Sleep Number reviews & complaints 278
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sorry bed over priced
My husband and myself purchased a sleep number bed. It was the top of the line. This bed has never been what we were told ir would be. no matter how high you set the controls the bed still sank in the middle of the baffels. I bought high price matress pads, that did not work. I put blankets under the baffels this did not help.
One of us can roll over and you either feel like you are rolling in a hole or climbing up hill. We have not had a good nights sleep since we bought the bed. I have had to have back surgery since we purchased this bed. My husband has hip problems this bed hurts them bad. If I have known this was such a sorry bed I would have never purcahsed one.
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
My husbands father ordered a Sleep Number Bed. He had it for the 30-day in home trial period. Two weeks into his "ownership", he died of a sudden heart attack while doing yard work. My husband is very distressed by his fathers passing and has been assigned to handle his fathers estate matters. He contacted the company soon after his fathers passing and was basically told that the contract stands and unless they have ALL of the appropriate paperwork from the courts, and that we are held liable for the bed and payments. The courts and estate settlements take a "process" and there is no way to have all of the documentation this company requires, in such a short period of time. (Not to mention the fact that we live over 1, 000 miles away from the estate.) This company lacks ANY compassion for our situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
deceptive &free& in home trial
We decided to try this "Free" in home trial. We were very disappointed. Did not like having to check the air pressure constantly. They dont tell you until after you get it in your home that the air pressure may flutuate up to 10 lbs. Then when we decided that we no longer wanted a bed we could not just jump in to and sleep we called to return it. They charge you $59.99 to have it shipped to your home and on the receipt you sign they state you have to pay for shipping if it is returned. Not only do you pay the shipping to your home but they charge you to ship it back at $29.99 per box which came to over $150.00. Also do not let them talk you in to a Luxlayer top because it is NOT part of the mattress and considered an assessory so you will be stuck with it.
The complaint has been investigated and resolved to the customer’s satisfaction.
the bed does not work!!!
First of all the remote stops on any given number so that my 87 yr old grandmother cannot even use the bed. My husband got her the bed so that so could get in and out of the bed easier on her own.
My grandmother is quite mobile. However, when a company promises all that they have in this bed and it doesn't do its job it is completely useless, horrible, unbearable for my grandmother.
In addition, when my grandmother called your company to try and resolve the issues w / her bed your agent on the phone told my 87 yr old grandmother to: unzip the bed, push some buttons and release all of the air out of the bed to start the bed all over again!
If that is how you are going to run your company. . . Why don't you send your 80 yr old grandmother or father out to repair all of these beds?
The complaint has been investigated and resolved to the customer’s satisfaction.
i10 mattress
We just spent our first night on our new bed. We chose to set it up ourselves and while the set up was simple, we did encounter a few problems. We have an expensive wooden 4 poster king size frame with a center board. Our bed came with a king size coverlet for the foundation which will not work with our bed frame. We need 2 twin XL coverlets. The foundation is in 2 pieces, why not the coverlet? We also did not receive all the foam which is placed on top of the air bladder. I called customer service this morning and waited 10 minutes before I was able to speak with someone. I explained the problems and was told the missing foam would be sent and should arrive in 7 to 10 days. The customer service rep. agreed to exchange the coverlet and then told me I would have to pay the UPS charge to ship the old coverlet back. I then suggested he could have his $5000 bed shipped back and the UPS charge disappeared. I asked if UPS would pick up the old coverlet and was told I could take it to a UPS store or pay $10 for UPS pickup. I live 25 miles away from the closest UPS store. Also, I set my side at 60, my husband at 45, when we woke, my side was 45 and my husbands was 25. I have just finished reading a LOT of testimonials that are not complimentary of the bed or the company. At this point, I have to agree with the poor customer service comments. I am still on the fence about the bed. Hopefully I have not made a $5000 mistake.
The complaint has been investigated and resolved to the customer’s satisfaction.
prorate warranty
It has been almost 3 years now and our dual air chambers have separated leaving a gap in the middle with no support. I called Select Comfort and they had us measure the bed and decided that the mattress cover is defective. This defect is going to cost us $161.00 to fix. This is per the prorated warranty they offer for their product.
