Sears reviews and complaints 2940
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worst retailer in the country!
Sears Roebuck and Company. Gaithersburg Maryland 20877 I have been a loyal Sears customer for many years. In the last 3 years I have bought A plasma tv, three lawn mowers, two stoves, two refrigerators, 1 microwave, telephones , as well as many articles of clothing and other items. I have paid several thousand dollars for their items. Sears use to be a very reputable organization but I've noticed a drastic decline in the way I personally have been treated. On one refrigerator I bought There were two deliveries of dented merchandise and the drivers got upset because we did not want them. I bought a microwave oven from them about a year ago and could not install it because of personal reasons and they would not honor this item that their lying salesman told me had been tested and was fine. Sure I should have tested it, so much for trusting any of their associates. When calling the manufacturer about the item they said they would repair it for free as a item still under warranty. No problems at all when talking to the manufacturer but when dealing with the idiot Sears associates all I got was a bunch of crap of what I did wrong as the customer. Perhaps it did not help that their associates speak broken English and just don't understand about customer loyalty on this country nor their products. As a matter of fact I was not even talking to the one associate and he decided to barge in on my conversation. I must admit that when I called the supervisor the supervisor was helpful and curious but still the burden of getting it fixed was placed on me on this item that I was assured by Sears Associates that was Ok. The jest of this ordeal is that SEARS has lost a very loyal customer and I will never frequent their stores and I will tell everyone I know about Sears. I have been reading about Sears problems financially and see why they are having them. They use to be the BEST retailer in the country and now they are the worst. Sears, I see your fate as being the same as Montgomery Ward, Hechingers, The Hecht Company, and others that just don't give a damn about the consumer and you too will be a thing of the past.
poor after sales service!
I did not know where to turn then I saw this. My boyfriend purchased his eye glasses at Sears this years in Dedham MA. We spent over three hundred. Is there anything that can be done Sears would not service us to fix the handle. I feel with what was spent on them they should do that for free like any other place would to keep the business.
Dear Charlene,
I feel your pain. I was just at Sears and insulted by the eyeglass manager for a mistake she made. This incident happened in Ashtabula, Ohio, the managers name is Wendi. She verbally attacked me in front of about 10 customers, even after another Sears employee told her it was her (WENDI) fault. I walked away and returned a few days later with another manager who returned my money.
I hope that you never have to deal with these people!
Below is a copy of a letter I sent to Alwyn Lewis the president/ceo of sears.
I hope no one else has these problems.
Here is the information I've found out if anyone needs it in the future.
Sears Service Unit # 8214
8000 National Highway
Pennsauken, NJ 08110
[protected]
I pray that you never have to deal with these people.
Read this atrocity:
On April 9, 2007 the washer machine reported via its LCD screen there was problem with the unit. My wife contacted [protected] your warranty home service. My wife spoke with the call center and scheduled an appointment for Tuesday April 10, 2007.
April 10th - I received a call from your call center on my cell phone, which for some reason was the contact number they had, even though we had given them the home phone number to use. When I contacted the call center minutes later, they had stated that since the cell phone wasn’t answered the tech messaged them and told them we weren’t home to accept the service and we would have to reschedule. I reluctantly was given a date of Friday April 13th, 2007.
April 13th - We once again waited and called the call center to find out what time the tech would be at our home. The call center stated that we should expect the tech between 1p and 5pm. After calling in around 4pm to see if the tech was still going to arrive, we were told someone would get right back to us. A few minutes later, I received a call from the call center, I was told by the call center that the tech has once again messaged in saying that no one was at the home to answer the service call. I asked the call center why if no one was home or reachable at the phone number as the tech was claiming, why was the call center able to reach me on that line minutes later to inform me that no one would be there. They call center person said it did sound peculiar.
It is at this time, I called the Deptford NJ store and spoke with sales associate Lisa Bello. She told me she might be able to find out some info for us. She talked with someone at the local service center/unit and told us someone would be at our home on Saturday.
April 14th – The tech came to our home, informed us that we needed several parts, a pump, motherboard, and some other items. The tech stated that this was a two man job, and that we would have to remove the dryer from the utility room prior to the next appointment so that could work in the room. He also informed us that parts would be shipped directly to our home and to call into the call center to verify that we indeed receive the parts so that the techs didn’t waste a trip to our home on Friday if the parts were not there. I find this to particularly amusing because the there was such a sound of concern on his part not to have to waste a trip to our home, yet we had wasted two days already waiting for a tech to come.
I guess the service tech’s time from your company is more valuable than ours.
We paid the tech the $69 service call fee, and were given a receipt that specifically stated we were scheduled for an appointment on Friday April 20th between 8a-5p. (Please see enclosed copy)
April 19th – The call center left an automated message on our home phone to call in and confirm the parts were delivered to our home. My wife called and confirmed the parts indeed were delivered and was told the tech(s) would be there tomorrow. After working a 19-hour day, I came home and removed the dryer from my utility room in accordance with your techs directions in anticipation of the schedule appointment tomorrow.
April 20th – My wife checked with the call center approximately every two hours to confirm the time and the status of our appointment. She was told we were 8th on the list. At approximately 4:30pm my wife contacted the call center to inquire as to the status of the tech and was told we were never scheduled for this date and someone would be there on the 24th. My once again contacted the call center to complain and was repeatedly hung up on.
I contacted the call center and told them of my story; they forwarded me to corporate complaints. I have to say the woman Crystal who answered the call was very helpful. Unfortunately she after she forwarded me to the corporate complaint department another woman put me on hold, after approximately 30 seconds on hold I was disconnected.
Once again I called into the call center, surprisingly Crystal answered my call. I explained what had happened and she apologized and tried to forward me again. This time I was connected to a Margaret (ID # 27362). She read over the notes and assured me that the tech(s) would be on the Tuesday April 24th.
I asked for the Manager’s information for the service unit we are dealing with (Unit # 8214) she stated the Manager would be in on Monday and would message him/her to contact me. I asked for the contact information for the unit, she told me she could not provide it to me.
Margaret noted the history notes for my case stated that I didn’t have an appointment for today the 20th only the 24th.
So it is at this point, after getting the worst run around in my consumer buying experience I am writing this letter to you 9pm on a Friday night.
As the leader of one of the most identifiable American brands/company in the country I would hope this is not acceptable to you or your company.
If I performed this inadequately on my job, it would not be my job any longer.
I hope that you find this matter as troubling as I do, and that you can take the proper steps to correct it.
Unfortunately I have to say that I will no longer shop at your stores due to my current experience.
I look forward to hearing from you in the future.
unlawful termination
My name is Heather Lilley and i was an employee of Sears at the Sears store in the City of Industry, Ca. I worked there for two years, most of it as a cashier and then sales in jewelry. At the end of employment i decided it was time for me to quit because of little pay and the way management was treating employees. I told my supervisor at the time, Luawana that i decided to leave and wrote her an official note telling her the reasons why. Because i was in jewelry an employee does not have a two weeks notice because of security reasons and my status was in affect immediately. To my surprise when i tried to apply to another sears just recently i was denied because of how i left my previous job. I do not understand why that is so because i quit the job the correct way. This is unfair and should be changed immediately.
this will be my last sears appliance!
Bought this very expensive ($2000.00) Kenmore Trio Fridge with Freezer on Bottom in May of 2005 and as of today, March 29, 2007, the top unit has ceased to work. When I got home from work today the temp in the top unit was at 56 and rising. In calling Sears to get a repairman out to my home, I was told that they would not be able to get anyone out until Monday April 2. I did not even get two years worth of service out of this fridge. (Are that many Sears appliances breaking down that their repairmen are that busy?) I plan to see what I can get out of Sears on this, but have decided to get another repairman out to my home tomorrow. To say that we are disgusted is putting it mildly. This will be my last Sears appliance. All the person at Sears could say to me was, "oh, I am so sorry". Tell me that as I am throwing out spoiled food.
I too want my money back and to send a message to LG and Sears that they have to pay for their deception to the public. I can not believe we are going to accept their quick fix with some foam and the small check every year; I want an energy savings refrigerator that I thought I was paying for. LG and Sears you SUCK and you owe me a new refrigerator. Gary gskato@aol.com
After much research I have come to the conclusion that it is not only Kenmore which is made by LG which has this problem of refrigerators breaking within the first few years. In my previous home, I had a Maytag which the freezer broke when it was 15 months old, and I lost all the food. I was unable to have a repairman come for a week so I bought a small Haier fridge w/ freezer w/ a dent in the side at Best Buy to get me through a 4th of July party and I keep it in my basement. I had purchased the extended warranty so it was covered. My sister in law has an Amana bottom freezer which the fridge section died in the first year. I think it all just boils down to all appliance makers are using cheaper parts (and charging more) on their refrigerators and they do not last as long. It seems like the same problems are happening across the board with all brands when you do a google search. It seems if you get a good one - you are just plain lucky these days.
I purchased a Kenmore Trio Feb. 11, 2006. On May 20th, 2007 the top refrigerator stopped working. It was warmer in my fridge than in the house! The next day the freezer failed as well.
I called Sears, as it has a 5-year warranty on the refrigeration unit according to the owners manual, and was told I had no warranty coverage. The customer service person actually snickered under her breath at me as she told me it would be $70.00 just to look at it, payable in cash, cheque or credit... And I could not get any service for 5-days.
Everything in my fridge and freezer has spoiled.
worst customer service and run around ever!
We bought steel shed on line last year Dec. 2006. Since we received the shipment we've had missing peaces and damaged pieces. As we started to put up the frame we found out we had damaged parts and also missing parts. We have called customer service and talked to 4 different Supervisors who have told we would get a refund on the shed, and schedule a pick up.
