Menu
Sears Customer Service Phone, Email, Contacts

Sears
reviews & complaints

www.sears.com
www.sears.com

Learn how the rating is calculated

2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Sears has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Sears. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Sears reviews & complaints 2934

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Sears reviews & complaints

ComplaintsBoard
V
6:42 pm EDT

Sears sears home services

We have had Sears appliances for over 17 years. We have always bought the extended warranties and paid yearly for the Home Repair Service programs. We have always had trouble with scheduling the repairs, it took several days, the Sears vendors did not show up or know how to fix the problem. But, now when we called for a broken refrigerator repair The representatives in the Philippines told us that we had to wait 8 days for a repair. Further, we were told that we had to be available from 8am to 5pm! This company is the pits. They have gone from bad to worse. We have a family of 6 and they expect us to be without a refrigerator for 8 days. Sure they have our yearly funds paying for their program and they are financing everyone's paychecks, but not providing the service. They need to be fined by some states attorney for fraud. Our repair order number is Your order number: [protected]. I called someone in Texas on the 10th and she told me that I would hear from a dispatcher within 24 hours as to our status with getting moved up in the repair. We never received a call back. No wonder almost all of their stores are closing. They cannot run a business properly.

Read full review of Sears and 2 comments
Hide full review
2 comments
Add a comment
C
C
Constance AG
, US
Jul 24, 2018 10:58 am EDT

I have also placed 3 calls to corporate in a week no return call!

C
C
Constance AG
, US
Jul 24, 2018 10:57 am EDT

This is yet another foul situation of Sears and their unprofessional incompetent people
This time it has been dealing with service repair. The rudeness the treatment and dishonesty and lack of respect of our time in regards to our garage door opener repair. This is now the fifth situation requiring a call back after verbally abusing my mother and then a no show for a return warranty issue and now still yet another problem with the door and being threatened again with charges after this garbage we have already been put through SEARS IS THE WORST with customer quality and service All you have to do is google and read reviews you will find so many duplicates of your very story in others experience Sears has no respect for customer time and money

ComplaintsBoard
L
4:34 pm EDT

Sears leasing

June 23, 2018 we go into the store to pick up an order that I had placed online while we were there we started looking At their gas ranges we found a Samsung that we liked and the sales person was very helpful but she wanted to know if it be cash or charge well we had to fill out an app patient to get a charge my husband and I both knew that we wouldn't be approved so we went to their leasing OK no problem my husband said we will have them install it delivered i at their gas ranges we found a Samsung that we like and the sales person was very helpful. She wanted to know if it be cash or charge well we had to fill on that patient to get a charge my husband and I both knew that we wouldn't be approved so we went to their leasing OK no problem my husband said we will have them install it deliver and install it for $189.99 so when the installation company called me the following Monday they informed me it would be an additional $99 to convert from natural gas to propane I called the store they took care of that charge then when the installation company came out to deliver and install the stove they wanted another $75 for a Shabbat felt they had even taken the stove out of their truck I told them I would have our private gas company come out and convert the stove and book it up for us they did not unload the stove they took it back to the warehouse so we had to wait days before a delivery company was able to bring it out to us our Gas company came out and hook this up for $165 which we paid that day I have been trying to get the $189.99 off the lease ever cents and answer today gas company came out and hook this up for $165 which we paid that day I have been trying to get the $189.99 off the lease. The $189.99 never came off my lease we were going to try and pay the lease off on July 13 I called the leasing company and they informed me that they were going to escalate the problem so that the $189.99 would be off the lease before July 13 so we moved our due date back to July 20 I check my account today with the leasing company and $189.99 is still on the lease after everything we've gone through enough is enough so I find out today that Sears has a re-ward card for us for $189.99 that we can spend it here this is supposed to be a refund from the leasing company $189.99 now I don't feel that we should have to pay the $189.99 for delivery and installation because we already paid $165 for gas company for installation just to get a rewards card from Sears or leasing company just to be able to spend I have been on the phone for over two hours today trying to get this taken care of or have them come out and get the stove every time I call I put on hold last time I was on the phone for 43 minutes and they connected me to the local store I am done dealing with the store I have called Sears I've called customer service and enough is enough nobody wants to take that $189.99 opt out late and I feel why should I even be on the Leaf I refuse to shop at Sears ever again after this experience you're telling me that they cannot destroy that leaf and I have a go down and find a new one that does not have that delivery and installation on nobody seems to be smart enough to realize that right there would take care of the problem now is dad they want us to give them $189.99 so that we can get a re-ward card for Sears after this after all that we have been through if anybody asked me if I would recommend Sears I would tell them no go to Best Buy go to Home Depot go to Lowe's go anyplace but stay away from Sears have a great day all