I am sorry to say that I was not more skeptical of this warranty thinking, what really could go wrong with a bed mattress anytime soon. Well I stand corrected! I am ashamed that I spent over $1500.00 on a bed from a company that does not stand behind their product better than to offer a prorated warranty. Customer service explained the prorated warranty and offered that I purchase a replacement mattress cover at prorated price or purchase another mattress from another company. I was shocked to receive this answer and it made me aware of how bad of a decision I had made in purchasing this item.
I have no idea what I am going to do to fix this problem but I wanted to warn others before they make the same mistakes I did. I have since found quite a few other people that have either had the same or a different problem and are very upset about how Select Comfort is handing the situation. Just for your information “BBB processed a total of 455 complaints about this company in the last 36 months. The majority of complaints for this company involve the shipping charges to return the bed. The return policy and charges for returns are posted in the stores and on your purchase agreement. Consumers should read the entire purchase agreement before signing.” My complaint to the BBB will be added to these shortly. You would think that reading reviews, paying a lot of money for something and dealing with a well know company would ensure you making a good purchase decision but unfortunately it does not.
The complaint has been investigated and resolved to the customer’s satisfaction.
My remote for my Sleepnumber bed no longer works. I went to a store in New Hartford, NY and they gave me a business card for sleepnumber.com but I haven't been able to connect other than the choice of ordering sheets, etc. Please respond to my text or call [protected]
This is a complaint about Select Comfort Beds not Sleep Better which dont have the seperation issue. Please correct your misinformation
worst bed ever
My i8 double bed (one chamber)was delivered on Sept. 1, 2009 and the pains in my neck and shoulders started the first night. First off, I was very disappointed on how cheap the mattress looked; very thin and not at all like the nice plush one like I tried at the store. That was bad but the pain and lack of sleep was the worst part.
I could not figure out how the bed was so comfortable as I fell asleep only to wake up in pain several times a night until I started checking my number remote. That is when I found out the numbers were going up or down on their own and I do not mean a small fluctuation. My number was 30 and one night it was up to 90 and one morning it was at 0. It went everywhere between too. The bed was not near an outside wall or a air condition vent either. It was just possessed.
In the first 21 days I called the store I bought it from twice and the main office twice. I was told a lot of advice on fixing the problem from keeping a sleep journal to setting the number and unplugging the pump. I did it all but nothing worked. On the 21st day I could not take it another night and called to return the mattress as the contract states you can. Well, I was informed after a long discussion that I HAD to sleep on it for 30 days before I could return it. I told the rep that I was in serious pain and was sleeping 3 to 4 hours a night and I could not take it. She said sorry you have to wait until Oct 1. That is what I did and today they finally came to take it away 40 horrible nights later! I would have danced for joy if I wasn't in so much pain still. Beware that if you do purchase a mattress from Select Comfort you will have to keep it 30 days no matter what. I have learned my lesson and I am truly looking forward to sleeping on my new inner spring mattress tonight!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sleep number has upgraded their mattresses in early 2011. They added a dual zipper which keeps the bladders together, which pretty much eliminated the depressed area that had existed in the middle. An earlier upgrade was an improvement of the remote control, which stabilized the settings. I added a 2" king sized memory foam topper, installed it over both bladders of my queen size bed, and extended it down the sides, so that it was a continuous topper underneath the quilted mattress cover; since it covered the foam sides, the feel of the sides disappeared. Now, the bed feels very much like a high quality traditional mattress, but with the ability to alter the firmness. I have a place in southern Mexico that I may get another bed for, since it doesn't feel hot, and is very light for taking as baggage, though now with fees.