We have yet to get this shed picked up and get our money back. This seems to drag on for months. We are now calling Dale at the sears complaint number to get this resolved for the 6th time. After this call we will contact our attorney and let them handle this case.
This has been one of the worst customer service and run around ever. We have documentation and dates of every person that we spoke to at Sears regarding this matter.
It is a shame that we need to take this to a legal system but Sears is not wanting to settle this any other way.
We bought an arrow dk108 shed but only to find that the precut holes were not nuts and bolts missing and their was blood on the gables obviously from whoever the material handler or the person cutting the pieces.
sears do not honor customer satisfaction guarantee policy!
I sure wish that I had read all of these complaints before I signed that contract. Following is my experience to date...
On February 2, 2007, a salesman gave an exemplary sales pitch to my husband and me, which caused us to purchase twelve windows from Sears at a cost of $12,772. A steep price in comparison to competitors such as Lowes and Home Depot, but we sold on the 100% satisfaction guarantee and lifetime replacement policy (even if my son puts a baseball through the window). On top of that, the windows seemed extraordinary with top of the line technology, and could even open with one finger. Sold!
That was my sales experience, we were very happy. A week later, a gentleman came by to measure the windows for order. While he was measuring the front bathroom window, he suggested that we go with opaque windows in the two bathrooms. When we told him that we had not ordered opaque windows through our salesman, he said it did not matter, as he was the person who puts the actual order in. We were very happy with this and ordered that the two bathroom windows be opaque.
Approximately one week later, we received a message from our project coordinator concerning the size of our largest picture window. She informed us that the largest picture window would have to be made smaller than originally ordered (by an inch and a half) because the windows were not manufactured that big. When we asked about a discount, we were told no, that we would want to pay Sears extra because the windows were so good. We agreed to have the smaller window, as we seemed to have no choice.
The installation was from February 26th to the 28th. The installers were professional and courteous and did an excellent job. However, the two bathroom windows were clear and not opaque. Also, following the 24-hour wait period, per the care and maintenance manual, we found that not only did none of the windows open with one finger but also are barely able to open with one hand. Many of the windows need two hands to open them, especially the large windows. We chalked this up to them being new, and attempted to exercise the windows. While this helped a little, in no way are these windows what was presented to us by the salesman. Even the two small windows, which are near the exact size of the demonstration window used in the sales pitch, will not open easily. The demonstration window opened with one finger, which was a big selling point to us.
On March 5th, my husband called the number listed on the ‘What’s Next’ document that we were given [protected]) to speak to the District Sales Manager. He got a customer service representative at that number, and explained about the opaque windows and the problem with opening the windows. She said that she would pass the information on to someone who would call me. On March 6th, my husband called again concerning status of his phone call yesterday. Again, he was told that someone would call as soon as possible.
We finally received a call back from the project manager on March 8th. I explained to her that the windows were not opening properly as per the sales presentation given to us, that included a demonstration on how the windows were so smooth that you could open them with one finger. She suggested that the big picture windows would not open this way. I agreed that the largest windows would of course be somewhat more difficult to open than a much smaller window, however they should not require two hands to open. I explained that none of the windows opened easily, including the windows that are a very similar size to the demonstration window. I have to force some of the windows to open and can do it with one hand (hard), but two hands more easily. She said that she would send the installer out the next Wednesday to check all of the windows and to deliver a picture window replacement for a defective paint issue that was reported by the installer.
I then asked her about the two bathroom windows, which should have been opaque. She said that they were still trying to determine who would pay for them because the opaque request was not on any of the paperwork. I told her that while we did not order them that way initially through the salesman, the man who came to measure the windows had suggested opaque windows in the bathrooms and had indicated that it did not matter how the contract was made with the salesman because he is the one who puts the actual order in and he would order them opaque for us. We agreed. Vickie again said that the request was not put in. I told her that I expect for her to contact the measure man and have him call me, following which he would be calling her to fess up to his mistake. She said she would have him call me, and that the installer and the salesman would be coming out on Wednesday the 14th of March to check the windows.
On March 12th, my husband purchased some silicone spray for lubricant as per the Sears care and maintenance manual’s instructions, this helped a little bit more, but not enough to make a significant difference to satisfy us per the sales demonstration. He then called the service number again to explain that he had tried the silicone spray and that it helped somewhat, but he still wanted someone to come out to check the windows. I still had not received a call from the measure man at this point.
On March 14th, we waited until 11 a.m. for the installer and salesman to show up. We received no call and no one came out, so we called the service number again to inquire as to where the men were and when they would be coming. The customer support representative said that she would check on the status and call back. No one called back that day.
On March 15th, my husband called the salesman and explained the situation to him. He was unaware of any of the problems and said that he would call the project manager to find out what was being done. The project manager then called my husband back and said that the installer would be coming by tomorrow (March 16th) to put in the new picture window and to check the operation of the other windows. I still have not received a call from the measure man.
March 16th, the installers arrived and installed the new picture window. He also checked operation of the windows and said that they were working properly. He said that these types of windows should never open with one finger because they are sealed and that the salesman should not have told us that they would open in this manner. I asked him about the opaque windows and he replied that the office was still trying to determine who would pay for them, the salesman or the measure man. I ensured him that his installation was not under question, but rather that it was the sales pitch and the 100% Satisfaction Guarantee that we had an issue with.
I then contacted the project manger to request a copy of the sales order that was initially submitted for my windows. She informed me that I must call my salesman to get a copy of that and wanted to know why I wanted it. I didn’t reply, but asked her about the status of the opaque windows. She informed me that Sears would not be providing those windows unless we pay for them because they were not on the order. I asked her why I had not received a call from the measure man in reference to this and she said he could not help me because the opaque windows were not on the initial order. I then told her that in accordance with the Sears Satisfaction Guarantee, I was not satisfied. She became very defensive and rude at that time, raising her voice and telling me she could do nothing and I needed to talk to the salesman.
I then spoke with the salesman, telling him of the issues with the window order and explained that the issues were:
1. Ease of operation is not in accordance with the sales demonstration.
2. Bathroom windows are clear and not opaque as promised by Brian Baker.
3. Concerned about 100% lifetime breakage warranty promised during sales pitch – we have not received a copy of that warranty.
4. Not 100% satisfied per the Sears guarantee.
The salesman told me that the windows needed to be operated for a while in order to operate smoothly like his demo window. When I told him that the installer had been out this morning and told me the windows would never operate that way because they were not designed to due to the seal, he had nothing to say. As for the opaque windows, he said there was nothing he could do about that because they were not ordered that way on the sales contract, and if we wanted them we would have to pay for them. I told him about the measure man’s conversation with us, and was told that as of yesterday the measure man had been fired due to making promises to customers that he should not have made. I then requested a copy of the initial order that went to the production warehouse and was told that he did not have access to the order document and I must contact the project manager to get that… hmmm!
I then chose to call corporate customer service and spoke with the representative that took our original complaint on the 5th. She looked up the original complaint relating to the operation of the windows (one finger open), and the opaque windows. There is a note within the file indicating that the opaque windows did come in on the 14th, but it was also noted that the windows would not be installed until the customer pays for them. [Obviously, the measure man ordered the windows and then he was fired for not paying for them.] I told her about my conversations with both the salesman and the project coordinator. I said that I believe that since it was a Sears’ representative that measured my windows and offered the opaque ones that Sears should pay for the opaque windows. Also, since a Sears Salesman used the ease of opening in the sales pitch, he had lied to us because the installer told us that the window design did not allow for that type of operation.
I brought up the warranty on breakage, at which time she walked through the warranty with me; her warranty had the 100% lifetime breakage statement in it and mine did not. She is mailing me a copy of her warranty and doesn’t know why mine is that way. I then told her that I was invoking the 100% satisfaction guarantee for the opaque windows and the operation of the windows and that I wanted a copy of the original order form submitted by the measure man. I told her I was building a file for possible litigation concerning the opaque windows, operation of the windows, and 100% satisfaction guarantee statement. She said that the opaque window request would not hold up in court because they were not on the contract.
It has also come to my attention that in addition to all of these problems, Sears should have installed tempered glass in my bathrooms (along with opaque windows) to meet code. There was never any permit requested.
I want Sears to honor their customer 100% Satisfaction Guarantee policy on this purchase. They can satisfy me through one of the following:
1. Provide installation of the two bathroom windows and give me a 25% discount on the total purchase for misrepresentation in the ease of operation of the windows.
2. Do nothing and reduce the price of the total installation by 50%.
3. Do nothing and refund my purchase price in full.
I feel like I have a long hard battle ahead. Sears should have a class action suit brought up against them for not honoring their 100% satisfaction guarantee (or your money back).
OK First thing first. You need to read and understand your contract.
It states that sears will only back the items on the contract and not any promisses made by the project conslutant. If the contract states you ordered clear windows no matter what the contractor saids then clear windows is what you should get.
If your windows are closer than 18 inches to the floor or over a tub/shower or over 9 square feet they need to be temper. They do not
need to be tempered just because they are in your bathroom.
It sounds to me like you are upset because you tried to get away with getting something you did not pay for and got caught. You did not pay to have the windows opaque.
A law suit for something like this PLEASE
sears promised opaque windows, or the meassure man did. opening with one finger can be possible if installation is perfect, i install windows for a living. even windows that don't open with one finger are properly installed.
100% satisfaction warranty with the actual windows and installation, maybe some damage along the way on the windows. they don't warranty against third party promises. sounds to me they told you they have your opaque windows and let you know they were extra money, and you answered that the sales man or meassure man should buy you windows.
the reason, because they suggested i should have opaque windows . lol
Sears has a history of failing to live up to their 'guarantees'. My newly widowed step-mother recently had Sears tell her to shove it when she complained that the 'guaranteed' paint job on her house had changed color.
