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2.9 130 Reviews

SegPay Complaints Summary

62 Resolved
68 Unresolved
Our verdict: Dealing with SegPay, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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SegPay reviews & complaints 130

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R
6:37 pm EST
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SegPay unauthorized credit card charges

These charges had been monthly charges for a while, I have not been able to figure out why these charges are. A monthly charge of $29.95 is showing in my credit card statement under SEGPAYEU>COMGENERATIONSC
I am looking to close this account just to stop these charges, I need to know who or where I can find an answer about these charges. I did not request any service or website access under these conditions .

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P
11:34 pm EDT

SegPay money taken from my account

money has been taken out of my bank account without authorization.
4/10/2017
SegpayEU.com IML [protected]
card xx7442 USD 25.00
value date 30/9/2017
amount $31.97

5/10/2017
SegpayEU.com IML [protected]
card xx7442
amount $64.02

these transactions were not authorized by me and I don't know what there for.
I would like my money refunded and no further transactions are to cme out of my account.

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W
4:16 am EDT

SegPay unauthorized credit card charges

My Name: Wolfgang Endres
My Adress : Tiergartenstraße 9
Germany
50735 Cologne
My E-Mail: [protected]@outlook.com

Don´t handle anymore per my Credit-Cards :
Visa 4344 99xx xxxx 7000
MaterCard 5232 53xx xxxx 5047

following Orders:
SegpayEU.com*whalememb, [protected]
SegpayEU.com*SCTR, [protected]
Segpayeu.com*Generationsc [protected]

I will not pay in future for this, because I don´t know what it is an I can not cancel it. Please cancel for me!

Best regards

Wolfgang Endres

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C
10:13 am EDT

SegPay unauthorised transaction

Hello,

A transaction of £42.74 was deducted from my account without me being made aware or knowing what it is for.

I would like this cancelled, and any monthly recurring charges cancelled too. If I could be reimbursed the full amount I would be grateful. I have no idea what the transaction was for and would like it all cancelled immediately.

Thank you,

Cormac Trigg
[protected]@tiscali.co.uk

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A
11:14 am EDT

SegPay Unauthorized credit card charges

I noticed this month 2 transactions on my account for services I have never used that are taking payments out of my account and then changing my pounds into either Euro's or Dollars, which I am also charged a fee for. Due to the fact that over time the wording on my bank statement is changed every so often I have not noticed that these companies( generationltd.com CY & deluxeprodxx.com GB ) which all lead back to Segpay or Segpayeu have been defrauding my account since June 2014. I have just returned from my Bank, Bank of Scotland and this has been handed over the their Fraud Department who will be contacting you. This started with a 60p charge, then the same day £14 was taken. Since August 2014 I have had the rough amounts of $24.95 and $29.95 every month though this was taken from my account in Pounds and I was then also charged exchange fee as well. I do not know who you guys are, I have never authorized this nor have any idea how you got my credit card information. This has been turned into the appropriate authorities and I seek a full reimbursement going back to June 2014.

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M
12:17 pm EST

SegPay unauthorized charges on credit card item I never ordered

On 1-14-17 I noticed an unauthorized charge on Master Card for $39.95 for something I never ordered and disputed it with card provider. They requested information and an eventual credit was returned to card. Thing is they charged me for something they should not have without authorization and I had to change cards. For what it is worth SegPayEU is located at:

(could not obtain name of ceo/president)
3111 N University Drive, Suite 1000
Coral Springs
Florida
United States – 33065
[protected]

the organization hosting Segpayeu.com is eNom, Incorporated in Kirkland, Washington, United States.

the organization hosting Segpayeu.com is eNom, Incorporated in Kirkland, Washington, United States.

CATHY BEARDSLEY
SEGPAY
3111 N. UNIVERSITY DRIVE, SUITE 1000
CORAL SPRINGS, FL 33065
Telephone: [protected]
Email: [protected]@segpay.com

Administrative Contact
KENNY NASH
SEGPAY
3111 NORTH UNIVERSITY DRIVE, SUITE 1000
CORAL SPRINGS, FL 33065

Good luck with these scamming thieves.

