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Thank you.
Segpay team
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
yo no hice ninguna compra en esa fecha lo cual me tendre que poner en contacto con las autoridades para denunciar una estafa fecha 03 09 2010
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Leighton A
, US
1 complaint
1 comments
Leighton A
of US
Jun 04, 20106:38 pm EDT
There is serious fraud going on here. This payment processor is a part of the problem. They play dumb like they do not know what's going on and they are just the billers. But it is 100% fraud.
The scam involves a lot of these recurring monthly membership sites mainly involving porn. They offer free trials or 3 day - 7 day trials for $2.95 or so. After the trial you billed anywhere from $19.95 to $39.95 per month. These membership sites have a large number of payment processors they use such as segpayeu.com.
So even when you cancel your membership, whether it be online before the trial is over or you get billed and call to cancel...they wait 2 or 3 months and send it to another processor. some that i know of are firstsups.com and optsupport.com. This cycle will continue on and on and on. Irregardless of how many times you cancel you will eventually be charged again. They do not care because they do not think people will be aggressive to complain to authorities over the membership to a porn site.
This activity is illegal and needs to be reported to your attorney general. Go over your bank statement over the past 6 or so months and see how many of these similar charges you have but in another name. Take that information and submit a formal complaint to the attorney general. List the processor and the membership site.
When you contact the processor to cancel you are entitled to a refund for every charge they made to your account. You claim fraud and unauthorized charge.
O
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omengjizz
, PH
1 comments
omengjizz
of PH
Mar 01, 20108:38 am EST
I would like to know why segpayeu charge too much to my credit card? I'd only purchased once! My name is LOLITA BAJADA. please help me about this matter. i need to know how do i get my money back?
D
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Denise_lynn
Secane, US
1 comments
Denise_lynn
of Secane, US
Jan 06, 201010:10 am EST
I also have had $29.97 charged to my account from segpayeu and i thought i cancelled the subscription months ago! i need to know how do i get my money back or should i just recancel and hope it stops? please help!
-Denise
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florence barnes
Powell River, CA
2 comments
florence barnes
of Powell River, CA
Sep 07, 200910:45 pm EDT
i cancelled membership ;which i didnt know was a membership was mislead they have taken two payments of my visa #, that i never agreed to to
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F
florence barnes
Powell River, CA
2 comments
florence barnes
of Powell River, CA
Sep 07, 200910:42 pm EDT
why are they taking money out of my visa never agreed to it
S
S
sai keung KWONG
, GB
1 comments
sai keung KWONG
of GB
Jul 20, 200912:03 pm EDT
Dear sirs,
I writing the letter to inform you that the mouthly charge of my account £9.95. The service was never use.
Please cancell the direct debit.
Regard
sai keung KWONG
T
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tiffanylynn
East Lansing, US
1 comments
tiffanylynn
of East Lansing, US
Jul 17, 200911:21 am EDT
I too have had recurring charges for the last four months from this company, that I don't recall authorizing. Something similar to this happened to me several months ago, and I informed the supervisor that I knew of their history and threatened to take legal action and he immediately refunded all of the charges as opposed to the two they offered...no such luck with these segpayeu people. They told me they would refund two charges and then send me an email regarding the rest, to catch them in their lie I requested what email address they had on file for me. After being put on hold for several minutes the woman finally came back with an email address confirmation. Seriously, this is absolutely ridiculous.
S
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Stro511
Odessa, US
1 comments
Stro511
of Odessa, US
Jul 09, 200910:07 am EDT
Just recently charged 29.95 by segpay. I was told by my bank that it was an alleged internet transaction that I could not have made. The funds were somehow connected to a bank in Cyprus. Shut them down.
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VERNON D. VANCE
OROVILLE CA, US
1 comments
VERNON D. VANCE
of OROVILLE CA, US
Jul 03, 200911:17 am EDT
i never said anyone could charge 34.95 to my credit card please put charges back on my credit card. vernon d. vance capitol one credit card
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christalharmon
Byram, US
1 comments
christalharmon
of Byram, US
Jun 26, 20097:58 pm EDT
I have two charges worth right at $6o.oo and i have not authorized any i have no idea what these charges are for. If i bought something i dont mind paying for it but i know for sure i havent bought anything or said yes charge my card for anything online since the first of the year. Plus since these charges have accured and not expecting them i have had $500.00 worth of nsf charges on several checks that was shy just a couple of dollars. Like i said i dont mind paying for something that i ordered but what i have the problem with is being charged all this money. I have had many problems with my account and could not figure out what the deal was until now. I went to the bank today and filed a affadavit for the unaurthorized charges that i have on my account. I would appreciate you all taking a look at my account and repaying me the money that i am owed.