I have to completely disagree with your statement Jan. If a company promises you something and goes so far as to include it as a guarantee in the service/quality of the product, then you damn well better believe they are liable for any deference from that promise/guarantee. I JUST had a Sears representative in my house today and precisely as was stated in the message, we were sold on the "One-Finger Ease" of opening the window. Also, companies that laud themselves as so reliable that they can offer a 100% satisfaction guarantee or your money back are just that... reliable and do the right things to make customers happy. In this case Sears has done anything BUT make the customer happy. So, in legal eyes, the woman above deserves a full refund and accommodations to have her windows replaced with ones that work.
This is one of the most ridiculous complaints I have ever heard! Sounds like you are just having buyers remorse and trying to find anything and everything to pick at Sears for. My husband and I have had Sears windows for the past 7 years, and they are wonderful, easy to open (including our 75x65 sliding one).
So, you are upset that they "don't open with one finger, a selling point" give me a break. People will do anything to take a buck from a larger corporation these days.
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A copy of a letter i sent to Sears: I'm sure this is nothing your company hasn't heard before as I have seen other posts concerning the service department at Sears. I'm sure I will receive a standard "Sears cares about you" reply letter. I called Sears about 2 months ago to fix my squeaky dryer, which cost me $130 to grease a bearing (20 minutes worth of...
Read full review of Sears and 53 commentssears refused to fix my freezer while under service contract
My Feezer failed around July of 2006 . Food all rotted as freezer is chest type in basement and I didn't realize that it had failed until I went to get some food out of it. The smell was terrible. I called Sears and after several missed appointments the service man came and replaced a part got the freezer working. I had already cleaned it out but the smell remained. I was told it would go away. I tried many different cleaning processes and after 2 more service visits I was told that the smell was in the insulation and the only thing I could do was replace the freezer. Sears refused to repair or replace the freezer. I have had A Sears service contract on this and other home appliances for over 10 years and had no service except a gasket and on one of our refrigerators and a plastic drawer on the same unit. I have called many times about this matter and also called for service on another refrigerator at the end of Dec. 2006 and no one showed up for the appointment on Jan 9th. I was out of town and the unit was working and only showed a "service" warning so my wife didn't bother calling again. I called after I came home end of Feb. and was told contract had expired so no service would be done. What happened to the old Sears "Satisfaction or your money back" policy?
The complaint has been investigated and resolved to the customer’s satisfaction.
being cheated and taken complete advantage of!
To Whom It May Concern:
I’m writing this letter in frustration and in hopes of showing the public how some Big Companies treat an average person who wants to just live a normal happy healthy life and to pay his debts. I’m talking about Sears who in recent times started a PR campaign with sponsoring along with others the new hit show Home Makeover. It is wonderful how this program is helping a few people a year. But what about a very loyal customer of Sears for over 33 years wouldn’t you think they would go out of their way to be good to that kind of customer? I am appalled at how I’ve been treated and I feel I’ve been cheated and it seems there is nothing I can do about it, no recourse at all so that is the reason for this letter. Thirteen years ago I married and of course I put my wife on my Sears account. A few years of over spending caused us the inevitable we were in too deep on a few credit cards Sears being one of them. We went to one of those TV advertised programs for helping people get out of debt. We decided on Profina a company we saw advertised that really looked like they could help. The promotion was that they could get the companies involved with you to lower their interest rates and work with you and in 5 years you would be free of the debt. It went well for a while and then Sears started asking for more money and we responded with a positive and gave more. I noticed that they never dropped their interest rate at all. I called Sears and asked them why and they told me that technically they did not have too. I let that go and then they asked again for more money which we allowed. Then I saw that interest not only did not go down but it had gone up and they threatened to cancel Profina if they didn’t get more money. They called us and left a few messages on our phone so I talked with them again. They wanted more money and I allowed it to keep them on the program. I asked them if they would drop their interest rate at this time and they said no. I asked if this is how they treat all their long time customers and the response was “I don’t make the policies Sir”. And by the way they were not very friendly at all in any of the conversations they make you feel awful. We went for a while now without further problems until I noticed a statement from Sears (my wife had been handling the finances and I had not seen the statements which was a mistake). But to my disbelief we had been paying them $143 a month and the interest rate charges alone were $145 so our balance had been going up never down. At this point I was very angry and I called them and asked what was going on and got the disinterested response of “I don’t know maybe you should pay more”. I was angry at this response and I told Sears that if this is how they treated a customer of over 31 years at the time I would never set foot in a Sears store again. Again the response “I don’t make the policies Sir”. After getting off the phone and calming down a little I called Profina and stopped further payments of any kind to Sears. It didn’t take Sears long to start the calls sometimes 7 or 8 times a day. I talked with them a number of times and felt I was treated very unprofessionally and told them so. When I tried to explain why I had stopped payment they told me they would keep adding up charges of late fees and interest. I finally called and talked with a manager and told her I would begin payments only in the event they would drop all interest fees and late charges and I would again start to pay them. When I said drop all interest I made it clear that the rest of about $3,000 would be interest free until paid off. I was told they would do that so I told them I would start paying them on a certain day of each month but before we finally settled the manager said “Now you know that interest will again begin in 3 months”. I couldn’t believe my ears and I told her no that was unacceptable and I said good bye and hung up the phone. After that I would not answer my phone again and let them leave messages and they kept calling and calling and calling. In time they wrote off the debt and on my credit report it said written off. But later I found out they had sold the account to another collector who hounding me to no end. So Sears had written off the debt and collected on their taxes as a loss and then sold it to another collector for so much per dollar so Sears collected again. I refused to deal with the new collector telling them the debt had been written off and that Sears no longer could claim any harm. So they sold it again to another collector then another and another and for a few years now I have been hounded by them all. I felt so angry I was going to ignore them no matter what but now they have sent it to a lawyer (society’s downfall members) and he is going to take me to court. His name is Bryan Cannon and is located in Sandy Utah. The bill is now at almost $11,000 and it will climb a couple more thousand for his costs. So I would like the public who have been hurt by these credit card companies (especially Sears) to give me a call and let us set up some time to do a peaceful demonstration at the Sears in Riverdale. We can use picket signs and have brochures available to let Sears know what kind of business they really are. I’m going to send this over a lot of the country so I ask them to call me too and we can organize a demonstration in their region as well. My name is Cory Fausett and my phone number is [protected]. Please help one man make a difference by standing up to this problem of mistreatment. I was willing to take care of my part of the debt but Sears choose to cheat me and be greedy. What else is there to do please help me make a stand and I will demonstrate it to Sears and other credit card companies as their ethics stink. They do what they will with interest rates but give out cards like candy even to our youth. How many ads do you get in the mail for signing up each month? How many do your teenagers? Let’s take a stand please and not let them have that control any longer. I will send this to Sears as well and many other Letters to the Editor across the country. Oh and by the way all the companies that stayed with us on Profina have been paid off now so if Sears would have just been less greedy and less willing to stab a long time customer in the back they would have been paid but it seems they made more by doing what they did anyway maybe that is why they did it. What do you think? Why should Sears get compensated through a written off bad debt through taxes and the sell of my account to another agency? Who will also collect on it? I am more than willing to pay the $3000 but I will fight as much as I can any other amount but I will lose because we the people have NO SAY at all in being cheated and taken complete advantage of.
Thanks for listening to an angry former loyal Sears shopper,
Cory Fausett.
Grow up, don't purchase things you can't afford. Take responsibility for your debt. The terms are in the agreement you get when you accept the card. If you can't accept the responsibilities that come with being an adult and the card, don't get the card. They have the right to charge you whatever late fees and interest they want when you don't make your payments. From what you said they were willing to give you the late fees back and also waive all your interest for 3 months. You're a baby, when a company writes it off as uncollectable they take it as a loss to that company. They sell it at a reduced rate to a collection company, so they can recoup some of the costs they lost from deadbeats like you who won't pay their bills. Even though everything they can do to your credit card is right there in the disclosures they give you at time of application, you claim you didn't know. You had access at any time to the account, the card is YOUR responsibility. Nobody else's.
I called you be I have been going though something similar with Sears for the past 4 years and I didn't even know there was a dept that I owed them until a year later. They have never sent a bill or anything to my home, and when I called them they told me that they have nothing to say to me. I am now in the process of purchasing my mother a home and I will be unable to do so with this dept and I am running in circles trying to get this off of my credit. It is on my credit like 3 times because of the creditors that have bought the balance. I have been trying to tell them that my identity was stolen during the time that this account was made, ( I don't shop at Sears and now I NEVER will), and they didn't care not even a little. What am I to do?
I don't really feel that bad for you. I'm guessing Sears doesn't want a customer who refuses to pay for what they bought. You cannot blame this on your wife, you had access to your account information at all times. The Sears card is a variable rate card. Sears did nothing wrong in this situation, and even tried to work with you to repay the debts by forgiving extensive interest and giving you 90 days no interest. Maybe you should spend less time writing complaints and more time working toward paying off your debt.
Sears/Citi does not condone poor or rude treatment of any of its customers regardless of their current standing. If you are recieving this sort of treatment, then ask for a manager. My question to you is...what is it that you want? In reading your comments, it is difficult to tell. Most credit card employees have little or no control on what they can charge customers in interest...it is the policy, and while your treatment was not acceptable, have you considered thinking through things and writing them down before you call? Sometimes this helps in situations where you can become a bit emotional.
