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SegPay review: unauthorized charges 64

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9:13 am EDT
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I don't know who are these people, but today they took money from my credit card without my permission. Stay away from them!

Feb 14, 2019 10:30 am EST
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Hi everyone,

Please be aware that this site is not affiliated with Segpay. We monitor it, however to get a timely response from our customer support team please email help@segpay.com or visit cs.segpay.com and explain your issue to our team. They will investigate and resolve your issues asap.

Thank you.

Segpay team
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64 comments
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Joseph Hoffman
, BE
Feb 03, 2019 11:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi SEGPAY,

I got charged on 2019jan20 for Eur 32, 31 from my Mastercard by SegPayEU,
with these references : SEGPAYEU.COM*AVSGROUPS CY - 3508 [protected].

I'd like an explanation about where this charge is from and the name of the site.
Is this an automatic renewal without my authorisation?

Otherwise please delete the charges for the future automatic renewal.
The have to reimburse this amount.
Would you please inform me, by e-mail, for the results of your search.

Many thanks

Regards

joshe@skynet.be

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Adildg786
, PK
Mar 02, 2018 5:16 am EST

Without my permission from my back account balance goan and come why

View 0 more photos
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ncanul
, MX
Aug 16, 2016 7:18 am EDT

I was watching porn in cam4 (video girls)
then i decided buy "tokens" for pay to the girls then I see 2 charger in my card (one is ok because I bough the tokens and the other is a suscription I never did but segpay automatically does) then I go to segpay.com (it has a online chat 24hours) and i tell them i want to cancell this sucription, he told me "wait one minut" and after "already" it has been cancelled and the last charger would be refuned to your account ( i dont know how much time i need wait and i dont know if this was really cancelled and i dont know if they are going to do more charger in the future) only i need wait now

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Stephen Caseley
, US
May 30, 2016 5:04 am EDT

Unrecognised charges from Segpayeu keep appearing on my credit card.
I do not recognise the charges and repeated requests for information are ignored.

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marcelo melo soares
, BR
Jun 29, 2015 5:42 pm EDT

I received a purchase of U$29, 95 and I don't know what it is about I would like to cancel this unauthorized transaction

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Reviewer89542
,
Jan 28, 2016 7:01 pm EST

They said my card was declined and then charged 29.95 against it.

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Chris Houghton59
, AU
Jan 05, 2016 9:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This company or whatever or whoever they are deducted $35.80 twice on the 4/01/16 Visa account What do I need to do?

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Reviewer73706
,
Jan 12, 2016 7:32 am EST

I have just received my December Bank statement and saw two debits for 39.98 euros from segpayeu.com/wah carte [protected] on my visa card. I have never contacted, used or authorized such debits and I want to be re-imbursed immediately. MY attorney and MY bank are copied of this mail

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Reviewer31429
,
Jan 04, 2016 2:49 am EST

Today SegpayEU tried to charge me 52, 90€. Luckily my credit card cannot be used without my seperate permission. Seeing other similar complaints I'm beginning to think that this company doesn't follow honest protocols and should be fully checked by authorities.

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michaelang
, US
Nov 20, 2015 6:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi, I discovered a total of 17.59 pound were prelevated from my visa card on 17NOV15. I NEVER heard of your agency. Your are not authorized to prelevate money from my visa card. I never got a receipt or anything from your part with explanation what this all is about.

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Reviewer31566
,
Nov 12, 2015 2:30 pm EST

ON 11/12 I was charged $35.34 unauthorized. I need to make this payment stop because I was charged this several times for no products or services whatsoever.

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Tay Jin Hoo
, MY
Nov 02, 2015 10:31 am EST

I have received transcation on my accounts in the amount of $29.95 for several months and I didn't subscribed to your SegpayEU
services. I'd like an explanation about where this charge is from or otherwise please delete the charges for the past few months from
my VISA card.

Thank You.

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Nikša Guina
, HR
Jan 26, 2015 5:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

SegpayEU.com/Ruseful, please stop my moths charging and cancel my account if i have one!

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Nikša Guina
, HR
Jan 26, 2015 5:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

SegpayEU.com/Ruseful charging my credit card with amount about 30 dollars for months! What is all about? I want my money to be refunded immediately. I didn't agree with those charges. Please answer me

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Pissed Offfffff!
, US
Oct 31, 2014 8:42 pm EDT

SegPayEU.com/Beronata 3 times in an hour. And No most of these people probably did not. What a TROLL! I just got this paypal DbCard this summer Dont really use it! The only time I have ever used that card was sevarl months ago with AliExpress.com to order a tiny $5.00 Scooter Ign Coil. Now Months later this SegPayEU.com Beronata appears on that card 3 times for $74.99 $49.99 $74.99 Bam Bam Bam! 2 of the charges were 2 minutes apart. Then again an Hr later! Do Not Use Alibaba or AliExpress they are UNSECURE! It took me years to get the courage to risk ordering something off Ali fearing overseas Companies like them are not trustable! And sure enough the first time I do I find my worst fears validated! I will never use a CC # with any Overseas Company Ever again! US isn't even secure but overseas EU UkRANE ASIA is a total clusterF@#$%!

