SeattleCoffeeDirect / Business methods!
Anyone complaining about this company needs to dot the i's and cross the t's. That is how this company survives. Knowing I would be charged the $25 on top of the $9 offer was known. But this company measures "monthly" any way they want. Hence, the immediate shipment of a second box of coffee only 5 DAYS after the first. This allows you no time to make any changes or even be aware that you will have a another charge on your credit card. Again, read the fine print. Monthly to them is "Monthly shipments are an estimate. They may be more or less frequent." This is straight from their fine details. Upon noticing the additional charges, I immediately called their 888 number and asked for an explanation. Then I requested a cancellation of the "club" and no more orders have been shipped.
Once the second "monthly" shipment arrived I repackaged it in the same shipping container they had used. Included in the package my name and address. Went to SCD's web site, Refund Policy, to get the return address. Then to USPS office to ship with Delivery Confirmation Receipt. SCD received the product on 3/27/08.
Called 4/9/08 to get status on refund since nothing had appeared on my credit card. Was asked the following...
Did you use "Return to Sender"... No
Did you pay for shipping to return product... Yes
Did you ship via USPS... Yes
Did you request Delivery Confirmation... Yes
Again, you must dot the i's and cross the t's to win against this company. At this point, I was told the shipment arrived as the Confirmation indicated but at the Corporate office. They don't handle the refunds or product. Mmmm... This is the address found on their Return Policy. I was told the product was forwarded to the warehouse and a refund would be processed in 3-5 business days. This act of the corporate office is only to delay processing the refund. I did not think to ask where is the warehouse.
Another item about the shipments from SCD. There is no packing slip. Your charges are not detailed, no information about refund or returning the product, how you paid, etc. So when I returned the shipment I included my name and address since I could see no way they would know to whom to process the refund. But think about how this is run. Only if you have a Confirmation of Delivery will they even process your refund so they don't care or need to know where the product came from.
If you search through the other complaints about SCD, you will find a posting supposedly containing the owner's name and email address. Also, if you plan to take AG action against this company, you must have all your ducks in a row. Suspect they know very well how to slip out of direct trouble.
Please advise everyone you know to not do business with this company. There are far better.