Read full review of Sears
Hide full review
ComplaintsBoard
B
12:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears kenmore elite refrigerator

I purchased a Kenmore Elite refrigerator in November of 2015. The compressor went out in October of 2017. We were left with over $300 worth of spoiled food that we were never compensated for, even though the extended warranty claims to cover lost food. It is now July 2018 and the refrigerator has gone out again! It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. We are now dealing with another refrigerator full of spoiled food! In talking with the tech who came in 2017, he said that the Kenmore Elite refrigerators have had many issues with the compressors failing and that Kenmore and LG are aware of it! I've never paid as much for a refrigerator as I did for this one and I've never had any issues with any other refrigerator that I have ever owned but this one! THIS THING IS A LEMON! Kenmore/LG are aware of it and they need to replace these units!

Read full review of Sears
Hide full review
ComplaintsBoard
H
8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears order

Bought a LG Washer & Dryer from Sears on the July 4th. Even though the price is same as when compared to all other retailers (in store & online), bought from Sears because we moved to new house which didn't have washer/dryer and Sears was providing a earlier delivery date than others.
Called Sears Cumberland Mall Store Support Center # [protected] and placed the order with the Sears Rep over the phone (ORDER # [protected] ). After receiving the order confirmation email late evening, I tried to call Sears to correct the address since the city state and zip code was entered incorrectly (the rep entered 20068 instead of 30068), but Sears was closed so spoke to SEARS Customer Care next day morning and informed the inaccuracy. They said they will take care of it.

Later that afternoon I got a call from Sears Distribution/Dispatch department saying that when they are trying to enter the street address in the dispatch order GPS, it's coming as Marietta, GA-30068 instead of Washington, DC-20068. I said that is correct, so the rep told me that the address was never corrected/updated but she will do it then and informed me that I will be getting later that evening for a scheduled delivery/setup for next day. I NEVER GOT THE CALL. AND I DID NOT GET THE DELIVERY NEXT DAY EITHER. So when I called Sears (multiple times) I was informed that the address was never updated so the washer/dryer were in Washington warehouse and that they cannot redirect it to Georgia.

I spoke to CUSTOMER CARE, DELIVERY, SALES AND EVERY DEPARTMENT IN SEARS and nobody was able to correct the delivery address and advised me to cancel the order and re-order it. So when I canceled the order and tried to re-order them, they were sold out/out of stock with no estimate on future deliver dates. So I called Sears again, so they made me place a new order ([protected]) buy a different model for same price with LESS FEATURES than the previous one I ordered and the delivery date is not until this month end.
And the WORST PART is that they only cancelled part of the 1st order and refunded only part money.

I have contacted customer care, and emailed =>( [protected]@searshc.com,
[protected]@searshc.com) and I even called a BOARD DIRECTOR (EDDIE LAMPERT ON # [protected] ). Complained on BBB.ORG, CONSUMERAFFAIRS.COM. and now this web site.

SHAME ON SEARS.

No wonder Sears is going Bankrupt with a service like this who will buy or recommend them. So I request/caution everyone who is looking at this post to not to buy from SEARS and if you like something in their store/online, go to any other store/retailer/online and show them the product, they will price match it and you will avoid your worst experience. If Sears has any decency, work ethics, I would like them to fix this.