You are so right about Sears. I have watched them take advantage of my 73 year old mother. They always call her wanting more money or their raising her payments so high, she can't possible make them (fixed income) she goes into a panic attack and has had to be taken to the er several times. they are so rude it's hard to believe a company as large as they are alow this kind of verbal abuse. I hope they are the first company to fail when the economy gets worse. They deserve it!
well i feel for you check this out
please pass along http://mikesretailcomplaints.blogspot.com/2008/05/sears-graco-strollers-customer-service.html its a safety issue
this is my issue
Thanks Ms. Coru Fausett, I'm not going to buy anything from now then.
Thanks MS. Cory Fausett, I'm not going to buy anything from Sears anymore.
CitiBank owns Sears credit, not Sears. Maybe you should have paid your bills instead of trashing your credit history.
rebate check scam, customer relations service is very poor!
We had been shopping for a new washer and dryer for quite some time. We decided that we liked the Kenmore High Efficiency washers, but were waiting for a good time to buy. When we went to the store on June 10, we were told about a rebate program happening in the store that day. Consumers would receive a gift card for 10% of the amount of all purchases on June 9 & 10. And there was a 0% financing deal on top of that. So we bought the washer, dryer and pedestals. The salesman printed out our receipt and an additional copy of the receipt which he instructed us to use for the rebate. So I mailed in the rebate using the receipt he gave us prior to the June 30 mailing deadline. Then we received a letter July 19 stating that the sales check on our receipt was scanned and found to be invalid for the rebate. So I called the rebate center (spoke to Nicole) and was told the receipt was not a valid receipt and that I should call the store to find out what's wrong. So I called the store and was told to call Customer Relations. I spoke with Kirsten who saw that the receipt the salesman printed out didn't have the sale date on it. I asked if I should resubmit with a copy of our original receipt and was told no. She was going to resubmit it for me and that I should have a gift card within 2-3 weeks.
Weeks went by with no card. So I called again October 26 @ 5:30 pm and spoke with Brittney. She told me that she would send an escalation and gave me the number for gift card services to that I could check the status on the card, but to wait a week or two.
Again weeks went by with no card. So I called the Gift Card Services and spoke with Emanuel. He told me that he could not help me without a gift card number and that I had to call Customer Relations again. So I called Customer Relations again and spoke to Willie and Alex on December 10. They indicated that they would pass the matter on to a manager and I could receive a call back within the week.
The next day, I was home from work sick and asleep when a manager called. I didn't get his name (think it was George) and was told that the problem was that they had my address incorrect and he had since fixed it and I'd get a card in the mail within the next 2 weeks. I asked him to verify the address that it was being sent to and he indicated an address that we hadn't lived at for 2 years. When I told him the address was wrong, he, very huffily, said "Well are you getting your mail forwarded." I told him we hadn't lived there in 2 years so NO, it wasn't being forwarded any longer. He confirmed my new address and said he'd have to fix it again and hung up on me.
The holidays went by and I called again on January 16, 2007. I spoke with Amy D. at Customer Relations and was told that the department that could help me was in Texas and because of the bad weather was not open. She said that someone would call me back in a few days. No call.
So I called back this morning, January 29, 2007 and spoke with Shavonne. She escalated my call to someone named Renee, who was sympathetic to my plight, but I'm not sure she will be very helpful. She is going to resubmit the rebate claim, but now that it's been 7 months, she can't find the program in her system to resubmit it. And she can't find any information that shows I spoke with the people above. I am waiting on her to call me back today. Don't worry. I'm not holding my breath.
Since this whole ordeal started I have made only one purchase from Sears (Lands End snow boots). Should this matter not be resolved before my 1 year no interest promotion is up, I will be cancelling my Sears card and will no longer be shopping at their stores. Which is sad, because I've loved my Kenmore appliances that we filled our last house with (the one where the December gift card is probably sitting). Needless to say that I've already warned everyone I know to not purchase anything from Sears that involves a rebate of any kind. Should this ever be resolved I will update my complaint.
Sears - Polaris Fashion Place Store, Westerville, OH
restocking used and broken product!
I went to Sears about 7 months ago to get a Kenmore vacuum cleaner. Consumer Reports said it was the best. I got it and when I brought it home, a piece that fastens an attachment in was broken, and it was obvious the vacuum was a returned item and not new. I returned it and got another one, and it was broken in another place, and was also a pre-owned item. The vacuum cleaner itself is not very good. The only way I could see Consumer Reports giving it a #1 (over Miele and Oreck, nonetheless!) is if they are on the take from Sears. They give exceptionally high ratings to Sears products. But Consumer Reports is another story... Sears has done even worse...
Ok, that was pretty bad, but this is worse. Yesterday I went there to get a replacement Pur water filter for my Kenmore refrigerator. When I got it home, I noticed the box had been previously opened. The filter was not wrapped in plastic, and it was dripping water out of it. It was a USED water filter. That is completely unhealthy. I called Pur and they told me their water filters are sealed in plastic, and I must have got a used water filter.
Pur is investigating this. I will also file a complaint with the California State Attorney General. This is completely wrong and disgusting. Drinking water from a used water filter is not safe.
sears has very strict policy about putting any returned item back on the shelf I have seen millions of what looks like brand new product in the dumpster however at that pay rate there may be a lack of product care, .
Sears - poor customer service!
Do not use Sears Home Central for any home repair work. I contracted with them for an air conditioner in June. The unit was installed after the promised time on the contract which is not actually the complaint. They promised to obtain the necessary permits which was never done. My uncle had the same problem with them when he had a furnace installed. It ha...
Read full review of Sears and 14 commentsMachine quality is is very poor!
We purchased a front load washer and dryer in 1999 from Sears, I've tried on phone to get help with problem machine quality is is very poor. The tub spider (trans) completely oxidized and came apart. I'm a commercial laundry mechanic for 26 yrs. The only way i can purchase part i need is to purchase new tub assembly. No one at Sears would give me any assistance. The machine has a 25yr warranty on motor and transmission. Their phone, customer service and warranties are a joke. Thank you.
We purchased Kenmore Frontload Washer 417.[protected] in 2001. In 2016, after 15 years of solid service, I finally had to disassemble the unit as it stopped draining. 3 to 4 month prior to this the washer started to get really loud during final spin cycle, I suspected faulty ball bearing and didn't bother opening it up - it's in the garage, where we don't care if it's loud.
I opened it up and found the following:
1. Inner ball bearing failed and had hard time spinning, explains noise. Replaced both bearings + seal for $23.
2. One of the shocks broke at the top, so effectively only one was operational. Replaced with Electrolux equivalent for $19
3. Drain pump is fine, the pump and attached hoses had about a dozen coins and a key inside, jamming the whole thing. I tested resistance, input voltage and drain operation after cleaning it up - all good.
3. Surprisingly, spider arm is allright, there's some build up and relatively minor signs of corrosion. Not sure how to explain it, given everything I've read so far. The washer is used constantly, it's a single family house, but we have roommates/tenants, which makes it one of the most heavily used appliances in the house. We have water softener, rarely use bleach and buy either HE or organic detergent (again, not sure if this makes any difference). I suspect quality of the seal and ball bearing/seal assembly may have an effect on how long the washer lasts.
5. There are 3 screws sticking out of stainless steel tub rubbing against plastic outer tub assembly. This is a stupid design/spec flaw, take a metal saw and cut those off half length. A few people reported those screws cut into plastic over time and washer starts to leak.
I expect 5-10 more years out of it, after that I may need to replace rusting service panel and the spider arm, which I'm hoping to be able to 3D print by then :-). In general, I prefer to hold on to an older unit, rather than buying a new one, where all controls are on a single logic board with fancy LCD display, which can cost you $300-$500 to replace if if goes bust. Also, need to mention we also 417.xxx gas dryer with the washer. With the exception of two ignition valves, there's absolutely nothing there to break... I clear lint and replace the valves every 3-4 years, if needed. This you have to do in any case to avoid house fires and maintain drying efficiency. Hope this helps.
I'm feeling a bit lucky that my Frigidaire Gallery front load washer lasted 14 -15 years, repaired it a couple times. However at $341 dollars for the spider arm and inner drum, there was no way I was going to pay for the part - I did notice in the UK that the spider arm was sold separately - however the US parts person couldn't be certain it would fit and there wasn't a follow-up post. SPEAKING of FOLLOW- UP posts - I was hoping to one here from 16th of Sep, 2009 by tmdelisle ON their efforts to resolve this issue, if anyone has had any success please post.
Problem #1
First problem I fixed was broken connection at the motor connector at bottom rear of machine. The connector is rigidly attached to plastic tub but the cable is not strain reliefed, so it eventually breaks at the juntion between the wire and the individual contacts. In my case the wire was touching the contact so it starts turning. This motion causes it to open and the drum turns back. I noticed a spark at the wire/contact connection while troubleshooting the machiune and was able to fix connectioin.
Problem #2
The stainless steel tub can be moved a couple of inches up, down and/or sideways. After reading the comments I believe the spider assembly is broken. If I could get a new spider assembly I would repair it, but afgter reading several comments about this design on the web, I doubt I can buy one without it being a part of the tub assy.
Looks like it is time to go back to a new top loading washer. (Not Sears, GE or Frigidaire)
Charlie Parent
Purchased ours in 2003. Started knocking today, 2011. Took it apart. Corroded spider. Stupid design. Will never buy another Kenmore again.
Why is it they have not been forced to fix this problem by an consumer group if it has been going on for so long? Also Mine is now shot after 5 and a half years. We bought it in 2005 and the 5 year extended warranty ran out in October of 2010. Are they afraid to fix it so that the machines will last like a Maytag?
In scrapping this washer, the glass from the door is a nice salad bowl and the stainless steel inner tub makes a really cool fire pit!
I am just another person with the same problem, the spider assy corrosion. No help from any parts store or from Frigidaire regarding the problem. Just wanted to add that almost all of these units were made by Electrolux so when you look for a replacement washer make sure it is not one that they had anything to do with.
