Menu
CB Insurance Services SelectQuote Life Terrible service and communications!
SelectQuote Life

SelectQuote Life review: Terrible service and communications! 45

I
Author of the review
12:00 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company does bait & switch & is a waste of time to deal with. Check with friends who have term life insurance instead, when looking for yours.

Here's what happened to me:
1. They gave me a $27/month quote for $500K 20 year term life insurance policy - I'm a 38 year old woman in good health, non-smoker.
2. After I did all the paperwork & blood work, because of 2 auto accidents listed as my fault on my DMV records they said it would be $200/month for the $500K policy I wanted, but I could get $100K 10 year term life insurance policy for $35 / month, saying I could cancel at anytime, say after 2-5 years when the auto accidents came off my record to get another policy with an amount closer to the original rate I was quoted
3. Then they sent me a 57 year policy with no cancellation provisions, where the premiums just get ridiculous after 10-years $65, 000 / year at age 95 $22, 000 a year at age 48 on a $100K policy. Insane. And they expected me just to sign that? Excuse me? I said yes to a 10 year term policy for a lot less coverage and a much higher premium than I wanted & they want me to sign something for 57 years with no provisions for canceling, as they had said. I wanted something that matched what I agreed to. What I was sent was bull ###.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments
Add a comment
K
K
kevron
Spring Hill, US
Nov 13, 2009 12:28 pm EST

Just aweful! I have been getting the run around since July. It is now Nov. and not in effect. If it is this hard to start a policy, just imagine how hard it would be for your loved ones to collect!

S
S
Smitcher
Tacoma, US
Aug 06, 2009 9:44 pm EDT

I agree completely . . . my adventure started in Feb of '09, & I still don't have a policy. Yikes - why get involved?

B
B
BobCat1955
, US
Aug 01, 2009 7:03 am EDT

I agree 100%
Their customer service is awful

B
B
BobCat1955
, US
Aug 01, 2009 7:01 am EDT

TERRIBLE! I completed the application and health tests 2 months ago, and they STILL have not completed underwriting. I can get no return calls from my "case specialist" and must leave voice mails because she NEVER seems to be available to answer when I call.