Read full review of Sears
Hide full review
ComplaintsBoard
U
4:00 pm EDT

Sears bosch dishwasher

Purchased a Bosch dishwasher/ service contract thru Sears. A service call was placed on the 6th of July. They actually had a opening Saturday the 7th. Tech came out, a part had to be ordered. The next open appt was Thursday July 12. Tech came out but the part was broken. Another part ordered. Next available Sat 14th. 8am-12. At 1:00 called and was told we were to be the next call. At 3:00 called and was told the appointment was for July 21st. They could not or would not explain why we were told the next appointment. Asked to talk to a supervisor, the supervisor said that what was in the system, next appt the 21st. She could not explain ever time a call was made, the customer service person typed in notes. Yet she said there were notes to an appt on the 14th, that at 1:00 on the 14th we were told we'd be the next appt. She also could not explain why was the part sent overnight from the service call on the 12th, if the appt was the 21st. When asked to speak to her supervisor, Rose, said she was the highest level there. I highly doubt that. All she would provide was an email. No contact person given. Sure this will be lost in some sort of Sears sand trap. I had to ask for a service tracking number, That was not automatically given. Another tactic to slow down the ability to make a complaint and resolve the complaint. All appliances, dishwasher, washer dryer and fridge all purchased thru Sears. All on service contracts. This will be the last

Read full review of Sears
Hide full review
ComplaintsBoard
A
2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears lawn tractor home service

I have a brand new (purchased October 2017) Craftsman tractor which has not been running since April 2018 due to a broken transaxle part after only 5 uses. I immediately scheduled a service call and a Sears Home technician arrived to diagnose within 2 weeks which was a great start. He confirmed the repair is under warranty and ordered the needed parts which arrived in a week.

Since then, I've had 7 straight service appointments scheduled by Sears Home Service to complete the repair and each time NO technician has showed up! Each time, I have had to call at the end of the window asking about the technician and each time they apologize and schedule another appointment which results in another no-show.

I have been without a working tractor since April having to pay others to mow my lawn and putting other yard work on hold. This is a major inconvenience and cost to me, and more importantly I have no confidence after 7 consecutive no-shows that a technician will EVER show up leaving me in no-man's land. At this rate, I feel that Sears is intentionally running out my warranty to avoid doing the repair at no cost while cleverly not showing up so I cannot claim it is "unrepairable" in order to get a replacement. I've called several Sears hotlines and sent emails asking for assistance to multiple departments. If Sears cannot help asap, I will have no choice to but to explore more formal methods with Sears Corporate. It is unacceptable to sell a high-price piece of machinery and then not stand-by their warranty.

Read full review of Sears
Hide full review
ComplaintsBoard
M
7:21 pm EDT

Sears kenmore elite washing machine repair

To whom it may concern, I am writing this complaint to express my dissatisfaction with the way Sears Home repair service operates. I requested a repair on my washing machine on June 28th, 2018 and was given an appointment for July 2nd. between 1 PM and 5PM. When the technician arrived, he stated the water pump was bad and would order the part. When questioned why he didn't have the parts for the repair when the problem reported was the water was not draining and spin cycle would not spin. He stated he does not carry parts with him and he couldn't find the part within a 30-mile radius, so he would have to order the part. He then stated he was rescheduling the appointment for July 10th from 1PM to 5 PM. This was already upsetting to me because I suffer from lower back deuteriation and I already knew I would continue to suffer from back pain having to load and unload the clothes for the next weekend taking it to the washeteria. As this would be the second weekend my machine would not be working. On July 10th I received the part in the Morning and then I was contacted by Sears Repair service advising that my appointment would be rescheduled due to no part. I advise them the part had arrived and that I did not want my appointment to be rescheduled. They continued to state the appointment had been canceled and would need to be reschedule and the date offered was July 25th. I got very upset with this explaining that this was unacceptable and asked to speak to a Supervisor. the Supervisor stated he was scheduling the appointment for July 12th form 8AM - 12 PM which I agreed to. Having made these arrangements, I requested yet another day off from work to wait for the repairman to fix the washing machine. I sat and waited until 11:53 at which time I call to inquire about my repair call. I was told the appointment was still on the schedule and that someone would be contacting me. The representative advised to keep my phone line open for the call. I never received a call from anyone. I called in again at 4:50 PM because I still didn't have a repairman to fix the machine and hadn't heard from anyone. The representative then stated that the repair was never assigned to a technician and that I would have to reschedule again. I stated this was unacceptable as I have already missed 2 days of work for this repair and the error was not mine it was theirs. Again, I asked to speak to the supervisor and the supervisor stated he could reschedule the appointment for the 17th. Instead of working my appointment in for the next day which would be Friday the 13th. I then asked for the corporate phone number at which point I was told they do not have that number. It is ashamed Sears will quickly take the extra money for their warranty plans, but you have to wait almost a whole month to get a repair done. this is very bad customer service. I will never use Sears for any of my home appliances or home service needs again and I really feel I should get my money back for the warranty I paid for that is worthless as well as being compensated for lost of time from work and my pain and suffering that I have been experiencing. I can't believe Sears would send a technician to a repair call without the proper tools to do the job. That is like sending a Plummer to a water leak without a wrench or proper bolts to correct the problem.

