Secure Tactics / Rip off
I purchased SpyRecon software from Secure Tactics and attempted to download the product which claimed to be a very simple installation. As soon as I attempted to download the product, my anti-virus protection notified me that the download contained a virus. I contacted the company's customer service via e-mail and they responded that I should disable my anti-virus protection and any other security software and then download the product. I have purchased and downloaded software on-line many times in the past and have never had a problem with my anti-virus program detecting viruses in any legitimate products.
I told the company that I refused to disable my anti-virus protection for the download and was very wary about the legitimacy of their product after I did some research and found many reports by other consumers about having problems downloading the product, lack of customer service and support from the company and various other problems. I asked for a refund and they refused.
I informed them that I will be filing a chargeback with my credit card company since I was not able to recieve the product that I purchased.