THANKS ALOT
CHRISTAL HARMON
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Oddjob777
Brookfield, US
1 comments
Oddjob777
of Brookfield, US
Jun 16, 20093:59 am EDT
Segpay declined may card and still ran a $49.00 charge through. They even emailed the declined info.
My bank immediately reversed the charge and I sent a fax of Segpay's email about the false declined info.
How can my card be declined and still be charged $49.00? They are not brainiacs at Segpay, just thieves.
M
M
Michellemlm
Madison, US
1 complaint
1 comments
Michellemlm
of Madison, US
Jun 02, 20095:52 pm EDT
I am currently dealing with segpay. My bank has told me that segpay HAS to reimburse all transaction and all processing fees past and present. They apparently started charging my acct this last January for some kind of a prescription plan for over 39.00 per month. I just caught it today and SegPay said they would only reimburse the LAST transaction. I called my bank, got the legal information I needed and then called segpay back requesting to speak to a manager or supervisor... NO LUCK. The lady took my information and said I would receive an email with information with in 72 hours... I told her that with in the email, I want an explanation of HOW these charges were brought about. Did a sales person from some other order duplicate my card number and then place an additional order for commission? As most sales rep companies contract with third party companies... therefor the each sales person is to try to sale as many products as possible... I'm assuming this is what happened... Segpay did NOT deny that this was most likely the case.
I will come back and update how they handle my case. Does anyone know where best to file a complaint on SegPay if this is not resolved properly?
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gemma32009
, GB
1 comments
gemma32009
of GB
Apr 03, 20091:00 pm EDT
The same just happened to me after being charged £28.56.Does anyone know how i can find out what i supposedly bought and how i stop them charging me Thanks
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Gordon VanHooser
Andover, US
1 comments
Gordon VanHooser
of Andover, US
Feb 18, 200912:51 pm EST
yes;I'm getting billed each montt for $39.96.
This is aun authorrised, and i want it stoped now.
regards:: Gordon VanHooser;
gvan@cox.net
A
A
50987
, GB
1 comments
50987
of GB
Feb 12, 20094:53 am EST
###in thieves, I paid for an account on www.yesjapan.com for japanese online lessons, but after a month i cancelled my account because i didnt use it at all, and these ### still charge me for no reason! I'm sick of it, i hope cancelling my credit card is not the only way i can get rid of these THIEVES!
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Romantikus
, CH
1 comments
Romantikus
of CH
Jan 27, 200911:49 pm EST
Hello. I completely agree, because they charge two times the same bill of 29.95 dollars for one month!
A
A
allaro
, JM
1 comments
allaro
of JM
Jan 22, 200912:05 pm EST
I have been charged 25 usd dollars for the last 3 months from www.segpayeu.com. I am not sure about how they got my credit card number. I asked my bank to cacelled my credit card and getme a new one.RBTT bank agree to give me a new card but I have to pay 45 usd for it.it is crazy.!. I hope something can be done about that website getting money from people credit card.
C
C
CTK
,
1 comments
CTK
Nov 23, 20082:30 pm EST
SEGPAYEU.COM charged my Visa for $29 and listed charge as (Services and Merchandise) I never ordered anything from them.
I did order WUYI TEA from Penn. USA (to try for $4.99) which turned out to be from China. I never ordered it again but was charged for the full amount of a box of tea, even though I'm not at the address the first sample was sent to. I tried calling the company but the line is always busy and when I contacted the company in Pennsylvania which was listed on the box, they said they had nothing to do with my product.
B
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bryan cain
,
1 comments
bryan cain
Nov 03, 200811:33 am EST
hell i just got off the phone and am canceling my card because i got one from a said porn site that i never even heard of and i don't even go into pay porn sites!
