Menu
Secret Shopper
Secret Shopper Customer Service Phone, Email, Contacts

Secret Shopper
reviews and complaints

www.secretshopper.com
www.secretshopper.com

Learn how the rating is calculated

2.8 11 Reviews
Verified
The authenticity of the customer service contact information for Secret Shopper has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Secret Shopper complaints 11

ComplaintsBoard
M
7:55 pm EDT

Secret Shopper Company shut down red flag on there site scam alerts for this company

Scam I was scammed company mailed me a check for 2,455 dollars, I was scammed the check fake I didn't know bank blocked my account I lost funds did not receive full funds from my direct deposit will need money sent back to me from bank. Never did any shopping and company needs to be shut down and scammers arrested. Happened in may phone number to call them [protected]. Lieing scam company and i'm going to the bbb with this complaint

Desired outcome: and for company be shut down and criminals arrested and for person Paul clay to be arrested

Read full review of Secret Shopper
View 0 more photos
Hide full review
ComplaintsBoard
N
6:56 am EDT

Secret Shopper lots of calls

They pissed me off by calling me over and over again. I have no idea of how they received my phone number, but for the past 5 weeks, I regularly get annoying evening calls from them. At first, I politely asked them to stop and get me off of their list, but they never stopped calling. Please stop this harassment or I will assume the serious measures

Read full review of Secret Shopper
Hide full review
ComplaintsBoard
C
2:46 am EDT

Secret Shopper I got fake check and I didn't understand why they sent it to me

I got the email and check from the company www.SecretShopperInc.com. These jerks offered to work for them and provided the fake check. I understood it, when I tried to deposit this sum to my account, but the rep in the bank told me that it was impossible. I tried to reach them, but all my emails and messages were ignored. I have no idea why they provided this ###. Please, share your views about this company.

Read full review of Secret Shopper
Hide full review

Is Secret Shopper legit?

Our verdict: Secret Shopper has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Secret Shopper's position as a benchmark of trust and quality within its industry. Users and clients of Secret Shopper can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Secret Shopper earns 98% level of Trustworthiness

Perfect Trust Endorsement: Secret Shopper achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Secret Shopper. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for secretshopper.com can be seen as a positive aspect for Secret Shopper as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Secret Shopper's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Secretshopper.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Secretshopper.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Adult content may be available on secretshopper.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Secret Shopper. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
6:08 pm EDT

Secret Shopper scammers

Delware Secret Shopper Network sent me letter with enclosed check and notified me about possibility to wark as secret shopper for them. I had to cash in check send most of the money via western union and keept the rest to myself but when I was at bank I was told that check is fake.

Read full review of Secret Shopper
Hide full review
ComplaintsBoard
T
2:04 pm EST

Secret Shopper do not give this company your ssn

Do not give this company your SSN! I signed up for a shop and when I had completed the shop, I tried to log in and do my report. But my ID no longer existed. I still had hours before my report was due but they sent me notice that I had not done the report and was locked out.

SO I signed up another family member to be a 'secret shopper' with them. (Did not give their real SSN, they don't verify it anyway). The day her report was due, BAM she's locked out too because she 'did not complete the shop'.

I think they are using the site to harvest SSN's. At any rate I would steer clear of them.

Read full review of Secret Shopper and 1 comment
Hide full review
1 comment
Add a comment
P
P
phila-ss
Burnsville, US
Nov 16, 2011 9:36 pm EST

I have been a mystery shopper for this company for quite some time, and have only had a shop cancel once. They have a pretty strict deadline of 12 Noon central time, and when shops do not meet this deadline they are canceled as overdue. It sounds like your shop was not entered on time. Your account was probably shut down because it was your first shop, because I was only put on a temporary probation.

ComplaintsBoard
V
1:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was recently a victim of Fraud via Mail. On Oct 10th, 2011 I received a job opportunity offer to work as a mistery shopper. In the contract agreement it clearly stated my job description..salary.. shopping bonus.. available funds for training assignments.. The available funds covered by a cashier's check in the amount of 4, 225 dollars was to cover all...

