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Secure Horizon has the WORST customer service... They NOTE everything in their "system" but then continue to ask the SAME QUESTIONS over and over each time you call..
I WISH THEY would RECORD MY CONVERSATION so they could just LISTEN BACK TO the same complaint OVER AND OVER..
USEless
The complaint has been investigated and resolved to the customer’s satisfaction.
I was looking forward to having AARP Medicare Complete hmo because i had their insurance thru my employer before i was disabled. They have the worse customer service department for medicare members than any customer service department i have ever dealt with. The put you on hold and never come back. Nobody want's to take ownership of a call. They always want to transfer you to somebody else. I was on the phone for 3 hours yesterday and still didn't have my issue addressed. I will not stay with this new year.
Cry baby!