Sleep Number - matress pad not fire code compliant
I called the sleep number company to ask about replacing the main mattress pad & slipcover. Its $800+. They said it was more expensive as the one I bought 6 years ago did not comply with federal fire standards. So why didn't they contact customers who had the non compliant covers and inform them of the change? No discount was offered as it is their product that is at fault? Anyone ever encounter this? BAC Napa, Ca
Read full review of Sleep Number and 4 commentspoor product
I bought a queen size sleep number bed at our local mall from the Select Comfort store. Worst $1800 I have ever spent. I was disappointed to find out you had to pay shipping UPS and set it up yourself unless you wanted to still pay more money after the purchase price. Set up was complicated, bad directions, pics didn't help any. My bed keeps adjusting the pressure up and down even after double clicking as the guide says to keep the level at that rate. You can go to bed at a 60 and wake up at 15 or 90. I find myself still moving from bed to bed in our house because I hate this overpriced air mattress. Whatever side I lay on - my hip aches after a few hours. I did not get a 3o day trial as they said this was a SPECIAL deal, price, etc. I could only trade up. So bottom line, $1800 gone, no trial period, and stuck with a mattress that I wouldn't even let my guest sleep on as a air mattress.
The complaint has been investigated and resolved to the customer’s satisfaction.
I guess it makes sense that an “air mattress” is gonna eventually leak air or moving parts are going to stop working. I think the biggest takeaway from reading is that it is unfathonable that sleep number actually expects consumers to pay UPS shipping to/from manufacturer for a warrantied product. Shipping costs should be included in the warranty. I can’t believe people have to ship bed parts vs a company that has hundreds of stores can’t offer home repair as part of the warranty. I bet if this was the case many customers would be much happier. Knowing people have to suffer through not having a bed to sleep on after spending thousands of dollars. I wish the sleep number company responses were published as knowing how they resolved these issues would be good. Hope the complaints were truly resolved and not just people giving up.
We have a Sleep Number and paid dearly for it. This awful bed has caused me to have severe back pain and I find I cannot sleep on the bed all night. I complained to the company and they have offered to tell me what number I should use for sleeping. I have personally tried every number and they don't work. The lower numbers sag the bed the higher numbers make it harder then needed. There is no comfortable sleep number. They refuse to help further without me paying gobs of money and we have already spent over $3000. I would like people to know that the 'sleep number family' is crap and liars.
My toper caved in and the air compressor went out, all they could say is it is out of warranty, Sleep Number beds SUCK
I spent just under $1800 to discover I had a crap bed. NO RETURNS WHATSOEVER after 45 days, but no where does it say that! So you're left with the impression that a return would be possible. Buyer's remorse is all you will get from Select Comfort unless you are prepared to spend well over $2000 for a bed that may or may not work. The low end models don't even have a "sleep number" which is a point of hilarity when speaking to a CSR.
Consumer be aware!
I plan to purchase the p2 model queen for my fiance and me this week. I cannot find a comfortable bed for the life of me. I had a 1500 dollar tempur pedic that flattened in the middle and turn me INTO a rock while trying to sleep instead of sleeping like a rock. It became impossible to turn once laying in it.
So I perfectly understand why you are upset as I would be, as well. However, with logic in mind, did you accept the trade-up exchange to eliminate the possibility that it was that particular bed and/or simply a "lemon"?
I know how much it sucks. Having Tempur Pedic tell me the warranty was good for years then come to find out that "normal wear" should be expect (surely w/ any bed, it is expected to depreciate in its comfort-providing efficiency--what bed doesn't-- but not after only 40 weeks!)
TempurPedic uses (as per THEIR ADDS) material design technology utilized by NASA to withstand the extreme g-force experience during space shuttle to lift-off-to orbit (that's 8 minutes!), so that was my bad to overlook that. Its design has no built-in qualities aimed at maintaining its memory-cells' longevity, in my case. But I never bought a new one b/c its the same material.
SC's beds come with different materials options. Give it a try. If you already have, how is the new one? I certainly don't want to be blowing 2 grand on another failure of a bed =) How did our early ancestors survive!
Sounds to me like this product is WAY over priced. Yet your company takes a VERY laxed view regarding complaints! A product that cost this much money should have the merchant bending over backwards to completely satisfy the customer.
