Light In The Box reviews and complaints 906
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return company order website refund dresses customer service money size delivery scam fabric quality email package received item customer photos productNewest Light In The Box reviews and complaints
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Light In The Box - bad business practice
Lightinthebox is an awful place to do business. I ordered a dress from the company after reading their "mission statement" and testmonials from previous customers. They advertised their ability to make a dress in 12-14 business days. Privided you pay for the extra shipping, the dress would then arrive in 3-5 days. All I can say is lies, lies, lies! They...
Read full review of Light In The Box and 74 commentsartwork / painting = bogus
This sight sells popular contemporary canvas artwork that they claim is hand painted. Well I ordered a peice that was a Laurie Maitland called "tabbacco and chocloate". It got here and it was definitely hand painted by someone that has no talent. It was a bogus hand painted rip-off that looks nothing like the original. Do not buy artwork from this place. They also run other websites. lightinthebox.com, eshopwalk.com, and others. Don't be fooled by the cheap price, spend the extra bucks and buy from overstock.com or some other reputable source.
The complaint has been investigated and resolved to the customer’s satisfaction.
order not recieved
In November of 2008 I began searching for a company who sold NFL jerseys at a discounted price. I gathered 82 friends and compiled an order for 143 NFL jerseys.
I contacted Lightinthebox.com and due to the order size was referred to a man they called Jack. After a series of emails and lists of desired jerseys, we finally worked out an order they could fulfill. The price given per jersey was $19.98 and they agreed to pay the cost of the Western Union transfer ($26.00) and Jack said I could deduct $40.00 for two free jerseys for doing the legwork in putting the order together. The final amount sent was $2791.00 and was transferred on December 3rd of 2008.
Within two days of taking our money, Jack came back and said he needed $300 more or he would be fired. He said he was wrong for making the order and couldnt sleep, ect. I told him that he should send back our money but then reversed his position and said he would make it right. Then after many days of emails back and forth asking for order numbers from them, tracking numbers, ect... he sent me an email with a shippig list that would span two shipments over two days.
To date I have received a total of 66 jerseys and the remaining jerseys ar still unaccounted for. The first 4 boxes were shipped on December 17th and made it to my doorstep in 4 days via DHL, however the remaining jerseys which were to be shipped on the 18th were never sent. I have sent repeated emails, phone calls, and IM's trying to get answers. I have used their chat and contact info on their website only to get run around and brushed off by the persons on the other end.
I have found that their offices (US phone numbers) come from the 650 area code in the US which is in the San Fransico area in CA. and I will be making contact with the BBB in CA to see what can be found out about them there.
It is my opinion that if a company were to do business like this in the USA, they would be in litigation up to their necks within a week. If you want to buy from Lightinthebox it is a gamble in my opinion. If they do send the remainder of my order I will return here and remove or retract this post.
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Any company that calls a US size 10 an XXL is a bit daft to begin with...a waste of time. !
try overstock.com or amazon it really works my friends recommended it to me.
but why now select paypal as the payment method? i had order lot of nfl jerseys from www.stylesell.cn, they run a good business, so far i am very pleased to doing business with them
please try www.onthesource.com if you found lightinthebox is not good.
lightinthebox sucks and spams. Don't buy from lightinthebox. They also hide their outragous shipping cost!
wedding dress
I bought a wedding dress, back in august 2008 for my oct 2008 wedding, I ordered it to my exact measurements and requested for my dress to be as it was in the picture. Black and white, when I recieved the dress it was 3x smaller and not black and white it was navy and white, I called lightinthebox.com, the man was very rude and said I had to pay to ship the dress back and I was not getting another nor a refund. I kept it, and thankfully I had some one alter it!
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a wedding dress from light in the box, I read all their guarentees and shipping times because my wedding was a short time away. They advertise that it may take up to 14 working business days to make a dress and then another 3-5 day for expidited shipping, so I ordered what was at the time the dress of my dreams. With constant email updates and even two personal thank you's from two different account managers I thought everything was perfect, I even got my dress in two weeks total time, but when I got my dress the nightmare began! I had the WRONG dress! I imidiatly started calling but no one ever answered and I went back in the website to file a ticket it said my email and shipment number was unrecognized! I must of tryed it at least 60 times before I gave up. So I tryed calling again and to my surprise someone answered when I told him everything and give him my info all he knew what to say was go online and submit a ticket. For what good do they provide a number if they cannot help you! So once again I went online and tryed to enter a tickect and it worked my best guess is the guy on the phone must of turned on a switch that allowed my complaint to go through? The next day I got a generic message telling me that the dress sent out was the dress I ordered? When in fact the dress I ordered did not even strike a similarity to the one advertised! It is I HORRIBLE place to do business with !