Same thing happened to me. My kenmore m# 417.xx washer lasted 6 years then spider broke. Sears was no help, never again buying sears. I have front and rear tubs as well as bearings for this model washer if interested. weber.keith@sbcglobal.net
This is what happen to my Kenmore 417.[protected] front loading washer:
1) After 6 years of working fine, it started knocking and moving around but still worked. Then it got really ear hurting noisy.
2) I opened it up and found the 2 shocks broken, and a 4" x 6" chunk of the rear plastic tub broken out. I replaced the shocks ($27) and epoxied the tub pieces back in place. The inner SS tub moves up and down if you try to move it by hand
3) It runs now, but still noisy and won't do the final spin with a full load. It quiets down when it does do a high speed spin.
This is why it happened:
1) The spider bracket to the SS inner tub corroded and broke (maybe just one arm at a time).
2) The SS inner drum is still being turned by the remains of the spider hub causing it to bash around inside the outer plastic tub. The 2 round shocks broke at the top mounting rings due to the weird out of balance motion of the tub. The inner drum then moved around more and enough to hit an injection molding process high point on the inside back of the tub, busting out that section.
3) The installation of new shocks (of a different design) makes the tub to shake less, so it seems to runs better. It still turns noisily at low speed because the SS inner drum has the weight of the clothes in it as it scraps on the bottom inside of the outer plastic drum. At high speed, the clothes are pressed to all sides, so the SS inner drum is balanced enough to "float" due to centrifugal forces.
Future happenings:
1) If I keep using it, the outer plastic tub will fail due too the friction with the SS inner tub, the rear bearing will fail, or the motor/electronics will fail due the increased load.
2) Proper repairs means a new replacement inner/outer tub assembly, which is too expensive to justify the cost.
3) So, I will shop for a new washer! :)
Summary:
This spider bracket failure can explain most of problems with all the postings, since the SS inner drum is allowed slowly to go out of balance stressing all component of the washer and the corrosion debris also get in the pump and clothes.
Some of these front load machines have aluminium (Al) spiders connecting the spin drum to the drive pulley.
Aluminium is corroded by, amongst other things, sodium hypochlorite (NaOCl) otherwise known as ‘bleach’, Sodium carbonate, Sodium percarbonate, (these later two I found listed on the contents of a popular laundry aid), sodium Hydroxide (NaOH) (this one is sometimes used as a stabiliser in ‘bleach’ but I did not find it listed on the two containers of ‘bleach’ I found in our house).
To demonstrate what ‘bleach’ can do to aluminium just find a piece of scrap aluminium, without any coating, or remove the coating and let it sit in air for a couple of days to develop the naturally occurring oxide coating, then put one drop of ‘bleach’, straight from the bottle, onto the aluminium and leave it overnight. The following morning you should have a nice little pile of corrosion products on your aluminium. This is what can happen to aluminium components in your washer, albeit at a much slower rate because the ‘bleach’ is diluted.
To check if any of your laundry products are harmful to aluminium perform an Internet search for the material safety data sheet for the chemical concerned (e.g. Sodium Hydroxide Material Safety data Sheet).
I know these spiders are fitted to some ‘Kenmore’ (manufactured by Frigidaire) machines, some Frigidaire machines sold under their own name, and some GE machines. Very likely there are many others. Additionally any aluminium component in the water area is susceptible to corrosion.
This information has been passed to Sears and Frigidaire.
Sears advise that the information ‘will be passed to the appropriate departments’ but have refused to pass any further information on to us.
Frigidaire have assured us that they use only the best quality materials and that they will pass on the information to their design engineers, the very people who would have specified aluminium in the first place. Hardly re-assuring.
My wife and I have two Sears 'Kenmore' washing machines built by Frigidaire.
I recently had to tear down the old one (8 years old) because of bearing failure. Nothing to fantastic there, those bearings take one heck of a pounding. In addition to the failed bearings and failed 'spider shaft' seal, likely caused by the bearing failure, the brass sleeve on which the lips of the seal run was scored, by the spring in the seal, rendering it unserviceable.
What I also found on dismantling the machine was a build up of a deposit, resembling powdered detergent that had got damp and 'clumped' adhering, quite strongly, to the spider (a shaft [of steel], and aluminium hub with three spokes) which attaches to the stainless steel inner drum and the driving pulley. This ‘deposit’ would not flush away, as powdered detergent, being soluble in water, would have. I took my pressure washer to ours but still did not get it completely clean. Whereupon I discovered that the aluminium portion of the spider was quite heavily corroded towards the centre with almost no corrosion towards the outer third of the spokes.
At first I thought this was galvanic corrosion caused by the steel of the shaft and the aluminium of the hub. There is quite an informative paper on Galvanic Corrosion, use ‘Yahoo’ and search for ‘UN1001 Reactor Chemistry and Corrosion’ and open the link that gives ‘un1001_Galvanic Corrosion’, the authors are Lister and Cook. The ‘deposit’ though had me puzzled until I researched corrosion of aluminium and discovered that it is normally corroded when immersed in an aqueous solution with a pH value below about 4.0 or above about 8.0 (nitric acid is apparently an exception). Common household bleach (sodium hypochlorite NaOCl) is a strong alkali. I placed a drop of bleach, straight from the bottle, on an undamaged section of a spoke from my spider and a drop of vinegar (acid), which my wife favours, on another arm and left them overnight. The following morning there was nothing left of the vinegar and no signs of damage to the spider. Where the bleach had been was a small pile of a whitish powder, which resembled the ‘deposit’ and was also, for the portion immediately adjacent to the spider, quite difficult to remove.
Numerous detergents are alkaline, they have to be or they would not work, also alkaline are numerous other laundry aids. Reference to the ‘contents’ labels on the containers and the Material Safety Data Sheets (MSDS) on the Internet will give more insight. In addition to ‘bleach’ I have found sodium carbonate and sodium percarbonate in laundry products in our house. Sodium hydroxide, which is sometimes used to stabilize ‘bleach’, is also strongly alkaline, and corrosive to aluminium, it was not listed however on the two ‘brands’ of bleach I found in our house.
For some time prior to the bearing failure my wife had been complaining of a ‘moldy mildewey smell’ coming from the washer and leaving an odour on our laundry, particularly the towels. After I rebuilt the washer, new drum and spider, they are not available separately, together with new bearings and seal, it ran a lot quieter, no surprise, but here is the kicker, according to my wife ‘no smell’. Conclusion, the only thing different is no ‘deposit’. Now does the ‘deposit’ itself cause the ‘smell’ or does it collect undesirable compounds that cause the offensive aromas? I don’t know but it is certainly ‘food for thought’ particularly when I found two references on the Internet to people stripping their washers down and getting ride of ‘deposits’ which cured their ‘smell’. The odours, I fear, will return unless the owners alter their laundry habits.
To see what corrosion of aluminium can do perform an Internet search “Why Kenmore Front Loading Washers Fail” and watch the short video. I do not agree with the comment that it is galvanic corrosion between the spider and the stainless steel drum, should this have been the case one would have expected the spider to be corroded adjacent to its connection to the drum. Neither do I believe the deposit the gentleman showed to be caked detergent for the reason stated above (mine would not flush away).
I am through with sears!
I am so upset and disappointed with Sears. When we moved into our home, i bought all my appliances at Sears - stove, microwave, washer, dryer, and refrigerator. I also purchased the warranties for all the appliances. I make sure that service is done on all the appliances every year as is recommended. On January 9, 2007, my washer flooded and water went right through to the basement (which is all finished as a recreation room) and did damage to the ceiling. I called Sears to come and repair the machine. They scheduled someone to come in that week, who only looked at the machine but could not repair it. They made another appointment for the following week to come in and do the repairs. Up until this point i did not have a problem until i got the call that that appointment had to be cancelled and scheduled for the following week. It was coming to two weeks and my children were running out of clothes. I complained to them that this was an inconvenience and that i was going to have to take the clothes to a "wash and fold" laundromat and that they would have to pay for the laundry. I could not see myself at the laundromat with three children - that would be a nightmare for me. The supervisor came on the phone and told me that they could only pay $20 maximum for laundry and that i would have to do it myself, "wash and fold" was not an option. The machines at the local laundromat cost $4.50 for the large load, you can't do much laundry for $20. Sears does not care for its customers - they are only good to you when they are getting money from you. Has the supervisor tried to do laundry at the laundromat with three children? Does she even know how much it costs to do one load of laundry or does she just want me to wash my clothes and not dry them? I am through with Sears!
Replied
useless warranty and broken promises!
Bought a Sears Chainsaw sping of '06. Also purchased the extended service agreement (maintenance warranty) as the salesman promised me it would "take care of anything that went wrong". After the ice storm in Jan of 07 I had several trees damaged and was clearing them with the chainsaw when it quit, and wouldn't restart. I took the saw to the local sears maintenance center, they shipped it off to the repair facility. I got advisory back to call the repair facility, which I did, they advised it would cost me 115.00 + to fix the chainsaw,(nearly as much as the original cost). It is still covered by the two year extended maintenance agreement until spring '08. The repair facility claimed "abuse" was not covered. How can one abuse a chainsaw? They said the cylinder and piston were "scored". How could that happen if it is working properly and the fuel mixture is proper. It would be hard to mess up a "use one little bottle of 2 cycle oil to one gallon of gasoline" instruction! Sears is supposed to send me all the information in an email for my review and further action. I am afraid they have just lost a very good customer. Their warranties have always been "the best" - apparently no more! Our house is full of Sears appliances, stoves, freezers, compactors, fridges, etc., etc., etc., because of their past outstanding warranty service. I had heard they had gone bad, I guess it was true.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you,
Dianne D.