I was prepaired to buy this bed until I read this article...NO WAY NOW! I will also discuss this topic with my friends considering this product. You guys are as bad as Toyota and all other business raping the public of what money we have left! Be ashamed.
hoax warranty
I paid almost $2000 for a 5000 series king size Select Comfort bed about 10 years ago. I was told repeatedly that it was a good investment because of their 20 year warranty. Well yesterday the pump failed and my bed deflated - flat. Select Comfort so called "customer service" was happy to inform me that their "limited warranty" covered 50% of the cost to replace the pump. How much is the pump? $450.00, so I only had to pay $225 plus $20 shipping to get my bed back. What a hoax. This is a small, plastic, low pressure, electric air pump worth probably $75 retail. By comparision, I just replaced the core unit to my central vac system for $240. Last year I replaced the pump for my pool filter, $180. These are high power, high output pumps many times the power and pressure of this little plastic hunk of junk that Select Comforts has the audacityto say is worth $450. DON'T GET BENT OVER AND SCEWED. STAY A WAY FROM SELECT COMFORT - THEY ARE SMUG AND DO NOT CARE ABOUT THEIR CUSTOMERS.
The complaint has been investigated and resolved to the customer’s satisfaction.
cheaply made
These are cheap beds. Do not waste your time. Once you purchase, all of their "friendly" customer support dissapears. A sleep number bed is just an overpriced air mattress. You can not sleep next to the person in bed with you since the middle is a one foot section of foam that squishes down. The 30 day home trial means that you must keep the cheaply made over glorified camping air mattress for a minimum of 30 days before you can get it returned. Buyer Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible bed
I purchased a select comfort 7000 series bed and it has been the worst bed I have ever slept in. I keep reading about people wanting to bring a class action law suit against this company and I think we really need to do it. I am going to contact a lawyer today. I have had my crappy bed for 5 years now it has broken three times. They kept sending me the wrong parts. And it is not easy to have to fix this bed yourself. Well the third time it broke I went to unzip everything and found MOLD on the air chambers. I have been gettting sick lately and now I know why. I have been suffering for months with sinus problems, sore throats, eye problems, coughing, and now I know why. MOLD from this terrible bed. I called the company and there are going to send me all new replacement parts, but I went out yesterday and got a new mattress. I am saving the old one with the mold on it for this lawsuit. I wake up feeling worse in the morning than I did when I went to sleep. My back and head ache. I want my 3000.00 dollars back and we all need to come together and sue this company. I dont want anyone to have to go through what I have gone through.
The complaint has been investigated and resolved to the customer’s satisfaction.
We bought a 7000 in 2008 and I never had a good nights rest on my side. Wake up weith back pains etc. so we are selling it. Paid over $4000 for it and selling for $250. Sleep Number beds are a rip off and nothing but a high dollar junk air mattress.
I have a new Select Comfort bed, bought May 2010. The day we set it up, oh the smell...but no worries, its new, out of packaging, will go away...well within 10 days I had a massive respiratory infection, WOKE UP CHOKING on mucas, then bronchitis. Now, 3 months later, every single night I take Tussinex. I told my doctor, who said I have massive swelling of sinuses. Said this only happens at night right? Did you get a new bed? I said YES, 3 months ago, well we checked my infection down to the day, and guess what, BINGO!
I am on prednisone and rhinocort, slept decent first night without coughing, choking in months. I am calling the company and they will refund. I definately want in on a class action, they KNOW this has been an issue. Closeoutcorners@yahoo.com Rebecca
January, 19, 2010
Please contact me when moving forward with this lawsuit. I was on several inhalers, sick for several months until we discovered the mold in our mattress. Wow, what a difference a bed makes...no more inhalers once that bed was out of the house!
We have 2 select comfort beds packaged to be returned for refund and I held on to them with hopes of a lawsuit.
I can be reached at sylvia@tapia.org.
Feel free to contact.
Sincerely, Sylvia Tapia
San Diego, California
Im in.. I can't stand them.. I haven't had a good nights sleep in 3 years.
Sleep Number - outrageous cost of replacement part
I'm writing about the Select Comfort Sleep Number bed. We've had ours for 4 years. We wanted to replace just the pillowtop (top piece that zips off). However, we were told by customer service that we can't buy just the top part, that we have to buy the entire shell and pillowtop with a cost of approximately $700!!! This is ridiculous. I have talked to...
Read full review of Sleep Number and 5 commentscan't deliver
Ordered a select comfort tree weeks ago, they won't work with our times for delivery.
My husbanb is only home on friday & Saturday.
They want to deliver Tue. & Thur. they did set a time for this fri. Then called at last min. to say thei'r
truck broke down. They said that they only had one truck for the whole state of Ga.
