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2.1 278 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 278

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2:13 pm EDT
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Sleep Number beware

One thing you must know BEFORE you purchase a Sleep Number bed (SNB) is there is NO REPAIR SERVICE if something goes wrong with your bed. If something breaks they will send you the part(s) but you have to make the repair yourself. I own a King size SNB (7000 series). Even before you get any new parts YOU have to diagnose the problem by crawling under your bed and troubleshooting. If you are disabled like I am and no one else in the household to do this for you that is difficult. I called the home office in Minniapolis (Bill McGlaughlin is the CEO) and his assistant (Chad, employee #89638 and it was his choice to tell me his employee number; I didn't ask and he was not very nice) had a very canned statement about the repair of my bed and it was, if it's broke and you can't fix it, TOUGH! They are happy to send out parts but if you want someone to come fix it they will call the people that delivered and set up the bed and it will cost $150 each time they have to come out. As far as the comfort of this bed; we have had it about a year; it tends to sink in the place where you lay and then there are higher places on each side of where you lay so if you don't get right back in the rut your body had made you do roll back into that spot because of the hill on each side of you. My husband is terminally ill with cancer and I purchased this bed so he could hopefully have ultimate comfort during his struggle--it was a bad/expensive idea. Keep this in mind if you are thinking about purchasing one of these beds--folks they are NOT WORTH IT! PS: the problem with my bed is the chambers will not hold the air. We put it on the setting we want and in a few days the air has gone down. Even if they sent me new chambers, they come in a small box; I would have to inflate (?how) them and on a King Size bed they are huge once inflated, disassemble the bed (zippers padding, foam), put the chambers in the bed, reassemble the bed--it's a lot of hard work. IT TOOK TWO YOUNG MEN TO ASSEMBLE THE BED TO BEGIN WITH (and that's another story, they knocked a TV off of a table with one of the air chambers when they installed the bed and caused over $1, 000 damage to my home), what makes them think that a disabled person could do this alone.

Another twist to this story, they knocked a TV off of a table, tore a hole in the window treatment on the door that the technician fell into with one of the air chambers when they inflated them and caused over $1, 000 (more like $1500) damage to my home---what makes them think that a disabled person could do this alone. Because I had the forsight to get in touch with the District Manager while the technicians were still in my home and because I put it all in writing while they were here and had them sign what they had done, I was able to recover money to replace the window treatment, not the TV as I could not find one like it since it was about 6 years old. They "reluctantly gave me a set of sheets" which are not what they are priced to be (they feel like sandpaper even though they say the thread count is high)

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Alania Sheeley
Pegram, US
Aug 02, 2010 10:03 am EDT

Think twice before spending thousands of dollars on a Sleep Number bed. They get into one of their stores and make you think you are getting this wonderful warranty for 20 years so the price is well worth it. What they don't tell you is that after 2 years everything is pro-rated by the number of years for which you have had your sleep system. On top of that, the service charge for an authorized representative is $160.00. This was a total waste of our money. I would never buy, nor recommend, this company to anyone that is looking to purchase a new mattress.

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Lance Thomas
,
Sep 06, 2007 12:00 am EDT

As above, we also took a two week vacation during the return period, so we weren't able to make a solid decision about returning this bed. From the first night of sleeping on this bed, I wake with a back ache, contrary to what they claim. Before this we slept on a cheap camping air mattress, and never had a problem. I don't know what the problem is, but I do know I'm tired of waking up with a back ache. I know people who love theirs, but it's not working for me!

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Rachel
, US
Feb 22, 2010 2:28 pm EST

After promising a 20 year unconditional warranty at time of purchase, I now find out that after 5 years a new pillow top must be purchased to correct the sagging in the mattress. They claim this is normal wear and tear that is not covered under warranty. I see many complaints of this online along with mold concerns with the mattress. Sleep number is obviously not concerned with past customers. Know if a class action suit? Count me in!

Valerie
Valerie
, US
May 16, 2008 5:53 am EDT

I just had the WORST customer service experience that I've had in a very long time. One would think that you're buying a quality product with good service since the Sleep Number Bed has such extensive advertising about their excellent product and warranty. Forget it. The warranty basically does nothing after 2 years when your bed stops inflating and you find yourself sleeping in a puddle of fabric in the middle of the night. Then you call Select Comfort's lovely customer service representatives who give you conflicting advice, tell you that you must wait 2 days before sending in your defective product and, the best part, that you have to pay hundreds of dollars to have it fixed. Oh, and if you send in the wrong broken piece of the bed, the charge you 100% and you get to have more conversations with the rudest customer service representatives in the U.S. They make the Post Office feel like the Ritz. So, think twice before you buy one of these beds. You'll be married to these jerks for years to come. And you get to sleep on a glorified air mattress... awesome.

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Mark Green
,
Mar 24, 2008 2:52 pm EDT

My wife and I purchased the queen-sized 5000 (I believe) with the dual-chambers just about a year ago. Both of us now have been battling sleepless nights on some occasions; but, mostly waking up with sore backs, necks, and shoulders. I've never had so many problems with my neck and back as I do now. I work out on a regular basis with core-strengthening exercises (back & stomach) and I still battle with unexplained soreness. We go to bed feeling fine and wake up feeling like a truck hit us! How do you explain that? We've tried all sorts of different pillows.

