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CB Car Dealers Secure Gas Redemption A scam, can't get any response
Secure Gas Redemption

Secure Gas Redemption review: A scam, can't get any response 157

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1:16 pm EDT
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"$500 in free gas" induced me to purchase new Kia Rio. However, later learned to collect would need to use $125/month in gas. Impossible driving a Kia on a small Island. SecureGasRedemption's website mentions "alternate gifts" for those unable to buy this month gas month. I have sent 3 E-mails and phoned them once to get more info on the "alternate gifts", but get no response. Kia makes a good car and I can't imagine why Kia-America would want to be involved with such a blantant, deceptive scam as this.

Update by Milt Sylwester
Aug 28, 2008 12:21 pm EDT

Just forwarded FreeBee Gas latest lie "we're awaiting gas cards from gas companies" to Florida Attorney General. Attached thereto was E-mail from Conoco Phillips to me stating "we are not associated with this company". Florida Attorney General E-mail response to me was that they have a "meeting" scheduled with Freebee Gas to address the numerous complaints against this company. Ultimately, I plan to pursue my claim for $500 free gas against the local Kia Dealer, via small claims court if necessary. Scams like this thrive only because too many folks choose to whine and do nothing, rather than fight back.

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Secure Gas Redemption - Not receiving the $25.00 gas cards 15
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Secure Gas Redemption - Not receiving gas cards 2
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The complaint has been investigated and resolved to the customer’s satisfaction.
157 comments
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Chris Rae
Northridge, US
Feb 06, 2009 11:32 pm EST

When gas prices were over $4.00 a gallon, I donated my car to M.A.D.D. to receieve $100 gas card. I sent in my reciepts of $100 every month for 4 months. I called several times and got a voicemail or the voicemail was full. I left countless messages when I was able to actually leave a voicemail and never got a call back. I waited a few weeks and tried again. Twice I actually got a live person and I was advised that they were behind on sending the cards out but no worries my cards are on their way. Another month went by and still nothing. I tried again today [protected]) and now the contact number is no longer valid/disconnected. I will be contacting M.A.D.D. to advise them that they were dealing with scam artist. No wonder the Secure Gas Redemption Company got an"F" from the BBB what a bunch of ###. We are in a recession and we made purchases/dealings with certain companys in order to receive something in return for our hard earned dollars!

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Evans
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Nov 09, 2008 8:56 pm EST

I was supposed to received a $500 gas card with the purchase of 4 tires from NTB (National Tire and Battery). I would have to mail in $100 worth of gas receipts every month and they would send me a $25 gas card. I purchased my tires in July and started mailing in my gas receipts in August. I have yet to receipt a gas card. I tried logging onto the SecureGasRedemption website today and it was down.

I received the last confirmation email stating "we have received you gas receipts in good order" on Oct. 28, 2008.

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S Black
Kettering, US
Mar 10, 2009 3:40 pm EDT

I too have been a victim of the many others I see on this site. From a purchase with Big-O-Tires for my van that I no longer have (it died 2 months after my tire purchase-wasted money and time there) was promised a $500 rebate...you know the drill. I was fortunate, I suppose, to receive $100 in gas cards. There have since been 8 more months of my faithful $100 gas purchases go by with promise after promise to pay. HA! In the last two weeks of my attempting to contact the companyagain, I have been getting a constant busy signal at [protected]. The [protected] appears to be disconnected. Just yesterday I received in my mailbox the most recent $100 monthly purchase of receipts in gas as "return to sender refused unable to forward." Folks it looks like we are out of luck...or are we? Is there anything that we are entitled to as a consumer? If anyone knows anything please share it with me. What an exhausting time consuming mess this has been! Like I don't have other issues to deal with in my life!

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Robin
Mooresville, US
Jan 05, 2009 11:34 am EST

I was offered $500 in free gas for purchasing 4 new tires from Tire Kingdom.
First of all, Tire Kingdom knew almost nothing about the offer that was advertised on TV. After much debate and denial of the offer, they finally gave me the info I needed to get the free gas. It's only gotten worse since then.
I spoke with someone from Secure Gas Redemption, and they emailed me some vouchers. I followed all the directions and purchased $100 worth of gas every month for the last 4 months. I have yet to receive any FREE GAS! They
are impossible to get a hold of by phone or their website. It's a total scam to get you to buy the tires or whatever other product they want you to purchase. Don't fall for it!

