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2.9 130 Reviews

SegPay Complaints Summary

62 Resolved
68 Unresolved
Our verdict: Dealing with SegPay, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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SegPay reviews & complaints 130

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ComplaintsBoard
K
5:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SegPay unauthorized prelevation of money

to SegPayeu.com

Hi,

I discovered a total of 38, 20 Euros were prelevated from my visa electron card. I NEVER heard of your agency.
I'm not the only victim of your actions: http://www.complaintsboard.com/complaints/unauthorized-prelevement-c124760.html
Your are not authorized to prelevate money from my visa card. I never got a receipt or anything from your part with explanation
what this all is about.

Where did you get my card number from?
Ofcourse I want my 38, 20 euro's reimbursed.
I hope yours was an error.
If I get no quick answer, I inquire to initiate prosecution.

Here are the facts I found on my visa account:

[...]

I count on you to resolve this problem. As I wrote, if I get no quick answer, I inquire to initiate prosecution.

Please answer to this E-mail address: ...@yahoo...

Thanks,

Claudia ...

Read full review of SegPay and 1 comment
Update by karatekla
Apr 28, 2010 5:34 pm EDT

I understood at the end what had happened. I suscribed TorrentHandler.com in december 2009 and automatically had to subscribe to segpayeu to pay for the download of files. I just used it once and didn't remember i subscribes a contract with segpayeu.
The contract sended buy mail said:
"If you have any questions or concerns regarding this purchase, please feel free to contact our customer support department in one of the following ways:

The quickest way to solving any billing problem is to contact SegPay's customer support department before your bank or card company.

Online: https://SegPayCS.com
By Email: Help@SegPay.com
By Chat: https://www.SegPayChat.com
By Telephone: US and Canadian Residents: [protected]
By Telephone: Direct Dial: +[protected]

Your purchase today was for 1 Week Trial of Torrentprivacy service to torrentprivacy.com.

For your privacy, SegpayEU.com will appear on your statement.

This is a recurring membership and will be billed next on 12/20/2009, and then every 30 days afterwards until cancelled.

You may receive a few e-mails containing your username and password for accessing the system."
etc.

So they were clear. I didn't remember anything about this mail.
They have suddenly after my request, without any problem, canceled, deleted my account. The payments are stopped.

It was my fault not to remember anything, so I didn't ask back my 38, 20 euro's.
Anyway I wrote them that, seen the problems I had encountered happen to many people, it would be better to send an E-mail to the payer to let him know every time money is taken off his creditcard...

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ajpuk
Banbury, GB
Feb 04, 2011 8:27 am EST

Just had money taken out of my account! I have no idea.

Anyone suggest ways I can get my money back or unsubscribe to what ever is authorising these transfers?

contact a.pitts@live.com

thanks

ComplaintsBoard
L
3:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized charges

On 01/19/2010 I was billed by SegPay, Coral Springs Fla, two times once for Segpay and once for +CREPASS, Sing. Both amounts were for $39.62. I telephoned this number([protected])at 1130 PM and spoke with Ashley and complained that I had not authorized my account to be debited. She identified both charges and indicated that my account would be credited because of a misunderstanding. A couple days later my account reflected that credit.

Again on 02/17/2010 my account was debited thru Segpay, Coral Springs, [protected]) in the amount of $39.87. I was not aware of this charge until I was reviewing my account. I did not authorized the debit to my account and called the same telephone number listed above and spoke with someone who failed to identify themselves. I indicated that I wanted a refund to my account since I did not authorize the debit. I was told that they could do nothing about the charge. Request that this charge be refunded and that future charges to my account be stopped.
The last six numbers of the account are 984981(visa)
Thank you.

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Borednow
, US
Aug 17, 2011 1:42 am EDT

This outfit is still in business, fraudulent charges to my credit card from HHNETWORKS.ORG [protected], NJ 08243 ALLNETAPP.COM [protected], CARTSINFO.COM [protected]
country code MU. Had to call my credit card loss prevention and change my card number.

