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Sears - Roebuck Chanute, Kansas / pathetic customer service!

1 United States

Bought a carpet cleaner and extended warranty... Cleaner broke... Took it to get it repaired, its been over a month now... Still without the carpet cleaner... Sears blames repair shop for the delay... My agreement is with sears not the repair department... Sears will not replace it with a new one... And can't seem to get this one fixed in a timely manner... Sears is not returning phone calls as promised... I will no longer purchase items from sears... Pathetic customer service...

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