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natelong24
van wert, US
Mar 29, 2011 8:04 am EDT

stop charging me

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Kristie
,
Aug 19, 2008 2:48 pm EDT

I never ordered this and they are charging my credit card. What do I do? Plz advise smb!

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Need to Know Basis
Minnetonka, US
May 29, 2014 6:50 pm EDT

Many of you have probably subscribed to some type of service, like "The Erotic Review" for instance, and you are being billed for the service by SegPayEU.com. They handle the billing services for many online subscriptions. So the charges probably are not fraudulent, you probably agreed to a subscription somewhere online but you are not being billed directly by the service you subscribed to.

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Dwulkan
,
Jul 08, 2008 9:36 am EDT

I made one online purchase from overseas (India) last December and no less than 3 companies started recurring monthly and unauthorized charges to my credit card account after that. BofA Credit Card would not institute a stop-charges from these companies. I was told I had to contact them directly. DRI Reg.NET for $39.95, PMIdentity.com for $19.95 and Segpayeu.com for $19.95! I will be a regular visitor here at complaintsboard.com from now on. Please encourage your friends to investigate CC charges that look suspicious. I hope I help others from being scammed like I have been!

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Demetrios
Astoria, US
Nov 16, 2008 3:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Unauthorized charge of $39.95 from my bank account I called them they sound Indians-I called Chase they told me they open a dispute they protect more the crooks than us the account holders thats why people loose their trust in the F.banking system.Demetrios Astoria NY

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jax
, US
Jan 13, 2009 6:07 am EST

I don't know where they got it but these people have acquired my Visa card number and charged $29.95 to the card. The fraud department of my Visa card company called us to ask if we had authorized this charge. They canceled our credit cards and issued new one so segpayeu could not add more charges. After doing a Google search it appears that we are not the only ones who segpayeu has done this to. We are going to file a formal complaint with all available, appropriate agencies with the hope that we can create a world of hurt for these crooks. If you are also a victim of these crooks, I encourage you to do the same.

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Angry consumer 9999
, US
Aug 12, 2010 8:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unauthorized charges on MC for web purchases never made. Called company and all they want is to get credit card information from you for additional fradulent charges.
Watch your credit card statements carefully and submit fraud/disputed charges to credit card company and change account number.

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booboo58
, US
Aug 05, 2011 9:12 am EDT

I was recently charged $29.99, $9.99 and two International fees of 90 cents and 50 cents. I cannot believe that this can happen and I never even heard of the place before. What a scam artist. This should be looked at as downright stealing and they should be prosecuted! My bank is the one that loses the money because they took it off my debit/visa card. Someone needs to pay attention to these complaints. I am forwarding my complaint to the special investigations unit at the FBI and see what they have to say. Not holding my breath though.

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BENEDITO JUSTINO DE MORAIS JUNIOR
, BR
Aug 07, 2013 6:31 pm EDT

EU FI A A COMPRA REFERENTE A UM MES POR QUE CONTINUÃO ME COMBRANDO, SOLICITO QUE CANCELEM ESSA COBRANÇA, POR QUE NEM TENHO ADENTRADO SITE, OU ENTÃO ME PASSEM A DICA PRA EU PODER ADENTRAR DAI DUTO BEM OK

AGUARDO SUA ATENÇÃO

ABRAÇOS

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Entrepreneur1981
Sacramento, US
Jul 15, 2013 5:32 pm EDT

I just got it too, I'm on the phone with the bank right now, I know where they got my info, I put my card information into "hotwire.com" for a hotel reservation! this is how they got my card #, they do it through debit card transactions and make it harder for your bank to save you if you don't catch it in time, I now know to never put my card number into www.hotwire.com or anywhere else if I don't have to!

I was hit by segpayeu.com/ti,

also don't let you bank get you off the phone by giving you the phone number of the scammers, the call to them is worthless, your bank should have protection against this kind of activity, I told my bank to give me a supervisor or the next in command who can do something because if the can get my money and there's nothing you can do about it with the evidence of scam right in front of your face! then my money is safer with me anyway, I'll close all accounts right now! That got the person who could fix this problem on the phone and I didn't have to make anymore calls then just the one!

I really hope this helps somebody, I caught this because I am a business owner and run into scams all the time, this one is new to me and I'm very upset with www.hotwire.com because of there incompetence!

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jose daniel vargas ortega
, MX
Dec 11, 2012 1:32 am EST

charge description SegPayEU.com/AVSGroup USD $34.95 TIPO DE CAMBIO #13.17 fecha aplicacion 09/11/12 fecha autorizaciion 07/11/12 Card [protected]. I didnt autorized this charge, i wanto to stop this montly charge

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mitchellc
Melbourne Metro Area, AU
Aug 21, 2012 2:08 am EDT

I need help on canceling a subscription

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vermeij.scheltema
, NL
Jan 26, 2012 7:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

segpayeu.com takes money from my visa-absolutely unauthorized they take 39.83 usd (changed into euro's}.How can you stop it?

