Sears
reviews and complaints

I purchased a SEARS 10" table saw for use around my home. It is made of thin plastic but served adequately untill suddenly making horrible noises and throwing sparks out of the motor. I disassembled it and found the ball bearings24c9c on the end of the armature of the motor was frozen. I borrowed a friends saw which is the same model and used it for a few cuts when it ALSO had the same symptoms! It's disassembly showed the same overloaded bearing frozen! Neither had been subjected to any unusual treatment or conditions, obviously the bearing is not up to the job and overheats. Since the rest of the saws is good, I'll have to replace the bearings and try to find one that's more durable.
Sears power tools have gotten so bad that there is NO justification to purchase them over the much less expensive Chinese tools

My wife and I bought a chest freezer at Sears in Sept. The first available delivery date was for 3 weeks later! (our old one crapped out so we kinda needed it soon). So, my wife left work early to make the delivery time and she was greeted with a message from Sears saying "Sorry but your freezer never made it on the truck", so we called and re-scheduled for a week later. Again my wife comes home early and again there's a message, "Sorry but your freezer never made it on the truck". The delivery guy on the message said he could re-schedule (again) for Saturday, but there'd be an extra charge! Well, that was it, we called and told them to cancel the order and refund the Sears card. No problem said the (actually quite nice) lady on the other end. Today (Saturday) my wife and I get home from breakfast with some friends and are greeted with yet another message wondering why we weren't home for our delivery time! We have bought all of our other appliances for Sears and have never had a problem, but this was just ridiculous. They say it takes a lifetime to gain a customer but only a minute to loose one, well, I can now safely say that this is the last time I buy anything from, or even set foot into Sears. There's lots of other places around that I'm sure would love to have our business.

There is a lady working in the Lawn and Garden section of this store which I know has charges of theft of identity, forgery, and other various charges of theft. I do not feel comfortable shopping there anymore with her being able to view my personal information. Her name is Katie Barnard Oliver. Alot of other Sears customers that I know have stated they will not shop at this store if she is working there.

The automotive department at Sears of Winchester is run by a bunch of people who have absolutely zero knowledge of tires. I spent 40 minutes on the phone with Sandy to get 1 quote on a new set of 4 tires. She finally found a set; had me rush over to the store to purchase & install them before she left only to find out that these particular tires were sold the day before to another customer.

Sandy then states that she has a set of Bridgestones that are going on sale tomorrow...call back tomorrow to get the price. I call back the next day and get that [censored] Sandy again and spend 45 minutes (no lie) waiting on the phone while she tries to figure out the sale price of these tires.

The price is good on the Bridgestones so I decide to buy them. Drop my vehicle off and when I get it back, I have 3 large, long scratches that run most of the length of the driver side of the vehicle. 3 months later, I'm still trying to get sears to pay for the damage done to my vehicle while in their possession.

One of the four tires that I replaced has been leaking air pretty bad (about 5lbs every 2 weeks). I've been afraid to take my vehicle back to Sears to have it repaired. When I first noticed the leaky tire, I contacted Sears and spoke to Debbie. I told her that the tire is leaking at the bead because it wasn't cleaned/sealed correctly. Her response was that I haven't properly taken care of the tire! Another $25 to fix a problem that Sears created...no thanks! F..them!

Stay away from Sears Automotive of Winchester, VA. Their motto is what we lack in automotive knowledge we make up for with terrible service!

Bought a washer and dryer for daughter in Tennessee I live in NY. Used my sears credit card. Washer broke down after 2 months and repair preson clueless said it was the timer. 1 week later the part comes to daughters home and then the guy said there was another part behind that one that was broke and it will be another week. I make phone calls up to corporate and speak to a Mike who said I would be gettin a new one on Saturday that was another 2 day wait. Well these idiots ( thats being nice) sent a dryer. More phone calls and it will be Tues. If I could I would of reached threw the phone and punch the rude woman Meagan. I now have to wait for Monday to speak to corporate and will expect a refun of some sort will pay the 300 left and then cancel the card or might just tell them to shove the washer and dryer and go elsewhere. Will never ever buy another thing from Sears and will never recommend them. No wonder they have finanial problems

there are two employees there that are extremely un professional in front of my wife and children, we called and set up an appointment that was pleasant greeted by a warm voice of a professional young lady, Once there for our appointment there was two monsters of being human. her name was shamera with her side kick becky or betty . once approching the counter to see how long till our session will be, i was told in a very high pitch tone to "sit down we will call your name" by becky and shemera laughs. i felt like i was in 4th grade.named was called finally then my photos were taken by a very nice photographer named ruty. becky was cursing in front of my children discussing her plans for the night comming. at one time she was extremely out of control discussing over company phone "i will f him up if he looks at me that way again" with management present ! very vulger and un professional attitude for a great store like sears.i will NEVER be there again EVER