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Ronin Eternales
, US
Jan 03, 2018 10:36 am EST

This charge is likely the result of an online dating scam: date verification. Segpay is currently the target (recipient) of a redirect from fychelp.com. fychelp is associated with the date verification scam. In brief, the date verification scam happens when you meet someone online but before they meet you in person, you have to verify yourself. You are directed to a site that advertises as free, but there are purposefully hidden charges for signing up to a set of rotating dating sites. fychelp is one of those billing sites. The $39.95 charge matches exactly as well. I advise people to do exactly what you did, which is dispute the charge with the bank and cease contact with the dating site. This matrix of an online dating scam goes even deeper. You can read more here: https://theonlinedatingscams.com/age-or-date-verification-scam/. - Ronin Eternales

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N
10:59 am EST

SegPay unauthorized credit card charges

My visa was charged 29, 72 at 6/1/2017 18:54 without my permission or any recent transaction through this side.I don't know for what I was charged.Please stop any unauthorized charges and if possible I also want a refund. On the massage I received from my bank it said that I'm cherished in segpayeu.com/p I don't use this side for any payments.my email is [protected]@hotmail.co.uk.pleaSe answer

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T
9:05 am EDT

SegPay not providing services that were paid for.

My bank disputed a transaction with Segpay and performed a chargeback. I contacted my bank and had them reverse this. My bank paid Segpay the money they were owed. However because there was a chargeback, even when Segpay was paid in full they refused to offer the services I had paid for.

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L
2:07 am EDT

SegPay unauthorized prelevation of money

I have just seen that you charged my Visa credit card account with 39, 99€ every month since March 16 (charging dates: 11.03.16; 08.04.16; 09.05.16; 07.06.16; 07.07.16). I have no idea what I am paying for and I have never heard of your agency.

I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.htmlhttp://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html Your are not authorized to prelevate money from my visa card. I never got a receipt or anything from your part with explanation.

I want you to stop charging me and want my money back immediately.
If I get no quick answer, I inquire to initiate prosecution.

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A
2:36 pm EDT

SegPay the site was the wrong site yet they (segpay) tried to hit my cc 5x's until my bank froze my cc!!

The fraudulent website that uses SegPay was informed that a summons and complaint would be filed in a civil action and my law professor, who is an Assistant Attorney general, may very well investigate the site's owners, who do a bait and switch, you get nothing, and segPay is an accomplice, who will now be receiving the summons and Complaint, my civil, most likely, class action lawsuit, but also investigated by the A. General for criminal misconduct. The company stated that SegPay, Their billing (Gouging) company would return all my 4 inc. the original $29.95, I have an email from them stating that, but it was a trick to make you think a dispute wasn't needed, that way they get the $ and when you realize they never refunded the 4...it's too late to file a dispute, with your CC co, ...BUT, not the authorities ...or the process servers! Let's join together and file a class action lawsuit against segPay and the Scammers they are bagmen for!

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Update by A. Thompson
Jun 11, 2016 2:40 pm EDT

Let's DO IT! I am an attorney and will have thousands of clients on this suit alone! $$$$

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P
11:11 pm EDT

SegPay Card charge

Reference debit card charge [protected]. Need to ensure there will be NO FURTHER withdrawals by SegPayEU.com. A one off charge has been completed.
There is NO authorization for any further charges.
Request an email to ensure that this is understood and is to be complied with.

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D
1:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

SegPay avs group

INR 1316.48 HAS BEEN TAKEN AWAY FROM MY CREDIT CARD ENDING WITH NUMBERS 2848 IN THE NAME OF T PADMANABAN JUST NOW ON 29 DEC FROM HDFC BANK FOR SEGPAY eu.COM AVSGROUP. PLEASE INFORM ME WHETHER U HAVE COLLECTED THE AMOUNT FOR SOME PORNO SITE IN THE NAME OF [protected]@gmail.com or [protected]@gmail.com. if u inform u for which site u have collected, please inform to [protected]@gmail.com from which name my credit card was used. please help me. last time also i lost the same money by u. i wonder why u never inform me for what purpose the money was collected. expecting an early reply. t padmanaban 29 dec 2015

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S
11:26 am EDT

SegPay unauthorized charges of usd 39. 94, oo, already three times

I discovered a total of USD 39.94 were prelevated from my visa card for two months. I NEVER heard of your agency.
I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html
Your are not authorized to prelevate money from my Mastercard. I never got a receipt or anything from your part with explanation
what this all is about.