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hoyt7331
Shakopee, US
Jul 11, 2011 4:22 am EDT

With all these people getting ripped. I'm wondering how the same thing is happening to me I'm cancelling my card and hope I don't lose any more like the rest of you guys someone is getting rich.

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famy
Los Angeles, US
Mar 14, 2011 12:29 am EDT

Could anyone help us get the number of these segpay people and their location, and what they sell.Also urskincare.info, these two are thieves and we don't know how to stop them Please help ?

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HagenI
London, GB
Mar 03, 2011 10:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

My bank are refunding the money to me as I have transcripts of online conversations with segpay.
It is possible that they have rogue employees who somehow obtained cc details.

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IcePrincess1989
Hamilton, AU
Feb 16, 2011 7:28 am EST

I recently got charged for $30.06 from my debit card from SegPayEU at 2:11am on the 16/02/2011 in that time frame I was no where near a computer but in fact asleep in a tent out bush! I called my bank and they have no idea where the money went but can't do anything about it until the transaction is complete. On their website it says its based in the US/CANADA I've never been over there and I NEVER use my card for online transactions because of hidden fee's and scams.. I am so incredibly annoyed at the fact that I got scammed for something I've never heard about. So I got my card canceled and a new one is being sent to me.

Have any of you ever gotten you money back?

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jon tubbs
south lake tahoe, US
Jan 22, 2011 8:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i dont know how you got the right to charge my account not just once but three times. i would really lick to be payed back in full amount of 29.95 +.90 international charges=30.85 times 3= 92.55 the dates charges acured are, 01/19/11, 12/21/10, 11/22/10 . I would also like a live rep to contact me. my name Jon Tubbs phone#[protected]. asap do to the fact that these charges are a finachel burden.

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mr franck sourisseau
, FR
Dec 29, 2010 7:54 am EST

someone used my card number and done some transactions with my card from 21.54 up to 22.69 euros making me to have an overdraft up to 132.79 euros i have made a complaint to the police in france... i should have my monney back! but this christmas was ###ed because of them... so hopefully i should get my monney back... franck the frog

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mr. fernando
, PH
Nov 12, 2010 3:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was just notified by my credit bank that a fee of $19.95 was charged against my account by segpaye.com. I only purchased once regarding photo album templates. I paid already before, now they charging me again without purchasing any product of them. Someone should investigate and shut them down!

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sleepycucumber
Never, US
Nov 11, 2010 3:20 pm EST

Same exact thing happened to me as lissalug - same exact charge for $49.95. Yesterday, I checked my BOA and saw the charge. I called the company first, and they said they would remove the charge in 5-10 business days. As of today, it's already been removed. Also, I called BOA immediately after speaking with the company and canceled my card immediately, but this is starting to make me wonder who has the security problem...me or BOA?!?! Lissalug, I deleted permanently the e-mail address they had associated with this account, I changed all of my passwords for everything...I am pretty careful about these things...I still steaming! And contemplating whether or not to open a new bank account!

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lissalug
, US
Oct 30, 2010 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just happened to check my BofA account today and seen a pending charge for $49.95 from segpayEU.com. I called the bank and they could not help me since the payment had not posted. I googled the website and found this forum thankfully. I did an online chat with segpayEU.com and they looked up an account that was for firsttimeanalvidz.com, some porn website. Scary part is the account had my home address, the email address was very similiar, but missing a few letters. I told them I do not even have internet at home, I am currently at work, and any type of adult websites are completely blocked from our system. They blocked my card and said the charges will not post. I copied and printed the online chat and they also informed they would send me an email confirming the card would be blocked. This is the 1st time anything like this has happened to me, and it really worries me. I'm not even sure how my info was accessed and don't know what I should do from this point to ensure it doesn't happen again.

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Bonedigger666
none, US
Oct 19, 2010 11:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wish i had looked you guys up before ordering from them just now. they delcined my card after I tryed to sign up for Hotfile.com but now I get the feeling I will have to go down tomorow and canceal my card.
I will be looking here alot more often from now on. and I'll be calling segpay tomorow but it sounds like thats not going to help much.

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travelingdirtcouple
Rockford, US
Oct 07, 2010 8:23 am EDT

Checked our online banking last night...$49.95 charged by segpayue.com...NEVER ordered anything online. Contacted segpayeu.com customer service and they pulled up the account number which contained the correct credit card number and an email address that was ours but had one additional character. They said they would reverse the charge (5-7 business days) and block any further charges from this card. BOA can't block the company but did offer once we get the refund back to re-issue a new card.

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jesus martinez jativa
, ES
Sep 21, 2010 3:43 am EDT

exijo la devolucion y gastos que con lleben como gastos de intereses