We have been seriously questioning the claims made by Select Comfort and are beginning to kick ourselves over the investment we made on this bed (about $2, 500). Not only did we rely on Select Comfort's testimonials (shame on us!), we also relied on neighbors who actually own a Sleep Number bed. I don't know how long our neighbors have owned their bed; but, probably not long. It only makes sense from what I've read in other complaints that once you 'find your sleep number, you set it and forget it'. Baloney! I'm still trying to find my sleep number! I've also question the operation of the compressor system. I've noticed many times when trying dial down the number, the compressor barely releases any air and then turns on for more air!? And the same goes for dialing up; we've noticed that the compressor sometimes actually releases more air than pumping it in the mattress. The mattress now has our body impressions where we both sleep and the idea of the multiple air chambers fitting the contour of your bodies thus relieving pressure points is a bunch of crap.

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Sandy
,
Jul 02, 2008 8:58 am EDT

Don't waste your time or money on the Select Comfort Sleep Number Dual Chamber BED! We've had problems with our bed since the day of purchase. We complained immediately for them to send a "new foam insert". They sent a flimsy one inch piece of the cheapest lowest quality foam rubber I've ever seen. The foam rubber used in packaging items for shipping is better than what they sent us. Within two months it had gone completely flat. The result is THE ENTIRE CENTER OF THE BED IS A DEEP ABYSS with no way out in sight.

The entire center of the bed looks like a sink hole. Nothing we have done has helped. Their customer service people are very snicky. BE WARNED! They said the new insert would fix the problem. We believed them. By the time the insert arrived, the return warranty had expired. NOW WE ARE STUCK WITH THIS HORRIBLE $3, 000 BED!

Out of the generosity of their hearts, the company offered to allow us to PURCHASE a single chamber mattress. The cost for the single chamber was $300 with shipping. Then they told us we'd have to purchase another pump because the "hose connections won't fit" -- another $300.

To sum it up, THEIR WARRANTY is not a warranty at all. You purchase a fine quality bed but they replace the parts with seriously inferior parts that don't fit and don't offer the same support.
Don't waste your money. The inexpensive airbeds at Cosco are better! We wound up rolling the Select Comfort into a box where it sits today. We paid another $400 at Cosco and got a really nice adjustable airbed. AND IT WAS $2, 600 LESS.

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Lou K
Hope, US
Jan 14, 2009 8:20 am EST

Hey folks. I'm 47 and my wife is 40. Our Sealy wore out after two years. I don't think we are overweight as I"m 235 and as she's 170 but she looks great. I bought into the celebrity hype and jumped at the purchase of a Select Comfort dual chamber 3000 with the handheld control over a year ago. It's not the most lavish bed offered but it agreed with our budget. I'm going to start by saying that the rubiks cube like plastic rail system was a confusing puzzle that should have warned me about what was to come. I called customer service, whose help was below average, so I ignored my frustration mostly because I couldn't wait to finally enjoy a painfree and invigorating nights sleep. To no avail. Our lower-back and shoulder pain was almost immediate. We both use the Bean (like an excerise ball) to excerise our backs and tummys and still we awaken in pain. We blamed ourselves and reasoned that we were just not fit (stomach strong) or that our sleep number was just off a bit. Now winter is here in good old Indiana and we enjoy snuggling and sleeping in a cool room (55-60 degrees). We set our sleep numbers at 55-65psi and when we get up both air chambers have ballooned to 95-100psi. GETMO could use this strategy. It's been 14-15 months now and we are still in search of our sleep number. We're saving for a traditional bed without any whistles or celebrity bells. I hope I was able to help. Lou K.

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William Lefebvre
,
Apr 23, 2007 12:00 am EDT

We bought a Select Comfort bed with a 6 month deferred interest offer. If you pay on or before the 6 month period, then there's no interest. The creditor for Select Comfort is GE Money Bank. We sent them payment in full two weeks before the due date (the due date was 4/13/7 and we sent it on 4/1/7) - also, the mailing address was in the same state! Shouldn't be a problem - right? Well, GE said they received payment on 4/19/07. A GE representative told me "there's nothing we can do". The interest rate is nearly 25%. What a SCAM... just say "we didn't receive payment on time" and you're good to make 25%.

If you ever "sign up" for this type of deal, protect your self. Pay a month before the due date or send the check certified mail.

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steph@sc
Plymouth, US
Mar 09, 2010 2:10 pm EST

Hello. I’m Stephanie and I am a member of Select Comfort’s online customer service department. I wanted to apologize for the issue you experienced with your bed. We value your opinion. We have helped millions of people get comfortable in their Sleep Number bed. Should you have any further questions or concerns, please feel free to contact us at [protected].

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LutzAleHouse
Royal Palm Beach, US
Feb 22, 2010 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a similar problem with a bed only 2 years old. I went to the local showroom where I had purchased the bed. The sales person told me I had to call their customer service dept and handed me a card with the phone number on it. I called the number while standing in the showroom making the sales person extremely uncomfortable. The customer service rep I spoke with tried to give me the same run around. I made it very clear to this person where I was standing as we spoke. Suddenly I was transfered to a supervisor and promptly given an RMA# as reference and within a week I received a replacment pillow top at no charge and was furnished pre-paid return instructions.

Having to repair their problems myself did not make me feel any better but at least I got this replaced with only some minor aggrevation. Sadly, this is where American business has fallen. The word "service" is foreign it has little or no meaning to the corporate heads.