We told them to rent a uhail. They still came back & said they wouldn't deliver till next Tue.
We finely just gave up, and cancel the bed that we couldn't get delivered
The complaint has been investigated and resolved to the customer’s satisfaction.
I can't sleep without being in pain!
I very rarely use the word HATE but...I HATE MY BED! I've been suffering from severe back problems so I bought the Select Comfort Sleep Number bed. I moved down to LA for a fellowship. I bought a medium/soft bed and was unable to return it so I was looking around for beds and ended up at the Select Comfort store in Woodland Hills, CA. The salesman gave me a wonderful song and dance about how this bed will cure all my back problems. Now that I think about it I feel like the man that sold me the bed at Select Comfort was a dirty salesman! Not only did I buy the bed but the adjustable frame (he told me that it would be like therapy for my back) as well! There goes $4000 down the drain!
I'm so ready to sue this company! I called customer service to complain about my sleep number changing over night and her response was, "Of course it does. Barametric pressure. You should know." My response was, "How the hell was I suppose to know! I'm not a physicist!." Then I got dead silence. We should all get together and bring a class action against this god forsaken company!
All I want is a good night sleep and not to have to check my sleep number everytime I wake up in the middle of the night!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'd like the bed a lot more if the number didn't keep changing. I don't think it's a leak, since some days the number is actually higher...all by itself. This sickens me when I think of what we paid for it. this happens on both sides of the bed, and no, nobody is messing with the remote, and I wouldn't think that a slight change in barometric pressure or temp is going to change the number by 30 or more! Okay, maybe Tom Brady sent a ball boy over or something.
I hate our sleep number bed. Even when it is at a comfortable number, it's not that comfortable. The outside is harder than the middle - always. Even worse, the number changes without our touching it. I have my side set at 45, and sometimes I look, and it's 90. Other times, it's down to 20. My husband has the same problem with the number going up or down without touching it. I can't get rid of it because he still likes it in spite of the problems. I like our Temperpedic in the guest room, but he hates that one. I'm considering moving into the guest room...
Don't do it! We've had ours for a couple of years and do NOT like it. My husband and I wake up most days with a sore something. I had a spinal fusion many years ago and was sooo looking forward to getting some comfortable sleep. This has occurred on occasion, but rarely. The bed seems to constantly deflate itself and is not 'whisper quite' as promised. Other times, it has inflated itself on one side, so you may go to bed at 65, but wake up with the bed hard as a rock (which is basically like sleeping on top of a giant bump. I find the only way to semi-accurately find your 'sleep number, ' you need to fully inflate the bed and then move down. If you then try to check the number later, it will have moved and you will have to push the remote's buttons numerous times. That is, if you're remote's screen hasn't broken, like mine. Some of the lines work, some don't. Plus, the working lines sometimes change -what fun! Good luck to anybody who buys one of these. It seemed like such a great idea, but now I wish we had our saggy pillowtop back!
jvan.. you will be sorry, this is the worst bed EVER
I agree with poster number 1.. and number 3... class action suit please!
We've had our Sleep Number bed for 12 nights now and we are MISERABLE! We are sending it back. For $2500 we expected a LOT more and are completely disappointed. What's ironic is that I'm up at 2:45am because the bed is killing my lower back so bad that I came downstairs to watch TV and guess what's on? An infomercial for the Sleep Number bed! HA!
Sorry about your luck with this bed. Why didn't you bother to put sometime into investigating beds or at least picked up an issue of Consumers Report. I'm ready to by a sleep number bed. I have spoken with numerous people that love ther bed. I share your grief for you but next time don't rush into a spot buy purchase. By the way, You interested in selling me the bed? After 16 surgeries i'm looking forward to a good nightd sleep. Why not donate this nuisance bed. Good write off. If your interested my e-mail is jeffvp@charter.net. God luck with your next bed.