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Debra Laine
Lake Forest Park, US
Feb 10, 2009 10:09 pm EST

In August of 2008 I bought a new Ford Mustang from Evergreen Ford in Issaquah, Washington. As part of my deal they said they would give me a $500.00 gas card. What they didn't tell me is that I would have to pay a $5.00 set up fee and then buy $100.00 worth of gas each month, return the receipts within specified time frame and I would get a $25.00 gas card. It would take until May 2010 before I would be able to use up my $500.00 gas voucher.

I have sent in my receipts each month since October to Secure Gas Redemption and I have yet to receive any gas cards. They will not return my phone calls or emails and as of Monday - the phone rings and no one answers at all. I have complained to Evergreen Ford and so far their only response has been - Sorry to hear that - no one else has complained to us. I feel like I have been misled and lied to in order for them to make the sale and I told them had I know the truth - it would have been a deal breaker for me.

How can these companies get away with stuff like this?

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cab1213
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Jun 03, 2016 8:13 am EDT

I have submitted 4 vouchers for July-October so far and have yet to receive one $25 gas card from this company. I have tried unsuccessfully several times to reach someone and either get no answer, a full voicemail, or no response when I have been able to leave a voicemail. I have received email confirmations every time I've submitted my voucher/receipts telling me my voucher was received in good order and I didn't need to do anything further. I also sent in a letter with my last voucher asking for a status update and have still not received a response. I purchased a Pontiac G6 in May, was going back and forth between this and another car, and finally settled on the G6 when the dealership threw in the "$500 free gas". I can understand being backlogged to a degree, but they need to let people know what's going on, to have people continuously call and get no response just further upsets people. It is a matter of principal, individuals were promised a service, in writing I might add by the dealership giving out the literature/directions on how to obtain your free gas, in return for purchasing a particular vehicle. I personally think the dealerships have a responsibilty in the matter also. They should stop handing out vouchers if these companies are not going to honor their commitments.

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D. Harper
Hainesport, US
Apr 16, 2009 9:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I brought a cmary and received a certificate for $500 and I had to submit $100 in receipts each month and they would send me $25 gift card up to the $500. I submitted my receipts for September 2008 through December 2008 and have not received anything. I called the in of January and they said I would be receiving my cards shortly and to date I have not received anything. I tried to call today 4/16 and the number is no good.

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pat olson
Seattle, US
Mar 09, 2009 4:27 pm EDT

They no longer have an operating phone. We are 6 months behind in getting our gas cards after being assured a few months back they were mailing them. The least they could have done is written and explained they were out of business and apologize.

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dsteggemann
Troy, US
Feb 18, 2009 6:27 pm EST

We have been dealing with Secure Gas Redemption since June 2008 and have received $25 Gas Cards from June-October; however, we had to call to get them to send them to us. We have followed all the rules of this promotion, but this company is not. Now we cannot get in touch with them either by phone or email. Can you help us

John Steggemann
Troy, OH

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Fred Mannix
, US
Dec 20, 2008 4:34 pm EST

When I bought a new car I was given a $500 gas card from Secure Gas Redemption .com as an incentive for purchase.

I have been sending in my $100 gas receipts since August and to date I have not recieved gas rebate yet.

They do not answer my phone calls, letter I sent and their website is off-line.

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secure gas redemption fraud
charleston, US
Apr 08, 2009 1:37 pm EDT

bought a new car they gave me the 500.00 gas redemption, sent my 5.00 in been sending reciepts in since 8/08 now they do not exist!along with 4 family members

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eremine
Philadelphia, US
Feb 20, 2009 8:54 am EST

We have been dealing with Secure Gas Redemption since June 2008 and have received $75 Gas Cards for June-August; however, we had to call few times before they send them to us. Now we cannot get in touch with them either by phone or email, and their web-site no longer exists.

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Sara Starnes
,
Dec 02, 2008 9:50 am EST

I purchased tires from Tire Kingdom. My decision was influenced by the offer of $500 worth of free gas. I had to spend $100 per month, submit my receipts of the 25th of each month and I would receive a gasoline gift card for $25.00.