John Silver

Battery 'Diehard BAD QUALITY, Sears did not keep warranty terms and free service change battery ' in the my car
Ferst battery gold put 11/05/2005, second visit 02/19/08 toexchange new battery and I pay $13.90.
02/18/09 next visit battery exchange new.
10/13/09 next visit battery dead, sear want the exchange new battary $56.06+tax and manager Bill tool me about the best quality battery Diehard?
10/14/09 Oleg, Toyota 2002 Solira
[protected]@hotmail.com
cell7325515833

On Friday, October 9th, I called the Sears service repair center's toll free number to schedule an appointment for my Kenmore washing machine which had developed a leak. After talking to the representative about my service needs, I was convinced that I had an appointment for the following Wednesday. Since I had originally planned to ask for only a half day off, I requested the latest appointment available. The representative assured me he would note that on the appointment request.

On Tuesday, October 13th, I called the service department to let them know that the repair technician could come as early as needed since my administrator agreed to let me take the whole day off in order to get my washing machine repaired. I was shocked to discover that my appointment did not exist according to the repair department.

After talking with a second representative and being told repeatedly that she was "sorry for the inconvenience" and the next available appointment was October 21st, I asked to speak with a supervisor. The supervisor with whom I spoke was Jane Chavez (35698). Again I was told that the service department could do nothing even though the supervisor confirmed that according to their own records I had called on the previous Friday and had spoken with a repair department representative. It seems obvious to me that a repair was requested. Why else would I call the service request number specifically? When I asked her to review the tape recorded message, she informed me that it would take time to do that. Even though I had been on the phone with the repair department for more that 30 minutes at that point, I offered to wait. She said it would take too long.

At that point I requested either an appointment on the day I originally made other arrangements with work in order to be available or a discount for a later appointment if that date was truly impossible. She repeated that no appointments were available and that she did not have the authority to authorize a discount.

In essence, I am very disappointed with the service representative who should have correctly scheduled my initial request for an appointment. Now I will have to request an additional day off and wait another week for my washing machine to be repaired. I am not pleased with the supervisor either. Although she remained calm, she offered me empty apologies. As a returning customer of Sears, I expect to receive better service. I made the appointment in good faith, yet I am the person who is frustrated and inconvenienced because the service repair department employee did not do his job correctly. If the Sears repair department could not honor the original appointment date, I think they should compensate me in some way for their representative's error. I would much rather have my appointment, but something should be done to atone for my trouble.

We, husband and wife, purchased rims, tires, and warranty from the Sears Auto Service Center. After a couple of months, the tires started forming bubbles on the side. We were told about a better tire, paid the difference related to wear, and got the recommended tires. A few months later a tire started going flat. It appeared to have a slow leak because even though we put air in it, it would go flat a few days later. We took the tire back and were told that they couldn't find anything wrong. The tire was re-inflated and we were told that it should be fine. A few months later, the tire started going flat again. We toook the tire back and was told the there was trash in the bead. The tire was re-inflated and we were told that it was fixed. A few months later, the tire started going flat again. We took the tire back. When the service employees found out the problem, one of them said, "Oh, this free." Even though we purchased the warranty, it seemed like it was worthless. They weren't going to make any more money off of us so it wasn't important. We were then told that the rims were bent and there was nothing that they could do for us. We were told that there was no manager available. We went back the next day and spoke to the store manager. We left the car and waited on a call. When we didn't receive a call, we just went back to the store and we were told that the manager had left for the day. They gave us the keys and we asked if the tire was fixed. We were told that the manager said that there was rust in the rim, he filed it down and the tire was re-inflated. They told us that they think that it was fixed. A month or less later, the tire started going flat again. It takes a lot of time out of the day, time off from work, and effort to keep coming back to a store only to find out that the problem is still there. Each time, I hope they have found the problem only to be disappointed months later. I depend on my car to transport my two year old daughter and to get to work. I have had to leave my car at home to go to work because of a flat tire. We can't feel safe driving around town yet alone out of town. I made a complaint to another on line department and was responded to that the store manager would call us in two days. It has been a week and we still have not heard from him. This is not the service and quality that I had grown to know from Sears. We were faithful customers of Sears because we believed that the service, quality, and customer service was good. I purchased windows for my home, appliances, clothing, lawn equipment, household items, etc. from Sears. Now I am being treated as though my satisfaction means nothing. Can I please receive a response from someone that is going to help me.