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jonathan wonneh
Alexandria, US
Sep 20, 2010 3:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

from jonthanw3@hotmail.com segpay is going to my accaunt every week some times two times a week, i have no trasaction for three months now. please i beg you for god and send all monies taken from my accaunt. and please stop going to my accaunt. alexandria virginia 22306.

ComplaintsBoard
J
3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay account debit

I have been getting charged to my Visa, this "SEGPAYEU.COM8009906276 NICOSIA" i dont know what it is, and i cant find a way to cancel it so i would like it to be tooken off ASAP, thank you.

The visa number is "[protected]"
My name is Joseph Maillet

and the charge appears as on my statement 2010-02-02 SEGPAYEU.COM8009906276 NICOSIA

AMT 34.95 UNITED STATES DOLLAR
$38.44

Email - [protected]@hotmail.com

Read full review of SegPay and 1 comment
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Des1952
aughton, GB
Feb 28, 2010 3:22 pm EST

I wish to close the account which has been paid by mastercard for$39.95. This is for a wed site I no longer wish to subscibe to. Many thanks.

Des

ComplaintsBoard
K
1:42 pm EST
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Replied
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Featured review
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SegPay - unauthorized credit card charge

received bank statement today, 2/6/10, I have two charges from segpayeu.com one for 34.95 for unknown and the other .28 for for transaction fee (international charge). I have no idea what this is or how to find out what it is. How can I find out what this is and make sure it is deleted or cancelled. [protected]@hotmail.com

Read full review of SegPay and 9 comments
ComplaintsBoard
S
5:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SegPay unauthorized charges to my visa

I got a call from Chase Visa yesterday asking about fraudulent activity on my account. It was this www.segpayeu.com for $29.97. I told them I had never heard of them, and to cancel my credit card (which I have had for 42 years!) because I was afraid of fraudulent activity. I was not home at the time I returned Chase's phone call, and now that I am, I am looking at all my statements and I have been charged $29.97 every single month since January, and have paid it! Chase assures me they will cancel the charges and invetigate, but somebody needs to shut this company down. Chase told me they probably got ahold of my number from some purchase made over the internet. How can these companies do this? What can we call do to prevent this? I have just joined LifeLock, which has put a red flag alert on my credit reports, and this is so horrid that honest, hard working citizens have to do all this when some fake company can get away with scamming hundreds, probably thousands of us? To whom do we turn? Any ideas? Thank you.

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factual
Paramus, US
Jan 26, 2010 3:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

hey did you guys hear that some of lifelocks employees are or may be stealing your identity it was on cnn or msnbc but it IS TRUE!

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graham davy
Brisbane Metro Area, AU
Jan 18, 2010 7:32 pm EST

i would like canel my memmbership with my graham davy of unit 28/43 carbery street .

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graham davy
Brisbane Metro Area, AU
Jan 18, 2010 7:31 pm EST

my graham davy unit 28/43 carberry street my email gdavy5@bigpond.com i would like cancel my memmbership with you please rely

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BeachDreamer78
Shartlesville, US
Oct 06, 2009 11:39 pm EDT

I have been with LifeLock for over a year, and I love it. Luckily, I've never had to call and dispute a claim.
But when I applied for a car and personal bank loan, the banks will call me to verify it is really me who is applying for the credit. Plus, you get your credit reports on a regular basis...all for $10 a month...

I really feel safe with them.

Hope you will too...

ComplaintsBoard
B
11:03 am EDT
Resolved
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SegPay unatherised charges to credi card

this company charged my credit card for 119.00 and i dont even know for what. i sked them to refund but they have not yet.

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Billy the kid
, US
Dec 22, 2009 10:28 am EST

I was going over my credit card statement and noticed two charges of 14.99 from segpay that I didn't approve and I had no ideal who they were, I do now after doing a little research I found out they are a boarder line scam company, putting false charges on peoples credit cards and checking account cards. They are a bad company take my advise and stay far far away from them.