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Catherine Liston
,
2 comments
Catherine Liston
Oct 30, 20087:36 pm EDT
You people have made me very angry! I cancelled this the same day because it was not going to help me out at all. Now I have been charged for oct. and sept. It was supposed to be a $2.95 charge for three days. I did not authorize this purchase for two months in a row. Scince I did not authorize this I have been told it is not legal, this company will be investigated. I think it would be a good idea for you to reverse the charges.
M
M
Michael I. Viets, PhD
,
2 comments
Michael I. Viets, PhD
Oct 15, 20081:15 pm EDT
I was just notified by my credit union that a fee of $19.95 was charged against my account by segpaye.com. I understand they are in Florida. Someone should investigate and shut them down!
J
J
jnuss
,
1 comments
jnuss
Aug 27, 20087:59 am EDT
The same thing happened to me. I got lucky and my bank's third party watch group caught it for me. If it is an option, through your bank, I would ask for a permanent block on the card they are using and get a new card. That is what they had to do for me.
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Dwulkan
,
3 comments
Dwulkan
Jul 08, 20089:53 am EDT
UPDATE: the segpayeu.com recurring monthly charge was actually $29.95. They said they would stop the billing and refund the latest charge. I thought this was over a purchase from India but, the segpay people said the authorization came from a purchase made on Vidz.com. I researched this site and it is a porn site. Someone, (possibly a family member) may have made this transaction not knowing these charges would be the result?
yo no hice ninguna compra en esa fecha lo cual me tendre que poner en contacto con las autoridades para denunciar una estafa fecha 03 09 2010
There is serious fraud going on here. This payment processor is a part of the problem. They play dumb like they do not know what's going on and they are just the billers. But it is 100% fraud.
The scam involves a lot of these recurring monthly membership sites mainly involving porn. They offer free trials or 3 day - 7 day trials for $2.95 or so. After the trial you billed anywhere from $19.95 to $39.95 per month. These membership sites have a large number of payment processors they use such as segpayeu.com.
So even when you cancel your membership, whether it be online before the trial is over or you get billed and call to cancel...they wait 2 or 3 months and send it to another processor. some that i know of are firstsups.com and optsupport.com. This cycle will continue on and on and on. Irregardless of how many times you cancel you will eventually be charged again. They do not care because they do not think people will be aggressive to complain to authorities over the membership to a porn site.
This activity is illegal and needs to be reported to your attorney general. Go over your bank statement over the past 6 or so months and see how many of these similar charges you have but in another name. Take that information and submit a formal complaint to the attorney general. List the processor and the membership site.
When you contact the processor to cancel you are entitled to a refund for every charge they made to your account. You claim fraud and unauthorized charge.
I would like to know why segpayeu charge too much to my credit card? I'd only purchased once! My name is LOLITA BAJADA. please help me about this matter. i need to know how do i get my money back?
I also have had $29.97 charged to my account from segpayeu and i thought i cancelled the subscription months ago! i need to know how do i get my money back or should i just recancel and hope it stops? please help!
-Denise
i cancelled membership ;which i didnt know was a membership was mislead they have taken two payments of my visa #, that i never agreed to to
why are they taking money out of my visa never agreed to it
Dear sirs,
I writing the letter to inform you that the mouthly charge of my account £9.95. The service was never use.
Please cancell the direct debit.
Regard
sai keung KWONG
I too have had recurring charges for the last four months from this company, that I don't recall authorizing. Something similar to this happened to me several months ago, and I informed the supervisor that I knew of their history and threatened to take legal action and he immediately refunded all of the charges as opposed to the two they offered...no such luck with these segpayeu people. They told me they would refund two charges and then send me an email regarding the rest, to catch them in their lie I requested what email address they had on file for me. After being put on hold for several minutes the woman finally came back with an email address confirmation. Seriously, this is absolutely ridiculous.
