Sembonia
reviews and complaints

I recently purchased this bag on 29/5/2023 at JPO Senai Johor. I have been using it regularly, but today, on 12/6/2023 at 12:34 pm, while I was wearing the bag, it suddenly fell and I noticed that the clip on the strap was broken. I was wearing it with the strap on my shoulder, and inside the bag, I had my purse, iPhone, and pens. I am extremely frustrated with the quality of the bag, especially considering that I paid 197.00 Malaysian Ringgit for it. I have only been using it for less than 2 weeks.

Repair service memo receipt no S07343 dated 30/01/2022, outlet code CFRI.

Sembonia sling bag - zip damage and hook for strap damaged

Complaint - no news/update on service status until now (31/07/2022).

Outlet - Sembonia Mesra Mall, Kertih, Terengganu. The outlet personnel also did not know on the changing of telephone number Sembonia.

I bought this Sembonia handbag at Sembonia Batu Pahat Mall, Batu Pahat Johor Malaysia last year before my wedding day on Dec/21 but I lost the receipt. But the handbag is damaged by its own material. I keep the handbag in the dust bag provided but it seems that the problem keep occurs as Sembonia material handbag is the main problem. I made a complaint through @sembonia_official on Instagram from 5th March 2022 till 8th March 2022 but I haven't received any call from Sembonia and no action were taken since then from Sembonia.

Dear Sembonia,

Pada 30 SEP 2021, saya telah beli sling bag di Butik Sembonia Pasaraya ECM KUANTAN. Pada bulan DIS 2021 beg tersebut koyak di bahagian penyangkut tali. Pada 4 JAN 2022 saya telah kembali ke butik dan mahu claim warranty. Staff butik telah memberikan Repair Service Memo dan memaklumkan beg mungkin akan siap dalam tempoh 6 bulan atau lebih. Paling menyakitkan hati, staff tersebut membuat catitan pada Repair Service Memo bahawa kerosakan adalah disebabkan jahitan terbuka. Untuk makluman, kerosakan adalah KOYAK di bahagian penyangkut tali dan bukan jahitan terbuka. Saya bertanya staff tersebut mengapa catit jahitan terbuka sedangkan beg tersebut koyak? Staff tersebut memaklumkan dia hanya cari makan dan takut dimarahi oleh SEMBONIA sekiranya menulis beg tersebut koyak. Mohon penjelasan SEMBONIA mengapa beg yang dijual tidak berkualiti dan mudah koyak. Mohon penjelasan juga mengapa baik pulih beg mengambil masa terlalu lama. Sepatutnya beg yang koyak diganti dengan beg yang baharu dan bukan dibaiki. Sehingga kini belum ada jawapan bila beg tersebut siap dibaiki.

Buy shoe on 30 January 2021 from Johor Premium Outlet, Johor Bahru, wear it on same day, start peeling.

Disappointed. Just bought it, not cheap but get this quality?

Store : Sembonia, Johor Premium Outlet

Date Purchase: 30 January 2021

Receipt No. : CF124-219125

Date of incident: 30 January 2021.

Dear Customer Service
My sister-in-law bought her first Sembonia wallet on 8 Mar 2021 at Parkson Square One Batu Pahat. The navy skin was peel off or discolouration on few areas as per photo attached. She tried to sent it back to the promoter for repair but the promoter told her not cover under warranty. She ask her to file complaint to the HQ.

She was very disappointed with her first experience with expensive Sembonia wallet with such poor quality. Furthermore during covid period, she carry less than 5 times.

We seek your kind understanding and help look into this issues and appreciate able to do 1 to 1 replacement or repair.

Thanks
Melvin Chan
[protected]@yahoo, com

I brought sembonia shoe from parkson outlet at gurney plaza.
Brought on 19/10 and 1st time wear on 12/11 but all bottom layer of shoe crack and come from shoe. -
No bi 312486
Price rm221 (original price rm442)
Quality so bad and very disappointed with purchased!

On 8/8/2018, I purchased a handbag (Article [protected]) from Parkson Mahkota, Purchase outlet is CG660.

The hook snapped just a week after purchase. Granted it was a Sale item but surely customers should be forewarned that the bag was put on sale because of defect?

On 20/8/2018 I visited Parkson Mahkota to complain and was referred to your Sembonia Outlet CF51 Mahkota Parade Melaka. A, Ms. Poh attended to my complain and agreed to send my handbag sling with the broken hook for repair. I visited your outlet on 4/10/2018 afternoon around 3 p.m. and was informed that they have not received my handbag sling from your Company. The Malay salesperson informed me that I would be informed if my handbag sling reaches their outlet.

I shall be pleased to know when can I have the my repaired handbag sling. Frankly I did not expect to find such defect from a Sembonia product and is very disappointed that your after service is also poor.

Your immediate reply shall be much appreciated.

Regards,
LAI KUAN JEAN

Hi,
I bought my sembonia handbag on 9/2/2018 at Parkson Metro Plaza Kajang. The sewing on a part of the bag opens up. I tried to sent it back to the promoter for repair but the promoter in charge didn't except it. She ask me to send it to the HQ. My curiosity is why couldn't Sembonia has a procedure where the customers can send for repair where we purchase the bag. It's a hassle to go to the HQ. Please look into this matter. Tq

Customer Service Sembonia Malaysia
I truly love your product and have purchased quite a number of times before. This letter to complaint about the unsatisfactory about your handbags. Attached herewith photos of my two handbags I purchase from your outlet few months back. I expected a much higher level of quality of your product and I am quite disappointed. I feel it should have lasted longer. Not less than a year. I look forward to hearing from you.
Yours sincerely,
Rajeswary C. Samy (Tel : [protected])

To sembonia company! Actualy sy pminat dan pnggemar sembonia product.. My shoes, my sling bag, n my wife hand bag.. Also from ur cmpany product.. Actualy at hnin nov 2011 I snd my wife handbag for repair to sembonia aeon jusco melaka butique..in 2 weeks after I buy for my wife brthday.. Coz still undr wrrnty... After im waiting for 4 month.. I still not receved this bag..! Y...? How long..? This is ur cmpany srvce n rule? Ur staff just tell me
'taktahu bila siap...! What it thiss? Im so so so sad u know about this.. Then until now 23 mei 2011 im still waiting..! Return back my money uf u cnt repair...! N now im waiting for ur feedback sembonia cmpny..! Tq