First, never buy from sears! Sears will try to rip off the customer every time. Bought a $30 pair of shoes from sears. Employee failed to remove security tag on shoes. After driving 75 miles back to our home, we realized this. We didn"t realize it was an exploding ink security tag (That part was scratched off). Thus, ink everywhere when taken off. Ruined shoes plus blue jeans I was wearing when we took tag off. Working in a retail store myself, I have not seen an exploding ink security tag. And most security tags set off an alarm when you leave store. Since I arrived home, tag must not have set off an alarm when I left store. Called store and all they told me was"our people make mistakes". Yes, but help correct them by replacing shoes! They wanted me to drive 150 miles round trip to bring back a $30 pair of shoes. I asked them if they were nuts! The 2 1-800 numbers that I called could have cared less. They stated they didn't know of any other security tags but the exploding ink ones. They must not get out of sears much. So, here is what you can do. Go around sears and"fiddle"with the security tags. Let them explode all over their cloths, then leave them on the shelves. Oh, and just so you know, these security tags will not set off alarms if they are"accidentally"left on when you"accidentally"leave the store without paying for them. After all, even sears says people"make mistakes"!

I saw the commercials for Sears Blue Team, service repair specialists. My dryer died suddenly and decided to give Sears a call. I was told Sears would come out and repair my dryer, I would have to wait a week for the vist however. I waited a week, took a day off of work to wait the four hour window provided to me for the technician to arrive. He arrived within the timeframe and informed me that he would need to order parts and that I would have to be rescheduled for another week. Understandable, a pain but understandable. I wass given a four hour window again 8-12pm the following week (seven days later). I called Sears that morning to ensure a tech would be at my home between 8-12pm as told a week earlier, I was told that a tech would arrive and call before coming. At 11:24am I was called and told that a tech would not be able to come and service would need to be rescheduled for the following week. UNACCEPTABLE. I asked to speak with customer service to get my money refunded $205.63, I am going to buy a new dryer from another retailer. The person on the phone was very rude and told me that he did not deal with money and refunds, I repeated for him to connect me with customer service or whomever does handle money and refunds. He hung up on me. I called back and asked for customer service. After telling my story to two people and being on hold for 15 minutes I was told that a refund could not be given until the parts that had been ordered by the original technician and delivered to my home by UPS where picked up by Sears. I had to schedule another four hour window four days later for someone to come and pick up the parts, I then have to call Sears to get my refund. Sears had dropped the ball big time and has lost a customer for life. I have purchased many items from Sears in the past, many that cost thousands of dollars. I will not spend another dime in Sears. Sears has lost their appreciation of their customers and their poor customer relations is one of the reasons Sears has had such a decline in business. Sears used to be legendary and a premier in the industry. Now they have hit rock bottom and it is no wonder they have the economic issues and low customer counts.

Jeffrey Forlastro
[protected]

On Friday I ordered a door seal. I was told that it would be delivered on Monday. Ieven got the email confirmation stating Monday was the delivery date. I thought this was very cool since I hate to wash dishes for my family everyday.
Monday came and went, no part. Tuesday came and went, not part. I called sears late Tuesday and was told that the $14 I paid for shipping on a $53 part was "standard shipping" for a 5-7 ( or maybe it was 7-9 ) business day delivery. WOW, talk about a shipping rip off.
I'll never order anything from this place again... EVER.
Meanwhile, I wash and wash the dirty dishes!

From: [protected]@hotmail.com
To: [protected]@aol.com
Subject:
Date: Fri, 18 Sep 2009 18:38:40 +0000

*
PEACE

SEARS AUTO CENTER

[protected]

Hello Joni,

I am BJ. BEATTY, my family and I recently moved to PORT RICHEY FLORIDA.