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1:22 pm EDT
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Sleep Number bad pump & crushed side rail

We purchased a Select Comfort Queen 5000 3 years ago. We spent over $2000. The bed was making a squeaking noise. Upon inspection, the side rail was crushed at the corner at the head of the bed. They considered this a bed defect. To replace it is $42. The pump went out and to replace it- $126. The warrenty is pro rated. A bed costing over $2000 should last longer than 3 years. At the time, we also purchased 2 - 3000 full size beds and a 3000 twin. Would never recommend this bed/company.

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11:20 am EDT
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Sleep Number advertisement is a scam

Purchased approximately $2000 King size bed from Select Comfort in January of 2009. Cannot get mattress to stay properly inflated and bed shows depressions caused by the body on either side. Cannot get the hard center line out of the mattress. Have installed lifts under the air chambers to no avail. Numerous complaints to Customer Service and have elevated to managers(at least that is what I have been told) with no resolution for the problem. I consider the advertisement to be not truthful and that the warranty is usless. I am a very unhappy client. Someone in Select Comfort needs to contact me and resolve this situation now!

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3:01 pm EDT
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Sleep Number led numbers on sending unit for pump

LETTER TO BE SENT TO SELECT COMFORT

We bought our Sleep Number bed( Expanded Queen with two sending units to the pump) in April 2005. Several of my friends bought beds too, and they also are very happy. The bed has been a godsend for our sleep. In October of 2007, we noticed the LCD on both number sending units (as did my friends) was only showing part of the numbers. Thankfully that unit was recalled for all of us and you all replaced them.

Last week, May 7th, we noticed the LCD on the replaced unit (one sending unit only) was again fading and only showing part of the numbers. It is very hard to believe that for such an awesome product that these parts are failing again. Will you please explain why?

Please help me get this rectified. I called your customer care folks – who were very nice but we were not satisfied that they said that this warranty on this pump unit we got in October 2007 reverted back to the original date the bed was bought. Parts replaced on our car or for our washing machine are given warranty from the date it was replaced. We also were told if we purchase a new pump unit with the now remote number senders, it will have a 30 day warranty. Our concern is this unit will also start to fail.

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Davis K
, US
Jul 07, 2009 10:59 am EDT

I completely agree, I am on my second remote, and that is also fading its LCD display, and Sleep number will not cover it fully. This is a serious problem, and I am not sure what causes the issue, as the remotes are not used that often.

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7:55 pm EDT
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Sleep Number can't sleep; pain

My parents bought themselves, and me, sleep number beds a couple years ago. Their's has a thick pillow top, mine does not.
I have held my complaints in because I dodn't want to seem ungrateful. But, I lose more and more sleep, and wake up in more and more pain. I have to let it out.
I have the Queen Size, 3000 model. There is minimal padding between you and the air chaimbers, therefore if your 'sleep number' is l0w because you like a soft matress, the heaviest parts of your body rest on the plastic 'box spring.' It causes uneccessary pain on your hips and lower back. The same thing occurs if you raise the 'sleep number, ' because then it is too firm and putting pressure where you don't need any.
Although the pain starts at the lower back, it rises to the shoulders and neck before long.
At first, I was going to try and order a pillow top to solve my issues (since my fols have one and don't complain) but the Select Comfort Reps told me it would cost $700, because the pillow top can't be sold seperately, meaning you have to buy the whole shell.
Forget that noise. I can get a great whole matress for that kind of cash and sleep like a baby.
Also, you tend to rolls towards the middle of the bed, which provokes more discomfort if sleeping with a partner.
Please don't be fooled, guys. You can go out and spend $50 on a regular air matress and be more comfortable than you can on the Sleep Number.

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LINDA LOMBARDI
Maxton, US
Sep 30, 2011 2:45 pm EDT
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I PURCHASED A SLEEP NUMBER BED AND THE CUSTOMER SERVICE WAS NOT TO BAD, BUT WE HAD A POWER SURGE AND NOW I CANT SEE THE NUMBERS ON MY CONTROL AND THEY SAY THAT I HAVE TO BUY A NEW ONE FOR 300.00. I CAN SEE THE LINES ON THE CONTROL BUT THERE ARE NO NUMBERS AND THEY DONT THINK THAT THE PART IS DEFECTIVE. WE HAD A GOOD MATTRESS AND BOX SPRING BEFORE I BOUGHT THIS BED AND I THINK THAT I WOULD HAVE DONE BETTER WITH MY OLD SET AND NOT COST ME 1500.00 DOLLARS. I HAVE SEVERE BAD PROBLEMS AND THIS BED IS NOT WORKING FOR ME.

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6:20 pm EDT
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Sleep Number worst bed on the market

I purchase this product to replace a water bed. I wanted the flexibility that the sleep number system should give.

About 24 months after purchasing the product the bottom literaly fell out of the bed. Once entire side had ripped loose. I called Select Comfort and that used the warantee to replace the under cover with a small charge.

Now another 18 mnoths has gone by and the top zipper has broken as well as the bottom being torn out again. The bed is now held together with good old duct tape. (picture attached).

You might ask how this happened. I do not have the bed in a full frame, just on a support sold to me by the dealer. This support can allows the mattress to slide. Moving the mattress back onto the frame

In short, to use this system does require a Hollywood type frame, or a water bed frame.

