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SeattleCoffeeDirect/Bellezza/Metro Roasters / No Refund!

1 IL, United States Review updated:
Contact information:

Wow, I find it interesting that this company has 159 complaints on this board! Like you guys I too, fell prey to the 5 for $5 "special" from Seattle Coffee Direct. My account was charged twice: $25 by Metro Roasters and $34 by Bellezza. As soon as I saw this charge I immediately called Seattle Coffee and canceled my account. I was not given a confirmation number what so ever. I was told that I would receive a refund within 10-15 business days once they received the return coffee. I was charged in February and returned the un-open coffee packages in February.

It is not April, I have not received my refund! I called them and was told that there was a problem with the processing. I spoke to a manager and was the told the same crap the agent told me. So, now the manager is going to manually do it herself. I don't know what else to do. I never even tried the coffee nor used any of their products and I still have not seen my refund! When will these people get shut down?

https://www.seattlecoffeedirect.com/main/index.php

Ja
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Comments

  • Ja
      5th of Apr, 2009
    0 Votes

    YOU ARE LUCKY YOU WERE ONLY CHARGED TWICE BY SEATTLE DIRECT 5X5 LBS OF COFFEE... I GUESS MY AGE FOULED ME UP. IN TWO -2 WEE KS I HAD RECIEVED 4 PKG, S OF SEATTLE DIRECT COFFEE AT 38 PLUS DOLLARS A PKG. DAH I OPENED THE FIRST 3 AND SENT THE FOURTH BACK. CALLED MY BANK..SHE CALLED THEM AND BETWEEN THE TWO OF US I WAS CREDITED FOR ONE SHIPMENT... STUCK FOR THE OTHERS. GOOD COFFEE BUT THE PRICE ISNT RIGHT ? RIGHT ?

  • Ri
      29th of May, 2009
    0 Votes

    Seattle Coffee Direct also operates as
    * Coffee Roasters Direct
    * Global Coffee Direct
    * Metro Coffee Direct
    * Peel, Inc

    All use the following info:
    990 Grove St, Evanston IL 60201
    888-217-2233
    Point of contact is Jennifer Carani, 847-424-0954 ext 18

    File a complaint with the BBB at http://chicago.bbb.org
    We received a full refund of ALL charges, including the trial package!!

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