ComplaintsBoard
M
6:10 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - false recurring charges

SegPay has taken monthly unauthorized debits of $39. 93 from my bank acct. They claimed that I purchased a prescription plan in January of 2009. I have medical insurance and my prescription are covered with only a $1.00 co pay. I would have NO reason to order a 40 dollar a month prescription plan. Segpay agreed to reimburse only the latest transaction, but...

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ComplaintsBoard
E
8:21 am EDT
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SegPay unauthorised charges!

I am not sure on how this works but i have looked over other complaints and am now more worried! I was charged by something called segpayeu nicosia at 9.95USD and 0.40 AUD (which doesnt make much sense in itself) and i am a single parent on the pension, I CANT AFFORD FOR THIS TO HAPPEN AGAIN! What can i do besides cancelling my card?

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amrita
, IN
May 24, 2009 9:20 am EDT

Hello,
You should take action immediately.
I was struggling for miss calls and abuse SMS from online web services .I have register the case against criminal (it is online, NO FIR) to www.cybercrimepolice.com and problem has been solved in one day.
Apart from that you can register the case for fraud of Credit card, Debit card, Abuse email, Hacking, Miss calls etc. For any fraud you can register online easily .
It is advice to register a case online with www.cybercrimepolice.com as they are very efficient .
Thanks

Following message I have received on my email ____________________________________
Cyber Crime Police –Security Message from www.cybercrimepolice.com

Message From: http://www.cybercrimepolice.com/

Dear User,
We have taken your email Id from one of the open forum or chat session to caution you about cyber security.
As we have noticed that lot of Fake, Spam and Fraud Users visit the Forum website regularly and use the identity of someone and use your personal information for fraud.

What to do:
• Aware about the Cyber Crime Security from www.cybercrimepolice.com
• Do not provide any personal information, SSN No, PAN No., Bank Account Number to anyone online and do not leave any information where everyone can use your identity easily.
• Do not leave your phone number, credit card number, mobile number and do not send you credit card number via SMS or email.
• For complete details about cyber crime and mobile crime please visit www.cybercrimepolice.com .

If still you are facing any problem, or some one is troubled you with false, Miss calls, Abuse Calls, Abuse SMS, Porn Messages, False e-mails, Money making ideas, Unwanted calls etc. then Please against spammer, online from website http://www.cybercrimepolice.com/

For any other information or Register a Case Online, contact www.cybercrimepolice.com
Do not hesitate to contact us as we are available to help you .
It is advice to all about not to promote any cyber crime while browsing.

Please circulate this message to all your friends and promote awareness and help us to stop the cyber crime

Always for your online safety!
Thanks
Regards
www.cybercrimepolice.com
acp@cybercrimepolice.com

ComplaintsBoard
D
5:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
SegPay has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SegPay - money debited from my account

On Wednesday 26th November when i logged onto my online banking i had been debited a total amount of £49.95 from SEGPAYEU.COM8009906276 CD 3424 . i would like to know how this has been done and why. I demand an immediate reimbursement as no purchases have been made to this personal at all. please explain to me and and this matter shall not be taken any further Dan fardell [protected]@hotmail.com

Read full review of SegPay and 29 comments
ComplaintsBoard
D
5:55 am EDT
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SegPay - dispute

I have payments on on my credit card which i know nothing about:- Segpayeu com.800990...£22.86 Ref273 Ref:[protected] Ref;273, [protected]...£17-47 Ref:273.[protected]...£1.14 Please advise what these are for, otherwise I will have to contact my credit card provider, and dispute them

Read full review of SegPay and 15 comments
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Contact SegPay customer service

Phone numbers

1866 450 4000 1800 996 0398 More phone numbers

Website

www.segpay.com

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