I started sending in my receipts in August of 2008 and to date have not received the first gift card. I am unable to reach anyone by phone and the website is down

Just wanted to warn other people of this scam.

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Mson
1 argonne place, US
Aug 24, 2009 4:54 pm EDT

In the last year, I purchased about $20 K from Ashley's for my new home in NJ. I too was promised a gas rebate from FreeBee Gas. After getting horsed around by them, they said it was a scam. Ashley promised me the same gataway with a $50 refundable deposit. (LOL) I told them that I had no intention of taking them up on their offer, and they owed my the balance of $475.00 in rebates. They sent me to MDC Group, but I once again told them that I will not participate. It's the old saying..."Fool me once, shame on you, fool me twice, shame on me."

My saving grace is that I as of this day still own them $9700.00. Gee...guess what I am going to do? They aren't getting the last $475.00. they can sue me for it !

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maryann1958
, US
Aug 23, 2009 12:06 am EDT

Contact the Attorney General in the state this company operates and file a complaint. Just google search- attorney general and state the company is in and there will be a complaint form on the website

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Stop complaining
Babylon, US
Aug 22, 2009 7:30 pm EDT

Jesus christ. Everyone stop whining. No one is "OUT" $500.00. You're out the possibility of RECEIVING $500.00. If you spend hundreds on gas. All most of you shelled out was $5.00.

The only people who really lost money here were the retailers. Go about your lives and stop wasting time trying to chase your '$500.00'

Take your $5 loss and see it as a lesson learned. God.

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hyugaheiress
, US
Apr 22, 2009 10:29 am EDT

same problem here. if you can contact them, please email me at darkswedishfish666@hotmail.co.uk

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Terri38
Bellingham, US
Apr 09, 2009 7:56 pm EDT

We bought a brand new Nissan Rogue a few months back when the gas prices were climbing high here. The dealer gave us the $500.00 gas rebates (freebee gas) as part as our negotiated price for the vehicle. I sent in 5 months worth of coupons which met my $100.00 monthly. Never did receive ANY $25.00 promised gas card. Recently I received my March coupon with receipts back in the mail with the USPS yellow sticker that read: "RETURN TO SENDER - REFUSED- UANABLE TO FORWARD". I phoned the 800 # listed on my paperwork and of course is disconnected. I am going to contact the dealership where we bought my vehicle, then the BBB if the dealership does not try to resolve this for me. I will be contacting the attorney General's office as well. Bummer.

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mare
Audubon, US
Apr 09, 2009 2:38 am EDT

If you have participated in the gas redemption program, contact the Florida Attorney General's Office at [protected].

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Jann
Benedict, US
Apr 05, 2009 12:04 pm EDT

I, too, fell for the $500 free gas promotion when I purchased my van from Tom Clusiau's Sales & Rentals in Walker, Minnesota in September, 2008. I mailed my receipts and coupons for two months and have not received any response of any kind from Gasoline Redemption. I filed a complaint today with the Florida Attorney General's office. Even if nothing ever comes of filing, at least I feel a little better knowing that their office is investigating the worthless company.

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Steve
DeLand, US
Mar 26, 2009 5:49 am EDT

I purchased tires from tire kingdom with this option to receive $500 in gas redemption over the next year and a half. I started back in December 08. I sent in my receipts for the first month and in January received an email stating that they had received my gas receipts in good order. I since then have sent each month as directed but these last two months have had them returned with NO FORWARDING ADDRESS AVAILABLE on the envelop. So far no Gas Redemption Coupon. I looked at the website given me and was redirected to another gas site and resent my receipts and have had them returned again also with the same info regarding their address. I have printed off the information to contact the Florida Attorney Generals office. File a complaint. This is a scam.

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Heather House
Owenton, US
Mar 24, 2009 12:18 pm EDT

Do not deal with Secure Gas Redemption

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Heather House
Owenton, US
Mar 24, 2009 12:17 pm EDT

My husband and I bought a new Camry last March, and the dealership had a promotion with "Secure Gas Redemption", I have mailed in receipts and coupons, with no luck of getting a free gas card. Bogus company! BEWARE!