Read full review of Secret Shopper and 6 comments
ComplaintsBoard
H
11:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Secret Shopper scam

Below is a sample e-mail I received from market force or someone claiming to be with market force. I received a check and it did not clear. I told them before i make any purchase I will wait for the check to clear. Lucky for me I did not fall for it. Check out the sample email they sent me...
Good day, Mr. ...
Today you have a very important task. You have to determine the taste quality of the black caviar. It is not easy task, but we hope you are up to the challenge. Here is what you need to do.
Our company sent you a check for completing this task. You should receive it within 1-3 days after receiving this letter.
You should follow the link http://royal-caviar.com and order this caviar "Caspian Sea Golden Osetra aquacultured".
As soon as you made an order, you should inform us about the :
• order number
• date of the order
After you have received the package with caviar, let us know about the following:
1. Whether your package was delivered in timely manner (the delivery time should not be more than 7 days), let us know exactly how many days.
2. Take a picture of the caviar can (not opened). Report the details: what is the condition of the can? Was it arrived damaged or in tact? Are there any dents, scratches or dings? What do you think about the design of the package? Is it attractive by your opinion or not. Explain.
3. Carefully open the caviar can and take another picture of the product. See if there are any blemishes, imperfections or mildew on the caviar’s surface. Describe the appearance of the opened can.
4. Take few grains of the caviar and look against the light. Is caviar clear?
5. Try few grains of the caviar and describe your feelings. (Here you should give us more details abpout how did you like the taste, is the caviar too salty or not enough salty. Give us detailed description of what kind of impressions you have after trying the caviar.
6. Offer the caviar to few people you know. They might be your relatives or friends, or anybody else you know. Please, describe in details their impressions and give us feedback.
Please, take this task very carefully and write a detailed report as requested.
Thank you in advance!
________________________________________
Best regards, Market Force Food Critic
mailto: [protected]@gmx.com
fax: [protected]

Read full review of Secret Shopper and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Linnywoo
Douglasville, US
Apr 25, 2011 6:10 pm EDT

Received the same letter, after doing some research the envelope was suspecious in addition, the return address on the letter/envelope was to a Pizza Palace located in Pheonix, AZ. I called the Pheonix police and informed them of this scam, contacted the FBI and after additional research the check in the amount of 1256.00 was drawn of a Wachovia Bank, I took the check to the bank for investigation and the account was fraudulent. Also, the company on the check was addressed from a Temp Agency in Washington, DC. After, research...I put a fraud alert on my credit and stopped all social networking. This company got my profile off of CareerBuilder.com

DO NOT CASH ANY OF THERE CHECKS! SCAM...

E
E
exfelongirl
Columbia, US
Mar 11, 2011 10:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just received an email quite like yours. I almost feel for it until I read the contract. Things did not added up and the spelling and format was a bit off. The application I was suppose to print off asked questions that were not relevant to a job application. I am a blogger for www.exfelongirl.com and I have written about job scams before. Its such a shame that people are trying to get rich off of others just trying to find a way to make an honest living.

ComplaintsBoard
J
2:54 pm EST

Secret Shopper fraud alert

Sometime back I had written about a scam called Master Research Inc., a company that swindled money from people by promising them employment. Those who fell for the scam were given to understand that they would be working as secret shoppers testing the payment mechanisms of large shopping malls.
They had gone underground, it was believed, when the going got too hot. Now, it seems, they have resurfaced after a name-change as Secret Shoppers Inc.
Sign that the scam was alive and kicking were received last week. Nancy Timmerman, after responding to an employment ad in the local paper, received a job offer from a company calling itself Secret Shoppers Inc.
Part of the job, she was told was to check the effectiveness and efficiency of Wal-Mart’s money gram facility. For this, the company sent her a check for nearly $2, 700 drawn on Pioneer Federal Credit Union, Nampa Branch.
She was told to cash the check and then send part of the money using Wal-Mart money grams back to the company.
Nancy confessed, for a moment she was almost taken in by the scam. She was out of work and desperately looking for a job. Under such circumstances, the company and its job offer looked so legitimate. Then, she had heard about such scams operating in the internet world. It took time for her to realize such scams can and were being run in the ‘real’ (read offline) world too.
She took the check to the Nampa Branch of the bank. They told her the check was a fraud. In fact, over a week they had collected three more such checks, two of them very similar to what Nancy had on hand.
Nancy wished others will be alerted by the incident:
“I just want people to know about this because I don’t want some else to be sucked by it that’s as desperate for work as I am”, she said.

Read full review of Secret Shopper
Hide full review
ComplaintsBoard
T
7:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Secret Shopper fraud alert

This company sends out fake checks and asks you to cash them and quickly wire the money to a recipient overseas. DO not deal with these people! They are a big scam!

