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Security One / No services

1 United States

I accidentally set off my house alarm but never heard from Security One. I called and spoke to them and was told that they never had a signal from my house. I was told that they needed to have someone come and check out my system. I emphasized the fact that I was nervous not having service and asked them to schedule as soon as possible. I gave them my contact number as (773) 655-xxxx and told them that I had Voip services. They stated that I have a land line which is false since I had Voip for over two years and had it when they came to my house to connect me to Security One. We scheduled a service call and I took off a day of work to be home. There was a no show so I called Security One and they told me that they called me at (773) 588-xxxx and I stated that the number was (773) 655-xxxx and asked to speak with a manager. I spoke to Adam who had me set off the alarm and confirmed that there was no signal. He stated that my matter needed to go to senior management to be resolved. I was told that they could not let me know when the call would come but they assured me that they would call me at (773) 655-xxxx. I just received another call at (773)588-xxxx stating that they wanted to check my service. I am so frustrated with their lack of service and customer service. Meanwhile I have no security on my home and I am paying a monthly fee for no service. I keep asking to speak with a Manager but there doesn't seem to be any Managers available to speak with me. I have no security on my house and I am worried that something can happen to my family because I am working with an inept business. I just want out of the contract so that I can get some security on my home.

Jan 15, 2016

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