Where did you get my card number from?
I want my USD 79.88 DR reimbursed.
I hope yours was an error.
Please stop the monthly and recurring translation immediately!
If I get no quick answer, I inquire to initiate prosecution.

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K
7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

SegPay - taking money from my account again

I was checking my bank online & my heart sank as again these SCAMMERS are in the process of taking £48.99 out of my Bank again & they are making it look like I had bought something on my card so it goes as payment pending so my hands are tied & there is nothing my bank can do about it, The last time I was lucky & got my money back, should of learned my...

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K
5:06 am EDT
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SegPay don't know what it is for

I have had this problem before with the same organisation (I think) & I managed to get my money back. I should of changed my card but I thought! I was safe, £48.99 is going to come out of my bank & there is nothing I can do about it. These sort of scams need to STOP, I am really frustrated I called my bank & there's nothing they can do about it as it's showing like I have paid by card. HELP

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3:45 am EDT

SegPay withdrawal without my consent

For at least 6 months now I have been having $32.52 or more taken from my Debit Mastercard without my consent each week, often twice! I'm not sure how or why this is happening but I want it to cease immediately!
With me and my partner starting a young family we need every last dollar we have. This must cease immediately.

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NumberOneHeadband115
Valdosta, US
May 04, 2015 11:30 pm EDT
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Twice so far this segpay thing has made unauthorized transactions on my credit card. Where do I turn for help?

F
F
francois bounegab
, FR
Dec 12, 2014 7:54 am EST

hello,
I would like to know why i have to paye every mounth 32.69€ for à company that i didnt give an authorisation.
i me banck i can see the reference segpay.com*IWM USA [protected] reference FKQ5URJ
I would like to stop that please. I don't know what is this !

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D
3:12 pm EDT
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Replied
SegPay has left an official reply on this complaint.

SegPay denaro sottratto da carta di credito senza alcuna autorizzazione

é stata sottratta una certa quantità di denaro da carta di credito master card senza autorizzazioni dal sottoscritto verso questa azienda. Invito subito e cortesemente di provvedere alla situazione ! In caso di abbonamenti virtuali si invita a disdire il tutto al più presto senza costi aggiuntivi!

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Graziano Camboni
, US
Apr 01, 2021 4:41 am EDT

Buon giorno è’ successo anche a me
grachira@tiscali.it
Graziano Camboni

S
S
SegPay
Apr 08, 2021 10:45 am EDT

Per annullare la tua iscrizione, puoi utilizzare una delle opzioni utilizzando questo link https://cs.segpay.com/. Ciò ti consentirà di contattare direttamente Segpay per assistenza.

A
A
Alessandro Coppolecchia
, US
Feb 11, 2021 5:07 am EST

E successo anche a me come disdire scrivetemi
Alecoppo110998@gmail.com

S
S
SegPay
Apr 08, 2021 10:45 am EDT

Per annullare la tua iscrizione, puoi utilizzare una delle opzioni utilizzando questo link https://cs.segpay.com/. Ciò ti consentirà di contattare direttamente Segpay per assistenza.

ComplaintsBoard
N
12:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - unauthorized transaction

some one took money from my account.but I didn't know about that.he took money twice from my account.they did that transaction through a account called segpayeu.com. They first time took money Rs.5307.56 on 04.08.2014 without my permission from my debit card and they took money for the second time Rs.5306.74 on 02.09.2014 without my permission.I need my money back as soon as possible.my email [protected]@icloud.com

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8:01 pm EDT
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SegPay scam

I've been segpayeu.com illegal withdrawals from my account on 24/08/2014 at asia commercial bank. I do not have to register or purchase on this transaction. I do not understand why they withdraw money without asking my opinion. I want to report this fraudulent information to the international police. Please help me get a refund and unsubscribe to help me deal with segpayeu.com. I thank Complaints Board!

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1:15 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay debiting moneys from credit card

I have been regularly had amounts deducted from my credit of which i have no idea as to why... the above company hasn't had any authority to do this and it has already costed me a fortune of deductions...
I've gone onto the above website to question as to why... and was quickly logged out and blocked so i won't make contact via "Live Chat"
I need your assistance and hope that if theres other having the same problem with this company to respond.

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Contact SegPay customer service

Phone numbers

1866 450 4000 1800 996 0398 More phone numbers

Website

www.segpay.com

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