Read full review of Secret Shopper and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
selbyzgirl
Williamsburg, US
Nov 23, 2009 8:57 am EST

I got a check from them too. I threw it into a shredder. Here is some info to help you.
"To file a complaint or to get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. " from FTC website.
Sorry for your loss on this. Hope this can help you some.

ComplaintsBoard
S
1:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Secret Shopper unauthorized charges

secret shoppers are real but some ads are fake I was charges twice within 2 days of access the website.
Ameriplan healthcare discounts is really GOOD! www.myhomebusinesspays.com/40677939 This actually works. If you want to have a stay at home job. People will contact you everyday to help you make money and you also get the healthcare services.

Read full review of Secret Shopper and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
jayb32
Burley, US
Dec 06, 2008 7:48 pm EST

Broad Financial Services is a scam if you look very closely at the checks they are printed on voided paper. Beware do not try to cah these checks. The account that they are supposedly drawn off of is a closed account. If you get one of these letters and checks your best bet is to report it to the BBB and tear it up and throw it away.

G
G
grtz
, US
Jun 10, 2011 2:34 pm EDT

April the 7th 2011 i recieved a check from marilyn bank from the secret shopper in madison alabama. the check was in the amount of 1, 985.23, i took this check to the bank to deposit it, but i told the branch manager to check out the check first. im so glad i did that, it wasnt worth the paper it was printed on. i sent marilyn bank an email explaining to her how happy she made me, and i told her shame on her, and what she's doing to people will be done to her. i asked her what was she profiting from sending a rubber check if she's not benefiting from it and i made it clear that i would let everybody no her name. its---MARILYN BANK 1030 BROWNS FERRY RD MADISON AL 35758.SECRET SHOPPER, , I STILL HAVE THE CHECK.

CarolynSW
CarolynSW
Phoenix, US
Aug 14, 2009 10:09 pm EDT

AmeriPlan is a home business not a job. There is an intial investment and a monthly overhead. To get to SRSD there will be 40+ people you put on the books that you will NEVER make income from.
AmeriPlan provides a decent service, but as a business it is very difficult to make money at. People will buy what they want before they buy what they need everyday of the week.

I Believe In You,
Carolyn

ComplaintsBoard
K
2:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Secret Shopper 4 months of charges

I was signed up with Secret Shopper whom is in association with Surplus Supplier. I called Secret Shopper to cancel within the 10 days as informed (2-3 days) and was given a confirmation #. Not knowing they were not going to also cancel with Surplus Supplier; even through I never signed up online, never received anything or made any type of contact with them. But yet they charged my account for 4 months.

Read full review of Secret Shopper and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
ldm563
Shelocta, US
Jul 11, 2011 6:54 pm EDT

They did the same thing to my account. This is a scam. I was looking for work and Secret Shopping sounded interesting. It didn't take long to figure out though, when they are charging 99.00 a month, that you aren't going to make much money! When I called in to cancel within the first 2 weeks, they left the Supplier Surplus Account open (A web store I never even used) and I was billed for 9 months. My bank made a call to the company after my attempts to get my money back failed, and they were able to get it back. I also had made a complaint to the Better Business Bureau...but they did nothing but forward emails between the company and I.

R
R
RickiAdair
Hattiesburg, US
Sep 29, 2009 1:08 am EDT

they have currently been charging my account. for two months. how do i make them stop?

Overview of Secret Shopper complaint handling

Secret Shopper reviews first appeared on Complaints Board on Dec 18, 2008. The latest review Company shut down red flag on there site scam alerts for this company was posted on May 18, 2023. The latest complaint scam/fraud was resolved on Oct 16, 2011. Secret Shopper has an average consumer rating of 3 stars from 11 reviews. Secret Shopper has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Secret Shopper contacts

  2. Secret Shopper phone numbers
    +1 (763) 525-1460
    +1 (763) 525-1460
    Click up if you have successfully reached Secret Shopper by calling +1 (763) 525-1460 phone number 0 0 users reported that they have successfully reached Secret Shopper by calling +1 (763) 525-1460 phone number Click up if you have UNsuccessfully reached Secret Shopper by calling +1 (763) 525-1460 phone number 0 0 users reported that they have UNsuccessfully reached Secret Shopper by calling +1 (763) 525-1460 phone number
  3. Secret Shopper emails
  4. Secret Shopper address
    620 Mendelssohn Ave N, Minneapolis, Minnesota, 55427-4310, United States
  5. Secret Shopper social media
Secret Shopper Category
Secret Shopper is related to the Scam and Fake Checks category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.