Moral of story is, Brides DO NOT get you Wedding dress at lightinthebox.com if your reading this posting and maybe even more it's cause it's happened to people before! Trust me you don't want to get Ripped off
Why not try this website ? www.youtoimport.com
I put this up a few days ago, but I have my issue resolved and they were great and real fast I thought it's only fair to let you know it's not fraud it was just a mistake.
Replied
use with caution!
Do not order any thing from especially seller key, everything is pirated material no originals, but copies it is illegal in florida and I think all over usa.. Be carefull... Fraud.
The complaint has been investigated and resolved to the customer's satisfaction.
LightInTheBox.com would first like to take the time to apologize for the unpleasant experiences that you have had while shopping with us. Thank you for taking the time to post your feedback and comments, as we truly appreciate any opportunity to improve.
As there was no order number included in the complaint, would it be possible for you to provide more details? Please email contact@lightinthebox.com with your order number and contact information and we will begin the process of looking into your complaint.
Kind Regards,
Grace
LightInTheBox.com
They are a real nightmare. I order a PS3 from this company and the games was fake and the ps3 didnt work
I contact them and wanted to send the goods back, I finially send the goods back and I didnt get a refund
There is also lots of bad reports in this forum ; http://www.wholesaledropshippingforums.co.uk
i ordered a knee-length dress and received a full-length dress. plus it was supposed to arrive in 19 days, but it took 36 days, so it missed the only event that i needed my dress for. i sent a picture of the dress to their customer service email and they told me to send it back to china (at my own cost of course) for a full refund. two weeks later i contacted them asking where is my refund, they told me there is nothing wrong with the dress, saying it's knee-length that they can only give me 50% refund. NOTHING wrong with the dress?!? so my dress changed its length on its way to china? and guess what, i never even got the 50% refund! so i lost over $160 for nothing, i only got headaches! don't order anything from them unless you want to lose your money!
BEWARE! BEWARE! BEWARE! BEWARE!
junk site, i purchase something about 3 week ago and nothing . all the good reviews come from them, so dont trust . FAKE site .
Lightinthebox are deceiptful and liars with poor customer service. They state FREE SHIPPING on bulk orders but they increase the price of each item for bulk orders by at least $10...they are misleading the customers by doing this. They have the WORST customer service I have ever encountered! and I hope they go out of business as they are nothing but CON MEN!
This shop provides devices with very bad quality.
The device I purchased stopped working after only 2 weeks of use.
I contacted their costumer service they refused my request to replace the product because it has been used for 2 weeks!
I would never buy from them again. And I’d rather spend a bit more to receive proper quality items and better customer service.
Be ware!
I'll start with the good. Sellerkey ships their product relatively fast. Now for the bad. Their products are not always up to par. I purchased 3 Wii units with 20 games. All of the games were copies of actual games - illegally pirated games. 2 of the Wii units did not work properly. When I contacted customerservice, all I received was a form letter response stating that their products are good, but if I still needed a refund to contact them. I again contacted them, and received the same form letter response. It has been over a week, and I have been unable to get them to accept a return and offer a refund. I have contacted george, jack and the others and they have failed to respond. So, in short, they appear to be a legit dropshipper, but if your product is faulty they appear reluctant to accept returns and atleast in my case, have given me the runaround.
Replied
Light In The Box - do not use this company!
BEWARE! I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site...
Read full review of Light In The Box and 253 commentsLight In The Box In-depth Review
Website Design and User Experience:
Light In The Box's website design and user experience are commendable. The navigation is intuitive, making it easy for users to find what they are looking for. The layout is visually appealing, with a clean and modern design. The search functionality is efficient, allowing users to quickly filter and refine their search results.