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10:26 am EDT
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Sleep Number bed sucks cant sleep

my husband and i purchased this miserable bed because he had lumbar fusion surgery and thought if he could adjust the mattress he could sleep alittle better. i have never had a more miserable nights sleep in my life.we have had this bed for 2 years and i havent had a good nights sleep on it since the second night we had it. i wake up with my arms numb my neck is constantly pinched. my husband can bearly even sleep and is up all night because he is miserable in this thing. the bed looks like two hammocks side by side and we have to sleep with pillows in between us because it feels ike im going to roll on over on him all the time. there is no support in the middle of the bed between us so we feel like we are both rolling into eachother.we are buying a new bed because i need to sleep and so does he.the worse part of this whole thing is that we talked my inlaws into buying this crap at the same time as us and they both have the same problems and now we are going to buy them a new bed too.i wouldnt even recommend this bed to my worst enemy.i dont know why someone hasnt start a class action suit against this company because i think we all deserve something back for our pain and suffering.

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Terry Slocum
,
Apr 12, 2007 12:00 am EDT

Spent 2700.00 on this bed 2yrs 1m0 ago as alternative to water bed. Don't make the same mistake. Stay away from the sleep number bed! They don't stand behind there product.

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dca your bed stinks
Owings, US
Apr 09, 2015 11:09 am EDT

Verty cheaply made - customer service is horrible - lumps in "comfort pad" - remote is faulty - air pump doesn't work - can't get sleep number to call me back. Really folks? This is an overpriced air mattress - you can have it back

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BeboDeitz
Hou, US
Jan 06, 2011 1:51 pm EST

Luckily for us, we were GIVEN the sleep number bed. In an effort to "pay it forward" we gladly gave our tempurpedic mattress to someone in need of a good mattress... I wish so much that we had the old mattress back and never agreed to take this one. It's nothing short of two undersized inflatable camping mattresses in a zip up pocket designed to look like a mattress. One thing that did help a little bit was to get a tempurpedic foam topper and actually stick it directly on top of the air chambers, inside the zip up bed part. This helped with feeling less detail of the crappy engineering that lay beneath the bed top. It also helped warm things up a bit... that's something else with this mattress, b/c it's 80% air, it does not build up any heat of any kind. The tempurpedic is opposite. I actually got way too hot with it b/c it just stores heat like crazy. I'd rather that than though then feel like I'm camping in the woods every night of the week. Next bed I get will be totally middle of the road to cheap mattress with an inch thick tempurpedic topper (at the recommendation of my Chiropractor). BTW, he said that 90% of these $2k mattresses (and up) are total gimmicks. A combination of daily excercize, stretching and a completely generic mattress is all you need to be happy. I'm finding that he's right.

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MRSB0424
Brighton, US
Sep 15, 2010 1:06 pm EDT

I agree whole heartedly the bed sucks. It causes worse body aches than I'd ever imagined & my husband as well. We also are dealing with the GE money bank and would like suggestions on dealing with them. These people are relentless and do not care that they sold us a useless product. Their late & finance fee's are through the roof. We now owe more on the bed than we did 3 years ago when we purchased it. Imagine that! At this rate we will NEVER get this piece of crap paid off and it to is ruining our credit not to mention the countless harrassing phone calls every day of the week. I refused to pay in the beginning because they would not take the bed back but then a couple of years ago figured we're stuck!

This should be illegal what can we do to give them back this bed and make this debt & pain in our --- go away for good?

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TJ12
Norman, US
Jan 16, 2010 12:35 am EST

We have had our sleep number bed for 3 or 4 years now, and I hate it too! The weird part is that I liked it for the first year or two, I have back, neck and hip problems and I actually slept well on it -- and it worked very well during preganancy since I could adjust it all the time to get comfortable. But almost a year ago I started hurting every morning when I wake up, at first it was just soreness, then it became numbness in my arms -- just like the previous entry! I even had an MRI a few months ago because my doctor was worried that something was seriously wrong...but nothing was found. I have been in physical therapy for a couple of months now and we're actually thinking about a Tempurpedic...but it makes me sick to think of the money we spent on that piece of crap (I think it was $3600) and having to pay high dollar for another bed!

I'm curious to know how many other people have had the issue with numbness and worsening pain...they need to stop making this awful bed!

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D & G
Minneola, US
Aug 07, 2009 4:01 pm EDT

I am so sorry you have experienced the same exact problems! As we have the dual King bed as well, now sitting in the garage, they will not take the bed back, as we attempted to do; they refuse acceptance of their own product?
No one even has us in their system for the actual puchase, therfore we now have the GE Finance Company constantly demanding payment on something that can't even be returned? Do you recommend anything to help us with this Financial center as they have put an high interest rate on us & they sent us a letter demanding payment but also "they said we have never contacted them about any of this? Any suggestion would be greatly appreciated! I have bought a "new" bed for my "fusions "from the neck down and the best to buy for this is the temperpedic! I am finally sleeping through the night also the pillows as this is a blessing and you will be happy...and "sleep"! Handling the finance company...what do you recommend as this is going to ruin our impecable credit? God Bless and hope to hear from you! From Flroida, D & G!

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Adam
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Aug 24, 2008 9:10 pm EDT

Did you try the bed before you bought it? Did you complete the in-store pressure mapping?

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HJHarley
, US
Aug 30, 2022 5:41 am EDT
Replying to comment of Adam

I sure did and it was awesome. It’s like a completely different bed once in the home.