Read full review of Sears and 2 comments
Hide full review
2 comments
Add a comment
L
L
luna217
, US
Jul 16, 2018 3:00 am EDT

https://www.guestsatisfactionsurveys.com/www-searshometownfeedback-com/

L
L
luna217
, US
Jul 16, 2018 2:59 am EDT

I would try completing the following survey for help. I went through a similar experience and it took me almost a year and I went in through a back door (I filled out an employee survey and gave my work number and got a call from the executive administrative asst. to the CEO, my problem was resolved in two days. I promised not to give out the number for that company and I have kept my promise for years. But now reading these issues I cannot help but give info to help you all get into the backdoor. Read the company's mission statement, than contact the "Powers To Be" and throw their words back at them to resolve your issues. If a company wants to stand behind their words or missions statement then the company would help you resolve your issue. Customer satisfaction is what makes a company, no customer no company. Remember you need to be prepared to spend time.

ComplaintsBoard
A
9:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears central air conditioner

I purchased a central air conditioner on July 3, 2018. I would like to know my installation date. The person I bought it from is Don Marquette out of your Cleveland, Ohio office. I put $500 down. The purchase price was for around $5600, which is awful high compared to prices around my area, but that is another complaint. I will like to know the installation date.

Read full review of Sears and 1 comment
Hide full review
1 comment
Add a comment
H
H
Heatpumpmassacre
, US
Jul 18, 2018 8:49 pm EDT

Be careful brother read my a.c. heat pump incident...

ComplaintsBoard
C
3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears window air conditioner

Called and scheduledto appt. As unit leaked water inside of home on wall and carpet. When service tec. James newman came on 6/26/18 I was told cannot service as I must have someone take unit out of window. On previous service trip tec. Took out unit for leak with no problem. Mr. Newman was less than tactful or helpful. I scheduled another appt. And received comformation email for 7/9/18. Called a.M. On 7/9/18 as hired another co. To see time tech may arrive. Was told appt. Is 7/13/18. Was told it was rescheduled on 7/3/18; never received a call or new conformation notice. I. Called and spoke with 3 different persons: mary, chel and mr. Faust who was very degrading and rude. Each person I asked for aminute supervisor and was told no one available. Mr faust put me on hold after stating, you either wantto another appt. We don't have corp. # to give to customers. Unfortunately, ourway local sears is closed and I cannot just take the defective air-conditioner back to sears and get my money back and cancel my maintenance agreement and getthe my moneyback back. This is not a trivial delema for me. All whom I have spoken with seem to think it's o.K. To demean me for being past upset about the poor service and communication.