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George Kundrat
Whitehouse Station, US
Mar 22, 2009 5:15 pm EDT

I am very upset with the promotion put out by gas redemption. I also purchased car tires in anticipation of getting a $25 rebate for $500 in rebates, but cannot speak with anybody in regards to getting a reimbursement. I am very upset as a senior citizen who has once again been taken by shark artists.

-George Kundrat

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Rachel
Weston, US
Mar 21, 2009 10:48 pm EDT

I was wondering if other people were as frustrated as I am. I bought tires at Tire Kingdom here in Davie Florida and was excited to have received a $500 gas certificate. I signed up for this back in October 2008 and haven't received anything from them! I'm surprised to read other people got something..even spoke with someone! Address changed, telephones were disconnected, emails not being delivered and now no website. I hope everybody files a complaint!

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MichelleE
Fleming Island, US
Mar 20, 2009 9:30 am EDT

A SCAM - As of Feb 20 2009 the Florida Attorney General has froze the assets of these "businesses". ADD YOUR NAME TO THE COMPLAINT SO THAT YOU MAY GET YOUR MONEY BACK!
BBB REPORT:
http://westflorida.bbb.org/WWWRoot/Report.aspx?site=47&bbb=0653&firm=90026293
If you're owed gas coupons from this company, you should file a complaint with the Florida attorney general's office online or by calling [protected]. Filing a complaint may entitle you to a cut of any settlement or fine the company pays.
GO HERETO FILE YOUR COMPLAINT:
http://myfloridalegal.com/pages.nsf/Main/60FD9BD8FA71A5B185256CD1005EE5C5

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Susan G.
Lynn, US
Mar 19, 2009 4:32 pm EDT

I am so disgusted that the dealership I returned to in N. H. wher I got the voucher from had such a cavalier attitude about the situation and the reply I got was that they felt terrible and were lied to as well. This just does not cut it in my opinon...An establishment should be held accountable for the sales and the promotions that they endorse as a part of the deal and especially when handed out by a representative in the office, dealership, or place of business. My intent is to complain to the AG in Fla., MA where I live and NH where the vouchers were initially given to me. This is basicaaly a federal crime because the company took money from different states, over the internet, and we were compleltely ripped off. Five dollars from each person makes for a nice purse...in addition to the personal information that is now compromised because the company is not a trustworthy or reliable organization to have personal info about people.
I really want to prosecute.

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InTheMeanTimeIllJustShutMyBigMouth
Calgary, CA
Mar 18, 2009 1:33 pm EDT

As for the company - in your case, WAYNE AKERS FORD - this could seriously hinder their sales (I'm pretty sure you'll think twice about ever purchasing from this dealer again?)
The companies that offered the promotional card SHOULD stand behind the problem. I know that I'll never buy form Ashley Furniture (Canada) ever, ever again! Even though I did receive my 3 promised cards.

I'm a sucker for punishment, but I am going to activate the new redemption certificate (where the company is located in Arizona) just to see if I get my cards as promised. Unlike most others here, I did not have to pay the $5.00 registration fee (it was covered by Ashley Furniture). The only thing I was ever out was the cost of the envelopes and stamps (and my time, I guess).

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InTheMeanTimeIllJustShutMyBigMouth
Calgary, CA
Mar 18, 2009 1:27 pm EDT

Please call [protected] (MDC Group). Let them know you are a customer of freebeegas, etc. and are awaiting your gas cards.
MDC Group - in my case - is now using claimyourgas.com to fulfill their promotion from Ashley Furniture. MDC had contracted Tidewater to handle this but they failed miserably. MDC is now using the folks at claimyourgas.com (company name, I do not know).
Good luck.

