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Security Associates International, Inc. / non-working system, no customer service, inability to cancel service when no service provided.

1 Arlington Heights, IL, United States Review updated:

No siren installed. Digital transmitter not working for months, each time I called to request service for the lack of siren and non-working digital transmitter, I was put on hold for one hour and twenty minutes one occasion and thirty minutes the next. When I would finally get a person on the phone, they were extremely unhelpful, rude, and gave me no options for solving the problems that I had with the system. Instead, they only seemed to argue with me and try to threaten me with why I could not cancel the security monitoring contract. I have and did have every right to cancel a contract that they were in not living up to. If they were, I would have had no reason to cancel.

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  • Su
      8th of May, 2009
    0 Votes

    I agree. There does need to be a stop to this. This is the most unethical company I have ever dealt with. If there is a class action law suit, please sign up!!!

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