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Ed Ash
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Oct 22, 2007 7:26 pm EDT

I have had a sleep number bed now for a 2 years and have not liked it yet. Just feels to lumpy or something. I get back aches all the time. Maybe I am not setting it at the right number. But I do not I am sick for spending the $2500 for this so called bed and have not a good nights rest yet.

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Sleep Number bad product

One thing you must know BEFORE you purchase a Sleep Number bed (SNB) is there is NO REPAIR SERVICE if something goes wrong with your bed. If something breaks they will send you the part(s) but you have to make the repair yourself. I own a King size SNB (7000 series). Even before you get any new parts YOU have to diagnose the problem by crawling under your bed and troubleshooting. If you are disabled like I am and no one else in the household to do this for you that is difficult. I called the home office in Minniapolis (Bill McGlaughlin is the CEO) and his assistant (Chad, employee #89638 and it was his choice to tell me his employee number; I didn't ask and he was not very nice) had a very canned statement about the repair of my bed and it was, if it's broke and you can't fix it, TOUGH! They are happy to send out parts but if you want someone to come fix it they will call the people that delivered and set up the bed and it will cost $150 each time they have to come out. As far as the comfort of this bed; we have had it about a year; it tends to sink in the place where you lay and then there are higher places on each side of where you lay so if you don't get right back in the rut your body had made you do roll back into that spot because of the hill on each side of you. My husband is terminally ill with cancer and I purchased this bed so he could hopefully have ultimate comfort during his struggle--it was a bad-expensive idea. Keep this in mind if you are thinking about purchasing one of these beds--folks they are NOT WORTH IT! PS: the problem with my bed is the chambers will not hold the air. We put it on the setting we want and in a few days the air has gone down. Even if they sent me new chambers, they come in a small box; I would have to inflate (?how) them and on a King Size bed they are huge once inflated, disassemble the bed (zippers padding, foam), put the chambers in the bed, reassemble the bed--it's a lot of hard work. IT TOOK TWO YOUNG MEN TO ASSEMBLE THE BED TO BEGIN WITH (and that's another story, they knocked a TV off of a table with one of the air chambers when they installed the bed and caused over $1, 000 damage to my home), what makes them think that a disabled person could do this alone.

Another twist to this story, they knocked a TV off of a table, tore a hole in the window treatment on the door that the technician fell into with one of the air chambers when they inflated them and caused over $1, 000 (more like $1500) damage to my home---what makes them think that a disabled person could do this alone. Because I had the forsight to get in touch with the District Manager while the technicians were still in my home and because I put it all in writing while they were here and had them sign what they had done, I was able to recover money to replace the window treatment, not the TV as I could not find one like it since it was about 6 years old. They "reluctantly gave me a set of sheets" which are not what they are priced to be (they feel like sandpaper even though they say the thread count is high).

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Sleep Number the stores and parts

i've been to several stores and none of them carry any replacement parts. first i have been having problems with one matress and the air pump. also the side supports are breaking down and starting to sag. i was going to at one time buy a new pillow top because the one i got i don't find all that comfortable. but as i can't find not one store that carries the tops . and with all the other parts breaking down im very disappointed. i was in florida when i first saw the sleep number bed. thought it was great and would help on my bad back. when the bed was of better quality and working right it was good. but now i dont find it all good, as i dont feel it is working up to what i had first bought. oh and by the way the remote doesn't work that great either (some times it does and some time it doesn't) sign disappointed in new hampshire

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Sleep Number can't sleep can't return it!

We bought a $3000 Sleep Number bed and it's no better than out 10 year old Sealey Posturepedic. I read on their website to try it for 30 days then you have 15 days to return it. So we try it and within a week we aren't sleeping any better, actually we're sleeping worse! So 3 weeks in I call but they're closed on Sundays. Now the website say I have 15 days after the 30 days to call them for return so I give it another week. I call again and this time they're closed due to bad weather. I call a few day later and finally get some one on the phone. He says you needed to call on Monday and it's Saturday so they won't take it back! I said but the website said 45 days! Thats' the new policy, you bought it under the old policy I had to call within the 30 days, You bought it 1 day before the new policy started. Now keep in mind they don't delivery my bed for another 13 days, 12 days after the new policy kicks in. So I ask to speak to a supervisor, the guy says " I the highest person working today, there is no supervisor on duty. I tell Him I'll call back and talk to a supervisor on Monday. I'm so angry by now that I decide to try a different 800 number (remember I spent $3000 on this thing I expect better service than this). I get through and ask if a supervisor is on duty, this guy says yes one moment. A guy named John comes on and says he a supervisor can he help me. He says he'll take it back do I want to spend $199 to have them pick it up or ship it to them myself? I decide to pay the $200 to get it over with and he puts me on hold. Long story short he comes back online and says "you've had it more then 30 days and he won't take it back. What a jerk!
I hang up, call my credit card company and file a dispute. Never never buy from Select Comfort, once they got your money, they won't give it back.

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Bedding Sales
Poughkeepsie, US
Mar 03, 2009 12:47 pm EST

All they are is a glorified air mattress.

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1:38 pm EST
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Sleep Number poor quality

I purchased Sleep Number bed 4 years ago and have been sleeping in a hole for the past two years.

The king size mattress sags in the middle where the two air mattresses come together. There is a foam pad that is 2" thick that is between the mattresses.

I called customer service and they wanted to send me a "riser" for the middle of the bed. Are you kidding me!

After two years, a mattress should not sag in the middle.