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Gerhard Ternette
West Palm Beach, US
Mar 18, 2009 12:13 pm EDT

I did enter in July 2008 - based on a PROMOTION by WAYNE ACRES FORD (from which we had purchased cars previously) - into the FREEBEEGAS $ 25/month voucher program at an address:14100 Walsingham Road, Suite 36, # 12, LARGO, FL 33774; .
Inclusive January 2009 - the orderly receipts of my monthly transmission (all during the first half of each month, to meet the 'deadline 25th) had been confirmed by email from 'freebeegas.com' noting the LARGO address.
Today (March 18), I received my March submission -returned/unopened- with the USPS (yellow) sticker: RETURN TO SENDER - REFUSED - UNABLE TO FORWARD. I found the Customer Service # [protected] DISCONNECTED!
The usual website: www.freebeegas.com has been CHANGED to a differently formatted web-company & does NOT ALLOW anymore ANY further INPUT related to the 'usual' gas reimbursement problems - as used in the past.
One of their 'partner websites' (www.freegascentral.com) does still exist, alerts on the home page of a 'PROBLEM WITH THE CUSTOMER-SERVICE 1-800-numbers and all emails...(!). They list a NEW CUSTOMER SERVICE number [protected] for all queries under the name 'GasolineRedemption' (exactly the same LARGO-address in FL. When I called, a (seemingly tired) male voice said: *NOT INTERESTED* & hang up, when I mentioned *GASOLINE VOUCHERS*.
Upon lots of 'squeezing' I did receive (in Jan. 09) ONE SINGLE GAS CARD ($ 25.-VISA ) for AUGUST 2008 plus 'lots of reasons as of 'why the company was so far behind' (I guess, I am lucky that I received anything...).
Going back to the ORIGINAL PROMOTOR (WayneAkersFORD in Lake Worth, FL) will - most likely - NOT RESULT IN ANYTHING (in previous 'similar' cases the standard response was: WE ARE NOT RESPONSIBLE - AN EXTERNAL COMPANY IS HANDLING THIS PROMOTION!
Just to note: IN THIS CASE I MAY DECIDE TO PICK a bit on WAYNE AKERS FORD, as well as on other SIMILAR PROMOTERS (mostly car dealers) from which I/we RECEIVED SIMILAR promotional GAS COUPONS, with THE SAME LARGO-ADDRESS under DIFFERENT COMPANY NAMES (which I did not forward yet, due to the provision: ONLY ONE PROGRAM PARTICIPATION ALLOWED DURING THE SAME PERIOD).
Anyway, these companies seem to keep closing & - at the same time - opening up under a new name - ALL UNDER THE UMBRELLA OF THE local FLORIDA ADMINISTRATION, CHAMBER OF COMMERCE, BBB, etc. - THE 'NEW' COMPANY IS DECLARED a "LEGAL' ENTITY ...& the OLD COMPANY simply 'DISAPPEARS' - presumingly leaving behind LOTS OF DEBTS (unpaid taxes, dues, ..customers..!)
EVEN THE USPS (Post Office) IS A PATIENT 'KNOWING PLAYER'!
Learning / Advise: DO NOT FALL FOR THESE PROMOTIONS - unless the dealership WARRANTS !
he 'partner
After lots of

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InTheMeanTimeIllJustShutMyBigMouth
Calgary, CA
Mar 18, 2009 10:07 am EDT

Whoops - US Florida State Attorney (no disrespect intended!)

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InTheMeanTimeIllJustShutMyBigMouth
Calgary, CA
Mar 18, 2009 9:03 am EDT

One more thing:
The letter that accompanied my 3 gas cards included a web link to visit should I wish to lodge a complaint (to the US Floriday State Attorney) against Tidewater.

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InTheMeanTimeIllJustShutMyBigMouth
Calgary, CA
Mar 18, 2009 9:00 am EDT