Read full review of Sears
Hide full review
ComplaintsBoard
R
5:43 pm EDT

Sears sears kenmore elite refrigerator 795

One year ago, I visited my local Sears store to purchase a new refrigerator. I was really excited about getting one with the French doors and bottom freezer and of course, Sears was the store my parents and grandparents always went to for appliances. Where I bought my first washer and dryer right?
I would up buying a Kenmore Elite, Model 795 along with Sears Extended Warranty. For one year, I was happy with my purchase and thought I bought a great product… until 1 year and 4 days after it was delivered; I opened my freezer to find packages covered with "dew" and items starting to thaw!
So of course, I call Sears warranty and from the beginning it has been a disaster. First, customer service takes my information and starts the claim. The agent indicates that she is marking for emergency visit and someone will call me back. Patiently, I wait for a call and no call. While waiting, I happened to check my email and there is my appointment…. 3 weeks from now!
Of course, I immediately call customer service to complain that this is not acceptable timeframe and meanwhile, my food continues to spoil and thaw. Eventually, someone did offer to reimburse for a compact fridge for the inconvenience of the time delay… so off my husband ran to buy a small fridge and pickup some ice. By now, it is after 5, and too late to even try to find someone else and have them come out. We were able to save part of the food in a cooler while we waited for the small fridge to get cold over night. By morning, the remaining stuff had to be thrown out. The fridge was not cooling at all. But of course, I will be reimbursed under my warranty once the tech comes out.
The next morning, I receive the form to get reimbursed for compact fridge and low and behold, I was supposed to buy it from K-mart or Sears in order to get reimbursed! No one bothers to tell me and so now, I eat the cost of buying a small one!
I start trying to find an alternate repairman to come out and NOBODY actually services the Sears Bottom Refrigerator. Why? Because the refrigerator is actually made by LG! At this point, I am so frustrated and realize I am going to have to wait the 3 weeks to find out what is wrong.
Periodically, over the 3 weeks, I would open the fridge out of habit (the small fridge is in another room) and several times, I noticed that it mysteriously appeared to be getting cold. I actually put a thermometer in to check… it would go up some. But as mysteriously, as it got cold and would get warm again and stay that way.
Finally, the day of the appointment arrived. Tech arrived @ 3:30 in afternoon. Found out he was from Columbia SC that is 2 ½ hours away. With all the repairmen out there, Sears can't find one closer to do their repairs!
Low and behold, the refrigerator was cold. The only thing that he did was have us cut off the breaker and then turn it back on (same thing I did when I reported the claim). No error code so well, nothing is wrong! And his solution, freeze some bags of water and if they turn to ice, you should be good and you have to put something in there so when it goes to defrost it knows to come back on. So then what happens when it decides not to cool again? I lose all my food again! How can I be expected to use a refrigerator that is not reliable?
Again, I call customer service and of course, he hasn't reported anything so again, we have to wait.
By now, I am so frustrated. I try calling corporate office and even they send you off to customer service. I have talked to the salesman from Sears, nothing he can do… that store is closing in September.
Not only do I not trust the refrigerator to stay cold all of the time, I no longer trust Sears to do the right thing. It is so sad that an icon like Sears no longer cares about the quality of their items or cares about their customers. This problem has consumed a large part of our time and it appears that it will continue to do so.
From what I have read in the warranty, this has to happen 3 or 4 times before they will replace the product. And from I understand, I cannot file for food replacement if he cannot locate the problem.
From the beginning, I have not been satisfied with the customer service or warranty service. I would like for Sears to accept the return of the refrigerator and refund all of our money including the full cost of warranty.
I would also like to be reimbursed for the cost of the compact fridge that I had to purchase to get by and reimbursed for the loss of food that I have incurred to date.

Regina Ellis
Case#5797566

Read full review of Sears
Hide full review
ComplaintsBoard
B
9:30 pm EDT

Sears will not refund my money for tools I never received

On may 23, 2018 i ordered a craftsman tool set online to be picked up at kmart in sevierville tn. Later that same day i went to kmart to cancel the order which they said they did, but i never received my money back on my debit card. Ive been told numerous times by numerous customer service employees it will be back on my card within 72hours. In 2 months i still haven't received my money. Im disgusted by the scam sears is running! Thats all this is is a huge scam/theft ring! In my eyes sears has stolen money outta my account & i will be going to my bank to dispute the charge.

Read full review of Sears
Hide full review
ComplaintsBoard
M
3:43 pm EDT

Sears shower installation

The shower project from hell! Can you image taking over five months and $5600 to purchase and install a new shower. We are talking shower, not new bathroom or kitchen, just one simple shower. Sears Home Improvements promised a 1-3 day install that ran for over five months. It took three sets of contractors, three reorder of parts and literally scores of phone calls to the Sears Home Improvements Office in Charlotte in get the job done. Two of the Sears techs measured incorrectly, and two others messed up the installation. My initial decision to use Sears over local, much cheaper tradesmen was based on their 1-3 days for installation, and complete customer satisfaction. Forget the 1-3 days, it was over five months, with half of that time having the shower out of commission and unusable. As far as customer satisfaction is concerned, Sears didn't give a hoot about my concerns, frustrations or numerous requests to get informed of the status of the project. Oh, did mention the black flies that came into my bathroom and house because the first set of installers failed to seal the drain leading to the septic tank. I don't know which was worse, the ineptness of the project install people or the total lack of any pretense of keeping me in the loop during the needless delays. You would think Sears values their corporate reputation enough to at least keep the customers that have supported them for decades happy. Sears used to be my go-to source for automotive repair, appliance service and repair, and numerous other consumer needs. That horrible experience has changed any thoughts I might have of purchasing anything from Sears in the future. Sad but true.