I wake up struggling to get to the "high" side of the bed, with my back hurting. Their claims for a perfect night sleep is a bunch of bull. I keep reading similar complaints, in fact the exact same problem.

Customer service made it sound like it was my fault because I sleep alone in a king bed. But, I sleep on the right side. I'm only forced in the middle by the sloping inward mattress!

This bed and the warranty sucks! The company's profits must be so high that they don't need to find a solution. Just keep pumping out commercials of how great the product is to drown out the facts: 1) poor quality, 2) not durable, 3) warranty is not sufficient, 4) defects appear after 2 years where no shipping is paid and maybe the customer won't complain.

Nice try.

If anyone has this same problem, email me: [protected]@netscape.com I will gladly join you in a class action suit!

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10:31 am EST
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Sleep Number false advertising

I'v had a Sleep Number Bed AKA Select Comfort (why did they change the name of the company?) for almost four years & if I could sell it I would, but it seems no one in this small town wants one as I have advertised it twice and for a very low price. They all must have read this complaint board. You cannot sleep on this bed when one side is adjusted for firm & the other for soft, one partner is going to roll all night or keep a death grip on their side of the bed so they don't.
Also you can't snuggle as there is a very hard separater in the middle of the bed, it's a rip off to say the least...And if I have to watch that Lindsey Wagner on TV spewing garbage lies about how wonderful this bed is just one more time I think I'll pack mine up and send it to her!

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swtdf
Clearwater, US
Aug 19, 2009 10:38 pm EDT

I have had a sleep number bed for a little over three years. One side did not hold a steady pressure almost from day one. At about two months old, I called their service dept. and got the basic runaround ( baramatic pressure changes, body temp. changes, etc. ) I was told to keep a sleep log to solve the problem. I gave up with them and just lived with the problem, but for the last year or more I haven"t able to last the night on it. I finally broke down and called them again and was told that it would cost apx. $150.00 for a used part with no warranty.
I was finally transferred to a supervisor with the only identification of (A J) and told me that they fulfilled their part of the contract, (shipping the bed) and I could not send them my beds control head for inspection and or repair because they don't repair them, but they would give me a thirty day warranty on one they refurbished for the $150 with tax and shipping even though the problem may be in the matress. Time for a new bed, and learn from a $2800 mistake instead waisting more money on such a poor product with such poor company support after the sale. Lets all ask Rush L., how its workin out for him now?

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8:55 am EST

Sleep Number 20 year warranty

I bought a sleep number bed about 8 years ago, we loved the bed and promoted it to everyone that was looking for a new mattress, We noticed a problem with the mattress and called the company, we were told that there was a 20 year warranty when we bought it, the problem was a defect in the mattress but the company wants to charge us almost $500 to replace the defected parts! We paid $2800 for the bed 8 years ago, they want us to pay for the replacement parts of their defected bed! The bed is wonderful until something happens to it and the company wants to charge you to have it repaired, I won't be buying another sleep number bed!

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StuartOpinion
Hudson, US
Mar 01, 2009 1:43 pm EST

I had the same problem! King mattress sagging in the middle!

Warranty is poor. Many people having the same problems.

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Kayleen
,
Nov 19, 2008 10:41 pm EST

That is alot of money, they should honor the warranty & give you a new mattress

Cedarvalleychat.com

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5:12 pm EST

Sleep Number poor product severe back pain

My husband and I bought a select comfort bed in 1998. The bed was fine for about a year or two then it started to have problems keeping air in the chambers especially my husbands side. The center began to sink leaving no support. Trying to pump more air into it did not help the matter at all. Now both sides are sinking in the middle.We bought two pumps, the second one was refurbished costing 120.00. still problems. These beds are not cheap ours cost about 1500 dollars.We have a multitude of back problems that are costing us money, their customer service people are extremely rude they are ripping people off bigtime. NO MORE SELECT COMFORT BEDS FOR US.

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Peter
morristown, US
Dec 12, 2008 12:12 pm EST

Bought bed in Jan 2007. Since purchase have had to replace 2 pumps, 2 sleep chambers and placed some lift under mattress. Complete ripoff. Bed sleep experience has no consistency. The customer service people are like speaking to women from an alternate universe, they keep repeating over and over the same mantra of well sir we have done all we can to make your sleep experience as comfortable as possible. Basically their warranty is a hollow one that doesn't give two hoots if you are satisfied or not with the sleep experience. Don't buy one of these disasters!

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lorelei739
Columbus, US
Feb 23, 2010 7:00 pm EST

This bed sucks! It sags terribly in the middle and doesn't hold air. I have tried calling and emailing these people to no avail. They tell me that because I am a single person that I should have bought the 'bed' design for a single person! PLEASE! there is supposedly a warranty, but they continue to say that I have to buy this, or buy that piece of extra foam - I hate this bed - unfortunately like the others that have commented here - it was so expensive, now I can afford another bed. DON'T BUY SELECT COMFORT!

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Chicagoguy
, US
Feb 10, 2009 5:15 pm EST

I could not agree more! We purchased our bed less than 2 months ago, both long rails on the foundation buckled! My wife and I are normal sized people so no excuse. They set new standards for not caring about customers!

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Laurie
Haslet, US
Dec 12, 2008 2:46 pm EST
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I love my Sleep Number bed, have not had any problems with it

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bajaskier
Fond du Lac, US
Dec 12, 2008 12:16 pm EST
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They must have reduced the quality. W e bought ours in the fall of 2002 and it has been trouble free. I did hear that they have reduced the qulaity of the bladders.