Since hurricanes KATRINA and RITA we like so many others have lived multiple states.

My wife and I chose this particular town for medical and academics reasons

She has a terminal condition called LUPUS and we have school age children.

We recently had our car serviced at a local SEARS automotive repair station.

We have always trusted in SEARS for integrity and quality goods and service.

Today the automobile that we had serviced has been rendered BROKE DOWN.

This is our only means of transportation. Thus I wanted to make sure that the work that was done was done professionally.

This is why we had the service performed by SEARS.

The service that was done was determined so be sufficient. I am a member of the FIRST BAPTIST Church.

My wife and I also operate a ministry that aids in transporting shut ins to and from DOCTORS appointments.

SO WE DESPARATELY NEED TRANSPORTATION.

The assessment made by your shop manager was accepted and the supposed repair was completed on the same day.

The repair date was 09/07/2009 the automobile was dropped of at 09:20 am.

The actions performed lasted for exactly six days. As we were returning from church services we begin to experience some of the same issues that we thought SEARS had professionally repaired.

We paid to have auto towed to sears on Sunday the service manager indicated on Monday that he would have it towed to another location for an evaluation that he was unable to perform.

I was told that the matter would be handled by Sears for it was apparent that SEARS automotive repair department had misdiagnosed the repair.

I was told someone would contact me when it was ready for pick up. The following day I had to call the manager (ALEX MACALUSO). He was not in but left word with Joe Esposito that he would be gone for the day.

I was unable to call back the following day for my wife is experiencing major complication from Lupus thus our family was committed to be with her at the hospital.

Our Pastor/Friend made contact and ultimately spoke with manager ALEX. He was told to call back several times. Finally manager Alex became verbally abusive and totally unprofessional.

We were told to contact STORE MANAGER ORLANDO PEREZ for the matter was out of his hand, and he did not care to be bothered by our church nor our automobile.

Many attempts have been made to contact Mr. Perez but he seems to be ever elusive and my Pastor and have no desire to contact Mr. Macaluso because he has very mean attitude and wishes to now hang up as soon as he realizes who is attempting to make contact.

Ms. RENICK our church loaned us the $385.74 to pay for the repair. This is why our Pastor/Friend elected make contact. Not to mention that a vast majority of our members shop at Sears for all the reasons mentioned before. This is why this whole ordeal has been so devastating. We have patronized Sears for years and have been confident that our experiences would always be positive.

That is not the case anymore. I am 60 years of age and really do not need this aggravation

I grew up with Sears in my family. Right is Right & Wrong is Wrong!

We need our transportation repaired.

We need someone within your corporation to intervene.

Sincerely

Mr. & Mrs. Beatty.

I purchased a Sears dishwasher approx. 2 years ago. I also purchased a 5 year Master Protection Agreement along with the dishwasher.

I am moving and no longer in need of the extended warranty. I called today to cancel and was told that they
would credit me once I gave them the credit card information that I originally purchased the dishwasher with.
I explained to the representative that I no longer had the card, the account was cancelled a year ago. He told me
that this was the only way they would refund my money. How is this possible? I answered all their questions, they have proof enough that I am the original buyer. I am still at the same address where they delivered the
dishwasher, but because the account is closed I cannot be refunded my money. "This is our policy" is what I am told by the manager in charge. When I inquired about what the company that I no longer have the account with would do with my money they were going to give to them, they told me "They should send you the money, but I don't know for sure". Boy, that is a wonderful response.

Apparently Sears believes you should be bound by your original payment method. It's not like I purchased the item 2 weeks ago and are trying to scam anyone. They have had the money for 2 YEARS.

I can assure you I will NEVER purchase another item from Sears. At this time, every appliance (except my microwave) in my home has been purchased from Sears, but at my next house I will not make that mistake again!

My Kenmore electric range caught fire while broiling a steak. The broiler element became white hot and continued to burn after power was shut off. Fire Department called. The element broke into white hot flaming chunks and fell to the bottom of the over where it continued to burn white hot. I purchased the oven new about 5-6 years ago.

Sears web site customer service does not handle this type of complaint. Phone numbers are for service or delivery only. I cannot get through to someone who will help me.