Read full review of Sears
Hide full review
ComplaintsBoard
D
8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears maintenance agreement

I needed repair for a dishwasher covered by a Sears maintenance agreement. Contractor had to order parts twice, and could not be contacted when each parts order took much longer than estimated. In one of a number of calls to Sears customer service, a supposed supervisor promised to get me a consultation for a bathroom remodeling estimate, and a $50 check for my trouble in trying to get repair completed. Neither. I called one more time, spoke with half a dozen people, and was told there were no remodeling contractors in my zip code. Probably Sears sends no mail to my zip code, either, though they hung up 15 minutes after telling me I'd be on hold for 2 minutes.

Read full review of Sears
Hide full review
ComplaintsBoard
V
4:20 pm EDT

Sears kenmore elite refrigerator

We have bought Kenmore Elite refrigerator in September 2014. In summer of 2015, we had Sears come out to look at the cooling issue. The Technician stated that everything was ok.

In 2016, we bought one year warranty since refrigerator stopped cooling. Sears fixed the issue.

In November 2017, we bought one year warranty since refrigerator just stopped working totally. Since then, Technicians have been coming to our house to fix the issue but the issue has not been resolved. The replaced compressor, and other parts.
On 06-04-18, Technician came out, spent close to 4 hours and concluded that the issue with refrigerator can not be resolved. There is a leak in the refrigerator. He took pictures to submit for replacement.
Technician made a call to Sears and let them know that the issue can not be resolved but Sears insisted on another service call which is schedule for 07-20-18. Service order # [protected].

Since 06-04-18, I have made at least 12-18 calls and have spent countless number of hours with service plan department to get $500 credit. The service plan states that if issue can not be resolved, customer shall get $500 credit.
STAC team is the one that makes final decision according what I have learned.
We are in process of buying a new appliance but have been put on hold by sears who simply doesn't care. Sorry is the word from service plan department representatives.

Last Wednesday (06-27-18), I made a call to service plan department and I was told that 07-20-18 service order was just a placeholder and noone will really be coming out since the Technician had left notes that issue can not be fixed and the replacement was in process and I should I call back on Friday or Monday..
I called service plan department again on Monday (07-02-18) and was told this time that someone will have to come out on 07-20-18. This whole process is full of lies.

It is useless to call them but something inside me tells me to keep trying even though it's headache to deal with. I have run out of patience with Sears. Frustration is understatement for what we have been through with Sears.

Read full review of Sears
Hide full review
ComplaintsBoard
T
8:16 pm EDT

Sears kenmore range

I have a Kenmore range Model #79094153310 and Serial #VF32987963. Ever since we purchased this new from Sears it has made a cracking/sparking noise in the control panel portion of the range. Now one of the coil elements (burner) will only heat full blast even if it is on low and another burner is now has smoke rings coming from it. This is vary scary and we are afraid that it is going to caught on fire.

We can not afford to buy a new stove and should not have to because this is only a few years old. Could someone please help me?

Read full review of Sears
Hide full review
ComplaintsBoard
C
4:53 pm EDT

Sears kenmore air conditioner

Trying to return an air conditioner that I bought from Sears.com three weeks ago. I understand now that customer service in the Philippines are apparently very well trained in lying / pushing off consumers and in dealing with irate / ripped off customers. My first attempt to get them to come pick it up went unsuccessful (and no records of such a request). My second request (which took another 30 mins) went the same way: promises, but no action and no record. And again: same thing. Promises, but nothing and no record. I even have a case number, and to no avail, when I call customer service with the case number, I have to go through the same song and dance as before. Finally called an actual Sears store because maybe I can drop it off myself? But they won't take it either. So. I am thoroughly ripped off, it seems. No recourse. I could get on the phone with customer service in the Philippines again, but I won't. This air conditioner still sits in the box, unopened, and my 30-day return window is up next week as I leave for vacation tomorrow.

