and was on hold, on the call with her for over 45 minutes. Final outcome, the flowers have already been delivered for a birthday that doesn't occur until next week. She offered to have the flowers re-delivered, which makes no sense at all, or a 30% credit back to my credit card and a $20 gift certificate. First of all, re-delivering the flowers makes no sense, and two, I won't order from these people again so the $20 gift certificate does me no good. I expect nothing less than 100% back of my money. This is poor customer service, not any way I would expect a company to behave.

I`ve always sent flowers and gifts online, has always worked well, except this last time I tried another company https://www.sendflowers.com/ to send flowers to a funeral, I ordered it 4 days before the funeral (even though they offer same day delivery) because I wanted to make sure the flowers would be there for my family as I was not able to attend the funeral. A week after the funeral I asked my family if they liked the flowers, they said they never saw my name on any of them... then I contacted https://www.sendflowers.com/ @FlowersSend again and asked about a proof of delivery or something... And that`s when I found out my $45.98usd flowers never made it ...they never send them to the funeral... So If I didn`t contact this @FlowersSend https://www.sendflowers.com/ I would have never known that my order was not even taken! So they were gonna keep my money ! Ofcourse they gave me a huge apologize and offer to upgrade my order and send a bigger flower thing that day...A WEEK AFTER THE FUNERAL...REALLY? I said NO I want my refund! Thy replied they were disappointed at me for that... OH WELL ! So I`m just waiting for my money fully refunded and had to warn people about this site ... they are NOT 100% guarantee as they say.. and they will try to keep your money without telling you anything. BECAREFUL [protected]@FlowersSend they are NOT trustable!

I ordered flowers at Sendflowers.com to be delivered to my daughter. After it was too late to order elsewhere I was contacted that they would not be delivering my flowers after all. They weren't able to find a florist to deliver. They offered to send an apology and an upgraded arrangement the following day. I called and asked what assurances I would have that the following day, I would not get this same notice. They "accidentally disconnected." I called back and I asked if a Florist had been located. I was told that a florist had been located. The next day, I again received a notice that they were not going to deliver my flowers- they suggested that the address was too remote. I is in a bustling suburb of Charleston. It is hardly remote. They should have known they couldn't get delivery and not accepted my order in the first place. That way I would have been able to order with a reputable seller. These people lie. No one should ever risk ordering from them.

This was the first time when I ordered something from SendFlowers and I was extremely disappointed with them!
Ordered a lovely rose bouquet from SendFlowers and asked them to deliver on a certain date and they said that it was not a problem.
Unfortunately they did not keep their promise and my order arrived two days later! It was supposed to be a birthday surprise for my mother! Never again!

Ordered a Mother's Day bouquet from SendFlowers company and nothing showed up. Contacted the company and they promised to check what was going on. Later they called me and said that they had no idea what happened with my order and could not guarantee delivery time! What kind of company is that? Called today and they still don't know anything about the order. Asked for a refund and they said that is not possible! I'm very disappointed with SendFlowers!

I have ordered some flowers from www.sendflowers.com as a surprise for my mother and paid some extra for the same day delivery. I did get a confirmation email and thought that everything was settled. Several hours later I called my mom and asked her did she like the flowers and she said that she never received anything! So I contacted the company and demanded my money back and they promised to call me back later, but they never did! When I called again and told my name they just disconnected! Cowards!

Ordered online, choosing delivery date and location. Order went through, they took my money and sent me a confirmation email. The next day I received an email stating they could not find anyone to deliver the flowers on Sunday (My Anniversary) so they were going to deliver them on Saturday. Not so much as a we are sorry or is this okay with you, just to bad deal with it, never mind that Saturday is NOT my anniversary. Then the following day the called me, this being Thursday, and just told me that they are going to have to cancel my order as they can't find anyone to send any flowers there ever I guess. Long story short, they promise anything to get your money then just wing it and hope they can find anything to send at anytime. They are the definition of Bait and Switch.

This company will not be in business for long... I highly advise against using this flower delivery service if you want something delivered on time. I ordered flowers to be delivered for my sister-in-law's birthday about a week ahead of time. I recite over a call from SendFlowers.com saying the flowers could not be delivered because they missed the - pm deadline and they could send an upgraded version of the flowers instead two days later. I obviously did not want a gift to be mailed to my sister-in-law two days after her birthday and I had not arrange for another gift to be mailed to her. I told the customer service agents that I was extremely dissapoonted and had wished at least I could have been notified earlier to I could have arranged for another gift. They did not care- just kept saying sorry and I could accept their 'generous' upgrade offer. I also spoke to a shoe isle and she repeated the same lines. It was only 2 pm and I asked why they didn't try to get another flourish to send the flowers and was told they have a 15 mile radius.
My only consultation is that there is no way these guys can stay in business with the horrible service.