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4:00 pm EST

Sleep Number back problems

I agree with everyone the bed is a piece of crap. I spent $3500.00 on the bed 3 years age the middle sinks in the left remote doesn't show the numbers, my back problems are worse my husband can't sleep and is grochy all the time. I hope they take it off the market soon, I made the mistake of telling my grandparents that I loved the bed after owning it for 4 months so she bought one too, now she has major sleep and health problems .

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9:42 am EDT

Sleep Number poorly manufactured

I have read many complaints and having experienced there customer service first hand I would never purchase another bed. The problem I had is that the plastic crossmembers can and will warp, their customer service team will tell you it is normal but that does not mean much when you are constantly being pulled to the center of the bed. I over came this by using steel croos bars placed under each plastic cross beam, it cost me a couple of hundred dollars but it solved the problem. Don't bother calling the factory for reimbursement, they know they make a sub standard product and do not care to fix it or make it known in their stores.

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CCastro
LaGrangeve, US
Feb 19, 2010 10:59 am EST

I purchased this bed for about $3, 000 two years ago and already, the foam topper that sits above the air chamber has a large (approx. 10 inch long) hole in it and several smaller holes all over it. Also, the foam piece that sits between the two air chambers is compressed and so the middle of the bed has a sunken spot, which is very uncomforable. In addition, the display on the remote has already gone bad. First I went to the retail store to show them the pictures I took of the holes and brought the remote for replacement and they could not help me...they referred me to the 1800#. When I called, they would only cover a portion of the cost to replace these defective parts. I waited 7 weeks and the parts never showed up. When I finally called, they told me the order never processed and they had no reason why. They would not do anything to make up for this error, I asked if they could expedite the shipping, maybe 2-day FedEx and they said NO, they only use UPS Ground. I then asked if they could remove the $8.95 shipping cost from my bill, since in 7 weeks they never shipped it and they said NO. This is a terrible product with terrible customer service. When you open the bed and see the cheap parts (e.g., thin airy foam topper over vinyl air mattresses), it's clearly not worth the money. I do have pictures on my cell phone for proof if you need them. But I'm not sure what if anything can be done to help the situation. I just hope this spreads the word to others NOT to buy from this company.

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no-thanks
, US
Mar 19, 2015 4:00 am EDT
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BEWARE" Won't Buy I'am very disturb on the amount of bad customer service for the amount of money spent up to $8, 000.00 a bed up to $24, 000.00 a lady bought 3- and they want her to pay shipping on now 3- motors that have gone bad? Beds ripping apart or Separating and then costumer service tells them is them that it their fault?- because she actually adjust the bed?... Beds deflating soon as they get set up and cant even sleep on them because of "No Air"- controller does not read the right number? taking weeks before someone can get out? The trickery of a frame that is not returnable? and lets not forget the people whos frame got put together wrong by company and know they have a crap frame they cant even return? and Sleep number does not care-I wonder how many other frames put together wrong and they Blame the customer? and if a frame get put together wrong it goes hand in hand it's going to ruin the mattress? and when you write a review the guy starts off- "Sorry send up the address the bed got delivered to? Hmmmm? If you do return it you pay for the return and your stuck with a $2, 000.00 dollars hunk of crap metal -that might have been put together wrong and if you call customer service their rude? I was looking into purchasing this bed- BUT- sounds like I will have NIGHTMARES instead of Sweet Dreams! I want to know how the Sleep Number Company and people whom work for them can sleep at night! Knowing they are taking people for their money?

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11:43 am EDT

Sleep Number awful product

This company should be put out of business. Please do not trouble yourself with this company. We purchased a Sleep Number 5000 on July 20, 2008 along with 2 pillows, and a mattress pad. We did not receive our bed until August 15, 2008. We were told delivery would be within 7 - 14 days. When they finally arrived to set up our bed, they informed me that the legs and headboard brackets were not on the truck, and that they would have to put the bed on the floor, and order them. Once they arrived, I would have to call customer service, and schedule a time to have them come install them. In the meantime, we had to use our new bed, on the floor, pushed away from the wall so the pump could be used. We have an infant, and it is very hard, and uncomfortable to get up and down off of a bed that is on the floor holding an infant. Especially for my husband who has had back surgery. So for the first 2 weeks, we were not feeling any benefits from this bed.
Finally on August 29th, they came back and put the legs on. That morning, in anticipation of the bed being taken apart anyway, I washed all the bedding, including the new mattress pad. After spending $299 on a mattress pad, you would expect it to last. Not so with this one. It started coming apart, and this was the first time it was washed. My husband called, and they agreed to replace it, but would not refund our money. I still have not opened the new one. I feel like we should receive a refund. I do not want to have to pay $299 for something that is so cheaply made and going to fall apart. All they will say is that they have a no refund policy.
Now, back to the bed problems. Even with the bed at the proper height, we have not been able to notice that it is helping. My husband has been waking up feeling worse than he did with our old innerspring mattress. When inflated all the way, it fills as if you are on a bubble of air. When you adjust it to find your sleep number, you fall into a hole, and can feel the plastic foundation below. You have to constantly adjust your sleep number to the position you are laying in. If you are laying on your side, and roll to your back, the number will change.
After deciding we did not want to pay all this money for such a horrible bed, we called to return it within our "30 Day Trial". Well folks, guess what. They never tell you that when they say the trial is risk free that they are full of it. When you call for a RMA number, you are informed that you are responsible for paying return shipping, or for paying for a pick up. And get this. They charged us $149 to deliver and set up, and take our old mattresses and dispose of them. They are charging us $200 to pick them up. OMG! Why is it more expensive for less work. I mean to pick up you don't have to dispose of my old mattresses again. I have looked through all of our paperwork, and nowhere does it state that we will be charged for return shipping should we decide during the trial that we do not like the bed. I did, however, finally find that statement. It was in the book that the delivery men left called "Welcome to Your Sleep Number Bed". Wasn't it nice of them to leave me the complete return policy, after delivery. We won't even go into the fine print on the warranty and how it is all prorated. So don't even let the 20 year warranty fool you.
Needless to say, I would not recommend anyone purchase a Sleep Number bed. Your money would be better spent on a traditional mattress.