MySears Community Moderator
Sears Social Media Support
I'm sorry that you have a broken appliance and that you are having issues with your service contract. We value your business and would like to resolve this and any other Sears related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the repair is scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Syracusan) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
I am truly sorry to hear about the issues you’ve had our repair service. I definitely know that can be frustrating. My name is Misty and I am with Sears Cares. I would like the opportunity to reach out and assist with any concerns. At your convenience, please contact my office via email at smsupport@searshc.com so we can get this resolved for you. In the email, please provide a contact phone number and the phone number that your items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (DCC-MLC) you used to post on this site, for reference to your issue and we do look forward to talking to you soon.
Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support
I PURCHASED A SENTRY WIRELESS HEADPHONES AND TRANSMITTER 4 DAYS AGO. WHEN I OPENED THE BOX A CABLE WAS MISSING AS WELL AS THE MANUAL. I CALLED SEARS AND WAS TOLD THEY HAVE NO MORE SO I COULD BRING IT BACK FOR A REFUND. I SAID I WANT ITEM AND WANT IT FIXED WITH MISSING PART. THEY SAID I COULD HAVE IT REPLACED IF I PAID THE DIFFERENCE BETWEEN THE CLEARIANCE PRICE I PAID AND THE ORIGIONAL PRICE. I TURNED DOWN THE EXTENDED WARRANTY THEY TRIED TO SELL ME. IT COMES WITH A 90 DAY WARRANTY WHICH IS WORTHLESS UNLESS I PAY MORE.
Purchased Sear gas range, microwave, refrigerator, washer & dryer in 2012. Also purchase the 3 year extended warranty. what a waste of time and money. Today was the first time I called on my 1.5 year old Kenmore refrigerator that was leaking water inside and it appeared to be from the freezer. Had to put pots inside to catch all the water. When I called I was told that the first appt was September 3, 2013, 3 weeks away. Since I lived in a "rural" area, they only made calls twice a month. I am not in a rural area because I live in Emerald Isle, NC - 20 minutes from Jacksonville or Morehead City. I would have never purchased all my appliances if I knew about this lengthy service time. I was told this was not an emergency. Would never ever buy a Sear product again. I just got my Sears Card which I will cut into pieces and return to Sears. I think customer service has really gone to the dogs!
Brenda Benson bbenson@ec.rr.com Emerald Isle, NC
I purchased a Kenmore Front load washer and dryer on 2/07 with the extra warranty...have continued to purchase the Protection Agreement since.. The washer has of been "broken" on at least 6 times since the purchase. This last time was on July 15, 2013. I then called the number on the PA for service...they said a repairman would contact with in 24 hours...NOT...so I contacted them daily noting the name and time of each contact...on my phone call on July 26th did "Jenny" take 45 minutes to get it scheduled. The repairman called me the morning of July 27th a SATURDAY! and is coming Tuesday...when I asked when the work order was dated he said on the 26th...that is 10 days after my first phone call! This is not rocket science...its customer care!
From my experience, only people who get the unfortunate "bad apples" tend to go on sites like this and complain. For every one complaint here, there is probably 100 service calls that were performed without error, resulting in a very happy customer. Those customers don't think to go onto sites like this and "complain" about how good their service was. They, most likely, are happy that they got what they thought they were paying for, and just go about their lives. So before you go saying the absolute "never buy this", think that you might be cheating some people out of something useful to them by advising them to make a choice based off of your relatively small experience. Most of the claims of "don't do this" or "don't do that" are full of logical fallacies that I just can't find convincing.
For no shows, maybe technicians just straight up quit. Perhaps they get sick. Perhaps they get injured. From what I can see, Sears doesn't have the best method of notifying people when technicians won't be making their appointments, and sometimes it's actually the technician's fault. For example, lets say the technician took an extra 1.5 hours on 3 repairs in one day to go above and beyond for a customer to get their item repaired, but had a completely booked day at the beginning. That means that technician just spent 4.5 hours that he didn't have for the day. That technician is clearly not going to be able to make all of his appointments that day, and some will need to be rescheduled. Who knows what the reason is, but it is not logically sound to take something a technician does and then blame it on the company who hired him/her (instead of blaming him or her). Perhaps there's a good reason for your delay. No matter what you paid for your warranty, you are in line with hundreds of other folks looking to take advantage of it. They deserve excellent service just like you do, and sometimes that means some people get delays. This problem falls under the "you just can't please everyone" philosophy.
As for coverage, there are two types of agreement: Repair protection (sold on tools and water heaters as of 2013) and Master protection (sold on appliances, electronics, and mostly everything else). Repair agreements have a replacement limit of $1, 500, and that is right in the terms. Master agreements replace with a unit that is comparable, and never offer something that is "less" featured than you had before. This means your dollar amount can change. If you spent $5, 000 on a plasma television, obviously you won't need $5, 000 to replace that now as a better set only costs $1, 000. If you spent $1, 600 on a fridge and bought it during a heavy sale (usually getting you around 30%-50% in discounts), this is a different story. Appliances do not change in technology as dramatically as electronics do, and as such their costs remain relatively the same from year to year. Thus, a $3, 200 refrigerator (which you paid $1, 600 for due to the sale) might actually result in you getting somewhere between $2, 000 and $3, 000 for a replacement credit (if it needs replacing). This means that on Appliances (and on almost all non-electronic category products), you will be getting a guaranteed upgrade, both in dollars and in features. If you had a $3, 000 credit during the sale in which you bought the other fridge for $1, 600, you could buy the top-of-the-line fridge with your credit when you might have only bought a medium level product before. Definitely an upgrade. (The post by "Wayne" on Jan 6th, 2012 is a perfect example of this).
As for those mentioning deductibles...I have NEVER been charged a deductible. Not for a diagnostic. Not for a repair. Not for a drop off. Never. I've even called technicians out for things I thought were problems which turned out to be a "I pushed the wrong button and locked out my fridge controls" issue, or my kid "pushed some buttons and put my fridge in Demo Mode" issue, and I've still been handed my receipt showing the charges I would NOT have to pay for. Sure enough, the Master agreement covers Tech Support, which Customer Instructs fall into I guess. Perhaps some people get charged, and some people don't. From reading these posts, it looks like almost none of you have been charged for service calls that didn't end up provoking an actual repair (looking at the post about the popping fridge). Other plans and service agreements would charge you EVERY time you had a tech out there for the FULL service cost if they deemed it did not need repair. Sears didn't charge you. So it might stink that they didn't do anything to fix the problem, but at least you didn't have to pay for it. Think about how horrible it would be if you paid for the plan and then had to pay for those calls, too? That's what Warranties, Inc does (Best Buy's "Performance Plan").
For those of you folks who absolutely hate your Sears service plans, CANCEL THEM! You have the power to do so. And as stated in the terms and conditions, you have LEGAL RIGHTS to that service. If a TECHNICIAN did not give you what you have legal rights to have, then go up the ladder and complain. I doubt Sears trains their technicians to skimp you on service. It's safe to assume that, for a company that has been around so long, the small people who live within it probably train their even smaller workers to do an honest days work. It's the workers who choose to be lazy from time to time. Especially when not being watched (like technicians...). My advice for those situations of bad technicians is to go straight into a store, ask for a manager, and tell them your story. They will probably try and schedule you another appointment, but I assure you, if that one falls through (which I doubt it will), the store associates will get more and more involved with taking care of you. They don't stop til the problem is solved (contrary to the belief that they want you to just "drop" your appliance and not pursue service). This has been my experience. I've seen them give free air conditioners away simply because service wasn't doing what they were supposed to do in terms of their old one (granted this took a store manager, I think, but it still happened).
As far as cancelling goes, they give you 100% full refund period, after which is pro-rated. Your 100% refund period is the old term of your manufacturer's warranty. AKA: If you had a 1 year manufacturer's warranty, you have a 1 year FULL REFUND cancellation period where they will keep NOTHING. After that period, yes, it is pro-rated. But only on TIME, NOT on service. if you've had 8 repairs on your appliance and on the 9th repair they've finally fixed it, and they didn't give you a replacement like you were supposed to get, take action! If you're that upset about it, refund the rest of your term. Take your $1, 000's of dollars in repair expenses, call it a good investment, and refund the rest.
From my experience, when you deal with a company as big as Sears Repair Services (it's one of the biggest repair organizations in the nation), mistakes happen. Mistakes happen with every organization, in fact, but they are inflated when you look at bigger organizations because they handle more traffic. Some parts get back-ordered (from the manufacturer) due to sudden and unexpected need. Some parts aren't ordered in advance due to employee oversight. And yes, some judgements on abuse or non-abuse are misjudged (or valid, just rare).
I can tell you 100's of problems with service (and service contracts) through all the different retailers out there if I wanted to do the research, but I won't go there. I am going to tell you why I continue to shop at Sears and buy Sears products. Sears has something that I've yet to find at most retailers out there (if any).
This something is People. People I can go see on any day that will help me with a problem. Some people don't want to (commission based employee structure), but if they don't, their managers will. If my problem is that outrageous and causes me a headache or seems unfair, they will help. They will make the calls, send the emails, and even make on-the-spot adjustments or corrections if it seems fair enough. The bottom line is they will take care of me (and have before). I've shopped at many Sears STORES, and this trait is one that I often find. No matter the store, no matter the location, there is always at least one manager in that store that will sit down and take the time to get me a resolution. Whether it's a repair no-show, a late delivery, a rude delivery-man, a rude repair-man, a bunch of failed repairs, or even just a huge delay in service, they will hear me out and take care of me if they can.