Product Range and Variety:
Light In The Box offers a wide range of categories and subcategories, catering to various interests and needs. Within each category, there is a diverse selection of products, ensuring that customers have plenty of options to choose from. Whether you're looking for popular items or niche products, Light In The Box has you covered.
Product Quality and Authenticity:
The overall product quality at Light In The Box is impressive. Customers can trust that they are receiving high-quality items. The authenticity of branded items is also guaranteed, giving customers peace of mind. Customer reviews and ratings further validate the quality and authenticity of the products.
Pricing and Discounts:
Light In The Box offers competitive pricing compared to its competitors. Customers can find great deals and regular discounts and promotions on the website. The pricing is transparent, with no hidden costs, ensuring that customers know exactly what they are paying for.
Shipping and Delivery:
Light In The Box provides various shipping options at reasonable costs. The delivery timeframes are reliable, and customers can expect their products to arrive within the estimated time. The packaging and handling of products are done with care, ensuring that items are received in good condition.
Customer Service and Support:
Light In The Box's customer service is top-notch. They are responsive to inquiries and complaints, providing timely assistance. Customers have multiple contact channels available to reach out for support. The customer service team is also helpful with order tracking and returns, ensuring a smooth shopping experience.
Payment Options and Security:
Light In The Box accepts a variety of payment methods, providing convenience to customers. The website has robust security measures in place to protect online transactions. Personal and financial information is safeguarded, giving customers peace of mind when making purchases.
Customer Satisfaction and Reviews:
Overall, customers are highly satisfied with their experience at Light In The Box. Positive reviews outweigh the negative ones, indicating the company's commitment to customer satisfaction. Light In The Box promptly resolves customer issues and complaints, ensuring that customers are happy with their purchases.
Return and Refund Policy:
Initiating returns and refunds at Light In The Box is a hassle-free process. The conditions and timeframes for returns are clearly stated, making it easy for customers to understand the policy. The refund process is timely, ensuring that customers receive their money back promptly.
Company Reputation and Trustworthiness:
Light In The Box has been in business for a significant amount of time, establishing a strong reputation in the industry. The company holds accreditations and certifications, further validating its trustworthiness. Customer feedback and industry reputation affirm the company's commitment to quality and customer satisfaction.
Social Responsibility and Sustainability:
Light In The Box demonstrates a commitment to environmental initiatives and practices. They prioritize ethical sourcing and manufacturing, ensuring that their products are produced responsibly. The company is also involved in community initiatives and philanthropy, showcasing their dedication to social responsibility.
Mobile App Experience:
Light In The Box's mobile app offers a seamless shopping experience. The app is highly functional, providing features that enhance the user experience. User reviews and ratings reflect the app's effectiveness and user-friendliness. It is compatible with different devices and operating systems, catering to a wide range of users.
Overall Rating and Recommendation:
Light In The Box receives an overall positive evaluation. The website design and user experience are excellent, making it easy for users to navigate and find what they need. The product range and variety are impressive, ensuring that customers have plenty of options. The product quality is high, and customer reviews validate this. Pricing is competitive, and discounts are regularly available. Shipping and delivery are reliable, and customer service is responsive. Payment options are varied and secure. The company has a strong reputation and is trustworthy. They prioritize social responsibility and sustainability. Overall, Light In The Box is highly recommended for potential customers looking for a reliable and diverse online shopping experience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
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7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
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Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
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Most discussed complaints
do not use this company! 60 (opinions to this review) Complaint resolution - refund - Order #<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> 4 (opinions to this review) Clothing 3 (opinions to this review) My jacket was purchased on Paypal #LITB4029357733 2 (opinions to this review) Lined fleece 2 (opinions to this review)Recent comments about Light In The Box company
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I would buy from overstock or amazon their the best lightinthebox.com never gave me my iphone i wasted 100$=(
I don't think eshopwalk.com has anything to do with lightinthebox.com. They sell some cool bags... I bought a Gucci at eshopwalk.com and it was nice.
WELL THANK GOD NOTHING BAD HAPPENED TO ME I JUST BOUGHT MY WEDDING DRESS FROM LIGHT IN THE BOX. I RECIEVED IT SOONER THAN WHAT I WAS TOLD AND MY DRESS IS GORGEOUS! I THOUGHT THEY WERE GREAT! AND I WOULD USE THEM AGAIN IF I NEED TO!