Just recently charged 29.95 by segpay. I was told by my bank that it was an alleged internet transaction that I could not have made. The funds were somehow connected to a bank in Cyprus. Shut them down.
i never said anyone could charge 34.95 to my credit card please put charges back on my credit card. vernon d. vance capitol one credit card
I have two charges worth right at $6o.oo and i have not authorized any i have no idea what these charges are for. If i bought something i dont mind paying for it but i know for sure i havent bought anything or said yes charge my card for anything online since the first of the year. Plus since these charges have accured and not expecting them i have had $500.00 worth of nsf charges on several checks that was shy just a couple of dollars. Like i said i dont mind paying for something that i ordered but what i have the problem with is being charged all this money. I have had many problems with my account and could not figure out what the deal was until now. I went to the bank today and filed a affadavit for the unaurthorized charges that i have on my account. I would appreciate you all taking a look at my account and repaying me the money that i am owed.
THANKS ALOT
CHRISTAL HARMON
Segpay declined may card and still ran a $49.00 charge through. They even emailed the declined info.
My bank immediately reversed the charge and I sent a fax of Segpay's email about the false declined info.
How can my card be declined and still be charged $49.00? They are not brainiacs at Segpay, just thieves.
I am currently dealing with segpay. My bank has told me that segpay HAS to reimburse all transaction and all processing fees past and present. They apparently started charging my acct this last January for some kind of a prescription plan for over 39.00 per month. I just caught it today and SegPay said they would only reimburse the LAST transaction. I called my bank, got the legal information I needed and then called segpay back requesting to speak to a manager or supervisor... NO LUCK. The lady took my information and said I would receive an email with information with in 72 hours... I told her that with in the email, I want an explanation of HOW these charges were brought about. Did a sales person from some other order duplicate my card number and then place an additional order for commission? As most sales rep companies contract with third party companies... therefor the each sales person is to try to sale as many products as possible... I'm assuming this is what happened... Segpay did NOT deny that this was most likely the case.
I will come back and update how they handle my case. Does anyone know where best to file a complaint on SegPay if this is not resolved properly?
The same just happened to me after being charged £28.56.Does anyone know how i can find out what i supposedly bought and how i stop them charging me Thanks
yes;I'm getting billed each montt for $39.96.
This is aun authorrised, and i want it stoped now.
regards:: Gordon VanHooser;
gvan@cox.net
###in thieves, I paid for an account on www.yesjapan.com for japanese online lessons, but after a month i cancelled my account because i didnt use it at all, and these ### still charge me for no reason! I'm sick of it, i hope cancelling my credit card is not the only way i can get rid of these THIEVES!
Hello. I completely agree, because they charge two times the same bill of 29.95 dollars for one month!
I have been charged 25 usd dollars for the last 3 months from www.segpayeu.com. I am not sure about how they got my credit card number. I asked my bank to cacelled my credit card and getme a new one.RBTT bank agree to give me a new card but I have to pay 45 usd for it.it is crazy.!. I hope something can be done about that website getting money from people credit card.
SEGPAYEU.COM charged my Visa for $29 and listed charge as (Services and Merchandise) I never ordered anything from them.
I did order WUYI TEA from Penn. USA (to try for $4.99) which turned out to be from China. I never ordered it again but was charged for the full amount of a box of tea, even though I'm not at the address the first sample was sent to. I tried calling the company but the line is always busy and when I contacted the company in Pennsylvania which was listed on the box, they said they had nothing to do with my product.
hell i just got off the phone and am canceling my card because i got one from a said porn site that i never even heard of and i don't even go into pay porn sites!
You people have made me very angry! I cancelled this the same day because it was not going to help me out at all. Now I have been charged for oct. and sept. It was supposed to be a $2.95 charge for three days. I did not authorize this purchase for two months in a row. Scince I did not authorize this I have been told it is not legal, this company will be investigated. I think it would be a good idea for you to reverse the charges.
I was just notified by my credit union that a fee of $19.95 was charged against my account by segpaye.com. I understand they are in Florida. Someone should investigate and shut them down!
The same thing happened to me. I got lucky and my bank's third party watch group caught it for me. If it is an option, through your bank, I would ask for a permanent block on the card they are using and get a new card. That is what they had to do for me.
UPDATE: the segpayeu.com recurring monthly charge was actually $29.95. They said they would stop the billing and refund the latest charge. I thought this was over a purchase from India but, the segpay people said the authorization came from a purchase made on Vidz.com. I researched this site and it is a porn site. Someone, (possibly a family member) may have made this transaction not knowing these charges would be the result?