Read full review of Sears
Hide full review
ComplaintsBoard
A
12:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears no refund

May '18- we purchased a fridge and dishwasher. They missed their delivery, so I canceled my order and asked for a refund. Over a month later, still no refund (over $3, 300). Throughout the month, I've spoken to 8 people. No calls/emails from them. Now on hold to speak with a supervisor (over 40 minutes already and going).

*UPDATE- supervisor couldn't help.

Read full review of Sears
Hide full review
ComplaintsBoard
H
2:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears kenmore elite refrigerator

I am beyond frustrated, my 2 yr old kenmore elite refrigerator quit cooling, it is still under warranty so i call for a repair, they cant come out for a week, meanwhile i lost everything, I call back to see if i can get someone else to come look at it that could get to it sooner, they agree, I got a reccomendation from Lowe's which was vp appliance he came out, looked at it and it needs a new compressor, he called sears, to get approval since its over 300.00 he got the ok to order the compressor, unfortunately the guy never came back or returned my calls so i called sears back, and they said it will be another week so they schedule the service but it will be another week, i have no choice but to wait, my service window today was from 8 to 5. I waited all day with no show or phone call. I started calling, at 5, I was given a different answer everytime, one I was told he was on his way they should be calling at any time. I call back at 6, they send another message, he is running behind but I am still on the schedule. I call a total of 6 times between 5-9, at 815 i'm told he is on site. I say no, he's not here, he says he is in my neighborhood looking for my house, at 850 still nothing so i call back, she tells me he left because he couldn't find my house( i am simple to find and still no ph call even though each time they sent messages to the dispatch telling them to) I was furious so they gave me a supervisor, he says the tech ran late and just couldn't get to me and said it would be 2 weeks before they could come back out, I have already been without a fridge for 3 weeks! having to eat out every meal, i have 7 people in my house, I couldn't leave all day to get food even. This is not acceptable! I was also told they wouldnt even order the compressor till after he comes and it will be another week to 10 days after that before it comes in then who knows how long it will take to get them back out to put it in. Everyone apologizes but they don't really care otherwise this wouldn't be acceptable to them either. What can i do?!

Read full review of Sears
Hide full review
ComplaintsBoard
E
7:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sears ignorant behavior

It is June 27, 2018. I just attempted to order a bracelet for my wife for our 1st Wedding Anniversary in the middle of July.

Everything would have progressed with my online order just fine except there were issues in checking out. The system Sears uses would not allow me to enter a postal box for my address.

I live on a military base in Japan. All mail coming here must go through the Post Office.

A customer service representative attempted to enter my FPO, AP address for me and the order appeared to go through...Several minutes later I get a confirmation email and the mailing address is incorrect...I go back to the site, jump through hoops to try to "chat" with another customer service representative and I am told that a mistake happened and they can not use FPO and AP as an address...

In effect they are saying that Sears does not want the military business because millions of us work and live overseas and all mail must go through the post office.

Oh, the order was cancelled but now I am told that there is a 3 to 4 day hold on my credit card...I need that money to purchase my wife's gift...JUST GARBAGE! Never again Sears

Hey...I have ordered repeatedly through WalMart and had stuff shipping to Japan and NEVER and issue...WalMart gets it...That is why Sears is going under.

Read full review of Sears
Hide full review
ComplaintsBoard
M
12:29 pm EDT

Sears samsung refrigerator

The evaporator on my refrigerator stopped working and the temperature stayed above 54 degrees. Since the first service on March 15, 2018, I have had a repairman come to my home on a weekly basis. Parts have been put into this unit several times including a compressor. As of today, June 26th, it is still not working. I am disgusted with the warranty which states apparently that we have to have four completed service calls before getting a new refrigerator. Obviously, the refrigerator is not going to work. We need a new one. I have had to take unpaid days off from work just to have someone at my home. This refrigerator is under five years old and this should never have happened. The customer service department is terrible. One rep even cancelled the entire service call instead of changing the appointment which caused a huge problem. I am tired of being on the telephone. I have had no refrigerator since March 10th. That's a little over three months. This is unacceptable. I want a new refrigerator.

Read full review of Sears
Hide full review

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Sears customer service

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Sears?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Customer Service. Initial Sears complaints should be directed to their team directly. You can find contact details for Sears above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sears. Discuss the issues you have had with Sears and work with their customer service team to find a resolution.