****UPDATE****

I FINALLY RECEIVED 3 VISA GIFT CARDS in the mail yesterday from MDC Group. This is the company that hired Tidewater to handle the gas redemption. I thought my $75 in gas cards was lost forever, but the proof is in the pudding! I received VISA cards because of the gas station (Petro-Canada) I selected.
For anyone that has been stiffed by Tidewater (gasolineredemption.com; freebeegas.com; etc.(?)), call MDC Group! I have posted a contact name and number in my previous posts to this blog.
Squeaky wheel gets the grease
As for the "HUGE SYSTEM FAILURE" Tidewater kept referring to: They say they had a SQL Server (SEQUEL SERVER) failure. For those that don't know computers, SQL Server is the database that "houses" the personal information of everyone that registered in the gasoline program. For them to say they had a complete system crash is utterly foolish. SQL isn't hardware; it's software, which means it can't crash. I'm suspecting their server (the hard-drive(s)) crashed. But shame on them for not backing up their data. It sounds like they had thousands, if not hundreds of thousands of customers in the database. Any GOOD system administrator would have been backing up the server AND performing maintenance on a regular basis. I was told their system crashed in October - November (can't remember which now) and they were still mentioning it to me whenever I called, which was already in December '08 and January '09. I outright told them they should quit using that failure as an excuse, and that too much time has passed to keep mentioning it! I think I caught them off guard. I also told the CSR (each time I called the CSR was a different person) that SQL Server CAN'T CRASH! They didn't know what to say or think.
BTW: For those that are wondering I am a Systems Analyst.
Remember to contact MDC (or the place you received the redemption coupon) to see about getting paid out for your outstanding receipts. I would think that anybody that is in the system and is owed money would be paid in a timely manner (I say that only because I received my 3 x $25 cards yesterday!)
GOOD LUCK!
From Canada.

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jessi523
, US
Mar 17, 2009 3:03 pm EDT

Sorry, that's TIDEwater Marketing not Clearwater.

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jessi523
, US
Mar 17, 2009 1:36 pm EDT

Here ya go, guys. After doing some searching around it looks like Clearwater Marketing (the people behind all these different free gas vouchers) was a huge scam (surprise surprise) and have been taken over by the state of Florida. It doesn't sound like good news as far as any of us getting any of the money/gas cards we are owed. Your best bet would be to try and get it back from the company that gave you the voucher to begin with.

http://www.tampabay.com/news/courts/article981976.ece

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jessi523
, US
Mar 17, 2009 12:42 pm EDT

Is this happening to anyone that has used the company that USE to have a site at www.freegasredemption.com? We recieved this promotion from our Ford dealership when my husband bought his Mustang last year. We have sent in receipts since September of last year and have not received one single gas card in the mail. When I first called back in November I was told that they would be mailed out with the next batch of mailings in December. Then in Jan I called to find out why I still hadn't received them and was told that they had a huge system failure and lost all their information that was stored on their computers. According to the operator they had to go back in and enter everything manually and that was what was causing the delay. I was also told that they would begin mailing cards out again in Feb. Of course here it is the middle of March and I still haven't received a single card. Now when I try and call their [protected] I get a busy signal or a recording saying all circuits are busy. Also, their website www.freegasredemption.com is gone. Go figure. I called the dealership and was told they have someone there working on trying to get this resolved. I left a message for that person and hopefully I get a call back tomorrow.

Has anyone started any kind of lawsuit over this yet?

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Neva Bean
salix, US
Mar 17, 2009 11:27 am EDT

I agree this is a scam. I have been sending in receipts since September. To date I have not received a gift card in return. The 800 phone number is no longer valid. When it was valid, I
was told I would start receiving my cards in January. Did not happen. I have sent an email and a letter asking if this was just a scam to get everyone to send them $5.00 or what. I have not received an answer to that either.

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AnneD
Lancaster, US
Mar 15, 2009 8:13 am EDT

I also bought tires from Tire Kingdom and received a gas rebate card last August. I have sent in receipts etc since September and have received nothing. I did have correspondence via email and phone initially. I think the people working there thought this was legit. I think Tire Kingdom should honor this promotion. After contacting Tire Kingdom, they have said they will either : give you a $100 Visa card or the option to participate in another gas rebate that they say is legit. Now after 6 months of sending in receipts they want you to start all over. I think they should be held accountable and give more than a $100 gift card. The gas rebate program was a deciding factor in buying tires from Tire Kingdom

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Steve G
, US
Mar 14, 2009 10:12 am EDT

NC here.Been sending in receipts since December 08.Have not heard anything and today got my last receipts sent with a sticker saying RETURN TO SENDER, REFUSED, UNABLE TO FOWARD.A scam if I ever saw one!

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Soltan
Old Bridge, US
Mar 12, 2009 6:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Having the same issue. I've been sending them in since Aug. 2008 and never received a single gas card. What a scam, and the dealership wants me to sign some document relieving them from any wrong doing...