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maximum
Goodyear, US
Jun 24, 2011 4:49 pm EDT

At least make some realistic complaints that are believeable. Select comfort beds are the best bed period! gregory

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Jells
Callahan, US
Jan 30, 2011 5:30 pm EST

I think some people are paid by the competition to complain.

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Jells
Callahan, US
Jan 30, 2011 5:29 pm EST

Personally, I think mine has been a great product, from the delivery and setup to now (2 years later).

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Jody
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Oct 05, 2008 5:46 pm EDT

I agree, we have the sleep number bed and the only way not to feel like your sleeping on a slope is to air the mattress up all the way. If you don't you feel as if you are both sinking towards the middle of the bed! (The outer foam sides are taller than the middle between the mattress) Don't waste your money(almost $1, 200 for ours) was wasted

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9:38 am EDT

Sleep Number dissatisfaction

We bought a Sleep Number bed back in 2003. I slept on it for about a year and a half but started to get back aches so I began sleeping in the extra bedroom on a regular bed. My husband still sleeps on the Sleep Number bed but is constantly complaining about back aches. I really regret buying the bed but we spent so much money on it that we feel we need to use it. Kinda silly huh. I wouldn't recommend this bed to anyone. It is starting to sag in the middle. Every once in a while I'll sleep on it with my husband but would get up in the middle of the night to go to the other bed since I'd wake up with backaches. This was one of the worst purchases I've every made. I won't make that mistake again.

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Yvette
Perris, US
May 27, 2009 10:56 am EDT

I agree with maria. I have had this bed for 4 years now and hasnt helped my back, I still wake up with back pain. When I purchased this bed I was under the impression it had a 20 year warranty, but now since my had controller is loosing the numbers on the display I have to pay for a new pump because its all connected. I should have been more aware that the 20 year warranty is limited, for every year you own this bed after 2 years, a 4% reduction is what you get stuck with. I have a regular posturepedic queen bed in my guest bedroom and find it more comfortable. For the money you spend on this bed, you would think the warranty would be better. I wish I never bought this bed.

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Maria
40502, US
Jan 23, 2009 10:15 am EST

I am sorry to say that we also had a bad experience. Not only the product hasn't delivered the promised "no more back pains", but now after only 2 years and 2 months of purchase (we did not assemble it until a few months later when we moved), the pump has gone dead.
I can blame my back pain on little of exercising, bad posture... but we paid a very high price for a pump that stops working for no apparent reason after only 2 years of use. New buyers beware, the company only ocvers 98% of the cost of the pump in the first 2 years, after that only 72% ($114.83 withTx&S&H) with 4% reduction every year after.
Ohhh, wait! Maybe the pumps are not made for uncomfortable costumers who actually can't stick with only one pressure setting because the bed is not any more comfortable than any other.

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8:46 am EDT
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Sleep Number - not what you expect!

My then 80 yr old Mother and I went to the Mall to look at the beds.We laid down on several.Felt wonderfull! Mother ordered one for herself and one for me as a suprize. Soon the two beds arrived. 2 boxes, about 2.5 high, 2.5 wide 3 ft long.Yup, the whole bed. We opened one and out pops several strips of grey foam, what looks like 2 plastic floats for a...

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9:50 am EDT

Sleep Number remote has no display

Hey everyone that has a Sleep Number bed. What's your number? Me? I can't tell you. Both wired remotes lost their displays within a week. Talked to Select Comfort. It seems their warranty does not cover the wired remotes. Because it is wired to the pump, it is too costly for them to cover problems with the remotes. I cannot find anyone that has parts for them. Anyone have an idea where to find the displays for these remotes, please let me know.

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jmfmw
Valley View, US
Apr 12, 2011 2:15 pm EDT

My complaint is about their pillow, the salesman did not tell me I could not return for a refund. They pillow has a bad odor, I could not even lay on it the smell was so bad. When I tried to return it they told me I could only return for another item. They are not very easy to deal with.
caroline from ohio

Sleep Number Customer Reviews Overview

Sleep Number specializes in providing personalized sleep solutions. Their product line includes adjustable, smart beds known for their Sleep Number setting, which allows individuals to customize the firmness of their mattress. Additionally, they offer bedding accessories such as pillows, sheets, and mattress pads. Sleep Number's services include in-store and online shopping, with sleep professionals available to assist customers in selecting the right products for their sleep preferences. The company also provides a sleep tracking app to help users monitor and improve their sleep quality.

Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

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- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

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