Other retailers don't (usually) do this. I could stand at their "customer service" desk for hours, and I'll go through every associate in the store. The only thing I've ever accomplished is getting to hear 500 reasons why I need to call the number on the piece of paper they are pointing at, and how they can't help me. I did have one product that was exchanged, even though it was 2 days past the return policy. But when I tried to have a sound system repaired that shorted out, I was required to drive 50 miles to some repair shop that was "in the network" to drop it off. Little did I know that this place was going to charge me for all of the service, including diagnostics, take 8 weeks to complete this service, and then tell me to contact the warranty company for reimbursement. I've never had THIS type of negative experience through Sears--only other warranty companies. If one must pick the lesser of two evils, I pick Sears. The people I talk to would never send me on such a wild run-around to get something so simple repaired. I suspect the most complicated thing I would ever have to do is bring the system with me to the store and drop it off for repair or replacement (if it wasn't home service-applicable).
They own their own service, so they have some power in this matter. Other retailers don't. Other retailers contract the service out, which means the retailer themselves has very little power what-so-ever in making things happen. The contracted service company is out for profit, the same for any company, and there is no human I could walk up to talk to that might shift them out of "profit mode" a little bit and into "customer service" mode. Whether my receipt is faded or the technician simply broke my product further, all I'll ever get is an automated phone call system and some person, in India, who gives me long-recited responses to any concern I might have (vs the personalized response that says "I care").
Now granted I'm sure that, just from knowing the system a little bit, there will come a day when the people I see can't refute what the people above them have stated, which might just be that I'm out of luck. But for all the times that this has not happened, I'll say I've still been treated pretty good.
We were scheduled for repair for our dryer through an extended warranty. It had been a little over a week, and that seemed reasonable. The Sears repairman did not show up on the day of service, even if we called that day and were told he would be here. I called to find out why we had a no-show, and was told that "the labor laws in your state will not allow our service technicians to work more than 10 hours of overtime." They then proceeded to say they would call to schedule a service, at least two weeks later. I have yet to receive a phone call. What a worthless product. Now, I'm wondering if we'll see a repairman in a couple of weeks, or if we'll get another no-show on that day too!
We have all of our T.V.s and Appliances insured with Sears and have yet to have a problem with them. Over the years we have received a new refrigerator (because parts were no longer available for the old one) and recently a new stove because the seal on the oven door couldn't be replaced. The fridge was a side by side with ice and water in the door to replace an older top and bottom model. The stove was actually a $2, 000.00 credit which we used towards a dual oven convection model with 4 burners and a heating element.
All in all we're very pleased with their service. At least 3 of our T.V.'s have been repaired in the last 2 years alone.
I have problems too don't shop at sear no more I had a problem with an oven under warranty instead of fixing it they refunded my warranty!
$1300.00 Kenmore Elite gas grill bought in 2007. I called about the main burners (tubes) splitting out and there is one huge flame, not individual flames at what use to be individual flames ( out each little hole on burner tube) I explained they were lifetime warrantied since they were made of Stainless Steel. They told me I had to pay Sear Service over $100.00 to come out and verify they were bad before they would replace them. I explained that the cost of the replacement parts were around $22.00 each and there were 5 of them. I said the warranty didn't make since that it was obvious the tubes were defective and it was crazy that I had to pay $100.00 for inspection when the parts would only cost me $110.00. SEARS IS A RIP OFF! I have a house full of SEARS PRODUCTS and I will never BUY FROM SEARS again! A friend bought a Ducane grill, paid about $500.00 for it. Since he has owned it, anytime there has been a problem, he calls the manufacturer and they have taken care of him. They have been polite and curtious, unlike the evil people that represent SEARS. Since when did you have to pay a company to recieve warranty on a product they sell?
I am currnetly 67 minutes into my phone call with Sears about our "free of charge" warranty that is going to cost us $129 to start. This is the 4th transfer I have been put on hold for...I will NEVER, EVER AGAIN, purchase something from Sears. This has been the most frustrating, difficult customer service experience I have EVER dealt with. I have gotten put off, transferred, told 3 different warranty expiration dates by all three people. I'm sorry I didn't realize that "free of charge" actually meant, costs me money! Apparently my college degree is totally worthless, I guess I can't even read!
Albeit belatedly, like the others who have written before, I too have discovered the "Master Protection Agreement" is not worth the paper it's written on, nor the $159 you pay for it. After being given the run around for the past two weeks regarding a covered repair, I am now being told it will cost me $277. The attitude of the representatives clearly show this is systemic--hardly isolated or an aberration. The reasons they offer change with each representative I've spoken to. Here's my advice, BEFORE you purchase an extended warranty, just to see for yourself, contact the Sears reps at 1-800-4-MY-HOME, tell them you wish to avail yourselve of the MPA, then see what happens. For my part, I have no intentions of letting this go. Sears should be held accountable. I'll see them in Small Claims Court, if for noe other purpose than to establish a record. In addition, I intend to file a complaint with the State Attorney General's Office, so they can track such complaints, as well as the Better Business Bureau. Yes, this is all worth the $159 I paid, and the feeling of being railroaded.
dryer stops when start button is released
Sears Kenmore Elite Dryer Won't Run If Start Button Released. I too have seen this. as it has happened to me,sept 20th 2006. went through the appliance clinic (very helpful)through there guidance it was narrowed down to the switch or the heat control board. decided that with my luck it would be the $141.61 part(Tx+sh), as i was taking the back of the console off (I now know u can take just the side clips n screws out and flip the console up with out moving it away from the wall to work) I found service techs factory crib notes on repair and diagnosis, confirmed bad board, ordered and replaced, "i am a do it yourself god" wifes happy, life is good clothes are dry...the end...Well as u can tell by the posting date, they are not! Come on Guess whats happened...yep been just bout 75 days, called parts direct (Smears)site said 90 days warranty on parts and then in ( ) 30 days on home electronics, what kinda satisfaction guaranteed is that, so ok now i call the warranty dept, transfered to parts, trans back to warranty and the kid "chuck" will send out a tech next Wednesday (8 days)to replace the "DEFECTIVE" part, under warranty i ask...pause... NO...there is a (60 DAY) warranty on that part and its been 75+ ...Duhhh, Thanks but no, dont bother sending the tech, I is one. and i just figured out how bad (SMEARS)has gotten, guess i"ll have to go back to shopping/ordering my tools from Harbor Freight,...I'm a tool repair tech by trade, but this is ridiculous...found the board on e-bay cheaper than, most local supply houses in PHX, so hey (SMEARS) from all of us DIY's please take grasp of ear lobes n tug till u hear ur head pop out of ur...
I HAVE A KENMORE ELITE DRYER..MODEL# [protected]...WHICH WILL NOT RUN...YOU CAN HOLD IN THE START BUTTON AND IT WILL RUN UNTIL YOU RELEASE THE BUTTON...I HAD A SERVICE PERSON LOOK AT IT AND SAID IT WAS THE CURCUIT BOARD AND TO REPLACE IT WOULD COST $250.00...I ALSO HAVE REVIEWED MANY PEOPLE HAVE HAD THE SAME ISSUE WITH THE KENMORE ELITE DRYER...I HAVE PURCHASED MANY ITEMS WITH SEARS AND THIS WILL BE MY LAST PURCHASE...WITH SO MANY PEOPLE HAVING AN ISSUE WITH THIS I WOULD THINK SEARS WOULD RECALL THIS OR AT LEAST GIVE SOME KIND OF DISCOUNT ON THE REPAIR SINCE THIS IS TURNING INTO SUCH A COMMON PROBLEM. I WOULD LIKE A RESPONSE TO THIS ISSUE.
When you ordered the part, did you inquire as to what the warranty would be?
sears says they warranty for life - when you have problems they ignore you!
I purchased 33 replacement windows in March 2004 for my 30 year old house. At the time my salesman Scott Doyle, assured me that 'Sears stands behind their products,' and that the reason I paid $18,808 for these windows was because they came with a 20 year 'anything' warranty. Parts, labor, installation, anything, and a lifetime parts warranty.
Since the windows have been installed, I have had Sears out here 3 times to fix seemingly minor problems- each time coming through as promised.
Fast forward to the K-Mart merger. Since that time, Sears has been impossible to deal with. I have 4 windows in my house that are leaking, have rain coming in from all sides, won't close or are simply broken.
Here are the facts as of today.
11/4/2006 Called and scheduled appointment.
11/28/2006 Two 18 year old kids came out, measured and took pictures. They were supposed to send a report to Sears.
12/11/2006 Called for status. Surprise! Sears no longer honors its warranty. Now I am responsible for all labor charges, and I MUST use their people. Rescheduled appointment for 1/10/2007.
1/10/2007 - Home all day- no show no call.
1/16/2007 Called for status. Got a deafening, uhhhh on the other line.
1/17/2007 Called and left message for Francena Williams at [protected]. She is supposed to be the manager of warranty relations for Sears.
1/18/2007 Left another message.
1/19/2007 Got phone call from Sears asking if they came out on the 10th, or 18th- not sure when they were supposed to be here. I told them no. Now they can't get back out here until early February.
I am disgusted by the fact that my house is getting destroyed every time it rains, I have a whistle in my living room every time it's windy- and I am heating the outside world because all four of these windows are leaking like a siv.
I don't think I will EVER by ANYTHING from Sears again. This is disgusting that for the amount of money, now that K-Mart bought Sears they won't honor any aspect of this.
I have no choice. I am going to sue, notify the district attorney and consumer board. We'll see what happens.
You are all right. Sears stinks. I think I will follow the lead and sue in small
claims court.
Cindy Madison
Mine were installed a few years ago and not only do they leak at the bottom when
they were installed but sometimes in extremely cold weather ice forms on the
bottom.