back problems
I purchased a Sleep Number Bed 18 months ago and haven't slept on it for the last 9 months. The reason? I developed sciatica back pain and leg pain after using it for several months. The pain gradually worsened until I finally realized that the cause of the pain resulted from rolling to the center of our Sleep Number queen mattress. My husband, who always had a bad back, also will not sleep on it. Don't let the one month return policy fool you. It takes time before you eventually realize what it causing the pain. I was actually tightening one side of my body so I wouldn't sink in toward the center of the bed. Complaining to Sleep Number customer service only led to them sending more stupid foam that never solved the problem of sinking into the center. I have worked with a chiropractor and had physical therapy. When I still didn't improve, I ended up at a Doctor of Physical Therapy and Rehabilitation. I needed traction, physical therapy, pain relievers, and a shot in my spine to finally relieve my pain.. After explaining to the physical therapist what I thought was my problem, he told me to get rid of the bed! He had also purchased a Sleep Number bed, said it was "junk", and gave it to charity.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had the same problems with my select comfort bed. The air bed holds the middle of my body up too high regardless of the sleep number used. This causes my back to arch while I'm sleeping and results in back pain all day. I have resorted to sleeping in my old bed with a foam pad on top. That's not perfect, but much better than the high priced select comfort bed. The trench in the middle of the bed is annoying too.
replacing chamber
We purchased our Select Comfort king bed about 12 years ago. Overall we have been happy with it.
We purchased it before it became "Sleep Number" though it's the same concept.
HOWEVER... We have replaced one chamber AND the pump, and now the other (?) chamber needs replacing (it is deflating now).
We went through the drills they have you do - cap it off and see if it deflates, check the black O ring, switch the hoses, etc.
OK - we have determined (we already knew this) that YES - it needs replacing.
Now we find out that it will cost us over $200 to replace. The last time we replaced the chamber it was $87.
We are NOT willing to do this again and told the company we would be getting a different type of bed, that they would be losing a customer.
"BLAH BLAH BLAH" (think Peanuts when the adults speak)...
We cannot for the life of us understand how/why the price of the chamber would more than double within a few years, as it apparently has.
"But we are covering the pro-rated warranty blah blah up to 35%".
Well - whoop tee doo.
Again - we have been quite pleased but now - are not.
What a shame.
The complaint has been investigated and resolved to the customer’s satisfaction.
After the first 3 years with the Select Comfort Double Classic Mattress things started going wrong. In 10 years I have replaced 5 air chambers with each one costing increasingly more. I received a replacement 3 years ago and noticed it was stamped REFURBISHED. At that time I was told that they only replace with refurbished chambers. And yes, I went through the drill every time of switching the air tubes with the chambers, etc. and this is getting increasingly more irritating as I get older. And I really don't need to be quized about having to many electrical appliances close by or an ionizer or weather that changes as reasons for why I have had "so many chambers go flat". If these are issues with these air chambers there should be some sort of disclaimer to the consumer.
But the last straw was this last call where I was told that if I didn't want a REFURBISHED chamber I could buy a new one for apx $110. I decided to invest this money in a new mattress elsewhere.
select comfort could be paying for heart surgery! haha
I have read through many of the complaints on here and I have an original. :) My sleep number adjustable bed almost gave me a heart attack!
My remote (wireless) stopped controlling the bed a short time ago. Both the sleep number setting remote (I get error messages, dont know what that means) and the remote that controls the base (massager and raising and lowering of the head and foot of the bed) have stopped working. I checked the batteries and its not that, its like there is no communication between the bed and the remote.
I have been meaning to set aside time to call them, but knew it would be a production, so havent done it yet.
WELLLLLLLLLLLLLLL. I am awake right now at 5 am because approximately an hour ago, I was soundly snoozing on my bed when all of a sudden, the massager came on ALL by itself! I about had heart attack, it scared me so badly! The remote was in a drawer and in my stupor, I had to stop and think, am I laying on the remote or something? As Im trying to wake up and figure out what the heck is going on, the bed FOLDS ME IN HALF! Scared half to death, I get up, turn on the light, find the remote in the drawer and start pressing the button to stop the massager and unfold the bed. Nothing. I had to unplug the bed completely to get the massager to stop. However the bed will not unfold.
Guess I will call them in the morning! Anyone else have this problem? I havent seen this problem anywhere on the complaint list!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have learned to live with this bed despite the fact that it gives me the one thing they so heavily advertise it won't happen...back pain. I had to unzip the mattress-cover and place a feather pad ($110) in between the air chambers and the mattress-cover. I also had to put folded towels along the middle section to avoid sinking in the middle of the bed when two people are in it. This company should be held liable for such misleading claims.
