Seatwave / not answering questions - unable to contact

London England Greater London, United Kingdom
Contact information:

Order number: 1674130
Ordered and paid for tickets to Coldplay back in November 2015. Told shipment date was 31st May - still not received and not been advised that the tickets have been despatched. The concert is Saturday 4th June and to get them in time the tickets should be despatched today for tomorrow.
Emailed, left review on trustpilot and I'm not being given any suitable information as to what's going on. We have paid over £1000 for these tickets and I'm shocked that no one can at least give me a call as to when we will receive them. Have been on hold for 30 minutes now. Am getting more and more angry. They state the following at the bottom of the purchase receipt...
Please note that many tickets are not issued until just before the event so you may not receive them immediately. However we guarantee that you will receive your tickets in time for the event.

Jun 02, 2016

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