Sears installed 13 windows in my house 3 don't lock and 10 windows they installed windows 3 inches smaller than opening then put boards around. They look horrid and very unprofessional.
nothing but problems. stay away!
We purchased the washing machine/dryer set in Dec. 2000 and have had nothing but problems with the washer. The pump was replaced twice during the first two years of owning it and then it broke a THIRD time and I threw a fit and demanded they replace my machine which they did. Now the circuit board is malfunctioning and of course my extended warranty has run out so I am w/o a washing machine right now. Found out that they have a class action lawsuit against them due to all of the problems from the Calypso washers and I am filling out my eleven pages of lawsuit forms right now. Of course they don't make filling out the forms and getting in easy either. Thank goodness I was a pack rat this time and saved all of my repair bills and purchasing receipts.
I normally love the most up date appliances and such but next time around, I'm just gonna purchase a basic washing machine next time w/o all the electronics. Not to mention one of the problems of this machine is that it leaves big black stains on all our light colored clothing and I couldn't tell you the amount of clothing it has ruined and I have had to throw away as a result of this. It has also left a mildew smell to the clothes that you CANNOT get out no matter what you do. You can use a gallon of Downy and wash them a hundred times and it won't come out. They are ruined.
The Sears repair guy came today and the estimate to fix it was $482! The circuit board is bad, along with the U-joint. The mildew smell that I had mentioned is being caused by a bad U-joint he said. Because the seal on it is broken, water gets down in where it shouldn't be and it can't drain and causes it to do that to the clothes as well as causes the black grease marks that we were getting. I wish I could make Sears also reimburse us for all of the clothes this washer has ruined in the last two years. Needless to say that we will be getting a NEW washing machine rather than pay to repair this one. I'm going to get just a good basic machine and not go with a bunch of electronics and fancy stuff.
Makes me sick to think of how much money we paid for it initially $999 and then the money that was put out for the multiple repairs over the years and now it's as good as a paper weight. And that Sears won't do anything legally because of the impending law suit. I haven placed my story and complaint on about ten web sites that I have found since I started my search on the net along with filing a complaint with the Better Business Bureau. I think all of us Calypso owners should schedule a day and go stand in front of Sears and picket the store and demand they do what they know is morally right for all Calypso owners.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am years behind the curve on this one, but I too bought a Calypso washer and dryer in October of 2002. I paid over $2000 cash for both and thought this was going to be the coolest thing since sliced bread. Instead it's been Lemonville since the beginning. Everything mentioned in this thread is something I've experienced. The machine has twisted up and shredded clothing, has made holes in other items. It leaves things smelling of mildew, especially towels. It sometimes makes the clothes dirtier AFTER having washed them! It's especially noticeable when I wash things like white sheets and they come out with holes and streaks of dirt. And yes, what in the world is with the grease stains? I too went through several pumps and I blamed myself for what was going on thinking I wasn't stain treating well enough or perhaps something really dirty had somehow snuck into the washer when I wasn't looking (like a garbage can full of mechanics rags?). I wish I had done more research earlier and had participated in the class action lawsuit. Did anyone ever get any satisfaction from Sears? Does anyone know who to contact? I'd be happy with the $500 voucher, but fear since I haven't taken action sooner my window of opportunity may have long since past. Please e-mail me if you have any encouraging news. Thanks! Christine
Abolutely agree, this washer is a LEMON! Doesn't clean clths, smells bad, breaks down! I have the warranty and they are giving me a 500.00 voucher to put towards a new one! Bought it in 2003, nothing but trouble! Why won't they replace it? I paid $1, 000 for it! I bought brown wash cloths so you couldn't see the brown spots that were left! I'll take the $500.00 if that's all they will do! I know they aren't going to replace it. The girl said that if I was part of the recall group, they would send a tech guy out to replace all THE PARTS of the machine that were deemed faulty. I said, "Take it out of here, I don't want it!"
I agree with everything that has been said about Sears and the Calypso Washer and Dryer. I purchased my washer and Dryer in 2003 for around ($2, 500.00) Since that time I've had the Repair man at my home twice for both the washer and dryer. I tried to find an outside source to do the repairs and have only been able to find a company to repair the dryer (Best Appliance Center) In Rialto, Calif. [protected]. "Sears" should be ashamed of themselves. I remember when "QUALITY" and "SEARS" were synonymous, (Sears, the first place you always thought of when purchasing an appliance). The Repairman from Sears just left my home [protected]) and (yes, my extended warranty has expired) he says my washer can be repaired for $718.36. The Circuit Board is shot, along with the U-joint and Pump. The parts have to be ordered and it will take about ten (10) days before the washer is up and running, I only get a 90 day warranty on the parts. Should I have problems after the 90 days, (well, you know the rest) The Repairman offered some advice in my search for a new washer. Stay away from Oasis, GE and Maytag. He says Kenmore is a safe bet. Yea right! He also mentioned a lawsuit against Sears because of the Calypso Washer and Dryer. Oh well live and learn. "Sears" has made enough money over the years to now be able to come to the rescue of every comsumer having problems in this area. It is "not" the consumers fault that Sears sold us defective equipment and now fails to stand behind their product. For selfish reasons should Sears decide not to do the right thing, then !SEARS YOU SUCK! Is it to late to take part in the Lawsuit?
Wow! I have had sears come out to fix my washer many times. I told them that water was coming from the bottom of the washer. The repairer told me that he found bra underwire in the machine and that I was using the wrong detergent (I use Tide he, I thought that is what i was to use) he put it back together and told me he fixed it. Now it does not work and when i called a repair guy (not sears this time, because my ext. warranty was over) and he found rust so bad that he could not put a new motor in the machine. It has been since Oct l, 2008 and it is now Nov 19, 2008, and the repair guy can't find parts to this machine. Guess who will have to buy a new washer. Now I'm worried about the dryer going out. I don't have that kind of money. Reality check-sears don't care!
does any one know if i am to late for the class action suit regaurding the calypso bought in 2001 help ...
I can't believe this. My washing machine goes into Cl whenever it starts the spin cycle. My clothes always smells like mildew and many brand new clothes have been ruined by "grease marks" all over them. I thought that it was my overloading or not getting the clothes out fast enough but after reading these several comments, I have found that this maching stinks. And that 1 comment was right. You pay so much for this thinking it is going to be the best thing in the world but nothing but problems. We have had the machine for about 5 or 6 years and the repair guy was out several times in the beginning. We had bought a display model because it saved us a couple hundred dollars so we bought the extended warranty. Of course, as luck would have it, it expired. Now we have to buy another washing maching. And heaven forbid that we don't buy a set. The dryer has to match the washer. Does anyone know of which brand is a good one?
Signed,
Finding a new set
I purchased a Caypso washer/dryer in 2003. In Nov/06 I started to have trouble with the signal LD & SL. The repair lady acts as if I am making this machine malfunction. She has been at my house about 7 times to retrieve what ever has made it's way under the wash plate. I can not wash scatter rugs, underwire bras, or anything bulky. I have waited 3 weeks now for Sears to get to my house to repair the stupid thing this time. Sears should buy all of these machines back from these consumers and let them get machines that are worth something. I am tired of having to go to the laundry mat! I paid them good money for these machines and they should make good on it! And yes I have noticed my laundry smells like mildew as well, thought it was my imagination. Perhaps I will go to Lowes to purchase my home appliances from now on.
I purchased my Calypso in 2003. This machine is constantly breaking.. Don't know how many repairs before 2007, Last year in October, November and twice in December had to call repair. Dec 28th my clothes went under the wash plate.
The part finally arrived 1/26 and they repaired it 1/29. They never cleaned it out so I had to run a wash with no clothes. Then I washed a white quilt and it came out with black marks on it. So now I am doing another cycle with no clothes.
I can 't believe the repair men would not run the cycle and clean the machine. Made another repair call and they will be out 1/31.
Had 4 pumps and motor put in. Sears is trying to say I only had 1, I threw away 2 pumps that the repairman left. They told me I can't wash throw rugs or anything with lint. Have you ever bought new towels? When you put them in the dryer...lint on the lint filter. What good is the wash machine, if I can't wash normal laundry?
Sears web site says 3 repairs in one year and they will replace machine, but talk to someone at the store or on the phone they tell you 4 repairs.. I even had one person tell
me it had to be 4 of the same part in one year. What is there scam.
Thankfully I purchased a maintenance contract which is due for renewal in March.
I did not know there was a class action suit. I am working with the Better Business Bureau.
Does anyone know i f there are any other class actions suits that I could be included in?
I have had the Calypso for 3 years. Replace the U-Joint (once), the motor (twice), the wash plate 3 times. So far since the last motor was replaced, it is working perfect for 8 months now!
You do need to take care when using the machine to not use to much detergent, which is good cause I save money that way and everything is still very clean. Have the warranty until 10/08 then will see what to do. May spend another $260 on another 3 year warranty since a new machine will cost me more.
One-Thousand dollars for a POS. Only 4 years old, started smelling like mildew and tonight it quit completely. Doesn't drain water, doesn't wash, and I suspect it is the motor controller. Will not buy another Sears appliance and neither will our kids.
Sears - keep getting calls all week!
I keep getting calls all week from the same number [protected]. They don't say which company they are from, but give the option of removing yourself from their list by calling [protected]. By doing a search of that number I found out people all over are getting these harassing calls. Even after you follow the instructions to remove yourself from their list, they still keep calling me everyday. Beware!
Read full review of Sears and 30 commentsSears In-depth Review
Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.
Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.
Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.
Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.
Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.
Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.
Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.
Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.
Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.
Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.
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THE REPAIRMAN CAME OUT TO REPAIR MY WINDOW UNIT AND HE ALSO HARASSED ME. THIS IS MY E-MAIL. 112levone@centurylink.net