The SAME EXACT THING happened to me. Remote no longer communicates with the bed (not the batteries), I have resync'd the remotes with the little black boxes under the bed, but still no communication with each other. Also the numbers faded from out number adjuster remote (not the batteries). Then, yes, in the middle of the night I thought I was having a heart attack because I felt major rumbling and then the top of my bed tilted up, despite the fact that the remote was in the drawer and it has worked for years. Same thing, I eventually unplugged it to stop the rumbling, but the head of my bed won't go down, so I have been sleeping all bent up every night lately. I will call them, but if it's like in the past, I will get no helpful advice, just be told to pay more money since many things aren't covered in their "wonderful" "20 year warrantee". *sigh*
We are pretty happy with our bed which we've had about 5 years, but it does seem to be rather cheaply manufactured. Also, we are disappointed that the remote has quit working - something we rarely used once we learned our number. Therefore, it should not have quit. We are waiting for a response for a replacement. I'm really going to be ticked if we have to pay the full price for a remote replacement.
poor quality
I recently purchased the I9 bed from Sleep Number. The bed was not the quality of bed used in their store/showrooms. The bed was very cheaply made and caused my husband and I both back and neck problems. The mattress pad zipper was broken within 2 days of use...the air chambers would not hold their settings for anytime and you would have to adjust them. You could feel the foam side and center walls under you. When my husband got into the bed I felt as if I were laying on a giant air bubble (like an old waterbed) and it wasn't supposed to do that since we had separate air chambers. We were so dissatisfied with this bed we contacted customer service after 4 nights to ship it back...we were told we HAD to sleep on it for a FULL 30 nights before we could return it. We (after the 3rd complaint) were finally given the RMA # to return it. We had to pay out of our own pocket nearly $500 shipping to return the bed. This has been the worst shopping experience EVER. Please don't make the same mistakes we did! Don't buy their product...it is NOT the quality you see in store.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a sleep number bed and the quality is so poor! After sleeping on it for six months I decided to zip open the mattress top and found the form bed topper was already tearing in the area where I sleep mostly. Sleep number sent me a new pad but same cheap form so I am sure it will happen again. It was a real pain trying to replace the form pad and trying to get the old pad back in the box to return to sleep number. MY ADVICE IS DON"T BUY ANY SLEEP NUMBER BEDS!
We purchased the sleep number bed and after a few nights, ended up sleeping on our guest bed because we were told we had to sleep on it for 30 days. Finally, we were able to reurn it after a return fee of $180.00. We were so so disssatified with such a advertising gimick. Don't buy this bed! We purchased a regular mattress from Beauty Rest and are very happy.
worn out in several spots hurts back worse than before
I purchased my bed 2 years ago and it is worn out in several places. i have tried replacing the foam from one side to the other it has completely worn out. when I purchase the bed it worked fine until i started loosing air. they replaced the side that was losing pressure. When purchased they said it had a lifetime warranty. this bed should be taken off the market it does what it say about a year (in which that's really when the warranty runs out) this bed has my back hurting worse than ever! you spend all of this money for the bed but, as soon as something goes wrong you have to spend hundreds of dollars to get it fixed! how can this problem be solved.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sleep Number Customer Reviews Overview
Sleep Number In-depth Review
Product Range and Quality:
Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.
Customer Service:
The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.
Ordering Process:
The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.
Delivery and Shipping:
Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.
Installation and Setup:
Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.
Comfort and Performance:
The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.
Warranty and Returns:
Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.
Value for Money:
Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.
Customer Reviews and Ratings:
Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.
Innovation and Technology:
Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.
Social Responsibility:
Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.
Overall Recommendation:
Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.
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this bed sucks. will not stay on the the base that they supply.foam that they give you is no good it flatens out so no side support .and if blow it up above 40 it is like sleeping on a hill roll one way i am on the floor or roll on top of my wife worst bed i ever sleep on.i sleep on my old bed to get a good night sleep that is about 12 years old and paid about 1200 $ less .cant wait ti get ried of it .just a big rip off.