Sears / serta icomfort

Clovis, United States
Contact information:
Phone: (559)999-2005

We purchased a Sera icomfort mattress from Sears two years ago. My wife and I can no longer sleep on the mattress without experiencing severe back pain. We contacted Sears and went through their warranty process of taking several photos of the indentation of the mattress. Our warranty claim was denied. We were filing a complaint with the Better Business Bureau as paying two thousand dollars for a mattress that is unusable within two years is unacceptable. The BBB said that Sears requests a chance to resolve these issues before a complaint is filed. We went through that process and again were denied. After reading all of the complaints regarding this product, it is evident that Sears is selling an inferior product and is not willing to resolve the many complaints associated with this particular product.

Feb 2, 2015

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